The Malaysian Association of Hotels’ (MAH) statistics on 1Q hotel occupancy showed a slight drop to 64.2 per cent, compared with 65.7 per cent in 1Q2018, despite Tourism Malaysia announcing an improvement in arrivals performance.
The NTO recently announced that tourist arrivals showed a 2.7 per cent growth to 6.7 million tourists in 1Q2019.

Some deduce that the disparity comes down to how arrivals figures are quantified.
MAH’s CEO, Yap Lip Seng, commented: “Tourism Malaysia gets their statistics from the Immigration Department, but whether those numbers shown are tourists (benefiting the traditional players) or not, remains a question mark.”
He said MAH had on several occasions proposed to the Ministry of Tourism, Arts and Culture Malaysia for the reintroduction of arrival cards at entry points, where foreigners are required to state their reason for visiting the country and accommodation type.
He said some foreigners coming into the country could be staying with friends and relatives, or at vacation rental services such as Airbnb instead of hotels, possibly explaining the disparity between hotel occupancy and arrivals.
According to Tourism Malaysia’s arrival statistics for 1Q2019, arrivals from China grew by 8.8 per cent to 841,800 tourists, from 773,732 in 1Q2018. Yap viewed the Chinese market as a low-hanging fruit which could be further tapped by the introduction of visa-on-arrival.
Steve Woon, senior vice president – sales marketing of Lexis Hotel Group, agreed that the market was soft and described Airbnb as a “big killer” for hotels.
He shared that the government should make visa requirements easier and cheaper for all major markets, including China, in order to further encourage tourists to visit the country.
He shared that Chinese arrivals to the Lexis properties in Malaysia had seen a “20 per cent drop easily year-to-date”. Chinese tourists are the top medium-haul market to Malaysia and spent an average of 6.1 nights in Malaysia in 1Q2019.

























Tourist arrivals plummeted 70 per cent last month, owing to lack of travel confidence after the Easter Sunday bombings, but Sri Lanka’s travel industry hopes a new PR and destination marketing campaign will bring a turnaround.
Arrivals in May slumped to 37,000 from 129,000 in the same month last year, Tourism Promotion Bureau chief Kishu Gomes said. He expects some recovery in June, albeit still with a 30-40 per cent drop in arrivals.
On Tuesday, the Cabinet of Ministers approved a six-month PR and destination marketing campaign valued at nearly one billion Sri Lankan rupees (US$5.7 million), which Mahen Kariyawasam, former head of the Inbound Tour Operators, said would mark the first phase in the recovery plan involving marketing.
“The chosen agency, J Walter Thompson, will provide a final report on Monday (June 10) after which we will immediately start the PR campaign,” he told TTG Asia. It would be conducted in eight key markets including India, China and Britain.
More than 250 people including 45 tourists died in Islamic extremist suicide attacks on three churches and three luxury hotels on Easter Sunday. Several countries immediately imposed travel restrictions but have since then softened these advisories. Countries that have relaxed their advisories include India, China, Germany, Italy and Switzerland.
Last Thursday, the UK relaxed its advisory to “be cautious’ from “avoid non essential travel”. Sanath Ukwatte, president of the Hotels Association, said doing so would send a signal of confidence to other European markets. Sri Lanka’s eight main markets are India, China, the UK, Germany, Russia, France, Australia and the US.
Devindre Seneratne, travel consultant and former head of the Association of Inbound Tour Operators, said the PR campaign is aimed at restoring travel confidence. “It will discuss enhanced security measures at hotels and particularly in resorts where 90 per cent of the time visitors stay indoors,” he said.
Meanwhile Sri Lanka Tourism, the Association of Inbound Tour Operators, the Hotels Association of Sri Lanka and SriLankan Airlines have joined hands to launch attractive promotional packages to stimulate the Indian market.
The five packages include a combination of stays ranging from Colombo, Kandy, Nuwara Eliya, Dambulla, Sigiriya and more. The offer – which includes discounts on airfares and hotels – will be valid for stays from June 10 until September 30, 2019, available for booking and sale through the SriLankan Airlines Holidays network in India.
Mastercard, which has over 180 million cardholders in India, has also come on board to promote these packages.