TTG Asia
Asia/Singapore Sunday, 14th December 2025
Page 1201

Malaysia hotels look to domestic market as international demand wanes

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Malaysia’s hoteliers are reaching out to the domestic sector to fill rooms, as a weak ringgit has impinged on Malaysians’ appetite for overseas travel and driven more families to consider local vacations.

M Manimaran, senior director of sales & marketing at The Saujana Hotel Kuala Lumpur, noted a slowdown in bookings from regional markets and China this year, while staycations grow in popularity and the urban resort also sees demand coming from local corporates on weekdays.

Hotels in Malaysia are targeting domestic travellers with dining and staycation offers

Likewise, Golden Sands Resort in Penang, having experienced a decline in regional and European markets in 1H2019, has intensified domestic promotions to make up for the shortfall, according to Suleiman Tunku Abdul Rahman, the resort spokesperson.

Suleiman shared: “(Domestic promotions) have been effective, especially during long weekends and school holidays. Many families choose to drive to the resort, some coming from as far south as Johor. With a car, they are free to travel around Penang, enjoying the sights and sampling the local food.”

Kingston Khoo, director of sales and marketing at Mutiara Taman Negara, opined that Malaysians tend to be more price sensitive as compared with Asian and European guests.

To appeal to the local market, the resort throws in value adds during tacticals such as complimentary jungle activities without dropping rates, as well as allowing children to stay and dine for free.

Khoo said: “The good thing about the domestic market is that the lead time is shorter, which means you will see almost immediate returns on tacticals and promotions.”

Dining has proven an especially effective way for hotels to market to locals.

Michael Delargy, general manager at Le Méridien Kuala Lumpur, noted that the local market recognises quality when it comes to dining, and is prepared to pay for it. “The restaurant experience needs to be compelling and unique, something not available outside the hotel.”

But as more hotels in Kuala Lumpur compete for the domestic market, some are seeing the need to step up on marketing and present a differentiated offering.

Delargy observed that the domestic market is largely influenced by word of mouth and social media postings and reviews by friends and influencers.

He said: “With so many hotels in Kuala Lumpur competing for the domestic market, the package has to be compelling. A nice hotel alone isn’t going to cut it, and price alone is not attractive. We’ve found success in promotions that provide value such as club lounge access and suite upgrades for the family.”

Etihad Airways embarks on economy class transformation

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Etihad Airways has unveiled a major economy transformation programme, starting with the cabin upgrade and refurbishment of 23 narrow-body Airbus A320 and A321 aircraft.

The retrofit programme, which includes new personalised wireless streaming entertainment to smartphone and tablet devices, is scheduled for completion in August this year.

Etihad has been progressively upgrading the economy cabins of its narrow-body fleet of Airbus A320 and A321 aircraft, used mainly on shorthaul regional services, and further afield to 38 Etihad gateways within five hours of flight from Abu Dhabi.

The airline is installing modern and refreshed cabins featuring ergonomic Extra-spatial Design seats, which will provide increased knee room and add fast-charging USB points and an adjustable phone and tablet holder.

This adds to the first stage of enhancements to Etihad’s economy class that began in 2017 and introduced new seat options such as Neighbour-Free Seats, Economy Space, and Preferred Seats in the wide-body fleet.

The airline is also introducing a new economy dining concept on all its flights as part of a wider programme of enhancements to its inflight catering.

On journeys of over three hours, the main course of the core complimentary dining service is now a larger, contemporary bistro-style meal said to be “higher in quality, with a focus on fresh seasonal ingredients and more destination focused choices”.

For longer flights, dessert will be served separately with the after-meal coffee and tea service, reducing clutter on the tray during the main meal.

The airline is also touting more eco-friendly and lightweight cutlery.

In addition, the expanded ‘Sweet or Salty’ retail menu complements the core dining service with offerings including a Tapas box, hot dishes, and premium sweet and savoury snacks, all available for purchase. The retail service is enhanced by partnerships with brands such as Bateel, Starbucks, Thorntons, Cawston Press, Heavenly, Perrier and Barebells.

These upgrades were unveiled at Arabian Travel Market, together with a new advertising campaign, ‘Go Your Own Way’. As part of the airline’s overall ‘Choose Well’ brand platform, the campaign is meant to drive awareness of the airline’s greater commitment to giving passengers more control and options for personalisation.

Tony Douglas, group CEO, Etihad Aviation Group, said: “As part of our ‘Choose Well’ promise, we are empowering our guests with more control of their travel experiences, through onboard digital transformation, improved choice and redesigned cabins and products.”

Meanwhile, inflight entertainment systems have been upgraded on narrow-body aircraft. Guests will be able to log on and connect via browser to wirelessly stream more than 300 hours of free inflight entertainment through Etihad’s Panasonic eXW system directly to their own devices.

For a wider range of entertainment programming, including more Hollywood blockbusters, international movies, and premium TV programming such as HBO and Universal shows, guests can download the new E-bot Stream app prior to travel.

Aqua Expeditions’ coastal ship debut to sail Indonesian waters

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Aqua Blu

Boutique luxury cruise line Aqua Expeditions has made two new additions to its fleet, the Aqua Blu and Aqua Nera.

As Aqua Expeditions’ coastal ship debut, Aqua Blu will become the company’s first-ever long-range expedition-class yacht to be permanently based in the East Indonesian Archipelago with year-round departures.

Aqua Blu is part of Aqua Expeditions effort at diversifying its business operations

Aqua Blu will primarily serve three destinations on seven-night coastal cruise itineraries following its launch in November 2019: Raja Ampat (round-trip; December to January; 10 departures a year); Bali-Komodo National Park (bi-directional; April through September; 23 departures a year); and Ambon & Spice Islands (round-trip; October to November; seven departures a year).

The vessel will feature 15 individually-designed sea-facing suites in three cabin categories, with amenities including an outdoor plunge pool, spa, non-motorised water sports equipment like kayaks, and two high-powered tenders for sea excursions. Multiple excursions on land and water are planned to run concurrently. Water-based excursions will cater to both certified divers as well as leisure snorkellers.

Aqua Blu will also offer limited 12-night journeys called Limited Cross-Destination Voyages, which will only have a maximum of four departures a year, each sailing a different route.

Rates for seven- and 12-night Aqua Blu itineraries range from US$7,525 to US$16,475 per person in double occupancy.

Meanwhile, the Aqua Nera, a new-build river cruise boat, designed and constructed in Vietnam, will sail to the Peruvian Amazon, where it will begin operations on August 1, 2020. The vessel will have 20 river-facing suites, a plunge pool, gym, restaurant, lounge and spa.

Aqua Nera will offer three-, four- and seven-night river cruise itineraries with rates ranging from US$4,125 to US$10,325 per person in double occupancy.

Both Aqua Blu and Aqua Nera itineraries are now open for bookings.

Mojo Nomad plants flag in Australia

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A rendering of the upcoming Mojo Nomad South Yarra

Ovolo Group is set to launch its Mojo Nomad brand in Australia in mid-2020.

Mojo Nomad South Yarra, which will become the brand’s signature flagship property, will open in the heart of Melbourne’s cultural hub of South Yarra and Toorak, close to Chapel St and public transport hubs.

A rendering of the upcoming Mojo Nomad South Yarra

The “social hotspot” will offer approximately 100 rooms with accommodation options ranging from beds, rooms, large rooms to suites. Ovolo says shared rooms will offer opportunities for interaction but also privacy screens, TVs, reading lights and Bluetooth headphone capabilities.

Residents can also enjoy a cinema room, library, gym and lounge in the residential areas.

Mojo Nomad is Ovolo’s design hotel concept that encourages guests to connect with new people, ideas and experiences.

The brand debuted in Hong Kong in 2017 and today has two locations in the city.

TA targeting new generation of Muslim travellers goes live

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A screenshot from the Rihaala website

A new OTA dedicated to halal travel content has been launched, with a travel agent portal soon to be added to the site.

The UK-headquartered Rihaala is the latest brand from the team behind halal travel specialists Serendipity Tailormade and Luxury Halal Travel.

A screenshot from the Rihaala website

The website offers more than 1,500 properties in over 40 destinations worldwide, all selected based on their halal-friendly amenities and services, as well as the chance to explore user-generated content sourced from Instagram, Facebook and Twitter.

“Rihaala meets the demands and expectations of modern Muslim consumers who not only want to create their own travel packages online, but to be inspired by like-minded travellers through rich visual content on social feeds that paints a true picture of a destination,” said Nabeel Shariff, founder of Rihaala.com, Serendipity Tailormade and Luxury Halal Travel.

“In today’s digital age, consumers’ travel purchasing decisions are often influenced by videos and photos on social channels in real-time, rather than glossy destination images of the past. Visitors to Rihaala.com are guided by the visual experiences of other Muslim travellers posted on its ‘Wall of Inspiration’, providing them with true-to-life content to experience for themselves.”

Rihaala also provides information on destinations and hotels to help Muslim travellers select products and services that meet their faith-based requirements. Content includes halal dining options, privacy enhancements, alcohol-free environments, prayer facilities, family-friendly experiences, as well as a lifestyle-led blogs spanning multiple genres of interest to Muslim consumers.

“As travel technology has moved on, so have pilgrims, and we’re listening to consumers and how they want to book and experience travel in the future,” Nabeel said.

Rihaala has been launched in English, with an Arabic-language version to follow soon. The company currently in the process of a Series A round of investment with Dubai-based crowdfunding platform Eureeca.

AirAsia officiates Lombok hub

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AirAsia has officiated its newest hub on the island of Lombok in Indonesia’s West Nusa Tenggara province.

At the officiating ceremony, AirAsia unveiled livery featuring Lombok’s tourism icons, such as Mount Rinjani and the underwater charm of the Gili islands, located to the north-west of Lombok.

AirAsia’s new Lombok hub is part of ongoing efforts to support the Indonesian government’s initiative to develop Lombok as one of 10 New Balis

The Airbus A320 aircraft with registration code PK-AXU will operate flights from Lombok’s Zainuddin Abdul Madjid International Airport to Perth, beginning June 9, 2019, as well as connect domestic destinations such as Jakarta, Yogyakarta and Bali in the near future.

AirAsia will also launch a number of sustainability initiatives following relief efforts by its philanthropic arm, AirAsia Foundation, which has worked with Yayasan Arkom Indonesia to build temporary shelters and residential areas on the island following a series of earthquakes in 2018.

Lombok is AirAsia’s fifth hub in Indonesia after Jakarta, Surabaya, Medan and Bali. Since commencing flights from Kuala Lumpur, Malaysia to Lombok in 2012, AirAsia has carried more than one million international visitors to the island.

Malaysian inbound players upbeat on growing Middle Eastern market

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As the Malaysian tourism ministry and Tourism Malaysia make a stronger push in the Middle East, travel trade players who attended the recently concluded Arabian Travel Market (ATM) in Dubai are upbeat about new business from the region’s markets in the coming summer.

Oscar Holidays executive director, Johnson Francis, said: “I met agents from Bahrain, Saudi Arabia and Jordan who showed interest in the destination. I believe business from the Middle East for this summer season will be better than (what we saw in) 2018.”

He also received enquiries and keen interest from agents in Georgia and Armenia, new markets for Malaysia.

Steve Woon, senior vice president – sales marketing of Lexis Hotel Group, also noted more enquiries from Middle East agents this year, as well as interest from agents from African markets such as Kenya and Algeria.

Moreover, Woon was also upbeat from the strong turnout of outbound agents at a pre-ATM roadshow organised by Tourism Malaysia to Kuwait, Oman and Sharjah. This, he said, indicate “keen interest for the destination”.

Boding well for tourism players targeting Middle Eastern travellers is the availability of new low-cost flights connecting the region to Malaysia.

Minister for tourism, arts and culture, Mohamaddin Ketapi, witnessed the signing of the Joint Tactical Campaign between Tourism Malaysia, Malaysia Airports and Air Arabia, which will commence daily flights from Sharjah to Kuala Lumpur from July 1.

The minister stated: “We believe this joint promotion will help enhance more tourism traffic from Sharjah, as well as from Iraq, Egypt and other GCC markets.”

Raja Azmi Raja Nazuddin, group CEO of Malaysia Airports, added: “The service will provide travellers flying from or via the UAE to Kuala Lumpur with more options and seats availability. I am confident the launch of this new service will also enhance the image and reputation of Air Arabia as a transportation conduit among air travellers in the region.”

Middle Eastern markets continue to be valued by Malaysian destinations such as the Selangor state. Mohamaddin shared that Tourism Selangor’s promotion of golfing and medical tourism, for example, banked on high yield tourists from the Middle East.

With the soon to launch new services by AirArabia, Tourism Selangor spokesperson Nazri Tashriq shared that the state government tourism arm is working closely with Tourism Malaysia and AirArabia to host a joint fam trip for Middle East travel agents in July to showcase Selangor’s hotels, wellness centres and golf courses.

Mohamaddin, who led the Malaysian delegation to ATM, also launched the Arabic version of Tourism Selangor’s Facebook page, which will be used by the state NTO for its promotional campaigns targeted at the Middle East.

The minister also launched the Tourist Handbook 2019, the only tourism guide about Malaysia in Arabic language, as well as DalelMalaysia.com, the first tourist digital platform about Malaysia in Arabic language.

The Malaysian delegation to the recently concluded ATM included 87 participants from 61 organisations, both from the government and private sectors with a mission to promote Malaysia and the Visit Malaysia 2020 campaign.

Last year, Malaysia recorded RM3.1 billion (US$747.4 million) in tourist receipts from West Asia, a growth of 32.9 per cent as compared to the previous year.

Asia cruise market sails to record 2018 numbers but faces slowdown for China

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Marina Bay Cruise Centre

While cruise passengers in Asia hit a new high in 2018, China – which makes up the lion’s share – is showing signs of a slowdown while Asian markets the likes of Singapore and India see double-digit growth.

In 2018, 4.2 million people took an ocean cruise, up 4.6% year-on-year, according to data released today by Cruise Lines International Association (CLIA).

Marina Bay Cruise Centre, Singapore

Asia continues to be the cruise industry’s third largest market after North America and Europe, CLIA figures show, maintaining a 14.8% share of the total global ocean passenger volume (28.5 million) for 2018.

Most of the source markets in Asia saw year-on-year gains in 2018 except mainland China and Malaysia.

In particular, passenger volume from Singapore, India, Indonesia, the Philippines, South Korea, Thailand and Vietnam saw double-digit growth.

Mainland China retained its dominance as a source market, accounting for 55.8% of all Asian passengers, although the Chinese market has been going through a period of adjustment and saw a marginal 1.6% decline in passengers.

The more measured increase in Asia’s passenger volume did not come as a surprise as cruise ship capacity dipped in 2018 after years of rapid expansion in this region. Asia’s slowdown in ship capacity is due to the strong demand for cruise ships worldwide, and reduced short cruise itinerary options, CLIA says.

“In the next few years, cruising in Asia is expected to continue growing in popularity with the arrival of new ships in 2019/2020 including from Costa Cruises, Genting Cruise Lines, Royal Caribbean International and MSC Cruises,” said CLIA managing director for Australasia & Asia Joel Katz.

“We also see several Asian destinations building new infrastructure to support cruise development,” he said. “Consumer interest in cruise has also been rising as Asian travellers discover the ease, relaxation and value of a cruise vacation.”

Jakarta takes steps towards becoming a leisure destination

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New events, expanded attractions and a stronger promotional push could give leisure tourists more reasons to visit Jakarta, hitherto seen more as a business travel destination.

Jakarta, which is ranked as among the top halal tourist destinations by the 2019 Indonesia Muslim Travel Index (IMTI), is gearing up to develop halal tourism.

The Indonesian capital city is developing leisure tourism

In addition, the World Moslem Fashion Expo has been confirmed to take place in Jakarta next year, the result of an MoU signed between Salman Diandra Anwar, chairman of Jakarta Tourism Forum (JTF), and Arif Hidayat, president director of Exponent Media Visi, during the 7th Jakarta Marketing Week last month.

“This expo aims to show that Indonesia is the barometer of Muslim fashion in the world,” Salman said.

Salman said this was possible because, among other reasons, Indonesia was home to internationally recognised Islamic fashion designers, such as Dian Pelangi, who showcased her work at the 2019 New York Fashion Week.

He added that he was tying a partnership with the central government, Jakarta administration and private sector players to prepare for the expo, including in areas of promotion and marketing.

Meanwhile, existing leisure attractions in the city are also undergoing expansion.

Teuku Sahir Syahali, vice president director of Taman Impian Jaya Ancol, said he was on a mission to bring attention to attractions in Jakarta such as Ancol Dreamland theme park, comprising Fantasi Land (Dufan) and Sea World.

He said that a New Sea World is in the works, an expansion of the current Sea World said to make the aquarium the largest of its kind in Asia.

“New Sea World is expected to kick off in 2022. It will be bigger than Dufan,” Teuku said during the discussion. “Through the New Sea World, I want to showcase the biodiversity of the Indonesian ocean in Jakarta.”

Teuku added that Taman Impian Jaya Ancol will also introduce nine new attractions in Dufan to lure more local and foreign visitors. Seven of them would be launched in June, such as Baling-Baling (propeller), Paralayang,(paragliding) and Karavel (caravelle). The remaining two – Haunted Coaster and New Fantastique – are scheduled for launch at the end of this year.

All nine attractions will be located in a new three-hectare amusement area named Dunia Kartun (Cartoon World).

“Dunia Kartun is (part of) our effort to give visitors a new experience in Dufan. To be able to compete, we keep working on (innovating) through products with unique characteristics,” he said.

Meanwhile, JTF was also planning to introduce an integrated payment card to enter Jakarta’s tourist destinations, such as Ancol Dreamland recreational park, Taman Mini Indonesia Indah and various museums across the capital, including the National Monument (Monas) Museum.

Salman said the card could be also integrated with the MRT, light rail transit and Transjakarta bus systems. At press time, he was getting into collaboration talks with the relevant companies.

Also keen to develop Jakarta’s tourism, Jakarta Tourism Agency Edy Junaidy said the organisation had invested in social media advertising as well as Tourist Information Centers overseas.

“We also invited influencers from overseas to help us promote tourist attractions in Jakarta. In Tokyo and Seoul, we did promotions in train stations to attract Japanese and South Korean tourists to visit Jakarta,” he said.

Tourism Australia chief quits to head up adventure tourism company

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O’Sullivan

Tourism Australia has announced that its managing director, John O’Sullivan, is leaving the organisation to take up a new role as CEO and executive director of the ASX-listed company, Experience Co.

He will leave the organisation in June, handing the baton over to Tourism Australia’s executive general manager international, Phillipa Harrison, who will act as interim managing director until a permanent replacement is found. A search to find O’Sullivan’s successor is underway.

O’Sullivan

O’Sullivan, who joined Tourism Australia in March 2014, said the time was right to step down after five years in a leadership role of promoting Australia to the world.

“It’s with mixed emotions that I now move on, but I feel I’m leaving the organisation in a really good position. Australian tourism is performing well, with international arrivals and spending both at record levels. We’ve reshaped our marketing narrative. Our Tourism 2020 journey is nearly complete, with the A$115 billion (US$80 billion) target set back in 2009 already achieved, and I firmly believe Tourism Australia is driving the right strategy to take the industry to new levels,” he said.

Tourism Australia chairman, Bob East commented: “Tourism Australia and the Australian tourism industry have gone from strength to strength under John’s stewardship. From the beginning, John has set a clear direction for Tourism Australia – value over volume – and has systematically set about executing that strategy.

“Targeting high yielding travellers who stay longer, do more and spend more when they come Down Under has become a mantra for the tourism industry, helping deliver record spending and tangible results for thousands of Australian tourism businesses,” he added.

Tourism Australia has also confirmed that it will be promoting Susan Coghill into the role of chief marketing officer, replacing Lisa Ronson who left the organisation in March.

Coghill is currently general manager creative, content and campaigns, where she has helped develop Tourism Australia’s recent Dundee, Undiscover Australia and Australia Inc campaigns, as well as oversee the appointment of new global creative agency, M&C Saatchi.