TTG Asia
Asia/Singapore Wednesday, 28th January 2026
Page 1176

C9 warns of stress in Phuket hotel market with pipeline set to spike

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Villas near Patong beach in Phuket

Phuket’s accommodation market is predicted to face stress in the short- to medium-term with soaring hotel supply expected to be challenged by declining tourism demand, according to new analysis by C9 Hotelworks.

The Thai resort destination has a development pipeline of 15,348 keys set to enter the market over the next five years, which represents an 18% push in total supply, C9’s Phuket Hotel Market Update Mid-Year Edition revealed.

Villas near Patong beach in Phuket

During the first four months of 2019, considered a high season, year-on-year international passenger arrivals at Phuket International Airport slipped by 3%, while the domestic segment was down 6%.

A boat accident in Phuket that claimed the lives of Chinese tourists had prompted a sharp decline in arrivals in the second half of 2018 after a record first half of the year.

Mainland China remains at the forefront of any discussion about Phuket and the segment continues to be volatile with a 19% decrease registered this year from January through May. Russian arrivals have also declined.

On the upside, the fast-growing Indian market tripled its tourism arrival trajectory during the same period versus 2018.

Hotel performance has mirrored the current trend. Citing STR data, C9 says there is a 12% retraction of RevPAR, driven largely by lower market occupancy.

While May and September are the two lowest months for Phuket hotels, July and August are projected to experience boosts in occupancy. But the reality remains that non-high season attracts significantly lower room rates. This, C9 predicts, will undoubtedly suppress overall rate growth during the year.

The C9 report also highlights the growing influence of hotel branded residences on the Phuket accommodation market. Over 50% of the incoming pipeline or 8,337 units are being developed. Majority of these are condominium properties, with many affiliated to international hotel groups via management or franchise agreements. Despite the drop in Chinese tourists, a number of Mainland real estate conglomerates have entered the island property sector.

Still, C9 maintains that the development of the new Greater Phuket airport by AoT in Southern Phang Nga bodes well for the destination’s long-term tourism performance. C9 surmises it is probable that the current hotel sector will experience a similar cycle that Bali saw between 2014 through 201, and that new supply will eventually be absorbed on a medium-term basis. In the shorter term, however, demand remains a key risk factor impacting operators and owners.

Ascott continues expansion spree with another 26 properties

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Artist impression of Somerset Cam Ranh Bay and Vertu Cam Ranh Bay

CapitaLand’s wholly owned lodging business unit, The Ascott Limited (Ascott), has signed 26 properties, set to add over 6,000 units across 22 cities in 11 countries.

The properties, which will open in phases from 2019 to 2023, are mostly signed under management contracts, with three on franchise agreements.

Through these new signings, Ascott will enter six new cities across Asia-Pacific, Central Asia and Africa. It will foray into Atyrau in Kazakhstan, Nairobi in Kenya, Yokohama in Japan, Seongnam in South Korea, as well as Cam Ranh and Hoi An in Vietnam.

Ascott has also expanded its presence in 14 cities – Melbourne and Sydney in Australia; Chengdu, Dongguan, Guangzhou, Shanghai, Shenzhen, Wuhan and Xi’an in China; Bogor and Jambi in Indonesia; Cyberjaya in Kuala Lumpur; Cebu in the Philippines; and Bangkok in Thailand.

To cater to the burgeoning middle-class segment in the region, Ascott expanded its select service business hotel brand Citadines Connect to Bangkok in Thailand, after Sydney in Australia and New York in the US. Ascott also brought the hotel brands under Tauzia, which it has a majority stake in, to countries such as Malaysia and Vietnam, beyond its predominantly Indonesia market.

In a statement, Ascott revealed that the majority of the new properties are in Asia-Pacific as the region continues to see strong demand for lodging in tandem with lower cost of travel, improving travel infrastructure and the middle-class’s growing disposable income and aspiration to travel. By 2022, global lodging sales are forecast to reach US$812 billion, with Asia-Pacific remaining the second largest market.

Yaana Corporate Challenge back for a third cycle

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The Yanna Corporate Challenge returns this year with two country events and more beneficiaries

Tourism investment group Yaana Ventures is calling for sign ups for its corporate networking and fundraising bicycle tour, which will take place in two countries this year.

The third Yanna Corporate Challenge (YCC) will see participants cycle through either North Vietnam (October 18-20) or Inle Lake in Myanmar (December 6-8).

The Yanna Corporate Challenge returns bigger this year, with two country events and more beneficiaries

Both events are open to senior management and leaders from any business or non-profit organisation. As corporate networking and fundraising events, both YCC events are based around sustainability, conservation, and highlighting the quality of outdoor travel in Vietnam and Myanmar.

All proceeds from the Vietnam tour will go to Operation Smile Vietnam and Blue Dragon Children’s Foundation. In Myanmar, the beneficiaries are the Bagan Plastic Campaign, the Minzontaung Burmese Star Tortoise Centre and the Khiri Reach Water Well Project.

Day 1 at both YCC events will feature a dinner as well as a networking event with guest speaker and panel discussion.

On days 2 and 3, participants will hit the roads for the cycling programme. The days will be rounded off by a dinner and closing event respectively.

Participants will need a moderate level of fitness as both tours cover 125 km in two days.

Corporate sponsorship packages are available at US$5,000 (three riders), US$3,500 (two riders), and US$2,000 (one rider).

All packages include bicycles, full back-up support, rider jerseys, three-night hotel stays, meals as well as branding opportunities and publicity for participating companies.

The inaugural YCC took place in 2017 with 18 riders cycling 226km from Quy Nhon to Hoi An in Vietnam. It raised US$25,000 for Operation Smile, which funded 33 surgeries for children.

 

Deaf guides organisation wants to bring sign-language tours beyond Manila

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History in sign: DEAFinite guides are taking hearing-impaired participants on history tours in Manila

An organisation in the Philippines that leads tours for the deaf is planning to expand its specialised service beyond Manila, with the country’s tourism making gradual strides towards inclusivity.

Launched last year, DEAFinite Tour Guiding Services today has 13 deaf guides accredited by the Department of Tourism, who take tourists with special needs on itineraries covering historical attractions in Manila including Intramuros, National Museum, Fort Santiago and Rizal Park.

History in sign: DEAFinite guides are taking deaf participants on history tours in Manila

“Once our existing services are more stable, we hope to have more deaf tour guides in different regions,” said DEAFinite Tour Guiding Services’ president, Jamie Aquino.

Herself deaf, Aquino told TTG Asia that the company sees demand coming from deaf local and foreign tourists including those from Italy, the US and South Korea. Filipino students enrolled in deaf schools have also been signing up for the tours.

In line with the Philippines’ thrust for barrier-free tourism and inclusive tourism industry, DoT has teamed up with local players with the aim of grooming more tour guides who are skilled in sign language and trained to understand the needs of persons with disabilities. DoT is collaborating with Intramuros Administration, Office of Industry Manpower Development, and the De La Salle College of Saint Benilde’s School of Deaf Education and Applied Studies, alma mater of the 13 DEAFinite tour guides.

To be DoT-accredited, deaf tour guides have to pass rigorous training and complete a seven-day training programme based on DoT’s Community Tour Guiding module.

Apart from knowledge and skills improvement training, DoT occasionally invites DEAFinite to facilitate lectures and take part in forums on accessible tourism, such as during the PATA Annual Summit 2019 in Cebu last May.

“We are improving our services and trying to expand (our customer base). Our Facebook page helps us find the clients,” Aquino added.

As it takes steps to make its services available to more deaf tourists, Aquino said one of the difficulties is that sign language is not universal. “The deaf have different sign languages. We use the International Sign Language we are familiar with and learn some foreign signs,” Aguino said.

Aquino said the tourism ecosystem is gradually shaping up to be more inclusive and deaf-friendly. Elsewhere in the tourism industry, hotels, restaurants and malls are increasingly hiring the deaf. Naming some examples, she said hotels with deaf employees include the New World Manila Bay, Shangri-La Makati and Sofitel Philippine Plaza. Some deaf-friendly restaurants include A&J Cafe, Elait, Overdoughs, Teriyakiboy, and Subway.

Artotel adds first phinisi yacht to management portfolio

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Siji Sysstima's Basha Himawan (left) with Artotel GRoup's Eduard Rufolf Pangkerego

Indonesia’s Artotel Group is making its first foray into phinisi yacht operation, having been appointed by boat owner Siji Sysstima to bring on board its hospitality expertise.

Malaillo, the first phinis to be operated by Artotel Group, is expected to sail Labuan Bajo and Raja Ampat in March 2020. The boat’s name is based on an ancient word used by the Bugis to refer to a never-ending hum.

Siji Sysstima’s Basha Himawan (left) with Artotel GRoup’s Eduard Rufolf Pangkerego

Phinisis were traditionally to transport goods for Bugis and Makassar people from South Sulawesi. In recent times, phinisis are increasingly being used for leisure and tourism-related purposes including diving.

The 45m-long Malaillo can carry 45 people – with capacity for 18 guests, and the remaining for the crew. It will feature eight guestrooms, a restaurant, lounge and sun deck. Guests will also be able to enjoy Internet connection and use of diving equipment.

Eduard Rudolf Pangkerego, COO Artotel Group, commented: ’The signed management agreement (means that) the group now not only operates properties on land, but also at sea.”

On how the group plans to bring the Artotel style to sea, he said the interior will feature art by emerging local creators, round-the-clock F&B, as well as events and activities such as art exhibitions, workshops, and music performances.

Artotel Group is an Indonesian hospitality company with four integrated pillars – hotel, F&B, event management and curated merchandise. The group offers a range of accommodation types, from boutique design-centric hotel, up to premium luxury hotels. Its hotel brands include BoBotel, Artotel, Curated Collections, Artotel Casa, Artotel Villa and Artotel Suites.

From urban planner to tour guru

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An urban planner by profession, Manuel Wu gave up his government job and started Macau Explorer Cultural Travel in 2014.

At that time, nobody believed the travel agency could survive in what’s regarded as a sunset industry with online travel habits at the fore.

However, Wu felt there was still a market for offline booking of in-depth local cultural tours that deviated from mainstream sightseeing-and-shopping tours.

Wu mused: “What prompted such a career shift was my passion for travel. It was nurtured during my stint with the Land, Public Works and Transport Bureau. One of my duties was to receive overseas diplomats or consuls who came to the enclave for exchange. I showed them around the city and observed numerous fast-paced sightseeing tours and hop-on, hop-off coaches in the market, which did not immerse visitors in the local culture.”

He then became determined to walk visitors into Macau’s 400-year history.

Being new to the business, he skilled himself by enrolling in an inbound tour guide course before leaving his full-time job.

He recalled: “I also volunteered to take groups in my leisure time to really feel the pulse of tourism. The experience was rewarding and reinforced my decision to join tourism.”

The company began with two cultural routes before custom-made tours took off in recent years. Today, itineraries cover history, nightlife, the Historic Centre of Macau and gourmet themes.

Apart from leisure, overseas MICE visitors also opt for local experience outside of meetings, leading the company to create tour ideas like DIY Portuguese egg tart classes.

He observed a gap in the market when it comes to one-stop services for both business events, as well as tours that fit with the specific interests, needs and schedules of delegates.

“That’s why many come to us for new ideas when planning overseas exchange or study tours. We do all the sourcing including for (special) requests i.e. incinerator visits and childcare services.”

Wu has kept his head down in the past five years to build the business and a professional team, with special emphasis on tour guides. The company started to break even from last year, and Wu now sees ‘intangible’ services and professionalism as key assets to sustain business.

Wu explained: “It might be very easy to copy our itineraries but not our software like intangible services and professional standards.”

Six Senses plants flags in France and Costa Rica

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Rendering of a villa at Six Senses Papagayo

Six Senses Hotels Resorts Spas will open new properties in France’s UNESCO-listed Loire Valley, and Costa Rica’s Papagayo Peninsula.

The resort in France will be situated within the Les Bordes Estate, a 560ha site in the Sologne forest, home to Les Bordes Golf Club. The development will incorporate equestrian and tennis centres, an organic farm, an art gallery, a petting farm, a swimming lake with beach, watersports, and biking and walking trails. Although the golf club’s two 18-hole courses are private, hotel guests will have access to a new Gil Hanse-designed par three course and a new golf practice facility.

Rendering of a villa at Six Senses Papagayo

Six Senses Loire Valley will boast 88 guestsuites and villas, of which 70 villas will be up for private ownership, with the opportunity to also include them in the resort’s inventory.

Other amenities on-site include an all-day restaurant and lounge bar, speciality restaurant, and a meeting and conference centre. There will also be outdoor event facilities such as walled gardens and lawns.

Six Senses Loire Valley is expected to open in May 2022.

Over in Central America, Six Senses Hotels Resorts Spas has teamed up with US-based The Canyon Group to develop its first resort in the subcontinent.

Six Senses Papagayo will be part of the 930ha Papagayo Peninsula, a mixed-use luxury development. Conceptualised by London-based architect John Heah, the property will comprise 41 pool villas, alongside 31 residences available for sale to owners who are seeking access to resort-life experience.

The highlight of the resort will be Six Senses wellness programming along with a spa and fitness centre. There will also be an organic farm located in the property including fruit, vegetable and herb gardens.

Hotel Indigo introduces shoppable hotel rooms

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InterContinental Hotels Group’s (IHG) Indigo Hotels is bringing the retail and shopping experience in-room with the introduction of Shop the Neighbourhood.

Shop the Neighbourhood, which highlights local stories that inspire the design of each property, allows guests to use social media to purchase in-room items from artists and craftspeople.

Examples include hand-selected items from celebrity milliner Gladys Tamez (Hotel Indigo Los Angeles – Downtown), Trabi Safari (Hotel Indigo Berlin – East Side Gallery), Hilary Grant (Hotel Indigo Dundee), Les-Ottomans Home Design (Hotel Indigo Venice Sant’Elena), street artist Lee Quiñones (Hotel Indigo Lower East Side New York) and Muzen radio (Hotel Indigo – Bangkok Wireless Road).

Henry Reeve, IHG’s director of interior design in Europe, said: “Each of the 100 or so hotels in the Hotel Indigo portfolio is completely different. We work tirelessly with local businesses and artisans to ensure that the heart and soul of each Hotel Indigo truly represents the neighbourhood in which it resides.”

Hotel Indigo continues to expand in 10 new countries, including Peru, Australia, UAE (Dubai), New Zealand, India, South Korea, Japan and Vietnam.

HK hospitality tech company bags seven-digit sum in MindWorks-led Series A

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The guest servicing software for hotels is now used in over 20,000 hotel rooms across 25 cities

Hong Kong-based hospitality guest servicing platform, StayPlease, has raised a seven-digit-US-dollar sum in a Series A round led by MindWorks Ventures.

StayPlease plans to use this funding to further expand its presence in Asia as well as enhance features such as guest profile management, hardware integration, and voice recognition.

The guest servicing software for hotels is now used in over 20,000 hotel rooms across 25 cities

StayPlease already has a portfolio of international hotel brands counting InterContinental Hotels Group, Dusit International, Onyx Hospitality, Swire Hotels, Far East Hospitality, CItizenM, and Langham Hospitality.

The company’s founder and CEO, Alan Sun, previously worked as an IT executive in Macau and oversaw the development of several multi-billion-dollar casino resorts, where he witnessed difficulties particularly when attempting to integrate several complex incumbent systems into one platform.

Sun founded StayPlease in 2012 with the goal of providing hotel solutions that were well-integrated and built with the latest cloud and mobile technologies.

In a statement, StayPlease said it decided to make its service management solution accessible to hotels beyond the five-star category.

In 2018, StayPlease almost tripled its number of hotel clients, room count, and revenue, and is now operational in over 20,000 hotel rooms across 25 cities around the globe.

With continued innovation, StayPlease now also encompasses its own brand of cloud PBX solutions, which includes voice recognition technologies to further enhance the in-room guest experience.

Commenting on the latest MindWorks funding, Sun said: “MindWorks is a great investor who has the knowledge and existing networks in travel and hospitality. Their support to Hong Kong startups like us will push us to the forefront as an international technology brand.”

Bangkok’s World Gourmet Festival celebrates 20th edition

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Chef Kai Ho

Bangkok’s longest-running international culinary celebration – the World Gourmet Festival – is back this year for it 20th edition, taking place at the Anantara Siam Bangkok Hotel from September 2-8, 2019.

Sixteen chefs from nine countries, with 13 Michelin stars among them, will each host two dinners in the hotel’s Biscotti, Madison, Spice Market and Shintaro restaurants.

Chef Kai Ho

The star-studded culinary lineup features names like Wolfgang Becker from Becker’s Restaurant in Trier, Germany (two Michelin stars), Alan Geaam from Alan Geaam in Paris, France (one Michelin star), and Hideki Ii from Shirosaka in Tokyo, Japan (one Michelin star).

On September 6, Taiwanese chefs Kai Ho and Richie Lin will join local chef Ian Kittichai, whose restaurants include Issaya Siamese Club in Bangkok, Tangerine in Singapore and Spot in New York City. The trio will prepare a six-hands collaborative dinner of six courses.

In a first for the World Gourmet Festival, Anantara Siam Bangkok Hotel will showcase the City of Angels’ street food on September 5, when Bangkok’s popular street vendors will prepare their fare in stalls around the Parichart open-air garden courtyard. Exclusive fringe events in the hotel’s iconic lobby and Aqua Bar will also return, including the World Gourmet Brunch on September 8.

There will also be masterclasses conducted by visiting chefs. Attendees will have the opportunity to see and taste specially prepared dishes form the chef’s World Gourmet Festival menu. Joining the lineup will be Dutch chef Roger van Damme from Het Gebaar in Antwerp, Belgium, who will be presenting a masterclass of his four desserts in the Lobby Lounge on September 5 and 6.