TTG Asia
Asia/Singapore Friday, 24th April 2026
Page 2349

HKCEC operator backs new expo centre in Shenyang

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HONG Kong based NWS Holdings which operates Hong Kong Convention and Exhibition Centre (HKCEC) has invested in the development of Shenyang New World Expo, a venue that will target small and mid-scale meetings and exhibitions when it opens in spring 2015.

Shenyang New World Expo will be part of a mixed-used development that comprises commercial and retail space as well as two hotels – a three-star Penta brand property and a five-star New World hotel. Facilities offered by the venue includes a 25,000m2 exhibition space, a 1,800m2 multipurpose convention hall and 2,200m2 of meeting rooms.

The venue will enjoy a good location in the central business district, with direct access to the Shenyang Metro Line 2.

In an interview with TTGmice e-Weekly, industry veteran Cliff Wallace, who heads the centre’s pre-opening team, said Shenyang – the capital of Liaoning Province – first came onto NWS Holdings’ radar in 2006 and the company conducted a feasibility study to “prove its MICE potential”. Data collected influenced the company’s “recommendations on size and space” to the property owner, New World (Shenyang) Property Development.

Explaining the company’s plan for Shenyang New World Expo to court small and mid-scale meetings and exhibitions, Wallace said: “We discovered that meetings and exhibitions are becoming smaller in size (due to) technology, as people now have the option of attending the event or catching it online via webcam.”

He added that Shenyang holds good potential as a business events destination.

“Shenyang is equipped with a new airport terminal and offers direct air access to many countries like Japan, South Korea and soon, Germany. (This is especially appealing to) professional associations that are looking for a good regional market (for their meetings),” he said.

Wallace revealed that “unlike local operators’ usual practice of taking bookings only upon opening, we will start contracting 12 months prior to the venue’s official launch”.

“We want to attract outstanding quality exhibitions to meet the needs of Liaoning Province’s growing automobile and aircraft industry,” said Wallace.

Meanwhile, efforts to groom the venue’s software are ongoing. Director of business development, Diane Chen, said the venue is courting staff with hotel experience and staff training is being conducted at sister venue HKCEC and in Australia.

Genting Malaysia spills details on redevelopment master plan

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GENTING Malaysia recently announced its RM5 billion (US$1.53 billion) Genting Integrated Tourism Plan (GITB) which will see Resorts World Genting undergo a 10-year redevelopment, expansion and refurbishment of its hotels, theme park and other infrastructure.

GITP will be carried out in phases. Phase One is scheduled for completion in 2016 and includes the development of the world’s first Twentieth Century Fox World theme park, valued at RM1 billion.

Phase One may also feature Malaysia’s second Premium Outlet Centre, a project that Genting Malaysia is now discussing with Simon Property Group, the largest retail estate company in the US, according to Lim Kok Thay, chairman and chief executive of the Malaysian hospitality giant. The proposed Premium Outlet Centre is targeted for completion in 2015.

Other projects under Phase One include new hotels and amenities – such as a 10,000-seat show arena and a 1,300-room three-star hotel – as well as the refurbishment, upgrading and modernisation of Genting Grand, Maxims, Resort Hotel, Theme Park Hotel and First World Hotel.

Lim said there would be better hotel facilities to cater to high rollers and enable Resorts World Genting to keep up with competition in Macau.

While no timeline has been advised for phase two’s development, Lim revealed that the project would include a six-star hotel.

Inbound tour operators told TTGmice e-Weekly that the new developments at Resorts World Genting augur well for Malaysia’s MICE industry.

Ally Bhoonee, executive director of World Avenues, said the integrated resort in the highlands is already “big” in the Middle East and the infrastructure enhancements would help the company to also market nearby Kuala Lumpur to high-end Middle Eastern incentive clients.

He said: “Resorts World Genting, being only an hour’s drive from Kuala Lumpur, removes the usual logistical problem attached to transporting large groups of more than 150 people from Kuala Lumpur to other destinations. Resorts World Genting will boost Kuala Lumpur as a MICE and shopping destination.”

Arokia Das, senior manager of Luxury Tours Malaysia, said the future outdoor theme park would give Indian incentive clients further impetus to take their gatherings there.

Super Travels, Singapore

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Super Travels was relaunched earlier this year but needs to refresh its service standards

retailfront_supertravelssingapore

PRESENCE Super Travels Singapore reopened together with Chinatown Point mall earlier this year. While this mall houses many other brightly lit travel agencies, Super Travels caught my eye with the biggest crowd on a weekday evening.

What I also found inviting was the way the consultants were seated – directly facing the entrance, which made the shop extra welcoming. There were also two LED TV screens that were placed on adjacent walls showcasing destination videos. Close to the entrance were two shelves of leaflets, which were categorised by destination and themes.

APPEARANCE The staff were smartly clad in pink shirts, all easily identified with their name tags. All were busy entertaining their customers, and not a single one batted an eyelid at me.

I waited for about 10 minutes before one of them finally looked at me and carelessly asked me to move to one side to wait further. It was my turn after another five minutes.

I quizzed the service staff about taking a trip to Egypt and unfortunately he was unable to provide me with basic details like latest tour products or even the best time to travel there. He was undoubtedly friendly, but it wasn’t helpful for him to tell me that his lack of knowledge was due to the fact that he hadn’t been to Egypt himself.

Another staff member stepped in later to advise me that Egypt is presently still unsafe for travel. They then recommended me other options and provided me additional leaflets for South Africa.

EASE Housed inside Chinatown Point mall, which is situated at the doorstep of the Chinatown MRT station, Super Travels can be easily found.

There were sufficient seats in the office and adequate TV and reading material to keep me busy while waiting.

SUGGESTIONS I found Super Travels’ service to be rather disatisfactory. To cope with walk-in customers when the shop is busy, staff could deliver better service by offering them a drink first. The importance of establishing eye contact with customers upon entry should not be undermined.

The core product delivery by their service staff also failed to meet my basic expectations as I did not gain much valuable insight into my intended destination Egypt. They seemed eager to push me to go to South Africa instead.

It would be useful if they offered me their business cards when I left so they could provide me an avenue to reach them later on, but unfortunately they did not.

Novotel Pune begins welcoming guests

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NOVOTEL Pune opened its doors earlier this week, becoming the latest property to debut under Accor’s Novotel brand in 4Q2013 after Novotel Goa Shrem Resort and Novotel Ahmedabad.

Jean-Michel Cassé, senior vice president, operations, Accor India, said: “Accor is focused on India as a core growth market and the expansion of the Novotel brand in 2013 has been positive with three significant openings during the year. Novotel Pune is the eighth Accor property in Maharashtra.”

Novotel Pune offers 223 guest rooms including 14 suites, five F&B outlets, and flexible banquet offerings with a divisible ballroom and six additional meeting rooms across 1,022m2of indoor and outdoor space. An interactive virtual concierge service allows guests to browse information of the hotel and the neighbourhood via a touch screen panel.

The hotel’s general manager, Bandish Mehta, said: “Initially, we are looking at ARRs of around US$81.12 and an average occupancy of 50 per cent. We expect 70 per cent of our business will come from corporate and MICE segments and the rest from the leisure segment.”

In 2014, the French hospitality group will keep up its expansion plans in India, with 10 new properties in the pipeline.

Cassé said: “We are entering new markets like Kolkata and Chennai. We have five hotels under construction in Chennai, and the first two hotels opening will be a Novotel and Ibis. We are opening a Novotel property in Kolkata early next year.

“Even though we are present in Gurgaon, we have no property in Delhi. Next year will also see the opening of first Pullman, Novotel and Ibis at the Aerocity, (where) we have 1,100 rooms under development,” he added.

SIA broadens Taiwan flight options through EVA Air codeshare

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SINGAPORE Airlines (SIA) announced yesterday a new codeshare agreement with Taiwan-based EVA Air.

The deal will see SIA add its code to an EVA-operated flight between Singapore and Taipei, while EVA will tag its code to SIA flights on the route.

Passengers of both airlines will thus be able to choose from three flights for travel, with SIA running two flights and EVA the third.

EVA Air became a member of Star Alliance in June this year (TTG Asia e-Daily, June 20, 2013), joining other airlines such as SIA in the alliance.

Fujita Kanko launches budget property in Sendai

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JAPANESE hospitality company Fujita Kanko has opened a new hotel in the northern city of Sendai under its Washington brand, which the company says is a “high grade of budget hotels”.

The 223-key, newly built Sendai Washington Hotel is located across the JR station in Sendai, the capital city of Miyagi prefecture and largest city in Tohoku region.

All guestrooms come with free Wi-Fi while a women-only section of the hotel offers rooms with amenities and décor catering to the female traveller.

Additionally, Sendai Washington Hotel features a restaurant serving local products and Sendai specialties.

Fujita Kanko operates another eight Washington hotels in Tohoku region, the upscale Towada Hotel in Akita Prefecture, and Hotel Chinzanso in Tokyo that was last year rebranded from the Four Seasons Hotel Tokyo (TTG Asia e-Daily, June 29, 2012).

Outrigger revamps education programme, throws in bonus promotions

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OUTRIGGER Hotels and Resorts has relaunched its education and loyalty programme for participating travel consultants.

Renamed Outrigger Expert Agent from Outrigger Specialist Program, the refreshed programme has also been migrated to a new technology platform with enhanced functionality to allow consultants to easily keep track of their learning course.

“This accessibility feature is something our (travel consultant) members have been asking for. The simpler navigation and clearer presentation of courses also make the portal more user-friendly,” said Elizabeth Agustin, integrated marketing manager for Outrigger Enterprises Group.

“Internally, it gives us the ability to update the training materials more easily and quickly to make sure we always are offering the most current, accurate information to our Outrigger Expert Agents,” she added.

Two bonus promotions are being offered to certified consultants as part of the relaunch.

Those who complete any of the five optional learning courses and quizzes before January 31, 2014 will earn double Expert Reward Points, plus two Continuing Education Units towards the Certified Travel Associates and Certified Travel Counselors designations upon successful completion of each of the five Outrigger learning courses.

In addition, they can also earn double reward points for qualified bookings made from October 15 to December 21, 2013 for client stays at the Outrigger Reef on the Beach from October 15 to December 21, 2013 and from April 28 to June 13, 2014.

Current certified Outrigger Hospitality Specialists will automatically be registered in the new programme as Outrigger Expert Agents, and will be able to download a copy of a new certificate in their name with the new Outrigger Expert Agent logo. Other key components, such as booking procedures and reward points redemption, remain unchanged.

More information about the Outrigger Expert Agent is available at www.outriggeragent.com.

Jetstar Asia ups Penang flight capacity for Lunar New Year

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JETSTAR Asia is ramping up Singapore-Penang flights during the Lunar New Year period in 2014 to meet an anticipated increase in demand.

Nine additional flights will operate on top of the LCC’s regular double daily return service between January 28 and February 9, 2014.

For the exact dates and timings of the flights, visit Jetstar.com.

Singapore and Malaysia will mark the Lunar New Year with public holidays on January 31 and February 1, 2014.

Accor divides into two business units under new restructuring plan

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ACCOR has redefined its business model, splitting the company into two divisions based on its core competencies of asset management and services to owners.

HotelServices will be the hotel operator and brand franchisor arm that focuses on fees and P&Ls for the group’s 3,600 hotels under 14 different brands, while the yield-oriented arm, HotelInvest, will act as the hotel owner and investor for its 1,400 owned or leased properties.

Driving Accor’s restructure is Sébastien Bazin, who became the group’s chairman and CEO in August (TTG Asia e-Daily, August 28, 2013). He said: “Accor is a strong and unique group poised to derive benefit from rich opportunities. However, it deserves a much higher ambition to create sustained value.

“(Accor) requires the in-depth, rapid transformation of both its business model and its organisation, as well as a clear and long term vision, and to stay the course. With this new strategy, our aim is to unlock Accor’s full potential through its two core activities and maximise value creation for shareholders.”

The French hotel group will move from its current hybrid set-up to a geography-based organisation, enabling decision-making closer to the frontline at lower running costs. The brands will be clustered in three segments – luxury/upscale, midscale and economy/budget – with synergies in support functions across the brands.

Accor will be managed by a new 10-member executive committee, including the five regional heads of operations, and Sven Boinet, who joins as group managing director, chief transformation officer, human resources and legal affairs.

DoT pushes Mindanao into tourism spotlight

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THE Philippines’ Department of Tourism (DoT) is focusing on developing Mindanao as a tourist destination despite security concerns in the area.

Art Boncato, assistant tourism secretary with Mindanao as a special project, said his priority is to increase accessibility by encouraging international commercial and chartered flights to come to Davao, Mindanao’s gateway and most urban destination.

He disclosed that South Korean carriers Air Busan, Jeju Air and Jin Air are considering stopping in Davao. The city is home to some 5,000 South Koreans and tourist arrivals from South Korea are on the rise.

Meanwhile, SilkAir, the only foreign carrier flying to Davao, this month raised frequencies from five to six times weekly from Singapore via Cebu.

Asked about the safety situation in Mindanao after the recent strife in Zamboanga, Boncato said: “It is most crucial…to strengthen our local government units and local communities to respond (to this kind of problem).”

He added that tourism is a vehicle to peace and tourists would come to see Mindanao as peaceful, beautiful and worth the visit. “It’s a matter of positioning and sharing it with the rest of the world,” Boncato noted.

Mindanao is currently being marketed as a mainstream destination in the country alongside Bohol and Palawan in the DoT’s promotions in Europe.