OUTRIGGER Hotels and Resorts has relaunched its education and loyalty programme for participating travel consultants.
Renamed Outrigger Expert Agent from Outrigger Specialist Program, the refreshed programme has also been migrated to a new technology platform with enhanced functionality to allow consultants to easily keep track of their learning course.
“This accessibility feature is something our (travel consultant) members have been asking for. The simpler navigation and clearer presentation of courses also make the portal more user-friendly,” said Elizabeth Agustin, integrated marketing manager for Outrigger Enterprises Group.
“Internally, it gives us the ability to update the training materials more easily and quickly to make sure we always are offering the most current, accurate information to our Outrigger Expert Agents,” she added.
Two bonus promotions are being offered to certified consultants as part of the relaunch.
Those who complete any of the five optional learning courses and quizzes before January 31, 2014 will earn double Expert Reward Points, plus two Continuing Education Units towards the Certified Travel Associates and Certified Travel Counselors designations upon successful completion of each of the five Outrigger learning courses.
In addition, they can also earn double reward points for qualified bookings made from October 15 to December 21, 2013 for client stays at the Outrigger Reef on the Beach from October 15 to December 21, 2013 and from April 28 to June 13, 2014.
Current certified Outrigger Hospitality Specialists will automatically be registered in the new programme as Outrigger Expert Agents, and will be able to download a copy of a new certificate in their name with the new Outrigger Expert Agent logo. Other key components, such as booking procedures and reward points redemption, remain unchanged.
More information about the Outrigger Expert Agent is available at www.outriggeragent.com.