TTG Asia
Asia/Singapore Wednesday, 8th April 2026
Page 1359

Bali puts its best face forward

0

Bali recently hosted the Annual Meetings of the International Monetary Fund and the World Bank Group from October 8-14, the biggest-ever business event ever to take place on the island.

Over 15,000 delegates from 168 countries flew in to attend these high-profile meetings. As well, some 1,200 meetings were held in 89 venues across two convention centres and hotels.

In the Nusa Dua area alone, 4,600 hotel rooms were booked to accommodate the delegates. Other guests stayed in Sanur, Kuta and Denpasar.

Constant new additions like Omnia Dayclub Bali (pictured) help to keep the destination’s appeal fresh

An event of this scale not only put Bali on the international conference map and brought economic benefits, it also provided the push for resources to be allocated to improving infrastructure and facilities on the island.

For Badung, the event served as a springboard for the regency’s smart city project. By this month, visitors to Badung area will be able to enjoy free Wi-Fi. The regency government has also invested in 385 CCTV cameras in 986 locations.

I Made Badra, Badung Regency’s head of tourism, said: “The CCTV cameras are placed at tourist attractions and other strategic locations to provide safety and security for travellers and the community alike.”

The project currently covers Badung Regency, the fastest-growing and most visited tourist region in Bali, but is expected to expand to the rest of the island down the line.

Badung Regency stretches from southern Nusa Dua, Uluwatu and Jimbaran to Seminyak and Canggu on the west coast up to Mengwi and Plaga in the northern part of the territory.

In terms of area, Badung Regency covers only 7.6 per cent of Bali, but contributes 65 per cent of the local economy and 40 per cent of passenger arrivals to Indonesia.

Further infrastructure developments are also taking place on the island.

Angkasa Pura I, the airport authority, has expanded the apron at Ngurah Rai International airport to make available 11 additional parking stands to 63 aircraft.

Initially, plans were for a second runway to be built to provide a dedicated runway for take-off and landing. However, the central government has now decided to invest in developing a second airport in North Bali instead.

Road upgrades are also underway. A new Underpass Ngurah Rai project, for example, is now ready to welcome conference delegates.

The 712m-long underpass is expected to reduce the traffic congestion around the Ngurah Rai Statue cross roads by 50 per cent.

Other plans include the development of the nine-kilometre road connecting Nusa Dua and Jimbaran.

Mella Purwanaika, vice president marketing at Jambuluwuk Hotels and Resorts, said: “While we do not get direct business from the conference itself, as our hotel’s location in Seminyak is quite far from the venue in Nusa Dua, the infrastructure and facility development are great news for the industry.

“For us, this means that our hotel, Jambuluwuk Oceano Seminyak and its restaurant, Frestro & Bar, will be more visible to travellers.”

More new attractions, tour products and hotels are also coming up.

Bali now boasts a new landmark with the completion of the Garuda Wisnu Kencana Statue at the GWK Cultural Park. Standing at 121m tall (271m above sea level), it is the third tallest statue in the world.

The new addition to GWK Cultural Park, long known as a venue for dinner under the stars, has taken 28 years to reach completion. Indonesian artist Nyoman Nuarta had started building the statue in 1989, but construction came to a halt during the 1997 economic crisis.

In the Uluwatu area, Omnia Dayclub Bali, which opened in February, has become the talk of the island as an all-day party destination. In Canggu, the recently opened Mason restaurant serves creations made from locally sourced and organic ingredients, while in Nusa Dua, Revivo Wellness Resort offers accommodation, wellness facilities and retreat programmes.

Meanwhile, existing establishments are reinventing their products to keep up with the competition.

The Sarong Group, for example, has come up with Canggu Cooking Retreat, which offer homestays, cooking classes, street food tours and more.

Chef Will Meyrick, who owns the restaurants under the Sarong Group, said: “With the increasing competition on the island and in keeping with the trend where travellers today look for experiences, we have come up with street food tour and adventure offerings.”

New partnership to help agencies face dynamic availability wave

0
The TAN team at the partnership announcement event last week, which saw the attendance of regional agencies, wholesalers and hotel chains

A new industry partnership could offer the answer to mounting hotel distribution struggles that traditional travel agencies and wholesalers face in a technology age.

Trip Affiliates Network (TAN) and SiteMinder, a cloud platform for hotels, have teamed up to extend channel manager connectivity to small- and medium-size travel agencies, effectively giving these traditional middlemen access to live hotel inventory, rather than have to rely on paper contracts and allotted blocks.

The TAN team at the partnership announcement event last week, which saw the attendance of regional agencies, wholesalers and hotel chains

“There’s a technology wave coming and hotels are beginning to move towards dynamic availability. Marriott has gone full dynamic availability and stopped giving allotments to local wholesalers. InterContinental Hotels Group (will soon go that way too). This is the major trend driving what we are doing today,” said Tan Huck Khim, executive director of TAN’s Travel Prologue.

“Wholesalers are being left out in the cold because they cannot access technology or are not large enough to attract the likes of SiteMinder. TAN fills the gap between SiteMinder and local wholesalers. These local wholesalers are big in their own markets, contracting with up to 300 hotels, but lack the technology, know-how and an account with SiteMinder (and the like), and are hence being left out of Marriott and IHG (distribution).”

And with access to live availability and rates, travel agencies will be better able to price rooms competitively, as well as enjoy greater efficiency.

For hotels, this helps address problems with rate parity and overbooking, according to TAN.

The partnership also translates to wider distribution opportunities. “It’s about what will add value to individual hotels. We are doing what we can to give hotels more opportunities to sell their inventory,” James Bishop, SiteMinder’s senior director of demand partnerships commented.

Giving “local champions” a technological boost now is a timely move, with the rise of bespoke preferences among consumers making mass distribution through OTAs arguably less core as a B2B strategy than before.

“We think local champions have a big role to play in B2B distribution going forward. Quoting (what a hospitality partner said last year), OTAs have been around for 22 years and have commoditised the entire industry by making it (largely) a hotel price comparison site.

“But commoditisation has run its course.Travellers are looking for bespoke, experiential, off-the-beaten-track (holidays). That’s where travellers want to go to agencies because they have that human capital.”

Video interview: Singapore Girl won’t turn robotic as SIA embraces technology

0

A huge change is taking place at 72-year-old Singapore Airlines (SIA), which is refleeting the product, undertaking an organisational restructure and embracing digital in a big way.

In a TTG video interview on the sidelines of ITB Asia, Campbell Wilson, SIA’s senior vice president of sales & marketing, described the transformation as “fundamental”.

Digital initiatives are being rolled out across the business. Giving examples, he said technology is being deployed so that frontline people, whether crew, ground staff or contact centre staff, are equipped to handle “not just people in general but a person in particular”, with full knowledge of what he/she likes and what might be the best solution for the person’s particular interest at the point in time.

“That’s on the customer side. Obviously on the business side, it’s predictive maintenance, so we can ensure aircraft operate efficiently and reliably. From the sales and marketing perspective, it’s to be able to segment the customer base and provide people with a customised offer of product, and price that means something to them, that confers value of the Singapore Airlines product.

“We’re spending hundreds of millions of dollars on IT-related CAPEX; we’re employing hundreds of additional IT-related staff. This is a fundamental transformation.”

While the organisation keeps up with contemporary demands and technologies, Wilson said its business model, which has been built on human contact, customer service and intuition, remains.

Transforming a legacy brand like SIA, compared to a LCC like Scoot (where Wilson was CEO before being transferred back to SIA) is “absolutely” harder, he said.

“If you want to do an initiative in a low-cost airline, it takes a month and it’ll cost you US$10,000. If you want to do the same thing at a legacy airline, it’s usually a year and US$1 million.”

Watch the full video to understand the real magnitude of change that is happening at SIA here.

Sarawak readies for launch of tourism campaign

0
At the Visit Sarawak logo launch (middle four, from left): High Commission of Malaysia counsellor Engku Puteri Suraya Engku Mohd Afandi; Sarawak assistant minister for tourism, arts & culture Lee Kim Shin; Sarawak Tourism Board's Sharzede Salleh Askor; High Commission of Malaysia tourism attache’ Edzuar Zar Ayob Azri

The Sarawak state government last week unveiled the Visit Sarawak Year logo in Singapore, where it will soon have an office, as a precursor to the campaign’s official launch in January 2019.

At a trade event held in Singapore last week, Sarawak assistant minister of tourism, arts and culture, Lee Kim Shin said: “The tagline, More to Discover underscores Sarawak Tourism Board’s (STB) strategy to position the state as a plethora of culture, adventure, nature, food, and festivals offerings that are not found anywhere else in the world, and ready to be discovered.”

At the unveiling of the Visit Sarawak logo (middle four, from left): High Commission of Malaysia counsellor Engku Puteri Suraya Engku Mohd Afandi; Sarawak assistant minister for tourism, arts & culture Lee Kim Shin; Sarawak Tourism Board’s Sharzede Salleh Askor; High Commission of Malaysia tourism attache’ Edzuar Zar Ayob Azri

The campaign is aimed at increasing visitor arrivals to Sarawak to 5.2 million by end 2019, from 4.9 million in 2017. Apart from the domestic market, key focus markets include the UK, Germany, the Benelux countries, China, Australia and South-east Asia.

Lee added: “Singapore will be a central hub for STB’s marketing strategies as the Sarawak state government will be setting up an office in the city-state next year.”

There are more than 600 seats daily between Singapore and Sarawak, served by Scoot, Malaysia Airlines and AirAsia.

According to Lee, the 3D2N Kuching getaway is among the packages favoured by Singaporeans with Central Sarawak being a rising attraction.

Stretching from Sibu, on the lower Batang Rejang, upriver to Kapit and Bintulu and north-eastward along the coast to Bintulu and Miri, Central Sarawak offers some river journeys, national parks and modern urban conveniences. The Sibu Heritage Centre, the Niah National Park, the Tua Pek Kong temple and Fort Sylvia are some key attractions within this region.

STB’s CEO, Sherzede Salleh Askor, will intensify promotional efforts in 2019 through participation in trade fairs and digital platforms.

Triptease unveils venue, speakers for first Direct Booking Summit in APAC

0
The Direct Booking Summit has been running in Europe and Americas for three years

Hotel technology specialist Triptease will organise its inaugural Direct Booking Summit: Asia-Pacific at The Fullerton Hotel Singapore from February 27-28, 2019.

The event will bring together hoteliers from across the region to discuss practical strategies to increase the number of bookings that come directly through the hotel website (as opposed to through OTAs).

The Direct Booking Summit has been running in Europe and Americas for three years

The first Asia-Pacific edition of the summit, which has been running in Europe and the Americas for three years, will seek to address regional challenges, including the problem of rogue wholesale rates, mobile UX challenges and the struggle to maintain rate parity in a fragmented OTA market.

Triptease has also announced the first confirmed speakers for the event. Joining hosts Charlie Osmond and Alexandra Zubko so far will be:

– Sunish Sadasivan, vice president, e-commerce & revenue management, Chroma Hospitality
– Blessy Townes, group director, digital marketing, Discovery Hotels and Resorts
– Chetan Patel, vice president, strategic marketing and e-commerce, Onyx Hospitality Group
– Michael Belanger, vice president, revenue and distribution, GCP Hospitality (Gaw Capital Group)
– Marc Bichet, chief marketing officer, GCP Hospitality (Gaw Capital Group)
– Laura-Marie Arens, team lead, hotel ads, Asia-Pacific, Google
– Grant Colquhoun, senior director of account management Asia-Pacific, TripAdvisor
– Jeff Baars, group director of marketing & digital, Quest Apartment Hotels
– Thomas Wenger, managing director, Enderun Hospitality Management
– Aida Merdovic, director of online, Hamilton Island

Sunish Sadasivan will present on ‘The wholesaler challenge’, referring to the common occurrence of wholesale rates appearing on OTAs and breaking rate parity with hotels.

Google’s Laura-Marie Arens and TripAdvisor’s Grant Colquhoun will appear on a panel focused on ‘Driving more direct through metasearch’, where speakers will discuss how hotels can take advantage of the advertising channel.

The Summit’s 20 sessions will cover a diverse range of topics, from conversion analytics to advice on personalisation.

Hoteliers and vendors can register for tickets now at www.directbookingsummit.com/register. Hoteliers can save US$200 on a full-price ticket until November 30.

Cathay Pacific data breach affects 9.4 million passengers

0
The airline says there has been no evidence that the data has been misused

Cathay Pacific Airways yesterday revealed that data of up to 9.4 million of its passengers had been accessed without authorisation.

The airline said it took immediate action to investigate and contain the event upon discovery, and there was no evidence that any personal information has been misused. The IT systems affected are totally separate from its flight operations systems, and there is no impact on flight safety.

The airline says there has been no evidence that the data has been misused

Cathay Pacific’s CEO Rupert Hogg said in a statement: “We are very sorry for any concern this data security event may cause our passengers. We acted immediately to contain the event, commence a thorough investigation with the assistance of a leading cybersecurity firm, and to further strengthen our IT security measures.

He added that no evidence had been misused, no travel or loyalty profile was accessed in full, and no passwords were compromised.

The airline said the following personal data was accessed: passenger name, nationality, date of birth, phone number, email; address, passport number, identity card number, frequent flyer programme membership number, customer service remarks and historical travel information.

In addition, 403 expired credit card numbers were accessed. Twenty-seven credit card numbers with no CVV were accessed in the breach. The combination of data accessed varies for each affected passenger.

News of Cathay Pacific’s passenger data breach comes just a month after British Airways revealed that credit card details for over 380,000 customers were stolen.

Far East Hospitality to open trio of hotels in Sentosa

0
The Barracks Hotel

Come 2019, Sentosa will soon be home to three more properties by hospitality provider Far East Hospitality (FEH), equivalent to a total of 839 keys.

Making up the three properties are the Village Hotel at Sentosa and The Outpost Hotel, both of which will open in 1Q2019, while The Barracks Hotel is slated to open in 3Q2019.

FEH’s upcoming hotels come on the back of an announcement by Singapore’s senior minister of state for trade and industry, Chee Hong Tat, of plans to reshape the entire Sentosa island.

An expansion of the Village brand, Village Hotel at Sentosa will be the brand’s flagship with 605 keys, including family rooms that each come with two ensuite bathrooms and two sets of amenities.

There will be a pool deck with themed pool zones, gardens, and outdoor spaces for rest, recreation and events. Pools include the Children’s Play Pool, Lazy River Pool, Adventure Pool, and the highlight, Pamukkale Pool.

The Pamukkale Pool is an infinity pool overlooking the seaside. For large-scale celebrations and meetings, guests will be able to host parties of up to 480 at The Commune.

The Outpost Hotel – a new brand to Far East Hospitality’s portfolio – will be an “adult-only” property. It will offer 193 guestrooms, alongside a rooftop pool and bar, as well as the Revelry Hall for wedding celebrations.

The Barracks Hotel – the smallest of the three – will be designed for travellers looking for “old school luxury, exquisite service and timeless charm”. Housed in a conserved colonial building, the hotel will offer 40 rooms, and rooms on the ground floor offer direct access to the pool and jacuzzi.

The hotels, set in the Palawan area of Sentosa, will be located two minutes from the Imbiah monorail station and near the Universal Studios Singapore.

1,008-room Best Western hotel coming to Halong Bay

0

Best Western Hotels & Resorts has signed a new hotel overlooking Halong Bay, scheduled to open its doors in 4Q2020.

Developed by Doji Land Real Estate Investment, the Best Western Premier Sapphire Ha Long is a new 31-storey project currently rising in the heart of Ha Long City’s hotel district.

When complete, the hotel will feature 1,008 residential-style rooms with a minimum size of 35m2 and a choice of one or two bedrooms, all of which will come with a private balcony and complimentary Wi-Fi.

Guests will have access to on-property facilities such as a swimming pool, fitness centre, business centre, executive lounge and retail outlets, while dining and entertainment options include an all-day-dining restaurant, a chic specialty restaurant, coffee shop, beer bar, cigar lounge and wine bar.

Best Western Premier Sapphire Ha Long follows recent Vietnam signings, including in Cam Ranh, Phu Quoc and Quang Binh.

EbixCash acquires India’s Business Travels Group to grow B2B business

0
Chugh brings vast B2B experience especially in airline ticketing

EbixCash, the financial exchange division of US insurance solution provider Ebix, has acquired assets of India’s Business Travels Group to aggressively grow its Via Travel business.

Industry veteran Praveen Chugh of Business Travels Group, who is also president of Travel Agents Federation of India, has immediately taken over as Via – COO, agency sales.

Chugh brings vast B2B experience especially in airline ticketing

Ebix chairman, president and CEO Robin Raina, commenting on Chugh’s appointment, said: “His vast experience, success record and contacts in the world travel industry provide us with an industry veteran who can lead Via B2B sales to new heights. He has the ability and drive to grow our Via Travel Division business at high double-digit rates.”

Chugh said: “Via is already among the top five B2B travel companies in the country. My primary objective is to utilise my vast experience in the travel B2B segment especially in the airline ticketing domain to grow Via’s B2B business manifolds.

“The company at present is doing approximately an annual turnover of Rs30 billion (US$410 million) and the aim is to take it to Rs100 billion in the next few years.”

The appointment of Chugh follows a number of key senior sales leadership hires in the corporate travel sector by EbixCash, for its corporate and luxury travel initiative – Mercury.

On top of being given the mandate to grow the B2B business of Via through multiple sales and acquisition channels, Chugh has also been empowered to recruit as many as 100 domain specific travel sales executives besides opening up new travel locations across the country.

The Via distribution network encompasses over 85,000 agents in India, 14,700 agents in Indonesia, 9,900 agents in Philippines, 600 agents in Singapore, and 350 agents in UAE and Oman.

Besides being one of the leaders in the space in India, the company has emerged as the largest travel solutions provider in the Philippines. With a hotel inventory of over 500,000 hotels and one of the largest ticketing platforms expanding across corporates and distribution outlets, Via has a significant share of the domestic and international airline ticketing business.

Ebix considers the size of the Business Travels assets acquisition immaterial and thus did not disclose the financial details of the transaction. Ebix funded this transaction through internal sources using its own cash reserves.

  • additional reporting by Rohit Kaul

Aviation roundup: Philippine Airlines, Garuda Indonesia and Hainan Airlines

0

PAL gears up for nonstop flights to New York
On October 29, 2018, Philippine Airlines will launch the world’s first nonstop flights between the Philippines and New York. A brand-new PAL Airbus A350-900 will commence flight PR126 departing Manila’s Ninoy Aquino International Airport (NAIA) for a 16-hour journey across the North Polar regions, to land at New York’s John F Kennedy International Airport (JFK) on the evening of the same day.

From October 29 to November 3, PAL will operate flights from Manila to New York on Mondays, Tuesdays, Thursdays and Saturdays. PR126 will depart from Manila at 20.10 and arrive in New York JFK at 23.15 on the same day.

By November 5, the Manila departure will shift to 21.00 with no change to the scheduled arrival in New York JFK. Starting December 6, PAL will introduce a fifth frequency, which departs on Wednesdays.

From October 30 to November 5, PAL will serve the New York to Manila route on Tuesdays, Wednesdays, Fridays and Sundays.

PR127 will leave New York JFK at 01.45 and touch down in Manila at 06.25 the following day. By November 7, arrival in Manila will be at 07.25, with no change to the scheduled departure from New York.

PAL will operate the fifth frequency out of New York every Thursday, starting December 13.

All PAL flights to New York will depart from NAIA Terminal 2. PAL flights from New York will arrive at NAIA Terminal 1.

Garuda to link Singapore and Belitung
Garuda Indonesia will launch its four-times-weekly Singapore-Tanjung Pandan service starting October 29. Operated with Garuda Indonesia’s all-economy class configuration aircraft, Bombardier CRJ – 1000, flights depart Singapore Changi Airport at 17.20 on Mondays, Wednesdays and Fridays and at 17.30 on Sundays, for arrival at Hanandjoeddin International Airport at 17.50 and 18.00 respectively. The return flight will be depart from Hanandjoeddin International Airport in Tanjung Pandan at 14.50 and arrive at Singapore Changi Airport at 16.20.

Hainan Airlines takes off for Vienna
Hainan Airlines has launched its Shenzhen-Vienna service on October 20. The airline is deploying the Boeing 787 Dreamliner on the new route with two round-trip flights per week. On Thursdays and Saturdays, flight HU789 departs Shenzhen at 01.30, arriving in Vienna at 06.50. Flight HU790 leaves Vienna at 10.45 on the same day, for arrival back in Shenzhen at 00.50 the following day.

AirAsia launches Bangkok-Gaya; connects Krabi to Hong Kong and Macau
AirAsia’s four-times-weekly flights between Bangkok and India’s Gaya will take off on December 3. On Mondays, Wednesdays, Fridays and Sundays, flight FD122 departs Don Mueang Airport at 8.20 to arrive in Gaya at 10.10. Flight FD123 departs Gaya at 10.40 to arrive at Don Mueang at 14.50.

AirAsia has announced new flights from Krabi to Hong Kong and Macau. Starting December 2, flight FD520 will depart Krabi at 09.30 on Wednesdays, Fridays and Sundays for arrival in Hong Kong at 13.40. Flight FD521 departs Hong Kong at 14.40 on the same days, arriving back in Krabi at 17.35.

Krabi-Macau flights will commence on December 1, with flight FD770 departing Krabi at 09.00 on Mondays, Tuesdays, Thursdays and Saturdays for arrival in Macau at 13.25. FD771 leaves Macau on the same days at 13.50, to arrive in Krabi at 16.30.