TTG Asia
Asia/Singapore Thursday, 2nd April 2026
Page 1268

Upcoming Shangri-La property named official hotel for Beijing 2022 Winter Olympics

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The hotel will be the designated hotel for the 2022 Winter Olympics

A Shangri-La hotel set for opening in Beijing’s Shougang Park come end-2021 will be the designated official hotel and event reception venue for the 2022 Winter Olympics.

Wang Yue, deputy chief of the Beijing Culture & Tourism Bureau, and Ke Yongguo, deputy head of Shijingshan District Government, expressed that the partnership will contribute to the development of Shijingshan District and the economic growth of Beijing.

The hotel will be the designated hotel for the 2022 Winter Olympics

Shougang Park, a local landmark with over 100 years of history, is connected to the grand ski ramp of the Winter Olympics and the training centre of the National Teams.

Commented Zhang Gongyan, chairman and general manager of Shougang Group: “Shougang Park is regarded as the new landmark of the capital city’s revival and an important service provider for the Beijing Winter Olympics.”

He expects the partnership with Shangri-La Group to not only boost Shougang Park’s role in the Beijing Olympics, but also “raise the bar to contribute even more to the city’s growth”.

Hui Kuok, chairman of Shangri-La Group, said: “Beijing continues to be a very important market for Shangri-La Group. We are committed to deepening our investment and to be part of Beijing’s renewed growth plans.

“The Beijing 2022 Winter Olympics will be a historic occasion for the host city of Beijing and equally for us at Shangri-La as we open our doors to welcome the international sports community coming for the Games.”

Aviation roundup: Air New Zealand, Etihad Airways and more

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Air New Zealand estimated 2,000 of its customers were affected yesterday

Air NZ says ‘kia ora’ to Seoul
Air New Zealand will begin a thrice-weekly service to Seoul’s Incheon International Airport from November 23, 2019, flying up to five times a week on this sector during the peak holiday period from late December – mid-February.

Flight NZ75 will depart Auckland at 12.00 on Mondays, Thursdays and Saturdays, landing in Seoul at 19.55. The return flight, NZ76, will depart Seoul at 21.45 and land in Auckland at 12.55 on the same days. From December 23 to February 22, 2020, the service will operate on Wednesdays and Sundays as well.

The new service will be operated by Boeing 787-9 Dreamliner aircraft with a flight time of around 12 hours northbound and just over 11 hours southbound.


Etihad commences flights to Hong Kong
Etihad Airways has expanded its Greater China network with a daily service to Hong Kong, utilising the Boeing 787-9 Dreamliner.

EY834 departs Abu Dhabi at 22.05 to land in Hong Kong at 10.05 the following day. The return flight, EY833, departs Hong Kong at 19.45 and lands in Abu Dhabi at 12.05 the following day.

The deployment of the larger 787-9 Dreamliner to Hong Kong is part of the airline’s plan to operate all 28 weekly services to China’s four main gateways – Beijing, Chengdu, Shanghai and Hong Kong – using next-generation Dreamliner aircraft.

At the beginning of this year, the airline upgraded its daily service from Abu Dhabi to Beijing to the 787-10 Dreamliner. It has also announced that effective July 1, 2019, the daily service from Abu Dhabi to Chengdu will be upgraded to B787-9, and the current 787-9 daily service from Abu Dhabi to Shanghai will replaced by the larger 787-10 Dreamliner.


Qantas returns to Fiji after two decades
Qantas has relaunched a direct flight from Sydney to Nadi – Fiji’s main tourism gateway – for the first time in almost two decades.

The direct service will operate four times a week on Tuesdays, Fridays, Saturdays and Sundays with a Boeing 737 aircraft.

QF101 will depart Sydney at 10.30 and arrive in Nadi at 15.30. The return flight, QF102, will depart Nadi at 16.35 and land in Sydney at 20.00.


New route developments at Thai AirAsia
Thai AirAsia has announced three new routes that will commence over the next few months.

The first to launch on April 30 will be daily flights between Chiang Rai and Shenzhen. FD576 will fly to Chiang Rai at 22.40, and arrive in Shenzhen at 02.40 the following day. FD577 will depart Shenzhen at 03.45, and land in Chiang Rai at 05.50.

Beginning June 1, AirAsia will be flying four times a week between Phuket and Phnom Penh.

On Mondays and Fridays, FD640 will depart Phuket at 05.30, and land in Phnom Penh at 07.05. On Tuesdays and Saturdays, FD640 will depart at 06.15 and land at 07.50.

For the return leg, on Mondays and Fridays, FD640 will depart Phnom Penh at 07.50, and arrive in Phuket at 09.15. On Tuesdays and Saturdays, FD641 will depart Phnom Penh at 08.30, and land at 10.00.

Lastly, Thai AirAsia will add another connection to China with a direct flight from Bangkok (Don Mueang) to Shenyang.

The twice-weekly flight, operating on Tuesdays and Thursdays, will start from June 25. XJ838 will depart Don Mueang at 15.35, and arrive in Shenyang at 21.05, while the return flight XJ839 departs Shenyang at 22.15, arriving back in Don Mueang at 03.15 the following day.


Haneda renames international passenger terminal
In preparation of the launch of international flight facilities in Terminal 2 of Tokyo’s Haneda International Airport, names of the International Passenger Terminal and other facilities will be updated to reduce confusion.

Starting March 2020, the new facilities will accommodate select international flights in parts of Terminal 2. Currently, international flights at Haneda Airport depart solely from the International Passenger Terminal Building. To ensure travellers head to the correct terminal for their flights, the International Passenger Terminal Building will be renamed Terminal 3 – when the reorganisation goes into effect next year.

The relevant Keihin Kyuko Line and Tokyo Monorail railway stations, as well as parking areas will also be renamed to reflect the new terminal names.


SIA grounds two 787-10 aircraft, affecting some destinations
During recent routine inspections of Rolls-Royce Trent 1000 TEN engines on Singapore Airlines’ Boeing 787-10 fleet, premature blade deterioration was found on some engines.

Due to this development other Trent 1000 TEN engines in the Group’s 787 fleet all have had to undergo precautionary inspections.

All of these engine inspections on SIA’s 787-10 fleet have now been completed. Pending engine replacements, two SIA 787-10 aircraft have been removed from service.

As a result, some flights to destinations served by the 787-10 fleet have been affected. SIA is operating other aircraft for these flights to minimise schedule disruption to customers. However, as capacity may be lower on replacement aircraft, some customers may be affected and will be contacted accordingly.

Travelzoo makes new hire for Greater China role

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Scott Wang will take up the mantle as Travelzoo’s head of strategy, Asia-Pacific, and general manager, Greater China, come May 22, 2019.

In the newly created role, Wang is responsible for developing and executing Travelzoo’s growth strategy in Asia-Pacific to reach profitability. Based in Hong Kong, he will also oversee daily operations of the business in Greater China with profit and loss responsibility as general manager, Greater China.

The industry veteran has 15 years of international experience in strategy development, market expansion and sales execution.

He joins Travelzoo from academic publishing company Wiley, where he worked for five years as vice president international development in Asia Pacific and China country head.

Earlier from 2010 to 2014, Wang worked for Thomson Reuters as vice president of corporate development & strategy in Asia Pacific and head of go-to-market operations & market development in China.

OTAs put human touch back in booking process

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OTAs adding more human customer service elements to raise satisfaction

OTAs are working to strike a balance between technology and physical customer service, challenging the notion that online players lack the human touch.

Examples of this surfaced at Digital Travel APAC 2019 yesterday, after chatter about perceptions that OTAs do not commit to customer care.

Robyn Grassanovits, vice president traveler services, Cirium, said: “Players need to look beyond the initial sell, take care of the end-to-end process and actually deliver what the traveller pays for. For OTAs, it has been about providing that information at the point of sales, but they cannot forget about the delivery of that product and taking care of the traveller throughout that journey.”

OTAs adding more human customer service elements to raise satisfaction

To research the balance between technology and the human touch, India-based OTA Yatra conducted tests on the use of a service support chatbot versus service officers. The experiment found that while using a chatbot was “very cost effective”, the ratings on customer satisfaction and connection fell short, observed Vaibhav Suri, Yatra’s senior vice president & head of domestic holidays.

He explained: “Customers were looking for a human being to help them resolve an issue faster. They were not satisfied with chatting to a bot. When human customer support was implemented, customer satisfaction and connection ratings were through the roof. They were satisfied with talking to a human being and getting the problem solved by a person.”

Recognising this, some OTAs have pumped large investments into customer care resources. For example, Ctrip Group-owned Trip.com has launched two in-house call centres in Tokyo and Shanghai to “handle customer concerns with full-time employees who can empathise”, explained Peter Yoshihara, general manager, Japan, Trip.com.

“Our customer service employees have to pick up a call within two rings – that’s how important the customer is to us. This is especially so in Japan where earthquakes and other natural disasters happen frequently. We want to make sure that nobody is left behind,” he explained.

In this space, Ctrip has found a solution that marries technology and the human connection. In China, where travellers are starting to eschew mass group tours for free-and-easy arrangements, the OTA has tweaked its model to now provide travellers with a dedicated travel guide or destination expert who is available on WeChat and video chat, shared Brett Henry, president director, MG Holiday Group.

As OTAs start replacing emphasis on the human touch, players admit that the process is still slow going. Trip.com’s Yoshihara expressed: “Customer experience is still a work in progress for us. (Things) have changed quickly, but we’re still far behind, and great investments are required to make sure the customers are happy. It will take time, but at the rate of the changes happening, we will be on the same playing field as the bigger OTAs soon.”

Banyan Tree rolls out experiences-themed offer for 25th anniversary

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Celebrating Community by learning about tea making in Xishuangbanna

Banyan Tree Hotels & Resorts is marking its 25th anniversary this year with the theme Exceptional Experiences, which will see the group’s 39 hotels and resorts worldwide across four brands – Banyan Tree, Angsana, Cassia and Dhawa – crafting their own local and authentic activities.

The company is kicking off the celebration with a 25th Anniversary Celebratory Offer that includes 25 per cent savings on rooms (Best Available Rate), F&B, spa and gallery retail. All guests partaking in this offer will also be treated to the signature 25th Anniversary Cocktail – The Botanical, a concoction of bartender Kornchaphat Pichayadechapaisarn of Banyan Tree Phuket and winner of the group’s 25th anniversary cocktail contest.

 

The highlight of this offer is a complimentary Exceptional Experience for the guests from one the following three categories:

  • Celebrate Self – Re-centre with oneself through an individual-focused activity focused. At Banyan Tree Phuket, guests can attend a body awareness workshop conducted by accredited wellbeing hosts and gain insightful knowledge on how one’s body posture can impact overall health and wellbeing.
  • Celebrate Relationships – Reconnect with loved ones by partaking in an activity together. At Cassia Phuket, guests can hop on a scooter tour and explore the streets the way locals do. They can look forward to uncovering local treasures and experience the authentic way of life with their loved ones during an afternoon out in town.
  • Celebrate Community – Immerse in the local culture, discover hidden gems or participate in a sustainability activity. At Angsana Xishuangbanna, where the area is known for its tea culture, guests can tour the Tea Mountains to learn more about tea leaves picking and discover local tea flavours. Guests may also learn more about marine conservation at the Marine Lab at Banyan Tree Vabbinfaru in the Maldives, embark on coral planting and explore the Ranamaari Shipwreck.

The booking period for this 25th anniversary package is from now until December 18, 2019, with the stay window from now through December 19, 2019. A minimum stay of two nights is required, and cannot be combined with any other promotion. Full payment is required about booking confirmation, and reservation dates cannot be changed. Terms and conditions apply.

Can Koh Pha-Ngan shed its party image and appeal to diversified segments?

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resort owners and developers were looking at moving past the legacy segments of Full Moon Parties and diving, and tapping into wellness offerings and family-focused tourists

On Thailand’s Koh Pha-Ngan island, known for its marque Full Moon parties, tourism remains “mercurial” beyond the party periods, although there are still challenges in the way of it evolving past a certain “big event syndrome”, according to C9 Hotelworks.

On the heels of the big annual event, visitor numbers surpassed the one million ceiling two years ago and over a five-year period registered compound annual growth rate of 17 per cent.

Hotel owners in Koh Pha-Ngan (above) are hoping to tap into other segments to keep tourists coming all year round

While the numbers are impressive, C9 observes that the reality for resorts on the ground is one of disruptive trading. Accommodation establishments are continually being forced to deal with high occupancy that often surpasses 80 per cent in peak periods but rapidly falls off as soon as the Full Moon event tapers off.

According to C9 Hotelworks newly released Koh Pha-Ngan and Koh Tao Hotel Market Update, the two islands have over 13,000 rooms and supply growth is rising at 10 per cent. As the destination matures, the key challenge is how to diversify its market segments in order to avoid being a one-trick pony.

Commenting on tourism trends to the islands, C9 Hotelworks Bill Barnett said: “Unlike most other Thai resort areas that are being immersed in Asia-centric mass numbers, demand to the two islands in the Gulf of Thailand is focused on longhaul visitors from Europe, Australia and North America.

“The main challenge to avoid big event syndrome and a mono market is the dependence on nearby Koh Samui’s private gateway airport, which is experiencing challenging conditions due to high airfares and a broader lack of airline diversity servicing the sector. At the end of the day, you can’t stay there if you can’t get there.”

Aside from the numbers, C9’s research indicated that a growing number of resort owners and developers were looking at moving past the legacy segments of Full Moon parties and diving, and tapping into wellness offerings and family-focused tourists.

Despite the Koh Samui connection, nearby Surat Thani airport on the mainland is becoming a secondary point of transit to Koh Pha-Ngan and Koh Tao.

Summing up the “boom bust boom” impact of the Full Moon, the reality is Thailand’s smaller resort islands are grappling with the issue of mass tourism and reality of the current tourism demand that remains seasonable and disruptive.

Oyo confirms Airbnb deal

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Airbnb confirms stake in India's OYO

Oyo has issued a statement confirming a deal with Airbnb, following speculations for months that the homesharing giant is investing in the Indian accommodation startup.

The Oyo investment is Airbnb’s latest effort to expand its growing hotel business after its acquisition of HotelTonight last month.

Airbnb confirms stake in India’s OYO

Maninder Gulati, global chief strategy officer at Oyo Hotels & Homes, said: “As the sixth largest hotel chain operator in the world, we are committed to offering our guests and travellers around the world, great quality living spaces. We are happy to have Airbnb as our partner in this vision.”

Neither parties confirmed the size of the deal, but the strategic partnership is expected to drive both companies to explore collaborative opportunities in a range of projects, including making Oyo accommodations available on the Airbnb platform. Further details were not available at press time.

Apart from Airbnb, Oyo is also working closely with Bookings.com and Expedia.

Two Japan companies join Adara’s tourism data co-op

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A screenshot from the Tokyo Cheapo website

Adara, provider of data-driven solutions for the travel industry, has partnered two new Tokyo-based companies.

The two companies are metasearch site Travel Book, and Fast Train, which runs a network of lifestyle and travel sites for travellers and residents, including Tokyo Cheapo, Japan Cheapo and London Cheapo.

A screenshot from the Tokyo Cheapo website

According to Adara, which offers a data co-op to help brands target their marketing, the partnerships will add to the 750 million monthly unique traveller profiles it currently captures, including data on approximately 48 million monthly travellers in Japan.

Last September, Adara signed a deal with the Japan National Tourism Organization (JNTO), giving access to its proprietary destination measurement and analytics tool, Adara Impact. In preparation for the Tokyo 2020 Summer Olympics, Adara says it aims to support travel promotions and drive visitation to Japan, all while gaining additional data partners.

Faber Peak lights up to celebrate 45 years of Singapore Cable Car

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One Faber Group has debuted a multimedia show as part of a calendar of events celebrating the 45th anniversary of the Singapore Cable Car.

From March 30, 2019 to March 2020, the Miraculous show is performed thrice nightly – 19.30, 20.30 and 21.00 – at the Arbora restaurant on level two of Faber Peak Singapore.

The Miraculous show at Faber Peak

In the show, a heart-shaped Angsana tree comes alive in kaleidoscope lights. The brilliant tree houses two squirrel characters Mira and Mirak with a special ability to camouflage.

Seats are provided on a first come, first served basis for cable car patrons, diners and Faber License members.

In addition, Faber Peak will light up in brilliant colours, giving cable car passengers a visual treat.

Also part of the 45th celebrations is the Explorer Passport, a self-guided exploration available from April 1 to June 30 this year. After redeeming their passports with purchase of the Cable Car Sky Pass, participants are led through stations to collect stamps, discover a Merlion statue and more in the process.

There will also be food events including Satay Night Live and Mao Shan Wang Durian Feast @ Mount Faber, taking place on June 8 and August 10 respectively.

Until February 15, 2020, an exhibit showing the evolution of Singapore Cable Cars through the years, including with information on history and retro cabins for photo opportunities, will run on the Cable Car Deck on Faber Peak.

New GM takes reins at Oakwood Residence Saigon

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Oakwood has appointed Jean Keijdener as general manager at Oakwood Residence Saigon.

Bringing 30 years of experience in the hospitality industry to his new role, Keijdener has held senior management positions at major hotel brands including Hilton, Hyatt, Renaissance and Sedona, spanning the geographies of Bahrain, Germany, Indonesia, Ireland, Tahiti, the Netherlands, the US and Vietnam.

Prior to this, Keijdener was country general manager for The Ascott in Thailand and South Korea.