Qantas has unveiled a range of new experiences, including a customised digital travel guide to help passengers navigate travel requirements, as the airline prepares to resume scheduled international flights next week for the first time in 20 months.
The airline has developed technology across its website and app and will roll out a revamped digital booking and pre-departure experience that will be tailored to each customer’s journey.
Qantas marks international return with inflight and lounge menus featuring new plant-based options and signature cocktail
The new digital experience will guide customers through what they need to do when travelling to international destinations based on government requirements at their time of travel. This will include destination specific travel requirements available on the airline’s website.
Upon booking, travel requirements will be emailed to customers, alongside a link to upcoming interactive Travel Ready section on qantas.com. Emails and text messages with customised checklists, reminders and links to relevant information will also be sent to customers ahead of departure.
Over the coming weeks, the digital experience will include a seamless integration with the IATA Travel Pass to enable customers to upload their vaccine and testing documents and be cleared to fly before they get to the airport. Airport check-in for international flights will also open an hour earlier than pre-Covid to allow extra time.
Starting next month, Qantas will roll out a new menu across its international flights and in the lounges including a number of new plant-based options. Iconic Australian ice-creams such as Paddle Pops and Splices will also be added to the inflight menu. A new signature cocktail, Qantas Sky Spritz, featuring Australian botanicals including Davidson Plum and Finger Lime, has also been developed by SOFI.
Qantas will use Darwin International Airport’s Catalina Lounge as a pop-up International Transit lounge for eligible customers transiting through Darwin on their way to and from London. Other international lounges will reopen to align with the return of further international routes.
Qantas has unveiled a range of new experiences, including a customised digital travel guide to help passengers navigate travel requirements, as the airline prepares to resume scheduled international flights next week for the first time in 20 months.
The airline has developed technology across its website and app and will roll out a revamped digital booking and pre-departure experience that will be tailored to each customer’s journey.
The new digital experience will guide customers through what they need to do when travelling to international destinations based on government requirements at their time of travel. This will include destination specific travel requirements available on the airline’s website.
Upon booking, travel requirements will be emailed to customers, alongside a link to upcoming interactive Travel Ready section on qantas.com. Emails and text messages with customised checklists, reminders and links to relevant information will also be sent to customers ahead of departure.
Over the coming weeks, the digital experience will include a seamless integration with the IATA Travel Pass to enable customers to upload their vaccine and testing documents and be cleared to fly before they get to the airport. Airport check-in for international flights will also open an hour earlier than pre-Covid to allow extra time.
Starting next month, Qantas will roll out a new menu across its international flights and in the lounges including a number of new plant-based options. Iconic Australian ice-creams such as Paddle Pops and Splices will also be added to the inflight menu. A new signature cocktail, Qantas Sky Spritz, featuring Australian botanicals including Davidson Plum and Finger Lime, has also been developed by SOFI.
Qantas will use Darwin International Airport’s Catalina Lounge as a pop-up International Transit lounge for eligible customers transiting through Darwin on their way to and from London. Other international lounges will reopen to align with the return of further international routes.