AirAsia has announced plans to capitalise on data from its operations at Changi Airport T4 to increase and improve digitalised airport processes.
This is also set to raise the profile of Changi’s T4 as a model airport for other LCCs, reported Future Travel Experience.
The newly opened terminal boasts a fully automated Fast and Seamless Travel (FAST) system from check-in to the boarding gate. AirAsia Group moved its Singapore operations here from Terminal 1 on November 7.
AirAsia Group’s CEO, Tony Fernandes, was quoted as saying: “Moving (into) T4 is another step in our journey to become a digital airline… We are moving on to the digitalisation of our airport experience.
“The improved savings and efficiencies from FAST align perfectly with our quest to maintain the lowest cost structure as well as our vision of seamless travel, which means lower fares for our guests and more traffic for Changi.”
The group has so far invested in a range of digital products, such as e-commerce platform ROKKI as well as loyalty programme and virtual currency BIG Loyalty.
Fernandes shared that to complement its increasing digitised airport processes, AirAsia also plans to work with software company Palantir to “develop a secure entry system for trusted travellers to speed up immigration at airports within ASEAN”.
As well, the group hopes to improve internal operational, safety and commercial processes by integrating data from multiple sources using Skywise by Airbus, added Fernandes.