Credit: Changi Airport Group
CHANGI Airport Group (CAG) has introduced an automated check-in system for travellers boarding Singapore Airlines and SilkAir flights.
Known as FAST (Fast and Seamless Travel) kiosks, there are currently 24 in operation at Changi Airport’s Terminal 2 with upcoming plans to operate another 24 at Terminal 3.
For those with check-in baggage, boarding passes and bag tags first need to be obtained at the kiosk. Passengers can then drop luggages off at bag drop counters after personally tagging their belongings. Instructional videos, signs and staff will be on site to guide passengers in the process.
Those with carry-on bags only may print their boarding passes at the kiosks and proceed directly to departures. Alternatively, those who have done online or mobile check-in can skip the counters entirely and proceed to departures with their home-printed or mobile phone passes in hand.
In a press statement, CAG said FAST is expected to streamline the check-in experience and improve efficiency as customers get accustomed to the new processes.
