A NEW training, language and communication platform for the hospitality industry has been launched to boost the demanding service standards of luxury and boutique hotels alike.
Qooco, a global mobile training solutions provider, unveiled the platform last week at the Hotel Management Thailand Summit in Bangkok.
The suite of mobile solutions include: Qooco Voice, Qooco Upsell, Qooco Link, Qooco Pro and Qooco Core.
Language learning app Qooco Voice focuses on improving the English- and Mandarin-language skills of hotel staff through interactive lessons, imparting the vocabulary and dialogue necessary for real-life situations.
Qooco Upsell trains staff to encourage customer spending in self-paced lesson plans in both Asian and European languages, while Qooco Link allows hotel managers to send messages to specific departments or employees from their mobile devices for faster responses to situations.
On the other hand, Qooco Pro is a vocational training solution featuring practical lessons based on real-life scenarios, designed specifically for F&B and housekeeping departments.
Qooco Core drills hotel staff on the most commonly used hospitality phrases in English and Mandarin, presented like flash cards with sentence use for context and comprehension to build confidence.
Each app comes with a gauge of progress, frequency of use, and performance reports, and are all compatible with Android and iOS mobile devices.
David Topolewski, CEO of Qooco, commented: “Mobile learning is revolutionising the traditional training approach, changing the way employees develop and learn and enabling self-study of targeted training modules anytime to deliver results-driven outcomes.
“With Qooco’s suite of products for the hospitality industry, our core focus is to maximise the effectiveness of mobile learning through our proven language and communication solutions and to empower hoteliers and training managers to fast-track critical service skills development as well as improve guest satisfaction, loyalty and RevPar.”
