LEVERAGING the exponential power of technology, Suntec Singapore has launched its new customer portal for virtual event planning, allowing MICE planners real-time access to their booking information.
Set to transform the way Suntec Singapore work with its planners, the interactive portal provides organisers a ‘live’ dashboard displaying the full details of their bookings including meeting space, furniture, equipment, F&B items, and digital signage allocation.
Marc Bakker, assistant director of marketing & communications, Suntec Singapore, said: “Organisers and planners are now firmly in control of their events from proposal to booking and the final delivery.”
The portal provides an interactive 2D blueprint for clients to visualise the layout of their spaces. The floor planning tools allow them to move the furniture, audiovisual equipment, and decorative items according to their requirements.
Further to that, the 3D-viewer with 360º panning ability promises clients a comprehensive view of the space.
Bakker said: “The collaborative and real-time nature of the online portal and easy sharing capabilities ensure seamless communication between Suntec Singapore, organisers, and third-party suppliers, enabling all parties to be more effective, saving time and travel costs of site inspections.”
Arun Madhok, chief executive of Suntec Singapore, said: “Our smart use of technology is increasingly making the entire customer experience easier, faster and more effective for our growing client base.
“Our clients – for the first time – will be able to fully visualise, modify and control their event spaces,” he said.
Nevertheless, the human service is still necessary as Madhok added: “Our staff will be working closely with our clients and service teams to ensure their expectations become a reality.”
Last month, Suntec Singapore launched virtual tours of the convention centre through the Google Maps’ Street View.
Visitors can preview the customer portal here: http://bit.ly/1tZv52H
