GARUDA Indonesia will install a new service system on June 29 as part of the airline’s transformation and expansion programme, called Quantum Leap, and also to prepare for its admittance into the SkyTeam alliance (TTG Asia e-Daily, June 7, 2013).
The airline will apply Amadeus’ Altéa Passenger Services System in place of Garuda’s Automatic Reservation of Garuda Indonesia, which the airline has been using since 1987.
Garuda Indonesia’s president and CEO, Emirsyah Satar, said: “In line with the growing number of passengers, flight frequencies and fleet size, Garuda needs to (improve its) system.”
He added that the new system was part of preparations the airline is taking ahead of its admittance into SkyTeam, which requires members to have a system on a par and integrated with other international airlines in the alliance.
The cutover process will take place from 21.00 on June 29 to 11.00 on June 30, during which time both online and call centre reservations will not be accessible.
The airline has advised passengers to make their reservations and purchase tickets before or after this period.
Although flight operations will continue as per normal, Garuda advises passengers to bring their printed e-ticket and arrive early at the airport during this period.
