HARRIS Hotels has come up with a service allowing customers to consult with doctors online, in line with its focus on healthy lifestyles.
The Dokter Gratis service, a free online chat with doctors, is the product of a collaboration between Tauzia Hotel Management and Health2i, and is available at the Harris Hotels website.
Tauzia Hotel Management’s corporate director of sales and marketing, Antoine Villette, said: “It’s (part of) Harris Hotels’ consistent efforts to promote healthy living. Through this service, people can enquire about any medical conditions or health topics online in the comfort of their homes or while travelling.”
The service is meant to provide advice and identify early symptoms of medical conditions, but is not accompanied by immediate diagnosis and prescription. Users are therefore advised to consult a doctor in person.
Villette said Indonesians were growing more conscious about their health.
Asked if the service was meant to drive hits to the brand’s website, Villette said: “The target is not the number of hits but to see what general health concerns guests have. We do not get the detailed conversations between guests and the doctors, but we will receive information on the topics (discussed). We will then list the top topics and plan (programmes) for implementation in the hotels accordingly.”
Villette expects such a service to have a middle- to long-term impact in incentivising guests to choose Harris Hotels, alongside other initiatives.
