UTELL Hotels and Resorts has launched a new groups and events service aimed at securing multiple reservations for member hotels.
Promising a level of personalised service that requires less administration time and complexity, the new service will help Utell members maximise revenue opportunities for group bookings.
Utell Groups & Events enables users to select the service they require by completing an online inquiry form outlining their request or by contacting Utell’s global call centre. The form will be available in English, German, Brazilian Portuguese, Spanish, French and Italian on www.utellagent.com, with dedicated language support available globally.
Elaine Kennedy, vice president, global demand sales, Utell Hotels & Resorts, said: “Whilst group bookings present a substantial revenue opportunity for Utell member hotels, it has historically been very difficult to make group bookings on the global distribution systems.”
“By delivering a personalised, international service, we provide the essential human touch required to deal with complex group booking requests in multiple languages,” she added.
The Groups & Events service is being offered with three variations, including (i) group accommodation only, (ii) meeting space and event assistance only, or (iii) a combination of both – group accommodation, detailed meeting requests and event support.
