WTTC pushes plans for tourism reboot at historic G20 meet

October 9, 2020

In a historic first, G20 tourism ministers hosted more than 45 CEOs and members of WTTC, who presented their plan to restart international travel and recover the 100 million jobs dependent on it globally.

The plan was unveiled during the G20 Chairmanship of the Tourism Track, at the behest of Saudi Arabia for the global travel and tourism sector to collaborate on developing insights to help accelerate the global recovery.

Saudi Arabia makes history convening first ever G20 public-private sector tourism meeting

The private sector event was opened by Ahmed Al Khateeb, Saudi Arabia’s tourism minister and chair of the G20 Tourism Track, alongside WTTC president & CEO, Gloria Guevara, to set the scene.

This was followed by a keynote from Chris Nassetta, president & CEO of Hilton and WTTC chair; and contributions from CEOs and ministers representing all regions of the world, including Argentina, the UK, UAE, Singapore and Spain. They, alongside the private sector, agreed that joint collaboration can accelerate the recovery of travel and tourism.

During the historic forum, WTTC outlined a new 24-point recovery plan which includes twelve points for the private sector and twelve for the public sector, focusing on measures to reactivate international travel.

The unprecedented plan was pulled together with input from WTTC members and covered a wide range of initiatives which hinged on securing international coordination to re-establish effective operations and resume international travel, including the implementation of an international testing regime at departure to minimise the risk of spreading Covid-19.

Gloria Guevara, WTTC president & CEO, said: “This historic meeting provided the best platform to establish public and private collaboration which will lead to rebuilding a sector which has been devastated by the pandemic… The nature of this meeting cannot be underestimated; it is the first time so many travel and tourism CEOs and leaders have been invited to sit in the same forum as G20 tourism ministers to establish a tangible plan to save the travel and tourism sector.

“This plan will have far-reaching consequences; it will bring real and genuine benefits to the industry as a whole – from aviation to tour operators, taxis to hotels, and beyond.

Al Khateeb added: “On behalf of the G20 tourism ministers, I commend the World Travel & Tourism Council and the global travel and tourism sector for their efforts to put people first during the global pandemic, by collaborating at the industry-level and with the public sector to put in place concrete actions that will protect millions of jobs and livelihoods, while ensuring that the sector is more resilient to crises in the future.”

Among the CEOs from the global private sector invited by Saudi Arabia were representatives from Carnival Corporation, InterContinental Hotels Group, British Airways, Dubai Airports, Japan Airlines, Trip.com, TUI, Radisson Hotel Group, Abercrombie & Kent, Emirates Group, The Travel Corporation, Expedia, The Oberoi Group, and Panorama Tours, among others.

IATA director general and CEO Alexandre de Juniac, and ICAO secretary general Fang Liu, also joined the chorus of voices proposing for testing to replace quarantines. UNWTO secretary general Zurab Pololikashvili also contributed to the debate.

de Juniac said: “It is critical that governments and industry work together to safely reopen borders with systematic Covid-19 testing. Some 46 million jobs are at risk. The historic participation of industry in this G20 Summit is a good start to the government-industry partnership that will be needed to revive the travel and tourism economy on which 10 per cent of global GDP depends.”

STB, DBS tie up to spur tourism demand, digitalise local businesses

By TTG Asia

October 9, 2020

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Singapore Tourism Board (STB) and DBS have signed a three-year MoU to stimulate domestic tourism demand in the immediate term, as well as drive cross-border demand and catalyse tourism industry development in the mid- to long-term.

The partnership – the first such collaboration between STB and a local bank – will help the tourism industry seize new opportunities by leveraging DBS’ ecosystem of services such as its travel marketplace portal, digital payments collection solutions, predictive analytics and everyday app DBS PayLah!. In addition, both companies will help local SMEs accelerate their digital transformation.

STB’s Keith Tan (first from right) and DBS’s Shee Tse Koon (third from right) on a vespa sidecar tour with Singapore Sidecars

In the coming months, DBS and STB will invest in domestic marketing campaigns to encourage locals to rediscover homegrown tourism products and experiences, as well as stimulate local demand to complement the SingapoRediscovers campaign.

Both organisations will curate attractive promotional bundles for attractions, tours and hotel stays. Tapping on its predictive analytics and Intelligent Banking capabilities, DBS will work with STB to provide personalised itineraries and destination content to encourage locals to explore different precincts and learn about the myriad homegrown brands and experiences in Singapore.

DBS and STB will also collaborate on content creation and distribution to increase awareness, consideration and consumption of local tourism experiences and brands. These will be amplified across DBS platforms, which include the DBS Travel Marketplace, DBS’ social media communities such as The Burrow, and marketing channels.

Examples of content include co-development of contests and events, as well as the use of new media such as augmented reality, virtual reality and livestreaming tools to showcase local experiences.

The next phase of the partnership will target inbound leisure and business visitors through international marketing campaigns as Singapore progressively opens its borders. Like the collaboration for the domestic market, DBS and STB will customise content and introduce promotions and products for international visitors, such as flight and accommodation bundles, business events, and relevant travel insurance plans.

In addition, the partnership aims to catalyse the development of the tourism industry. As more locals shift to contactless payments, DBS and STB will help homegrown tourism businesses digitally transform so they can better engage their customers in the new Covid-19 environment.

For example, both DBS and STB will partner local businesses to pilot smart experiences such as a seamless and contactless digital payment experience at various precincts. As a start, both organisations will launch a campaign to grow demand and encourage the use of DBS PayLah! at the Bugis precinct by the end of the year.

Shee Tse Koon, DBS Singapore country head, said the partnership will help the tourism industry get back on its feet by encouraging more locals to explore their own backyard. As well, the tie-up will help local SMEs to build up their resilience and unlock more business opportunities by leveraging the bank’s consumer base, data insights and technology, he added.

STB CEO Keith Tan commented that the partnership enables the tourism board “to reach a large community of local and international consumers, and encourage them to discover, explore and support local tourism businesses”.

Furthermore, he added, the tourism board’s precinct-specific projects with the bank such as helping smaller businesses to digitalise and implement smarter tools to engage their customers “will ensure that Singapore remains a safe, trusted and preferred destination for all our visitors”.

SingaporeSidecars co-founder Simon Wong said the partnership will allow the company to tap on a wealth of insights and data capabilities that will enable it “to create and tailor brand new products and continually evolve products for local audiences”. He added: “It will also help give us access to the multiple touchpoints for our customers with a quick access payment method like PayLah! across different locations around town.”

HTKB seeks to paint Hong Kong as safe destination with new hygiene protocols

By TTG Asia

October 9, 2020

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Hong Kong Tourism Board (HKTB) has launched a standardised hygiene protocol, in partnership with the Hong Kong Quality Assurance Agency (HKQAA), providing a unified set of guidelines on hygiene and anti-epidemic measures for tourism-related industries.

The protocol aims to help the public easily recognise businesses and outlets with such measures in place in a bid to bolster visitors’ confidence in travelling to Hong Kong.

Tourism businesses in Hong Kong adopt new hygiene protocols rolled out by HKTB to establish safe, healthy image for the destination; Victoria Harbour in Hong Kong pictured

More than 1,800 businesses and outlets have expressed interest in adopting the protocol in their business, and the HKTB will fully sponsor application fees for qualified businesses to help relieve the financial burden on the trade, according to a press release.

HKTB chairman YK Pang said: “The Covid-19 pandemic has brought a new normal to the tourism landscape, and public health and safety have become a priority for visitors. Many international travel and tourism organisations have already put in place hygiene and anti-epidemic guidelines, and standardising hygiene measures for each sector can spread to visitors the message that different sectors across Hong Kong value their commitment to hygiene and safety.”

The protocol will be launched in two phases. The first phase, which has opened for applications yesterday (October 8), covers shopping malls, hotels, attractions, inbound tour operators, and restaurants and retail outlets under the Quality Tourism Services Scheme. The second phase will include cross-boundary coach companies, tour coach companies, MICE venues, and other retail and dining merchants, etc.

Participating businesses and outlets are required to comply with a series of hygiene and anti-epidemic measures. After passing the assessment, details of the businesses and outlets will be uploaded to a dedicated website of the HKQAA. The businesses and outlets can display a designated logo for recognition to show their commitment to the hygiene and anti-epidemic protocol. The HKQAA will conduct random visits for continued inspections.

Joanna Liang helms Marco Polo Changzhou

By TTG Asia

October 8, 2020

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Wharf Hotels welcomes Joanna Liang back, as she takes up the post of general manager of Marco Polo Changzhou in southern Jiangsu province.

Prior to her return, she held the position of general manager at Artisse Place Shenzhen Hotel Residence, where she led the hotel’s pre-opening team into its launch.

Liang’s 24-year track record began in hotel operations, with a focus on rooms. During her previous stint with Wharf Hotels, her roles included executive assistant manager of rooms at Niccolo Changsha, and director of rooms at Niccolo Chengdu.

New hotels: Pullman Resort Xishuangbanna, Batam Marriott Hotel Harbour Bay, and more

By TTG Asia

October 8, 2020

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Pullman Resort Xishuangbanna, China
Situated in the burgeoning tourism region of South Yunnan, the opening of Pullman Resort Xishuangbanna marks the 40^thPullman hotel within Greater China’s network. The property sits in the heart of Sunac Xishuangbanna Resort, an 880,000m² cultural and tourist destination in Southwest China. Pullman Resort Xishuangbanna offers 412 guestrooms and suites, a fitness centre, and an outdoor swimming pool with a children’s pool. F&B venues include a Chinese restaurant, an all day restaurant, a lobby lounge, and an Executive Lounge.

For corporate or social events, the hotel offers 1,400m² of meeting and banquet spaces, including a pillar-free 660m² grand ballroom equipped with large LED screens and six multifunctional conference rooms. An adjacent 1,500m² private Dream Lawn allows for al fresco dinners or open air cocktails as extensions of meetings and events.

Batam Marriott Hotel Harbour Bay, Indonesia
Marriott International has opened the Batam Marriott Hotel Harbour Bay on Batam island, the largest island in Indonesia’s Riau archipelago province. Located on the island’s waterfront hub of Harbour Bay, the five-star hotel offers 216 guestrooms and suites, appointed with work desks, 55-inch LED TVs, and high-speed internet. F&B options include an all-day restaurant, the hotel’s signature restaurant, a boutique deli, a lobby lounge, and a rooftop lifestyle lounge. A 24/7 fitness centre, an outdoor swimming pool and a kids’ pool, a pool bar, and a spa round up the leisure facilities. For meetings and events, there is a 1,300m² Marriott Grand Ballroom featuring a VVIP room and a Pre-Function Hall. Five multifunctional meeting rooms, ranging from 55 to 500m2, are ideal for hosting smaller events.

Park Inn by Radisson Putrajaya, Malaysia
Park Inn by Radisson, the upper-midscale brand from Radisson Hotel Group, has made its debut in Malaysia with the launch of a hotel in the heart of the country’s commercial and economic triangle. Park Inn by Radisson Putrajaya offers 220 guestrooms and suites, alongside 24-hour room service and an all-day restaurant. Other facilities include a 24-hour fitness centre, an outdoor swimming pool and children’s pool. Corporate guests can host events in seven function spaces, including the 176m², pillar-free Putrajaya Room which can accommodate up to 180 delegates. The other six rooms, which range from 28 to 49m², are ideal for board meetings, training sessions and seminars with up to 35 people.

Best Western Hotel Fino Shin-Yokohama, Japan
Best Western Hotels & Resorts has continued to expand its portfolio in Japan with the launch of Best Western Hotel Fino Shin-Yokohama in Yokohama, the vibrant seaport and Japan’s second largest city. Nestled in the centre of Yokohama, the newly-built midscale hotel offers 108 rooms, all equipped with sleep-inducing beds, bathrooms with power showers, working areas and complimentary Wi-Fi. Corporate travellers can take advantage of the 24-hour business centre with professional services such as printing and photocopying.

Japan to lift travel ban for 12 countries, including Singapore

By TTG Asia

October 8, 2020

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Japan is set to remove a ban on overseas travel to 12 countries and regions, including Singapore and China, from next month, according to a report by the Yomiuri newspaper.

Japan to allow travel to 12 countries from next month; Haneda International airport in Tokyo, Japan pictured

The others include Taiwan, Australia, New Zealand, South Korea, Vietnam and Malaysia, said the report.

The newspaper also stated that the Japanese government, which currently bans travel to 159 countries and regions, will recommend that travellers refrain from unnecessary and non-urgent visits to these 12 countries and regions.

Set your calendars for TTG’s 10.10 staycation deals!

By TTG Asia

October 8, 2020

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Are you ready for our inaugural Great Staycation sale on October 10, this Saturday, as part of this year’s eGSS (Great Singapore Sale)?

Our livestream will be hosted on GoSpree’s Facebook page from 21.00 to 22.00, as part of a three-hour-long segment. To be notified when the stream goes live, subscribe to our newsletter here.

Stream viewers will also have the opportunity to win a variety of prizes such as vouchers and staycation packages. No purchase necessary, but to be in the running, you will need to tune in!

Here’s a snapshot of the deals up for grabs:

1. InterContinental Singapore
Move from the confines of your bedroom and into the buzzing Bugis precinct with this deal. For S$280, the luxury hotel is offering vouchers worth S$400 (in S$100 denominations) for use on room bookings, or for celebrating a special occasion at Ash & Elm or raved about Chinese restaurant Man Fu Yuan.

2. Holiday Inn Express Singapore Clarke Quay
Does a tipple along the Singapore River tickle your fancy? For a very competitive price of S$135 for a night’s stay, this staycation package in Clarke Quay throws in complimentary breakfast for two, a late check-out until 14.00, and a S$20 return stay voucher.

3. Capri by Fraser Changi City
Another property that is available near the airport is this design-led business hotel, situated away from the madding crowd, which will help to evoke that feeling of being on holiday.

This deal costs S$445, and includes a 3D/2N stay in a Studio Superior inclusive of daily breakfast for two, late check-out till 15.00, and S$50 F&B dining credit.

4. Fairmont Singapore
Check out those glittering city lights from your perch, while leaning back into your plush bed at Fairmont Singapore. The property is offering a one-night staycation package for S$358.99, which includes S$120 nett worth of F&B vouchers to ensure you can have your luxurious cake and eat it too. Update: Fairmont Singapore has just shared that they will provide a limited time (24 hours) additional 10% discount off the package price starting from when the stream goes live.

5. Crowne Plaza Changi Airport
Unfortunately, one cannot fly anywhere, but staying at the airport can be a delightful option! This staycation deal will appeal to families with kids, where the latter can be entertained by the various activities at Jewel Changi Airport.

For S$228, parents will get a one-night stay in a Deluxe Room, daily breakfast for two adults and one child, and Canopy Park Tickets for two adults and one child which allows access to the Discovery Slides, Foggy Bowls, Petal Garden and Topiary Walk.

6. Holiday Inn Express Singapore Orchard Road
If you’re a shopaholic who prefers in-store browsing compared to online retail therapy, this deal could be right up your alley. Located in the heart of Orchard Road, you don’t have to head home after a long day of shopping as this 2D/1N stay costs just S$199. The hotel has also thrown in a pair of movie tickets, breakfast for two pax, and late checkout until 14.00.

7. One Farrer Hotel
For the ultimate escape from city life into a villa with three of your very best buds, keep your eyes peeled for this property’s deal. The most luxurious staycation deal on offer costs S$949 for a 2D/1N stay in an Orchid Villa, complete with private dining, and club lounge access for four.

8. Pan Pacific Serviced Suites Beach Road
Should preparing your own meals in a kitchen with your significant other be something you want to do while on staycation, consider this apartment package from our line-up. Note that a stay here would require two nights at the minimum, and will cost S$258 per night.

9. Pan Pacific Hotels Group
An established name in the Singapore hotel scene, three of the group’s properties – Pan Pacific Singapore, Parkroyal Collection Marina Bay, and Parkroyal Collection Pickering – are offering a one-night stay at S$208. The packages across all three hotels are the same, and PPHG has also sweetened the deal by giving guests a 15 per cent savings on F&B at hotel-operated outlets, as well as a 20 per cent savings on a la carte spa treatments at the spa (where applicable).

Hong Kong industry veteran Samuel Wong passes on

By Prudence Lui

October 8, 2020

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Samuel Wong, owner of Jetway Express, has passed away on October 1, 2020.

A respected figure in inbound travel, Wong started his travel career in 1966 and established his own travel agency in 1976.

Wong was passionate about the tourism business, and did his best for clients and business partners alike

Loved by his staff, most of Jetway Express employees have remained with the company for a long time. One key management staff, who has been with the company since the beginning, recalled: “Mr Wong loved horse-racing and working. He insisted on coming to the office 10 days before his passing. (The pandemic) is harsh for him and us, but his family and existing team members will carry on his business.”

The staff added: “He will be sadly missed. Our overseas partners mused that a tradeshow without Samuel’s presence is not a show.”

Andy So, area general manager of pentahotel Hong Kong, Kowloon, recalled meeting Wong for the first time 30 years ago, when he was a group coordinator for Hilton Hong Kong. “Samuel always fought for super-value deals for his clients but also treasured long-term business partnership. He was one of the most hard-working agency bosses I knew, because of his active participation in various tradeshows like ITB Berlin, where he would erect his own booth and chat with clients and friends every year,” said So.

Hong Kong Association of Travel Agents (HATA), vice-chairman, Richard Willis, said: “It’s sad and a loss to the industry. Samuel was an entrepreneur and actively set his feet on various local and international travel marts, events and fam tours organised by HATA, NTOs like Hong Kong Tourism Board and Macau Government Tourism Office.”

Wong is survived by wife, son, daughter and two grandchildren.

Singapore to resume “cruises to nowhere” from November

By TTG Asia

October 8, 2020

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Two cruise lines have received approval from authorities to resume sailings from Singapore starting November, under a pilot scheme which will be open only to Singapore residents.

Genting Cruise Lines’ (GCL) World Dream will restart cruises from November 6, while Royal Caribbean International’s (RCI) Quantum of the Seas will begin sailing in December, said the Singapore Tourism Board (STB) in a press release on Thursday (October 8).

Dream Cruises’ World Dream will be the first cruise ship to restart sailings from Singapore next month, under a pilot programme featuring enhanced safety protocols

The pilot cruises will be round-trips with no ports of call, sailing at a reduced capacity of up to 50 percent, and only open to Singapore residents.

Making her homeport debut from November 6, Dream Cruises’ World Dream cruise ship will offer a series of new two- and three-night Super Seacation experiences for Singapore residents during the school and year-end holidays.

Dream Cruises was the first cruise brand in the world to resume operations in the wake of the Covid-19 pandemic, with two key homeports in Asia, starting with the deployment in Taiwan in July, followed by Singapore this November.

Dream Cruises president Michael Goh said the inaugural homeport deployment of World Dream in Singapore “marks another important milestone in the recovery process post-Covid-19 for the local cruise tourism industry”.

He added: “We are delighted to be the first cruise ship to restart operations here in Singapore and to give a much needed boost to the local tourism industry. We are able to provide Singapore residents with more vacation options beyond land-based resorts and we hope to bring back the joy of cruising with safety being paramount.”

Ahead of the December 1 resumption of its sailings from Singapore, Royal Caribbean has opened bookings for three- and four-night Ocean Getaways onboard its Quantum of the Seas cruise ship.

Both cruise lines, which are homeported in Singapore, will implement enhanced safety protocols during the pilot cruises.

In line with the resumption of cruising, the STB is developing a mandatory CruiseSafe certification programme, which sets out stringent hygiene and safety measures throughout the passenger journey – from prior to boarding to after disembarkation. The certification programme is jointly developed by STB and DNV GL, a global classification body and recognised advisor in the maritime industry.

The government will monitor the outcomes of the pilot sailings carefully in the coming months before deciding on the next steps for cruises, said STB.

Prior to sailing, all cruise lines sailing out of Singapore must obtain the CruiseSafe certification, which requires independent assessment by a third-party certification firm.

GCL and RCI are in the process of attaining the certification. They were approved for the pilot as they have demonstrated the ability to put in place stringent protocols and precautionary measures as part of their CruiseSafe certification, according to a press release by STB.

The CruiseSafe standards include a mandatory Covid-19 test prior to boarding, strict and frequent cleaning and sanitisation protocols onboard, safe management measures aligned with prevailing national policy at the time of sailing, ensuring 100 per cent fresh air throughout the ship, reducing ship capacity to enable sufficient safe distancing, setting up onboard measures to discourage close contact and inter-mingling between groups; as well as emergency response plans for incidents relating to Covid-19.

Pilot cruises will have to comply with safe management measures, such as mask-wearing and 1m-safe distancing. To ensure compliance, regular inspections will be conducted on board during the pilots. Cruise lines that are found to be non-compliant will be subjected to penalties including fines, suspension of sailings and revocation of CruiseSafe certification.

The crew on pilot cruises are subjected to stringent measures beyond Singapore’s prevailing requirements for cross-border travel. For example, the crew who need to enter Singapore to serve on board the pilot cruises must first undergo 14 days of isolation in their home country and must test negative for Covid-19 before their departure to Singapore. They will be tested on arrival in Singapore, serve a 14-day Stay-Home Notice (SHN) in Singapore, and will undergo another test at the end of their SHN. Once sailings begin, all crew members will also be routinely tested.

Sunway splashes out US$60m on major facelift

By TTG Asia

October 8, 2020

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Sunway City Kuala Lumpur has earmarked US$60 million to transform its flagship property, Sunway Resort Hotel & Spa, in what will mark the resort’s most extensive initiative in its 24-year history.

The revamp is part of the group’s drive to establish Malaysia’s first fully integrated township as Asia’s leading integrated resort complex and a regional tourism hub.

Sunway City Kuala Lumpur plans US$60 million transformation of its flagship five-star hotel

Scheduled to reopen in phases from March 2021, Sunway Resort Hotel & Spa will feature 478 rooms, alongside a restaurant, six cascading waterfalls among two landscaped pools, and extensive family and health facilities.

Sunway Resort Hotel & Spa’s transformation takes its place alongside the family-focused Sunway Lagoon theme park which stretches over 35ha and six entertainment zones. For business visitors, the Sunway Pyramid Convention Centre features 7,157m² of hi-tech space, flexible configurations and capacity to host some 4,000 delegates theatre-style or 6,000 for a cocktail reception for corporate events.

With design led by Nelson Yong, principal of Sunway Design, Sunway Resort Hotel & Spa has rebuilt swathes of the resort and reimagined spaces. New family facilities, specialist suites, pool villas, technology with smartphone key entry and motion sensors, live online fitness coaching, chromotherapy showers and wellness lighting to assist sleeping which is powered by Sunway Medical Centre, are all integrated into the holistic experience.

As part of Sunway’s sustainability commitment, a vertical farm by FutureX will be a key source of ingredients for all restaurants, offering healthy and farm-fresh produce for guests. The FutureX Farm, led by Sunway Innovation Labs, is an urban farm located in the heart of Sunway City Kuala Lumpur where farming professionals, tech companies, researchers and young talent create solutions focused on food and agritech.

In minimising the hotel’s carbon footprint, a host of environmental measures will be introduced. Contactless check-in/out and digital hotel directories will eliminate the need for paper, while energy-saving air-conditioning systems and smart curtains will help to regulate room temperatures. Solar panels, motion-sensor LED lighting and advanced water technologies will further enhance efficiency. Plastic laundry bags have been abolished.

WTTC pushes plans for tourism reboot at historic G20 meet

STB, DBS tie up to spur tourism demand, digitalise local businesses

HTKB seeks to paint Hong Kong as safe destination with new hygiene protocols

Joanna Liang helms Marco Polo Changzhou

New hotels: Pullman Resort Xishuangbanna, Batam Marriott Hotel Harbour Bay, and more

Japan to lift travel ban for 12 countries, including Singapore

Set your calendars for TTG’s 10.10 staycation deals!

Hong Kong industry veteran Samuel Wong passes on

Singapore to resume “cruises to nowhere” from November

Sunway splashes out US$60m on major facelift

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