TTG Asia
Asia/Singapore Tuesday, 7th April 2026
Page 561

Thai hospitality industry players split on new tourism fee

0

The Thai government’s decision to charge international travellers an entry fee of up to 300 baht (US$9) from this June has attracted mixed views from the country’s travel and tourism players.

Dan Fraser, founder of destination management and tour company, Smiling Albino, believes the fee is justifiable.

The new entry fee could help boost tourism earnings for the country; Bangkok pictured

“It is reasonable to have a tax on inbound arrivals, many countries do it, and it is almost always built into the cost of an airline ticket or similar. I think if we look into the data, we’ll see that studies probably review it has almost zero net effect on tourism members. Much like the cost of expressways, people need to get places, and the cost probably doesn’t deter participation,” he told TTG Asia.

Fraser added that the entry fee is a way for Thailand to boost tourism revenue after years of pandemic struggles.

He said: “Introducing fees like this is a reasonable way to bring in some additional revenue on a per-user basis rather than an additional tax on the population.

“Short-term or long-term, it will have zero effect on people’s decisions to travel to Thailand, and very quickly, people will forget that there is even a fee, as it is not visible.”

On the other hand, Hat Yai Songkhla Hotels Association’s president Sitthiphong Sitthiphatprapha had stated in the Bangkok Post that the entry fee could impede tourists, especially those from Malaysia.

“A family of four would have to pay 600 baht to enter by land, which would result in a longer decision-making period for travelling families. Although an exemption has been made for those holding border passes, 80 per cent of arrivals over the border are using their passports,” he said.

Reserving his judgment for now, Dieter Ruckenbauer, general manager, Le Méridien Bangkok, wants clarity on how the collected fees will be spent.

“If the funds are used to enhance the tourism industry, such as the development of local attractions, investment in tourist services, and business support, then it could be a good idea. But we need to wait for the government to reveal its budget and spending information to the public before we can make a judgment,” Ruckenbauer stated.

Dirk De Cuyper, CEO of S Hotels & Resorts, suggested identifying this tourism fee as a green tax or development tax to reverse the negative narrative.

“Using taxes to enhance sustainability is something we should all get behind and get used to. However, there should be a transparent approach which shows how these funds will support the development of tourist destinations and encourage a shift towards longer-staying, higher-spending guests,” he added.

In earlier news reports, Phiphat Ratchakitprakarn, minister for tourism and sport, justified the charge, saying that the fees would be used to support the care of tourists while in the country. The government expects to collect up to US$115 million this year from the tourism fee.

The minister cited reports of the two-year period between 2017 and 2019, when tourists’ use of public hospitals cost the country 300 to 400 million baht.

The process of collection worries a Bangkok-based industry veteran, who leads one of the region’s top DMCs. “I don’t see how it can be levied practically. The only way for it to be collected efficiently is for it to be done by the airlines. But, as the government has said they won’t charge Thais and residents with work permits when they fly into the country, it isn’t reasonable to expect carriers to carry out this level of bureaucracy,” he commented.

AirAsia, Plusgrade to offer upgrade choices for travellers

0

Arival | Activate conference to be held in Bangkok in June

0

The Arival | Activate conference will take place from June 12 to 14 at the Bangkok Marriott Marquis Queen’s Park in Thailand this year.

The event will bring together leaders from the experiences industry – tours, activities and attractions – to delve into the major trends shaping travel’s third-largest and fastest-growing sector.

The Arival | Activate conference will take place in Bangkok from June 12 to 14

It aims to help experience creators and sellers re-activate their businesses after the pandemic, and will highlight shifts in consumer behaviour that are shaping travel experiences across Asia-Pacific and Oceania in 2023 and beyond.

“Experiences are now a primary driver of travel, with three in five Gen-Z and millennial travellers prioritising experiences over things,” said Douglas Quinby, co-founder and CEO of Arival. “But traveller expectations and behaviour have changed dramatically as the Asia and Oceania regions have emerged from the pandemic.

“The Arival | Activate Bangkok conference will deliver the insights, tools and connections that tour, activity and attraction businesses need to gain a competitive edge in this dynamic new landscape.”

The conference – which has secured Klook, Viator, Go City, TUI Musement, BeMyGuest and Headout as partners – will feature an impressive speaker roster spanning many of the experience sector’s most well-known brands.

More than 500 attendees from across the tours, activities, attractions and experiences sectors are expected to attend.

Quinby noted that travellers are “prioritising memorable activities that connect them with local cultures, history and people” post-lockdown.

“They are prepared to pay more for meaningful experiences, and areas such as outdoor pursuits, sightseeing and small group or private tours have grown significantly in popularity since the pandemic. This puts the experiences sector in the limelight, creating a golden opportunity for companies that can give their customers what they want.”

Delegates can expect to gain an in-depth understanding of the entire online ecosystem, alongside the most pertinent trends that are shaping travel in the Asia-Pacific region. Topics will include tapping into revenue opportunities from pent-up travel demand, how new technologies can help enable growth, and how food tourism continues to gain traction in the dynamic new experience-focused travel industry.

Princess Cruises sails to Japan for 2024 season

0

For Princess Cruises 2024’s season, Royal Princess will mark the first Royal-Class ship to sail in Japan, with a series of cruises on offer as well as four breath-taking summer festivals to experience.

Royal Princess will sail a new Japan and North Pacific Crossing, calling to the northern Tohoku and Hokkaido regions during the cherry blossom season with the option to combine with the cruise line’s popular Voyage of the Glaciers cruise to witness the glaciers of Alaska. Guests can opt to disembark in Anchorage (Whittier) for a 15-day voyage or continue to Vancouver for a 22-day cruise. The cruise departs Tokyo (Yokohama) on April 27, 2024.

Diamond Princess will offer four 10-day Spring Flowers voyages for guests to experience various festivals

Diamond Princess returns to Japan for a March through August 2024 season, sailing roundtrip from Tokyo (Yokohama), calling to 35 destinations in three countries on 31 itineraries and 36 departures, ranging from seven to 23 days.

Diamond Princess will offer a series of four 10-day Spring Flowers voyages, calling at all four of Japan’s main islands to experience various festivals with late-night stays in each port, such as the Kumano Fireworks Festival (August 17), a display of over 10,000 fireworks visible from the decks of the ship.

Additionally, Diamond Princess will sail on nine-day Southern Islands voyages that call to two Okinawan ports and two Taiwan ports; nine-day and 10-day Sea of Japan voyages that will feature ports along the historic Kitamaebune trading route; 10-day Hokkaido voyages that will visit Otaru (for Sapporo), Hakodate and Kushiro; and the 10-day Japan Explorer voyages that will call on destinations like Shimizu (for Mt Fuji), Osaka or Kobe (for Kyoto), Hiroshima, and more.

For more information, visit Princess Cruises.

Centara Ubon welcomes guests with exclusive introductory rates

0

To celebrate the opening of Centara Ubon, the 160-key hotel is offering nightly rates from only 2,555 baht (US$72).

Guests will also enjoy complimentary hotel credit of 555 baht per day, early check-in and late check-out, complimentary minibar and more.

Centara Ubon celebrates its opening with exclusive room rates

Located in Ubon Ratchathani in Thailand, the hotel features an all-day dining restaurant, outdoor swimming pool and pool bar, fitness centre, and event spaces.

Nearby are food and shopping experiences at the adjacent Central Ubon shopping centre.

This offer runs from now to June 30 for stays from March 10 to June 30.

For more information, visit Centara Ubon.

Tourism Tasmania names new CEO

0

Sarah Clark has been appointed the role of chief executive officer of Tourism Tasmania.

Clark has served on Tourism Tasmania’s board since September 2021 and brings significant skills and global experience to the role, having been a leader in the tourism industry specialising in travel and marketing across multiple continents.

Before joining Tourism Tasmania, she was managing director ANZ at Intrepid Travel.

Tourism Western Australia ignites travel dreams in Hong Kong

0

Tourism Western Australia (WA) is stepping up destination marketing in Hong Kong, with the launch of Walking On A Dream brand campaign last week to bring attention to four key destinations, namely the Kimberley, the Margaret River Region, Ningaloo Reef and Perth.

The launch event brought 19 Hong Kong travel agents together for an afternoon of artistic rug tufting.

Tourism Western Australia has launched the Walking On A Dream brand campaign in Hong Kong

Tourism WA marketing representative, Vivian Chow, said Hong Kong agent partners can also look forward to a seven-day trade fam trip in mid-March 2023 to rediscover Perth, Mandurah, the Swan Valley and Australia’s Coral Coast. Supported by with Cathay Pacific, the trip will be for a select group of five to six top players.

She added that trade engagement in Hong Kong has persisted through the Aussie Specialist agent-only training programme as well as partnerships with key airline partners Cathay Pacific and Singapore Airlines, and consortium agents.

A partnership with Singapore Airlines, for instance, has birthed a collaboration with new outbound travel specialist, Ulu Travel, and Hong Kong Canto-pop musician Serrini Leung. The Serrini’s Digital Broadcast from February 27 to March 7 is used to upsell the Follow Serrini’s Footprint Western Australia package for FITs.

Chow told TTG Asia that the Hong Kong travel market has rebounded “rather quickly in the last few months since borders reopened”.

Shorthaul trips have done especially well for a start, and Chow expects Hong Kong leisure travellers – especially the DINK, family and FIT segments – will turn to longhual vacations come 2H2023, after their immediate “travel revenge” has been served.

Hong Kong remains an important market source for Tourism WA. It was WA’s seventh largest market for visitor spend in 2019, with 32,000 travellers from Hong Kong spending A$92 million (US$61.9 million) in the state pre-pandemic.

For now, success in rebuilding the Hong Kong market hinges on airlift recovery. Cathay Pacific is the only airline flying direct to Perth, with a thrice weekly service. Singapore Airlines flies to Perth via Singapore.

Chow said Tourism WA’s aviation team is working closely with both airlines to build strong access to Perth by leveraging the Aviation Recovery Fund, which provides “major incentives” to increase flight frequency and support marketing tacticals.

Sri Lanka to revamp tourism tagline

0

Sri Lanka intends to abandon its tourism tagline So Sri Lanka, as it calls for fresh proposals to market the country on the global stage.

The state-owned Sri Lanka Tourism Promotion Bureau (SLTPB) has called for tenders to appoint a creative agency to develop strategies and creatives for a new global tourism promotion and marketing campaign.

Sri Lanka looks to revamp its tagline to showcase its diverse offerings such as nature, culture and adventure; Sigiriya in Sri Lanka pictured

According to the terms of the tender, the creative agency is not required to retain the current tagline in the proposed campaign.

SLTPB chairman Chalaka Gajabahu said that the effectiveness of the So Sri Lanka brand is rather unclear, as the country lacked an integrated communication campaign during the past decade to build the brand focus.

The So Sri Lanka tagline was launched in 2018 but was not backed by any proper promotion.

However, industry players said it was more important to get a global promotion campaign off the ground quickly.

“It’s not about changing or keeping the tagline. What is more important and a priority is to get the promotion campaign started quickly as this has not happened (for nearly a decade),” noted Hiran Cooray, chairman of Jetwing Symphony Hotels and past chairman of the Hotels Association of Sri Lanka.

With many hurdles to overcome, such as the negative repercussions of the 2019 Easter Sunday terrorist attack, airport closure during the pandemic, and protests in 2022 over the country’s economic crisis, the industry needs a proper campaign to raise the positive profile of the country among tourists.

Until 2000, Sri Lanka’s brand focus was on its sun, sea and sand but this has gradually extended to other offerings such as nature, culture and adventure.

The tagline has undergone a few changes: from A land like no other to Sri Lanka – Wonder of Asia in 2012. This was followed by So Sri Lanka in 2018, which focused on Sri Lanka’s diverse product range.

Under the proposed campaign, Sri Lanka would promote the destination in nine key market – the UK, Germany, France, India, China, Australia, Russia, the Middle East and Scandinavia, said Gajabahu during a media conference.

The industry is also relaunching its annual tourism trade fair, not held for a couple of years owing to the pandemic and the economic crisis. Set for May in Colombo, the event expects to see the participation of some global tour operators.

State-owned Sri Lanka Convention Bureau will also host its inaugural MICE – EXPO 2023 trade show in Colombo from March 13-15, 2023.

Impact of the Ukraine war on travel: ForwardKeys

0

One year on from Russia’s invasion of Ukraine, ForwardKeys has analysed the impact of the war on travel which revealed a number of trends.

Sanctions and the ban on direct flights between Russia and most of the EU has dramatically reduced Russia’s air connectivity with the rest of the world. However, the Middle East and Turkey, which have not banned flights to and from Russia, have benefitted from a rise in air traffic to them and through them.

Thailand attracted affluent Russians most; Phang Nga Bay in Thailand pictured

In the year following the war, seat capacity between Russia and the Middle East was 27% greater than it was in the equivalent period before the pandemic and Turkey 26%. By comparison, it was 99% less to the EU and the UK, 92% less to North America, 87% less to Asia-Pacific, 76% less to Africa and the rest of the Americas, and 20% less to the rest of Europe.

During the first 10 months of the war, wealthy Russians returned to international travel while ordinary Russians stayed at home. From the start of the war on February 24, 2022 until the end of December 2022, premium class tickets for Russian outbound travel increased by 10% on pre-pandemic levels. By comparison, economy class travel was down by 70%.

However, from the start of 2023, the situation has changed, with international travel collapsing in the first quarter of the year. As of February 15, premium class flight bookings for 1Q2023 are currently 26% behind 2019 levels and economy 66% behind.

The destination attracting affluent Russians most was Thailand, to where premium class travel was up by 81% on 2019. It was followed by the UAE, up 108%, Turkey, up 41%, the Maldives, up 137% and Egypt, up 181%.

The most popular route for Russians during the past year has been to and from Antalya, the Turkish Riviera resort. Flights there from Moscow’s three major airports, Vnukovo, Domodedovo and Sheremetyevo, were up by 144%, 77% and 74% respectively, compared to pre-pandemic levels. The next busiest route was between Istanbul and Moscow Sheremetyevo, up 73%, and Vnukovo, down 14%. The sixth busiest route was between St Petersburg and Antalya, up 49%. It was followed by Yerevan-Moscow Sheremetyevo, down 47%, Dubai-Moscow Sheremetyevo, up 228%, Tashkent-Moscow Domodedovo, up 84%, and Antalya-Ekaterinburg, down 31%.

One further notable impact of the war in Ukraine, and the closure of Russian air space to many airlines, has been the increase in costs and flight times between Europe and Asia Pacific. Those costs have been passed on in the form of higher air fares, which have also been influenced by the late reopening of Asian destinations.

Premium class tickets for Russian outbound travel increased by 10% on pre-pandemic levels

In the year following the start of the war, average air fares between Europe and Asia-Pacific were 20% higher than before the pandemic in 2019 and 53% higher than last year. On flight times, 37% of air traffic between the two continents now takes more than eight hours, up from 23% before the invasion. Routes that have been worst affected include those between Japan and South Korea in Asia-Pacific and France, Germany, Scandinavia and the UK in Europe.

Olivier Ponti, vice president insights, ForwardKeys, said: “The greatest impact on air travel to and from Russia since the invasion of Ukraine last February has been war-related sanctions, which have particularly benefitted Turkey and the Middle East, as they have maintained direct flights to and from Russia.

“We expect Chinese airlines will be another winner as they are still flying through Russian air space; and that gives them a competitive advantage in flight times and fuel costs on routes between Europe and Asia-Pacific. However, the most eye-opening feature is the premium class boom, which appears to illustrate a division in Russian society between the rich, who holidayed in style, while the less affluent stayed at home.”

Nok Air commences flights to Hyderabad

0

Thailand’s budget airline, Nok Air, has started operations from Bangkok to Hyderabad.

Nok Air will operate three weekly non-stop flights from its hub Don Mueang International Airport (DMK) in Bangkok to Hyderabad for the winter season, and increase frequency to four weekly non-stop flights during summer.

Nok Air has started operations from Bangkok to Hyderabad

The new route through Bangkok will provide connection to over 20 locations in Thailand, including Phuket, Chiang Mai, and Chiang Rai, as well as with international locations like Ho Chi Minh City (Vietnam) and Yangon (Myanmar).