TTG Asia
Asia/Singapore Saturday, 25th April 2026
Page 1984

Swiss specialist programme for consultants coming to the Philippines, Vietnam

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THE Certified Switzerland Specialist programme for travel consultants was launched recently in the Philippines as one of the stepped-up measures to bring more tourists from the nascent source market.

The programme is an online course for travel consultants to become “our ambassadors” in the Philippines, said Ivan Breiter, Switzerland Tourism’s director for South-east Asia. Completing the course gives consultants the edge by offering them a certified specialist logo for display on any of their collaterals.

Vietnam and the Philippines will be the latest South-east Asian nations being offered the programme with the course already being offered in Singapore, Malaysia, Thailand and Indonesia.

Breiter noted that since Switzerland Tourism started promoting in the Philippines a year ago, the number of overnight stays has grown 24.3 per cent to 30,000. He expects a yearly growth rate of 15 per cent from the Philippines until 2018 to 45,000 room nights.

Switzerland Tourism also have plans to place a dedicated person in the Switzerland Embassy in Manila take care of tourism promotions in the Philippines by 2017.

Robot translators to bridge Japan’s language gap with tourists

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robot-translators-to-bridge-japans-language-gap-with-touristsDotonbori, one of the main tourist destinations in Osaka, Japan. Credit: 123rf

KINKI Nippon Tourist has teamed up with leading Japanese technology firm FueTrek to develop voice recognition technology, designed to aid Japan’s tourism industry.

Together, the companies are planning to launch a new service in early 2016 that will provide small robots capable of acting as translators, as well as tablet computers and wearable devices that will be able to translate speech in a number of languages.

They are aiming to market the service to small businesses such as hotels, restaurants and attractions that are increasingly coming into contact with customers from around the world.

Many companies in Japan’s travel sector admit they are struggling to find sufficient staff with the right language skills to communicate with the booming number of inbound tourists.

“We do not get too many foreign tourists and I wonder if that might be because our website is in Japanese and they are put off by the idea that we do not speak English,” said Shinobu Shimabukuro, spokesperson at the Aqua Blue Spa in Okinawa.

“There is a free service in Okinawa where we can phone an interpreter to help us communicate with guests, but that is not very convenient,” she said.

However, not everyone is convinced that the new service will be an asset.

“We are always up for new ideas to help people get the most out of this wonderful country and culture, but I am not sure a little robot and tablet will do it,” said James Mundy, PR manager at Inside Japan Tours.

“I think Japanese people will still appreciate a foreigner making the effort to actually speak their language with the use of a phrasebook,” he added. “The effort goes a long way and makes for more meaningful interactions with the people of Japan.”

MICE sector for South Korea rebounds following Mers scare

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mice-sector-for-south-korea-rebounds-following-mers-scareSeoul, South Korea. Credit: 123rf

MICE buyers are registering strong interest and confidence in South Korea again, following the mid-year Mers scare which sent business events plunging south.

While Blazey Nocon, MICE operations supervisor of Travel Experts in Manila, had faced cancellations to Seoul during the MERS period in June and July, he told TTG Asia e-Daily that it is now “a thing of the past”.

Nocon remarked: “We are even seeing an increase in requests compared to last year because our clients enjoy the weather and food in South Korea, and prices are also cheaper compared to Japan.”

Nocon said his company has a confirmed incentive group of approximately 90 pax bound for Seoul in February 2016, and is presently pending confirmation from another corporate group.

Li Haijiao, account manager of Comfort MICE Service in Beijing, who has three incentive groups visiting Seoul and Jeju this month, said clients are no longer concerned about South Korea’s Mers situation.

“The Chinese are still very interested in South Korea because it is considered a fashionable destination, and they are drawn by the Korean dramas. There is a star quality associated with the destination,” Li added.

Thai corporate interest is also returning, noted Choochai Chinanurakchart, operations manager of Bangkok-based Meetings & Convention Planner. Choochai is now planning for a 150-pax meeting and incentive group to Seoul.

“Despite the Mers scare, South Korea has bounced back as a hot destination for meetings because it has a rich culture, plus good and convenient meeting faciltiies,” he said.

Maureen O’Crowley, executive director, MICE Division with Seoul Tourism Organisation (STO), has also confirmed that business has “resumed as per usual”, with October showing itself to be a “very strong month”.

She added: “Mers was a short-lived situation and we were able to ride out the storm and we did quite well.”

To truly recapture business, STO rolled out at the start of September a series of perks for business event groups that confirmed their travels to Seoul by September 30.

Two programmes were available, one banking on Seoul’s major autumn festivals and the other offering a 10,000 won (US$8.40) food credit per delegate, a city tour of Seoul on coach, and up to three million won in credit towards a Seoul-based performance for events taking place by June 2016.

Read more reports from the ground in our IT&CMA and CTW Asia-Pacific 2015 Show Dailies.

Additional reporting by Michael Mackey

Singapore’s Merlion statues undergoing restoration works

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singapores-merlion-statues-undergoing-restoration-worksCredit: Singapore Tourism Board

THE twin Merlion statues at Singapore’s Merlion Park will be taking turns to shy away from tourists as they go through restoration works over the next two months, said the Singapore Tourism Board in a release.

Works will be carried out on the iconic landmarks in order to restore the water features of both statues.

The smaller Merlion Cub will be hoarded up for works from October 8 to November 17, while the bigger Merlion will be hoarded up for works from November 3 to 26.

Photography of the statues will not be possible during the renovation periods.

Uniglobal Holidays director convicted for continuing business without license

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YAM Tee Kuang, director of Uniglobal Holidays, has been convicted for carrying on the business of a travel manager without a valid licence, the Singapore Tourism Board (STB) announced in a statement.

He had pleaded guilty and was convicted yesterday of 13 charges under the Travel Agents Act and Regulations and was fined a total of S$19,500 (US$13,670).

Yam’s license had expired on December 31, 2013 and was not able to renew it as he could not meet the financial criteria for licence renewal under the aforementioned legislation.

Despite lacking a license, Yam was found to have carried on the business of a travel manager via Uniglobal Holidays from January 1, 2014 to April 14, 2014.

Investigations also revealed that Uniglobal Holidays had failed to deliver about S$140,000 worth of travel products paid for by Russia-based tourists.

Under the Travel Agents Act and Regulations, any person found guilty of carrying on the business of a travel manager without a valid licence faces a maximum fine of S$10,000 and/or imprisonment up to two years.

Alila offers new eco-friendly resort in Bali

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alila-offers-new-eco-friendly-resort-in-baliCredit: Alila Hotels and Resorts

ALILA Hotels and Resorts has opened the Alila Seminyak, the chain’s fifth property in Bali.

It is situated on Bali’s South-west coast, near nightspots such as Ku De Ta, La Lucciola and Potato Head, and comprises 240 contemporary-styled rooms, suites and a penthouse.

The resort is also the first in Indonesia to surpass the rigorous EarthCheck Standards, achieving a 44-point best practice score against the industry norm of five points, it said in a statement.

The resort focuses on using eco-friendly energy solutions such as utilising local and recyclable building materials, operating completely paperless and using their own bottled water. Additionally, low-energy light fixtures, rainwater harvesting, environmental and building management systems have also been implemented.

To celebrate the launch, the resort is offering guests a free night’s stay for every two nights booked, as well as a gift from the resort. Room rates start from US$265 per night.

Best Western unveils major rebranding efforts, new boutique brand

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best-western-unveils-major-rebranding-efforts-new-boutique-brand
Credit: Best Western International

BEST Western International has today unveiled plans to introduce a new company name, abbreviation, logos, as well as a new boutique brand in its bid to signify its evolution over the past 69 years.

The company will be renamed Best Western Hotels & Resorts and will use a new logo to identify the master company for its seven distinct brands: Best Western, Best Western Plus, Best Western Plus Executive Residency, Best Western Premier, Vīb, BW Premier Collection and GLō.

GLō is the latest addition to the Best Western family, a broad-midscale new construction brand that offers a hip, boutique-style experience for savvy travellers.

The new logos for Best Western, Best Western Plus and Best Western Premier will enable guests to easily distinguish between the different brands. In addition, the rebranding focuses on the brand’s initials – BW – in the new logo, which will be used across all communication channels.

“All of our properties worldwide will be coordinating signage and logo implementation, with a critical mass being completed for the launch of our advertising campaign in early summer 2016,” said Ron Pohl, senior vice president of brand management for Best Western.

Adoption of the brand’s new logo and service promise are expected to be official in mid-November upon approval by Best Western hotel owners in North America, according to a statement.

Wanda International Resort Complex opens in Yunnan’s Xishuangbanna

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wanda-international-resort-complex-opens-in-yunnans-xishuangbanna
Credit: Wanda Hotels & Resorts

WANDA Hotels & Resorts has recently unveiled its Wanda International Resort Complex in Xishuangbanna, consisting of three hospitality operators – Wanda Vista, DoubleTree by Hilton and Holiday Inn.

Located in the north-west corner of Jinghong city in the Dai autonomous prefecture, the resort covers 5.3km2 and is a 15-minute drive from Gasa International Airport.

The resort complex includes a theme park, a rainforest recreation and adventure park, a commercial centre, the Dai Show Theatre, a hospital and a new resort village.

Taking up an estimated 29ha in the east wing of the complex, the three luxury resort hotels comprise the five-star Wanda Vista Resort Xishuangbanna, the five-star DoubleTree Resort by Hilton Hotel Xishuangbanna, and the four-star Holiday Inn Resort Xishuangbanna.

The 151-key Wanda Vista Resort Xishuangbanna comprising villas, suites and detached private villas is the 11th property the resort launched under the Wanda Vista brand. Each room is at least 137m2 and comes with a private pool, tropical garden and open terrace.

Recreational facilities include a 40m by 8m outdoor swimming pool, a children’s playground, a fully-equipped gym, the luxury Shui Spa and a Buddhist pagoda.

The hotel has three restaurants, the Mekong specialty restaurant, which offers Thai cuisine; Zhen Chinese Restaurant, serving Cantonese and Yunnan specialties; and Café Vista, which offers all-day dining with an a-la-carte menu and international buffet.

A 4,000m2 conference centre equipped with the latest AV and lighting facilities is also available for event needs.

The 412-room DoubleTree Resort is the Hilton group’s first hotel to open in Yunnan. Each room includes a private balcony.

The hotel has three restaurants including Joy, which offers all-day dining, and Tailwind, which serves Cantonese and local Dai cuisine. Other amenities include a lobby lounge, a bar, a 660m2 grand ballroom, fully-equipped gym, a hair and beauty salon, outdoor swimming pool and children’s pool.

The Holiday Inn Resort Xishuangbanna consists of 415 guest rooms and suites which are furnished with local Dai handicrafts.

Food options include the Ji and Xiang Chinese restaurants while facilities at the resort include a lobby lounge, T-shaped outdoor pool, a gallery hall, a fitness centre and a 2,300m2 conference area.

Safehotels branches out to raise venue security in Asia

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SAFEHOTELS Alliance, which had created the Global Hotel Security Standard, will establish local representation partners in China, India and throughout South-east Asia by 2016.

Its only presence in Asia today is in Thailand, represented by Bert Van Walbeek, vice president business development Asia Pacific.

The local partners will measure the security features of hotels and conference venues, such as locking systems to availability of first aid equipment, and issue a certification that remains valid for a year.

The alliance has certified 200 hotels so far, with most of them being in Europe, Africa and the Middle East.

CEO Hans Kanold explained the company’s expansion into Asia is driven by demand from travel managers and hotels that insist on having a global standard in security.

He explained: “One of the weaknesses is that hotels may comply to local standards but there is no one enforcing it. Hotels may also be weak in training and general safety awareness among staff. Hardware maintenance may also be lacking.”

The Global Hotel Security Standard is recognised by ICCA and Kanold is working on getting it recognised on the buyer side, such as travel managers, tour operators and travel agents.

Geoffrey Fordham, senior vice president, engineering, Safety & Security, Onyx Hospitality Group, believed that a global certification can “give confidence in our own internal systems”.

Fordham added: “We also get very detailed requests for proposals on safety and security to the extent that we have to name the person responsible for (those aspects).”

Underscoring the importance of safety, Geetha Arekal, Asia Pacific travel lead at Unilever Industries, said: “In our RFP we want to know how a hotel measures safety and does it match with our requirements. One bad feedback will wipe a hotel from our RFP.”

Read more reports from the ground in our IT&CMA and CTW Asia-Pacific 2015 Show Dailies.

Russian outbound to Asia holds despite rouble’s tumble

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DESPITE the dramatic plunge of the Russian rouble in recent months, business travellers from the world’s largest nation are still travelling to Asia due to its affordability, according to Russian buyers interviewed at IT&CMA this year.

Svetlana Lysenkova, director of Moscow-based Beneluxclub, told TTG Asia e-Daily that outbound corporate travel bookings this year had climbed 10 to 20 per cent against last year.

Lysenkova said: “It is just so much cheaper to host events and incentives in Asian countries like Thailand, the Philippines and Vietnam compared to Europe.

“The value of the rouble did drop but companies are still travelling, and all the more now do they need to find destinations that are cheap and Asia is a good option.”

Although the weak rouble meant pricier airfares for overseas flights, Lysenkova said that had little impact on clients’ overall expenditure, as the low costs of hotels and activities in Asia were helping to keep budget within control.

Outbound corporate travel bookings have also escaped unscathed from the rouble’s tumble for Korotkikh Oxana, deputy director of Altair Travel in Moscow.

“It is a lot more expensive to hold events in Europe so clients will always opt for Asia,” Oxana said, adding that Bangkok is her top-selling destination.

“There are very good hotels and meeting facilities in Bangkok and they are very affordable. There are also good leisure activities to go along with corporate events,” she added.

Explaining the Russian market’s enduring love for Asia, Andrey Sliozberg, director of Actis Group in St Petersburg, said: “Russians are big on exotic and cultural destinations, and Asia provides that.”

He remarked that Chiang Mai, Phuket and Koh Samui are some of their favourites.

While his clients remain keen on Asia, Sliozberg admitted that a weakened buying power meant that Russian companies will have to work with tighter budgets. As a result, he has to negotiate with suppliers for competitive deals.

“It is also possible to provide four-star hotels instead of five-star ones should the clients have a limited budget, and we can always eliminate some of the extra activities to bring down costs,” he said, stressing that the rouble fall is not a big problem and Russian companies are not quitting their trips.

Despite the buyers’ positive sentiments, Thai sellers at the tradeshow said business from Russia had been severely dented as a result of weaker buying power.

Thidarat Prapasrang, assistant director of sales with Outrigger Laguna Phuket Beach Resort, said the Russian market had declined by at least 30 per cent this year, compared to 2014.

“It has affected our resort very much because Russia is our top source market and groups often stay up to three weeks,” Thidarat said.

To encourage the Russians to keep coming, Thidarat said the resort is now developing exclusive room promotions just for the market.

Phuket Panwa Beachfront Resort’s senior sales manager for MICE, Chaiyapat Intanin, has also seen plunging traffic from Russia. Hence, as of this year, the resort has removed restrictive conditions around corporate bookings, such as minimum-night stays and compulsory gala dinners.

Chaiyapat added: “We want to be as attractive as possible to get the Russians to come back to the resort.”

Read more reports from the ground in our IT&CMA and CTW Asia-Pacific 2015 Show Dailies.