TTG Asia
Asia/Singapore Saturday, 27th December 2025
Page 1875

Indonesia’s tourism industry resilient after Jakarta attacks

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THE series of bomb and small arms attacks in Jakarta’s central business district yesterday, including the bombing of a Starbucks café and a police post, has had “no impact” on the nation’s tourism industry, said Minister of Tourism Arief Yahya.

“Everything is back to normal. We have checked and there is no report of cancellations from airlines, hotels and travel companies in Jakarta,” he said.

“Our Crisis Centre had checked with all 14 hotels along Jalan Thamrin-Sudirman. As of 22.00 last night, there was no early check-out reported and all are confident that the situation is back to normal.”

Herry Lukman, member on the board of directors of Sari Pan Pacific Hotel Jakarta, the hotel closest to the incident, confirmed this. “We have received no complaints from guests, no one checked out earlier, let alone an exodus,” he said.

Endah Faeni, owner of Mitradaya Adipratama PCO, who was handling a business meeting at Sari Pan Pacific Hotel Jakarta yesterday, said: “The company had been meeting there since Monday. All 30 participants were evacuated when the attack took place, but the meeting resumed after it was declared safe. Today, they are continuing according to schedule.”

As well, Krishnadi, Indonesia Hotel & Restaurant Association (IHRA) Jakarta Chapter chairman, told TTG Asia e-daily that as of press time, he has not received any cancellation reports from members.

He also added that there were no cancellations for meetings, which is a significant market for hotels in Jakarta, especially for those located along the main business district of Jalan Thamrin-Sudirman.

However, he noted that cafes and restaurants along these streets, where businessmen usually hold business lunches, were quiet.

Vivi Herlambang, corporate director, sales, marketing and business development at Sahid International Hotel, said while meetings continued at Grand Sahid Jaya today, there were a couple of cancellations from the hotel’s Japanese clients.

Meanwhile, Artotel Jakarta reported that a few of its hotel guests have requested to check out earlier.

Sabre completes Trust Group acquisition

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SABRE has completed its acquisition of global central reservation, revenue management and hotel marketing provider Trust Group including Trust International, InnLink and Nexus.

The successful transaction sees the expansion of Sabre Hospitality Solutions’ portfolio of hotels by more than 30 per cent to approximately 32,000 worldwide.

“The success of Sabre and Trust is based on our ability to deliver mission-critical technology solutions to help our customers achieve their revenue, operational and guest experience goals,” said Tom Klein, president and CEO, Sabre.

“Together, we will help transform the hospitality industry through a combined SaaS platform offering the scale, depth and breadth that hoteliers of all sizes need for the future.”

Trust Group is known for serving independent and small- to mid-sized chain hotels and has a strong presence in Europe, Africa and Asia-Pacific.

Accor to take over Carlson Rezidor property

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CARLSON Rezidor Hotel Group will no longer be operating the Radisson Blu Plaza Resort Phuket Panwa Beach from April 1 as AccorHotels takes over management of the property set to be rebranded as Pullman Phuket Panwa Beach Resort.

The resort is located on a beachfront at Makham Bay, and offers 211 rooms and villas, with facilities including four F&B establishment, two swimming pools, a spa, fitness centre and seven function rooms.

Other Pullman branded properties in Thailand include the Pullman Phuket Arcadia Naithon Beach and Pullman Khao Lak Katiliya Resort & Villas.

Carlson Rezidor continues to operate four other hotels in Thailand, namely Radisson Blu Plaza Bangkok, Radisson Suites Bangkok Sukhumvit, Park Plaza Sukhumvit Bangkok and Park Plaza Soi 18.

Kedah state launches year-long 2016 campaign

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Famous suspension bridge on Langkawi Island

MALAYSIA’s Kedah state government hopes to increase domestic and international footfall through its year-long Discover Kedah 2016 campaign.

It is aiming for 5 million tourists this year, comprising 63 per cent domestic and 37 per cent foreign arrivals, expected to bring a total of RM5.87 billion (US$1.33 billion) in revenue to the northern state.

Zulkifli Mohamad, CEO of Kedah Tourism, said: “Langkawi has a strong brand and an international airport and through this campaign, we want people to associate Langkawi with Kedah. When they visit Langkawi, we also want them to extend their holiday to the mainland.” Traditionally, the islands of Langkawi often overshadows the Kedah mainland and has more developed tourism products.

The campaign will target tourists from the ASEAN region, China, South Korea and Japan. It will also target Russia and Commonwealth of Independent States (CIS) countries through charter flights.

Products promoted in the campaign include the Alor Setar Heritage Trail, Merbok River Cruise, Sedim river and tree top walk, Ulu Legong Hot Spring, Mount Keriang Cave and Kedah Paddy Museum.

To lure more domestic tourists, Kedah Tourism will be involved in the upcoming MITA Tourism Fair, organised by the Malaysian Inbound Tourism Organisation. It will be held at the Kuala Lumpur Convention Centre from January 29 to 31.

The inaugural fair will highlight attractions and products within Malaysia, aimed at promoting domestic tourism.

Indian agents welcome joint bank guarantee scheme

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IATA’s Passenger Agency Conference has approved the return of the joint bank guarantee (JBG) scheme for accredited Indian agencies, effective since January 1. The scheme was discontinued in 2013.

The Travel Agents Association of India (TAAI) and Travel Agents Federation of India (TAFI) had held extensive deliberations with IATA, which lead to the availability of the new scheme to agents from both associations.

With this, India has become the first country in the world to offer JBG as an alternative mode of financial security to IATA.

The JBG scheme is based on the principle of mutual liability of the group involved in offering the financial security.

“The liability limits are defined. To state an example, the liability limit can be in three or four slabs ranging between 2.5 million rupees (US$37,000) to 20 million rupees,” explained Sunil Kumar R, president, TAAI.

“For a slab to be functional, we will require a substantial number of members to participate. Participation is qualified when a member’s financial record and status is found desirable to be admitted. Participation gets confirmed when interested members make a cash deposit of a particular amount determined by the TAAI’s managing committee. It could be about 12 to 15 per cent of the cover.”

He added: “From among all the deposits received, TAAI makes a deposit with a bank and covers the particular group of members under a given slab with IATA. This becomes their financial security to IATA.”

Small and medium agencies believe that the facility offers cost benefits compared to other modes of financial security such as individual bank guarantee and insurance cover.

“If an agent is opting for individual bank guarantee, he has to spend a lot of money due to bank charges and less ticket value capping compared to what one can get through the JBG facility,” said Lokesh Bettaiah, managing director of Triway Travels.

Ashwani Sharma, secretary, northern India chapter, TAFI, said: “This facility is a boon to small and medium travel agents as insurance premiums have increased steeply over the years.”

However, some travel agents opined that the success of the scheme needs to be analysed in today’s context. “A lot of smaller agencies these days are buying tickets from consolidators who offer a better deal,” said Rajji Rai, chairman, Uniglobe Swiftravels.

Morning Star acquired by China’s Fantasia Holdings

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HONG Kong’s Morning Star Travel has been acquired by China’s Fantasia Holdings Group last month for HK$220 million (US$28 million), effectively linking the 43-year-old homegrown agency with Fantasia’s outbound travel business Colour Life Services.

Philip Chow, vice-president finance and operation, Morning Star Travel, said: “The new ownership opens up opportunities for us. Colour Life specialises in property management in China, serving communities in over 147 cities in China. This means direct access to more than 10 million residents.

“From now on, residents living in properties under Fantasia’s management may take advantage of our travel products through the group’s online platforms.”

Morning Star plans to set up around 100 stores within the Guangdong area this year and will officially offer travel services to residents after Chinese New Year in February.

Dannia Cheung, general manager, Morning Star Travel, said: “We will make sure there are no cookie-cutter products to suit different peak travel seasons,” adding that they mainly plan to target the mid to upscale clientele.

Sheraton Bali Kuta Resort rolls out new experiential meeting programmes

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Aerial view of Sheraton Bali Kuta Resort

FIVE new packages for meetings and events are now available at the 203-key Sheraton Bali Kuta Resort, offering activities that range from engagement with the Balinese community to customised teambuilding experiences.

Aimed at enhancing the delegate’s experience, these packages are: Share Your Plate programme where guests create a meal with unknown ingredients which will then be shared with children from the local orphanage; a 15-minute post-lunch activity with Sheraton’s fitness team; a three-minute SHINE Spa massage session during coffee breaks; a selection of power bars and candies at the refreshment lounge; and an After Work Happy Hour session where beers and cocktails are served at the refreshment lounge. Prices per pax vary.

These packages come with use of the hotel’s meeting spaces, complimentary microphones, a projector, conference sound system, clutter-free meetings set up, stationery, candies and bottled water.

Dorsett Putrajaya ready for soft launch

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DORSETT Putrajaya, a 218-key property located at Precinct 3 in Putrajaya, is set for a soft launch on January 16 with 43 rooms first available. The remaining rooms will open progressively and the property is expected to be fully operational in early-May.

Nearby attractions include Putrajaya Maritime Centre, Putrajaya Lake Club and Palladium Mall, while government departments such as the National Registration, Customs, Ministry of Health and Federal Court of Malaysia are also within walking distance.

For meeting spaces, its pillarless ballroom seats up to three hundred pax while smaller groups can fit into its five function rooms.

Dorsett Putrajaya also houses the city’s first rooftop infinity pool and rooftop gym equipped with state-of-the-art facilities.

Ally Bhoonee, executive director of World Avenues, said: “The opening of Dorsett Putrajaya provides more choices for leisure and MICE tourists as well as tour operators seeking midscale hotels, as most of the existing hotels in Putrajaya are five-star properties.”

Thailand eyes growth in domestic tourism

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THAILAND is expecting to generate 2.41 trillion baht (US$66.4 billion) in tourism revenue this year, of which 1.56 trillion baht is expected to come from international markets while the remaining 0.85 trillion baht will come from domestic travel.

In 2015, Thailand generated 2.23 trillion baht of which 1.44 trillion came from international markets and 0.79 trillion came from the domestic sector.

Deputy prime minister Somkid Jatusripitak said Thailand should place an emphasis on domestic travel as part of the country’s goal to maintain tourism competitiveness and sustainable market share.

“The tourism ministry and TAT have been assigned to brainstorm and introduce policies to drive the country’s tourism forward,” said Jatusripitak. “One project that needs to be discussed is One District One Tourist Destination to add more value to popular destinations as well as create new destinations through a storyline to encourage travellers to explore new places.”

He also noted that quality of souvenirs, tourism activities and public streets need to be developed further. As well, authorities are encouraged to seek cooperation with neighbouring countries like Cambodia, Lao, Myanmar and Vietnam to strengthen Thailand’s gateway status in South-east Asia.

Other plans to boost domestic travel include urging airlines to open new destinations and increase frequencies, as well as launching a new campaign, Thai Chuai Thai, proposed by TAT governor Yuthasak Supasorn, which rewards Thai travellers with a lucky draw worth one million baht every month. An even bigger draw every quarter is also proposed.

“We are now discussing with the airlines and hotels to offer discounts to encourage Thais to travel in the country, particularly long-weekend holiday offers and specific travel packages to tap niche markets, such as government officials, corporate incentives, students, retirees and sports enthusiasts,” said Supasorn.

Amadeus offers self-service rebooking function

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AMADEUS has added self-service rebooking functionality to its Amadeus Ticket Changer (ATC) suite of products.

Named ATC Shopper, customers of travel agencies who offer the service can independently go online anytime to modify their flight booking, before and after departure.

According to a statement from Amadeus, online travel agents can expect a reduction in the number of calls to their call centres as customers make changes on their own.

“We created ATC Shopper because we know that passengers want to have control of their itinerary and travel agents want to provide their customers with the best possible experience,” said Rudy Daniello, vice president, distribution product management, Amadeus.

ATC Shopper is the latest addition to Amadeus’ ATC suite which includes ATC Reissue, ATC Involuntary and ATC Changer Refund.