TTG Asia
Asia/Singapore Wednesday, 24th December 2025
Page 1846

Thai hoteliers lobby against illegal accommodation providers

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Surapong Techaruvichit, president of Thai Hotels Association

THE Thai Hotels Association (THA) is urging the government of Thailand to clamp down on businesses that provide alternative accommodation to travellers in Thailand, such as Airbnb, crying foul over unfair competition and the lack of enforcement of safety regulations.

This comes on the back of rising short-stay boarding at residential properties in Thailand, with unlicensed operators buying apartments and converting them into accommodations without being held to the same standards and costs that hotel owners are subject to.

Surapong Techaruvichit, president of THA, said: “We cannot keep up with the pricing these alternative accommodations are offering, since they require less investment to operate and do not have to comply with the same safety standards hotels are held accountable to.”

Hotels have to adhere to “many, many laws on security and safety”, including the size of corridors, size of fire escapes and having the necessary fire-fighting equipment, he explained.

In addition, Techaruvichit pointed out that the informal hotel sector allows for lapses in national security, saying that suspects in last year’s Erawan Shrine bombing managed to evade detection by putting up at an alternative accommodation.

“Article 38 makes it necessary for hotels to report guests (who contravene immigration laws), but (hotels in the informal sector) will never report these offenders as they themselves are illegal,” he elaborated.

Techaruvichit said THA will lobby against these “illegal hotel operators”.

He added: “We are trying to push for the government to enforce the Building Control Law and close illegal hotels down for contravening the Hotel Act.”

Enacted in 2004, after some consultation between the THA and the Ministry of Interior, the Hotel Act makes it illegal for apartments to be rented out on a daily basis, while allowing for monthly rentals.

He also proposed imposing taxes on these unlawful operators to level out the playing field.

Exact figures on the scale of hotels operating under these technical illegalities are not readily available, but the government estimates there are 8,000 hotels in Thailand’s formal tourism sector with some 380,000 rooms, which dwarves in comparison to the 800,000 rooms being sold by alternative accommodation sites.

Airbnb is only a small part of this, Techaruvichit said, putting its share of the market between five and 10 per cent.

Airbnb was approached for comment but did not respond as of press time.

Chain hotel brands to descend upon Phuket

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The JW Marriott Phuket Resort & Spa

CHAIN hotel brands will be overshadowing independent establishments in Phuket in the near future, with 90 per cent of all developments in the pipeline belonging to an international brand, according to data by consultancy C9 Hotelworks.

From a total of 32 projects slated to open within the next few years, only four will be operated by independents while Marriott and Best Western will come to dominate, collectively controlling more than 25 per cent of Phuket’s supply pipeline in terms of rooms.

An increase of 5,216 rooms between 2016 and 2019 is forecasted, with chains accounting for 4,677 keys.

In terms of number of properties, Louvre has the most in the pipeline with four total, followed closely by Marriott with three. Giants Wyndham, Accor and Starwood, among others, will open two properties each, while small to medium-sized brands such as IHG, Banyan Tree and Kempinski will be unveiling a single property each.

“Sentiment by developers is now firmly leaning on the side of the chains. It is not only reflected by the current pipeline but also demonstrated by a number of recently announced conversions, notably led by French hotel group Accor,” said Bill Barnett, managing director, C9 Hotelworks.

He adds: “We expect this trend to continue, with a secondary shift that takes the form of increased number of hospitality-led residences.”

According to the study, around 34 per cent of these new hotels will be erected in the popular west coast region of Patong.

Shorthaul repeat visitors a boon for Noku Roxy

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UPMARKET boutique hotel Noku Roxy, which only opened in Kyoto last November, is seeing a strong 70 per cent forward reservation rate at the hotel this month.

Teo Hong Yeow, managing director of Roxy-Pacific, told TTG Asia e-Daily that the decision to open in the traditional low season paid off as the inevitable early kinks were worked out during the relatively quiet winter months.

“We have been particularly targeting shorthaul but frequent, repeat visitors because that is our immediate region and market,” he added, explaining that “about 50 per cent of guests are from overseas, but only 10 per cent to 15 per cent of this group are longhaul visitors.”

The 81-room six-storey hotel is primarily being marketed through “bespoke travel agents that specialise in Japan,” he said, adding that the use of social media also helps.

However, Yeow insists that the property’s strongest promotional tool remains word-of-mouth recommendation from guests.

Malaysia launches visa-free entry for Chinese travellers

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29313060_l_1AFTER many failed attempts, the Malaysian government has finally launched ENTRI (electronic travel registration and information) and e-visa services for mainland Chinese travellers. Both services started on March 1 and will run until December 31.

Malaysian prime minister Najib Abdul Razak had earlier this year announced a way for short-stay travellers from mainland China to visit Malaysia visa-free.

This has resulted in ENTRI, where mainland Chinese travellers visiting Malaysia for a period of not more than 15 days can apply for visa-free entry, with processing fees costing 160 yuan (US$25).

Meanwhile, the launch of e-visa services allows applicants with not more than 30-day stays to apply for visas online, with processing fees costing 200 yuan.

Marco Polo gets new regional sales director

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MARCO Polo Hotels has appointed Kitty Liu as regional director of sales, Shanghai for the hotel group.

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In her new role, Liu will drive incremental business across all major segments to Marco Polo and Niccolo hotels from the Shanghai market.

The Chinese national was most formerly assistant director of sales – regional sales office for Park Hotel Group, and has further sales experience during her time with Starwood, Shangri-La and Carlson Rezidor.

Photo of the Day: JW Marriott Hotel Hong Kong turns 27

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JW Marriott Hotel Hong Kong turned 27 on February 27, 2016 and the occasion was celebrated with the hotel’s Quarter Century Club members – those who have loyally been with the hotel for more than 25 years – during a cake-cutting ceremony. Mark Conklin (front left), general manager and Iris Chan (front right), director of rooms operations, joined in the celebrations. Chan has been with the JW Marriott family since the hotel opening.

Don Mueang fully reopens upgraded Terminal 2

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THAILAND’s Don Mueang International Airport will officially reopen its upgraded Terminal 2 tomorrow, allowing the airport to accommodate 30 million passengers a year, 11.5 million more than before.

The terminal was already partially reopened since December 24, 2015, allowing most domestic flights to operate from there.

“It is going to relieve the crowded situation at Don Mueang,” said Chula Sukmanop, director general, Department of Airports. “The area is almost double from what we have now.”

Upgrades comprise improvements to the terminal, three concourses, walkways and toilets.

There will, however, be no increase in flight capacity as airside facilities – such as runways, taxiways and aprons – did not undergo upgrades, said Sukmanop.

An upcoming 10 billion baht (US$282.3 million) third phase of developments will focus on renovating the old domestic terminal to include a new walkway connecting the building to the Sky Train station and parking for up to 3,000 cars.

Kazakhstan sets its sights on Singapore

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A Kazakh yurt.

THE nation of Kazakhstan, which made its debut at the NATAS Travel Fair 2016 last week, is targeting well-travelled Singaporeans to boost inbound numbers from South-east Asia.

Speaking to TTG Asia e-Daily, Nurlan Meirmanov, third secretary of the Embassy of the Republic of Kazakhstan of Singapore, Australia and New Zealand, said their key inbound markets are China, Russia, Europe and US, while “tremendous potential for growth” is found in South-east Asia.

Meirmanov said: “Singaporeans have travelled to many places and we know Kazakhstan will appeal to them because this is one country that many of them have yet to visit.”

Hence, the need to raise awareness about the destination’s natural and cultural offerings propelled them to participate in tradeshows like NATAS for the first time, said Meirmanov, who added that they will use this opportunity to reach out to travel agents.

As the lack of direct air connectivity is currently a stumbling block, Meirmanov said the potential new direct air connection between Kazakhstan and Singapore, which is still in its “processing stage” by Air Astana, will be “highly welcomed”.

Air Astana’s ticketing and reservation officer, Randolph Leonor, confirmed that there are plans to introduce this new direct flight by end-2017.

Mohan, outbound manager of Famous World Tours, said: “Kazakhstan is more suited for the regular travellers who have been to many places and just want a new place to explore.”

While Mohan said they have not received any interest about this destination, he added: “If there are new direct flights and more information about the place, we may consider offering them because it is an exotic place that will attract Singaporeans.”

Malaysia mulls easing India, Sri Lanka visa restrictions

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MALAYSIAN tourism authorities, overwhelmed by protests from Indians and Sri Lankans over a restrictive visa entry process, say they are seriously considering relaxing the policies.

“I will send recommendation on the need to relax the visa rules,” said Daljit Singh, member of Tourism Malaysia’s board of directors, during a press conference in Colombo last week.

He was responding to comments that while Malaysia wants to welcome as many visitors as possible, its visa process for Indians and Sri Lankans remain highly restrictive.

“We were told in India too that the visa process was restrictive and (we) need to look into this (as a matter of urgency),” added Daljit.

At current, visitors to Malaysia have to submit documents such as bank details, employer’s letter and business registration, among others. Meanwhile, visa fees have sharply risen since the process was outsourced to an agency in 2014.

South Asia is an important source for Malaysia, but arrivals from India and Sri Lanka have dropped significantly last year to 722,141 and 51,337 respectively, from 770,108 and 61,670 in 2014.

“We want to increase or retain the earlier numbers,” said Daljit.

Asiatravel.com aims to make virtual travel fairs a reality

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Seow (left) and Boh. “Virtual reality and augmented reality are two aspects that will penetrate the travel space next,” said Seow.

SINGAPORE-based Asiatravel.com aims to make virtual travel fairs a reality in the region with its just-launched VTF platform which travel agencies, consumer banks, hotels and NTOs can use.

The company launches the platform with an ongoing DBS Online Travel Fair (February 23 to March 13) exclusive to the bank’s credit cardholders for travel ex-Singapore. Over eight million travel products worldwide are featured, Asiatravel.com said, and there’s a 24-hour customer service hotline and live chat. The bank sponsors gifts such as luggages while online games and contests are organised.

Results are “very encouraging”, said Fred Seow, Asiatravel.com’s vice president marketing and B2B, although he declined to reveal traffic and sales figures to-date. While flights and hotels which customers are already booking online are popular, so are bundled packages of air, hotel and destination activities, he added.

“As this is the first VTF, we are more concerned about users’ experience than site traffic numbers. Furthermore this is a private event extended only to credit card members of this bank. The system recognises and accepts only the bank’s credit cards.

“We like the daily ratio of returned and new visitors while the average number of pageviews is much higher than our normal standard. To us, these are all very positive indicators that the markets need a VTF,” he said.

While declining visitor numbers, lack of manpower and higher costs of participating at brick-and-mortar fairs have led some to believe that VTFs are the way of the future, virtual fairs have yet to thrive, let alone take over physical fairs.

In Malaysia, Smart Online Travel Assistant (SOTA) had organised the eponymous Virtual Travel Fair with The Star Online, the digital unit of Star Publications, but the last collaboration between them was in 2013; today SOTA only provides the platform for travel agents to go online.

Asked to comment on this, Seow said he believed the Malaysian fair had no full e-commerce support, including instant booking confirmation capability.

“Technology has improved rapidly. Virtual reality and augmented reality are two aspects that will penetrate the travel space next,” said Seow.

At the next fair, Asiatravel.com hopes to introduce unique virtual reality experiences that will enhance customers’ experience and help them decide on their purchases.

The company is pursuing agencies and suppliers in countries such as China, India, the Philippines, Malaysia and Thailand to use its VTF platform.

Its executive chairman Boh Tuang Poh is also in discussion with tourism organisations and travel trade associations in the region to organise more VTFs year-round.

Additional reporting by S Puvaneswary in Kuala Lumpur