TTG Asia
Asia/Singapore Tuesday, 23rd December 2025
Page 1836

Malaysia, Singapore remain world’s most Muslim-friendly destinations

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Al Meroz Hotel Bangkok

THE nations of Malaysia and Singapore have once again claimed top spots in the annual MasterCard-CrescentRating Global Muslim Travel Index (GMTI), which covers 130 destinations, ranking them as the most Muslim-friendly tourism destinations worldwide.

Malaysia retained its number one position on the list of Organisation of Islamic Cooperation (OIC) countries, with the UAE moving up one spot from last year to second place. Turkey, Indonesia and Qatar comes next, rounding off the top five OIC countries.

For non-OIC destinations, Singapore kept its crown, with Thailand, the UK, South Africa and Hong Kong making up the top five.

Just last November, Thailand’s first halal hotel, the Al Meroz Hotel Bangkoksoft-launched in Bangkok’s predominantly Muslim enclave of Ramkhamhaeng, bolstering its position as the second-most Muslim-friendly non-OIC destination.

The study further revealed that in 2015, there were an estimated 117 million Muslim visitor arrivals globally, representing close to 10 per cent of the entire travel market. This is forecasted to grow to 168 million visitors by 2020 with a market value spend projected to exceed US$200 billion.

Countries analysed in the GMTI are scored against criterias including suitability as a family holiday destination, the level of services and facilities provided, accommodation options, marketing initiatives as well as visitor arrivals. This year, two new criteria – air connectivity and visa restrictions – were added.

HRS enters meetings sector with Meetago partnership

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Todd Arthur, managing director APAC, HRS

CORPORATE hotel booking platform HRS is set to offer meeting planners in Asia-Pacific its global events space inventory, a result of its partnership with MICE expert Meetago last year.

HRS has been offering MICE booking capabilities in Europe since 2015, and will officially be launching in Asia-Pacific in 2H2016, when users in the region can begin booking meeting venues in other parts of the world. Meanwhile, corporates worldwide will be able to book MICE facilities in Asia-Pacific come end-2016.

The platform is currently in its beta phase here, and was first announced during Travel X’Change 2016, HRS’ own corporate travel trade event which took place yesterday, March 23.

Commenting on the meetings and groups sector in this region, Todd Arthur, managing director APAC, HRS, said: “In the past it is a really fragmented approach where you (manually) contact maybe six hotels and hope some of them get back to you and then there is this long back and forth process.”

He went on to explain that the Meetago system, which is integrated into HRS’ current portal, eases that painful process by allowing meeting organisers the ability to specify exactly what they need – from room size to number of flip charts – and then allowing four suppliers the chance to bid for the job, ensuring competitive pricing.

“It’s a bidding system and if they can meet the client requirements, they can then put a price in. The meeting planner then gets four quotes that meet their exact needs,” explained Arthur.

He added: “It’s a fair system. I think hotels will really embrace it as they have in Europe and they love it because they get a uniform RFP (request for proposal) coming in. Since we’ve launched this, the quickest turnaround time was 47 minutes. It’s almost like booking a room.”

Suppliers don’t get to see the competing bids on the platform and are not able to change the requirements of the client.

“HRS’ extensive portfolio and global reach means we can guarantee a consistent standard of offers and RFP monitoring at a local market level. In addition to the savings gained by the simplification of the process, meeting organisers will benefit from transparent reporting across all booking activities in real time,” added Udo Lülsdorf, founder and CEO of Meetago.

“The process will be completely seamless with customers having access to all of this via the same portal they use for making hotel bookings, meaning they will not have to switch providers or systems.”

HRS currently has an inventory of 75,000 conference venues and 300,000 hotels worldwide.

Suzhou Jinji Lake International Convention Center officially opens

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Suzhou Jinji Lake International Convention Center (PRNewsFoto/Suzhou Culture and Expo Center)

Suzhou Jinji Lake International Convention Center (PRNewsFoto/Suzhou Culture and Expo Center)

AFTER three years of construction, the 40,000m2 Suzhou Jinji Lake International Convention Center officially opened on March 18. The opening ceremony took place concurrently with the 2016 China (Suzhou) Convention and Exhibition Industry Fair.

This is the third facility to be built as part of the larger Suzhou International Expo Center. The convention centre offers 60 types of meeting and convention spaces, with the capability of dividing and combining the spaces as required. There is also the 8,000m2 pillarless banquet hall, the largest of its kind in Asia.

As well, a four-star conference hotel directly connected to the Suzhou International Expo Centre, the 307-room Novotel Suzhou SIP, has also opened.

Adelaide Convention Centre goes virtual on Google

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THE entire interior premises of Adelaide Convention Centre is now available for virtual viewing on the Google Virtual Tour platform, a first for an Australian convention centre, done in an effort to give clients an additional tool when planning their events there.

It incorporates 316 panoramic photos, built from 3792 separate images and showcases all 15,000m2 of the centre’s three levels including external views of North Terrace and the Riverbank precinct. Visitors can also tour around the perimeter of the centre and along North Terrace using Google Street View.

Commenting on the technology, Alec Gilbert, CEO, Adelaide Convention Centre, said: “The 360 degree navigation technology works just like Google Street View so viewers have complete control of their experience and are free to explore what most interests them.”

“Google Maps and Street View are used all around the world so it makes it easy to access for anyone considering booking, visiting or generally interested in familiarising themselves with the centre,” he added.

Google Virtual Tour forms part of Adelaide Convention Centre’s digital strategy which includes social media, digital newsletters, video, a new interactive website and the iMap event planning application.

KLCC’s audiovisual systems get US$765 thousand upgrade

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KLCC staff showcasing the new equipment

THE Kuala Lumpur Convention Centre (KLCC) became the first facility in Malaysia to install the 6500 ANSI Lumens laser technology projector as part of a 3.1 million ringgit (US$765 thousand) investment to upgrade the audiovisual capabilities of all its 21 meeting rooms.

The first phase was recently completed, involving 10 meeting rooms on level four where the centre’s short-lead bookings and just-in-time meetings facilities are housed. The second phase includes 11 meeting rooms on level three and will be completed by end-2016.

Its general manager, Alan Pryor, said: “As technology becomes an even bigger component of any world-class convention facility in today’s increasingly technology-driven world, the latest AV upgrades will enhance our clients’ overall meeting experience.

“The six new digital ceiling speakers in each room facilitates clearer projection of voice and sound, while the installation of the 6500 ANSI Lumens laser technology projector produces outstanding and clear high-definition images.”

KLCC had also recently undergone a 1.8 million ringgit upgrade with the installation of 190 new digital speakers and digital audio processors at its Plenary Theatre, Plenary Hall, Conference Halls 1, 2 and 3, Banquet Hall and Ballrooms 1 and 2. All audio processors in the Exhibition Halls have also transitioned to digital.

Tasmania sees record MICE visitors in 2015

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BUSINESS event visitor numbers in Tasmania has reached new heights in 2015, according to statistics from the Tasmanian Visitor Survey released last week by Tourism Tasmania.

Visitors to the Australian state for work-related events soared to 40,800 visitors last year, up 42 per cent compared to the 28,800 business event visitors in 2014.

“The results confirm Business Events Tasmania’s data which highlighted a stand-out period for conference and business event activity in 2015, particularly in the last quarter,” said Stuart Nettlefold, CEO, Business Events Tasmania.

Giving specific examples, he said: “In September last year, Hobart hosted a high number of large national and international business events, including the 2015 Baker’s Delight National Conference, the Society of Economic Geologists International Conference 2015 and the 2015 Population Health Conference.

“The Bakers Delight Conference was arguably the biggest corporate event to ever be held in Tasmania, with over 1200 delegates attending plus partners.”

Nettlefold expects the industry to continue to grow in Tasmania, calling the state a “hotspot” for business events and conferences.

Budgets, venue choices still a bugbear for MICE planners

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LEADING event and incentive travel programme specialist Maritz Travel, headquartered near St Louis, Missouri, says negotiating for lower hotel rates and finding availability of meeting spaces are the current biggest challenges facing the MICE industry in the US.

David Peckinpaugh, president of Maritz Travel, said increasing demand versus stagnant supply was putting pressure on availability and price. However, he forecast the industry would continue to grow at a healthy rate of between five and 10 per cent in the next two years.

During his keynote address last week at the Singapore: A Curated Discovery seminar, Peckinpaugh told 20 invited buyers from the US and more than 50 local industry members that increased demand for all-inclusive incentives was also trending.

“Now, it is also all about mobile and wearable beacon technology, that when used in name badges to track data on delegates, will be the wave of the future,” he said.

Latest figures show Maritz booked 4.2 million rooms night, planned and executed 8,600 meetings, events and incentive travel programmes and negotiated total spend of US$1.16 billion on behalf of its clients.

“Budgets are driving key decisions. It is still very difficult to measure the impact of an event’s ROI and the impact of experience. Unless clients can go back to the CFO and show these measurements, budgets will be flat. So we must do more in terms of measurement,” he pointed out.

He added: “Despite the challenges, Asia’s accommodating culture often makes it easier to plan an event than in Europe. This is a high demand area and speaks well for the organisations here.”

As well, Peckinpaugh reiterated a number of times the perceived safety of the destination was a top priority. Other important factors for choosing a destination include fresh ideas, a wow experience, strong airlift, appropriate facilities and attractive pricing.

Photo of the Day: GTA debuts Thailand strategic partnership programme

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(From left) Niti Vongvichasvadi, chief, marketing action plan section, ASEAN, South Asia and south market division, TAT; Cyndi Ng, head of market development and strategic partnerships, GTA; Runjuan Tongrut, executive director, East Asia region, TAT; Tanes Petsuwan, executive director, Europe, Africa, and Middle East region, TAT; Daryl Lee, regional vice president of sales and marketing, Asia-Pacific, Middle East and Africa, GTA; Kittipong Prapattong, director ASEAN, South Asia & South Pacific market division, TAT, during GTA’s debut of its Strategic Partnership Program in Thailand on March 23.

CS Travel license suspended for a month

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Screenshot of CS Travel’s website on March 23

SINGAPORE-BASED CS Travel (CST) has been suspended from carrying on the business of a travel agent from March 18 to April 17, according to an advisory by the Singapore Tourism Board (STB).

During the period of suspension, CST is required to fulfil its existing contractual obligations to its customers but will not be allowed to accept new travel bookings.

CST has been slapped with the temporary suspension for having contravened provisions under Singapore’s Travel Agents Regulations.

STB stated that they have received 12 consumer complaints since 2013 relating to CST’s lack of professionalism and poor service standards.

According to Ruth Lim, spokesperson for CS Travel, “the agency is currently serving her month long suspension over a complaint case that occurred last year. We are still bringing tour groups out of Singapore and taking in balance payments from our customers, business is as per normal, the only activity we are unable to do during this period is the taking in of new bookings”.

“We have since improved and would like to assure all that this will not occur again,” she added.

Amadeus rolls out airport taxi booking service

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AIRPORT taxis will soon be available globally on Amadeus booking solutions in partnership with Dutch-based company Taxi Tender, allowing travellers to pre-arrange taxi pick-ups at airports via travel agents as well as directly from airline and airport websites.

The rates are also discounted using Taxi Tender’s proprietary system which calculates average taxi fares for the route, then auctions the business to local taxi and transfer companies who then bids for the job.

“After a thorough selection process, we opted for Taxi Tender to become one of our providers. Now we can jointly provide all players in the travel industry – worldwide and across all channels – a comprehensive and transparent service offering,” said Peter Altmann, head of Amadeus cars & transfers.