2016 OUTBOUND travel in Singapore grew 6.7 per cent in the first quarter of this year compared with the same period in 2015, according to GfK’s Travelscan data.
EXPEDIA Group’s corporate travel subsidiary Egencia has opened an office in Singapore to support its expansion into the Asia-Pacific.
“Our offering supports a number of clients building their footprint within the APAC region and Asian businesses looking to expand internationally, so it’s only natural that we expand as they do,” said Kyle Davis, managing director, Egencia Asia-Pacific.
TRAVEL industry recruitment specialists ACI HR Solutions has unveiled a new app geared towards helping professionals in the trade prepare for the interview process.
The app, aptly named Get Da Job, adopts gamification techniques to spur engagement and motivate end-users while at the same time provide information about the questions typically asked by employers in an actual interview process.
“You would never sit for an important exam without studying nor would you run a marathon without training and that is exactly what Get Da Job sets out to do in order to seriously improve your chances,” said Andrew Chan, CEO and founder, ACI HR Solutions.
He explained that gamification was adopted to better cater to the way millennials respond and use recruitment tools.
The app is also meant to compliment the hiring agency’s existing suite of solutions. “Get Da Job is just another example of how we are utilising as many different channels as possible and harnessing the latest in technology to stay ahead of the competition,” added Chan.
Get Da Job can be downloaded from the company’s website, Google Play or the Apple App Store.
KOREAN Air will resume services from Incheon, South Korea to Russia’s Saint Petersburg and Irkutsk starting April 21 and May 13 respectively.
The airline will operate three-weekly flights between Incheon and Saint Petersburg on the 218-seater Airbus A330.
Flights take approximately nine and a half hours, departing Incheon International Airport at 17.55 and returning from St Petersburg’s Pulkovo Airport at 23.00.
Seasonal flights between Incheon and Irkutsk will operate on a Boeing 737-900 seating 159 passengers in two classes.
Operating twice-weekly, the flights will take slightly over four hours and depart at 18.20 and 20.50 from Incheon International Airport and return at 23.55 and 2.30 from International Airport Irkutsk.
AZAMARA Club Cruises, Royal Caribbean Cruises’ upmarket boutique brand, has unveiled significant upgrades for Azamara Quest after the ship’s two-week dry-dock in Singapore.
All 345 staterooms and suites on the 30,277-gross registered tons Azamara Quest underwent a complete overhaul, and two brand-new Spa Suites were also added to the inventory.
Azamara Quest’s Club Spa Suite
As well, the main areas in the ship have been refurbished, refitted with new technology and new venues created.
Ellen Bettridge, Azamara Club Cruises’ vice president of sales and marketing for the Americas, who was in Singapore for Azamara Quest’s dry-dock, said that she hopes the refurbishment will take the ship and brand to the next level.
Bettridge elaborated: “We’ve invested an incredible amount of money in these two ships (Azamara Quest and Azamara Journey) in order to prepare us for growth in the future. We are a five-year-old brand, and we only started making money two years ago. Since then, our net cruise yield in the Asian market has increased by 52 per cent.”
“The Asian market continues to grow, specifically markets like Singapore, India and Hong Kong – luxury markets in these three countries are emerging. This demographic wants the experience and luxury (that Azamara provides), and they also want to explore the destination. We’re a very good fit for certain parts of Asia.”
When asked where Asians usually liked to cruise to, she said: “When we looked at the trends over the last few years, a lot of the Asians loved going to the Mediterranean. But now we’re seeing them like the idea of being close to home. Bangkok is our number one port within Asia, followed by Singapore, Ho Chi Minh City and Hanoi.”
But Bettridge feels that Azamara is not as well known as its sister brand Royal Caribbean International. Moreover, it only has two ships, hence they need to “leverage on their big sister” in order to grow the business.
At the moment, Azamara doesn’t have the capacity to cover the Chinese market with just two ships, but Bettridge said that the company would like to tap into that segment in the future.
From Singapore, Azamara Quest is going on a 17D/16N voyage to Dubai.
EVEN as Expedia’s business continues to bank heavily on the hotel and flight segments, they are making clear their “serious intention” in capturing a slice of the tours and activities pie.
While the travel giant had always offered tours and activities on their platform, it has recently introduced new investments as testament to its commitment to the sector.
Speaking to TTG Asia e-Daily on the sidelines of a panel discussion during Expedia’s global media tour last week, Brian Keffeler, principal global product manager, local expert and ground transportation, Expedia, said: “We recognise that activities are such a fundamental part of travel and it is not enough for us to just take our customers and send them somewhere with a flight. We want to help them build the entire trip.”
To leverage on the rise in mobile device usage, Keffeler pointed out that Expedia’s smartphone app now allows travellers to book tours immediately. To raise awareness of this, Expedia has spent an estimated US$6.4 million on national TV advertising in the US last September to promote the more than 11,000 tours and activities bookable through the app.
According to Keffeler, the tours and activities category has been expanding well across the US and Europe, but there is still a “huge growth area” present in Asia.
Last December, Expedia also announced its API for in-destination tours which would allow local activity suppliers to integrate reservation systems directly with the Expedia ecosystem.
When asked about competition posed by similar suppliers like Viator, Keffeler said: “There is a lot of space to go around and we do not focus too hard on the competitor.
“For Expedia, we are already offering the opportunities for people to buy a flight, a hotel and it makes sense for us to offer rental cars and activities. We want to provide customers with a one-stop place and not (have any) missed opportunities,” he explained.
THE Malaysian Department of Civil Aviation (DCA) is looking at doubling air navigation facility charges instead of a massive 10-fold hike proposed a week ago.
According to reports, the drastic decrease is a result of Malaysia’s transport minister Liow Tiong Lai’s belief that the much smaller hike will not then cause a rise in consumer airfare prices, a contentious point in the ongoing saga.
This comes in the wake of seven of Malaysia’s major carriers banding together in an effort to form a new airline association, the Association of Malaysian Air Carriers (AMAC), to leverage their bargaining power against the DCA.
The proposed fee increase is the first review by the DCA in 40 years, and is meant to help meet its increasing operating costs while at the same time have a reasonable return on assets in order improve and to serve the industry better.
Liow had also earlier said that the DCA was upgrading itself into a Civil Aviation Authority, and the International Civil Aviation Organisation (ICAO) will be conducting an audit on the DCA next month to vet the department.
Roland Jegge (third left) with James Koh, Melissa Gan and Christina Spykerman, three senior executives who together, have 53 years of experience at Worldhotels
Roland Jegge, executive vice president of Worldhotels, Asia-Pacific, is celebrating his 20th consecutive year at the helm of the organisation. In his time with Worldhotels, he had oversaw all facets of strategic development across the Asia-Pacific and day-to-day business and management responsibilities of the regional headquarters in Singapore in addition to managing eight other offices in the region: Beijing, Hong Kong, India, Melbourne, Shanghai, Singapore, Sydney and Tokyo. When he first took over the reins as the head of Worldhotels in Asia-Pacific in 1996, there were just three sales offices.
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A unit at the Metropole Bangkok, set to open in June
ASCOTT has unveiled The Crest Collection, a selection of some of the serviced residence provider’s managed properties that will retain the owner’s branding.
The debut collection comprises the soon-to-open 116-unit Metropole Bangkok and three of Ascott’s renamed Citadines Suites properties in Paris, now known as the La Clef Champs-Élysées Paris (70 keys, opening 2018), La Clef Louvre Paris (51 keys) and La Clef Tour Eiffel Paris (112 keys).
“The Crest Collection opens up more opportunities for us to work with property owners who want Ascott to manage their property while maintaining its unique features,” said Ascott’s CEO Lee Chee Koon.
Elaborating on the direction of the collection, Alfred Ong, Ascott’s managing director for Europe, said: “The Crest Collection is created to distinguish Ascott’s exclusive collection of unique luxury serviced residences that are designed with elegant and classic European flair. It caters to corporate and leisure travellers looking for a quintessential lifestyle in a homely space.”
“To greater differentiate our Citadines properties and The Crest Collection in France, we are renaming the Citadines Suites properties to La Clef, which represents ‘The key’ to a memorable experience through the art of luxury living,” explained Ong.
As one of the strongest economies in the Eurozone and a top tourist destination with over 84 million arrivals in 2015, France is a key market for Ascott and is the company’s largest market, home to its largest portfolio outside of Asia.
The Ascott is based in Singapore and operates over 27,000 serviced residences in 100 cities across 27 countries.
CARLSON Rezidor hotel group, in partnership with Bestech Hospitalities, is set to launch its Radisson Red lifestyle brand in India with a property in Mohali in May next year.
The property will have 160 rooms, a bar and a restaurant, and like all Radisson Red hotels, is positioned to appeal to millennials with features like using an app for room entry.
Raj Rana, CEO, South Asia, Carlson Rezidor, said: “Radisson Red is a brand that we are looking to (locate in mixed-use developments), for example in a shopping or office complex, which means a better and quicker return on investment.”
Commenting on further expansion plans, Rana said: “We would like to open 15-20 properties under the Radisson Red brand in India in the next five years near metro locations. We are also considering secondary Indian cities.”
He adds that the midscale segment will be their key focus with 50 per cent of their pipeline catering to that category.
The group is also expecting to open a second Radisson Red property in New Gurgaon and is in the process of establishing partnerships for this project.
Roland Jegge (third left) with James Koh, Melissa Gan and Christina Spykerman, three senior executives who together, have 53 years of experience at Worldhotels
