TTG Asia
Asia/Singapore Saturday, 20th December 2025
Page 1798

STB to court Korean travellers with new mobile platform

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(From left) Quek Choon Yang, chief technology officer Singapore Tourism Board; Shin Jeong Hwan, chief technology officer Kakao

THE Singapore Tourism Board (STB) and South-Korean Internet company Kakao will be collaborating on a dedicated mobile platform, Traveline Singapore, to bring customised Singapore destination content to Koreans.

Launching in 4Q2016, Traveline Singapore is the first step in the partnership which was announced at the inking of a MoU for digital partnerships.

“As travellers become more discerning and digitally-savvy, it is important that we work with partners globally to tap into the opportunities that technology provides to create a seamless and personal visitor experience,” said Quek Choon Yang, chief technology officer, STB.

Traveline Singapore will rely on user-generated content to enable Koreans to discover more about Singapore. Korean travellers can also engage in real-time conversations with a community to exchange ideas and tips. When in Singapore, Koreans accessing the platform will receive location-based deals such as shopping and dining promotions.

“Through this MOU with the Singapore Tourism Board, we are looking forward to equipping Koreans with a mobile tool that can help them seek out hidden and attractive places in Singapore,” added Shin Jeong Hwan, chief technology officer, Kakao.

South Korea ranks nine out of 15 top visitor source markets in 2015 for Singapore. The country received about 580,000 South Koreans last year, a 7.5 per cent increase over 2014.

Trade throws support behind IATA’s NDC

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Clifford: Implementation must begin from carriers

TRAVEL industry players are backing the implementation of IATA’s New Distribution Capability (NDC), with technology providers, agents and airlines alike saying that the standard protocol will be a boon for all parties in the distribution chain.

When IATA first announced NDC at the IATA Passenger Services Conference in Abu Dhabi in 2012, it drew strong reactions from the trade, with Mobile Travel Agents Australia’s managing director Roy Merricks, for instance, calling it “the biggest threat to travel consultants since commission cuts”.

But this is merely because NDC has been misunderstood, said Conrad Clifford, IATA regional vice president Asia-Pacific. “We ran into some communication issues when we first launched but we like to think we have since moved past it,” he said.

Agreeing, Jay Westbury, chairman, World Travel Agents Association Alliance (WTAAA), said NDC is not about cutting out the agent and the GDS. “Nothing can be farther from the truth,” he stated.

Commenting on the situation, Damian Hickey, Travelport’s vice president Asia-Pacific, air commerce, said: “In the first year of coming out with NDC, the communication was terrible because it was vague. People didn’t know if it was a technology standard or a business model. Was it the death of the GDS or the travel agent? Was it the airlines trying to drive cost out of the industry? They didn’t know what it was.”

“So it is really just a technology standard to make it richer and easier for airlines to distribute products in the indirect channels. It doesn’t mean they are trying to get rid of the travel agent, it does quite the opposite because they are investing into the standard to make it better for the travel agent,” Hickey explained.

Still, the drive for NDC implementation has to begin from the carriers, admitted Clifford. “The impetus has to come from the airlines and the good thing is that that is happening. More than 50 per cent of IATA member airlines will implement NDC within the next four years,” he said.

As well, Jacob Jiang, assistant president of HK Express, thinks the new distribution standard is also a force for interline cooperation between budget carriers and full-service ones.

However, Hickey said that Travelport can’t afford to wait idly for NDC to be ready as they have to serve their agency customers at the present. “But we will tell our customers that we’ll be able to connect via NDC when we get there,” he added.

Suntec Singapore offers after-hours meeting rates

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MEETING room packages at Suntec Singapore are now available at a promotional rate of S$7++ (US$5.10++) per pax for corporate gatherings held after 19.00.

The offer runs until August 31 and applies to groups of 10 to 200 pax using the function rooms on the third floor before December 31.

Included in the package are high-speed Wi-Fi; use of projector and screen; an “experience manager”; and access to an in-room water dispenser.

Call (65) 6337-2888 or email sales@suntecsingapore.com to book.

Photo of the Day: VietJet signs mega plane order

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vietjet_with_boeing_s_agreement(From left) Vietjet president and CEO Nguyễn Thị Phương Thảo; US president Barack Obama; Vietnam president Trần Đại Quang; and Boeing commercial airplanes president and CEO Ray Conner

VietJet and Boeing have finalised an order for 100 737 MAX 200 airplanes, the largest-ever single commercial airplane purchase in Vietnamese aviation history. This agreement, signed at the Presidential Palace in Hanoi and valued at US$11.3 billion, will grow VietJet’s fleet to more than 200 aircraft by the end of 2023.

APAC airlines fly into profitability

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SUSTAINED growth in passenger markets, lower fuel prices and operating efficiencies last year have aided Asia-Pacific airlines to return to profitability in 2015, the Association of Asia Pacific Airlines (AAPA) revealed.

According to AAPA’s preliminary figures, Asia-Pacific airlines recorded US$6.9 billion in combined net earnings last year, marking a major upswing from net losses of US$1.2 billion in 2014.

This was despite operating revenues falling 5.6 per cent from US$176.8 billion in 2014 to US$166.9 billion. Passenger revenue decreased 5.4 per cent to US$128.4 billion, due to a decline in yields despite the growth in traffic demand.

The revenue contraction was offset by a 12.6 per cent fall in combined operating expenses to US$153.0 billion, driven by a 31.4 per cent decline in fuel expenditure to US$41.2 billion.

Within the year, global jet fuel prices dropped significantly by 43.5 per cent to an average of US$64 per barrel. As a result, the share of fuel expenditure as a percentage of total operating costs declined 7.4 percentage points to 27 per cent.

“Asia-Pacific carriers saw a welcome return to profitability in 2015, after suffering aggregate losses in the previous year. The region’s carriers registered a significant operating margin of 8.3 per cent, compared with the one per cent margin achieved in 2014,” Andrew Herdman, AAPA director general, commented.

Looking ahead, he said: “Asian carriers are encouraged by the sustained growth in passenger demand, but continue to face a challenging operating environment characterised by intense competition, cost pressures and volatile currency markets.”

Maldives airport to get new passenger terminal

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An aerial view of the current Ibrahim Nasir International Airport in the Maldives

A NEW passenger terminal will be built at the Ibrahim Nasir International Airport by the Saudi Bin Ladin Group (SBG). Scheduled for completion in 2018, the new terminal will increase the airport’s handling capacity to more than seven million passengers, up from the current three million.

The contract for the new terminal was inked between managing director of Maldives Airports Company Adhil Moosa and SBG representative Abdul Aziz Bin Laden last Sunday. Singapore’s Surbana International has been appointed as the consultant to the project.

Moosa unveiled during the signing ceremony that the 78,000m2 terminal will have 40 departure gates, 38 immigration counters, 12 shaded jetties, six aero bridges (which can be converted to four bridges), a state- of-the-art baggage screening and an explosives detection system.

Last month, president Abdulla Yameen unveiled an ambitious plan to develop the country’s main international airport, including a 65m-wide runway, with US$800 million worth of foreign loans.

London sets new record with over 30 million arrivals

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London Tower Bridge against the city skyline

TOURIST arrivals in London hit a record 31.5 million in 2015, an increase of 20 per cent over the last five years.

International visitors reached 18.6 million in 2015, up seven per cent from 17.4 million in 2014. Meanwhile, domestic tourism (from within Great Britain) accounted for 12.9 million visitors last year.

The unprecedented visitor volumes have translated into a 35 per cent increase in tourism spending compared to 2010, amounting to 15 billion pounds (US$21.7 billion) in receipts on hotels, restaurants, shopping and attractions.

Tourism players such as Bernard Donoghue, director of the Association of Leading Visitor Attractions, attributed the robust tourism performance to “the diversity and excellence of our tourism experiences…from Harry Potter to Beatrix Potter, Shakespeare to shopping”.

As well, major events including Cosmonauts: The Birth of Space Age, at the Science Museum, Alexander McQueen: Savage Beauty at the V&A, The Elephant Man at the Theatre Royal Haymarket and the 2015 Rugby World Cup helped draw visitors to the city.

This year is looking to be another momentous year as the UK celebrates 400 years of Shakespeare’s legacy, events to mark the Queen’s 90th birthday and Tate Modern opening a major new extension, which is being hailed as the most important new cultural building in the UK since the British Library in 1998.

London could welcome 35.6 million visitors to the city by 2020, according to predictions by independent forecaster Oxford Economics.

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Mayor Khan voiced his support for the tourism industry

“London has something for everyone and an appeal that clearly extends across the globe,” said Sadiq Khan, the newly-elected mayor of the city. “I’ve pledged to do all I can to support our vital tourism industry so London continues to be a top choice for travellers.”

The tourism industry contributes over 36 billion pounds to the capital every year and supports around 700,000 jobs.

Boom times ahead for Khao Lak’s tourism

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A beach in the Khao Lak area

THE southern Thai resort market of Khao Lak is expected to welcome one million arrivals this year, a dramatic transformation for a destination that saw less 300,000 hotel guests in the year after the 2004 Asian Tsunami, according to a report from C9 Hotelworks.

In the decade since, numbers have risen steadily and tourist footfalls numbered at 962,020 in 2015. Key drivers are rising Chinese and Australian visitors, adding to the European guests that still dominate the market with 80 per cent of arrivals. Other emerging markets include Japan, South Korea, Malaysia and Singapore.

While Khao Lak’s supply of 104 registered accommodation units with 7,822 keys pales in comparison with neighbouring Phuket’s nearly 50,000 rooms inventory, its strong compounded annual growth rate of 16 per cent over the past five years have attracted hotel developers with 1,213 new rooms coming into the supply pipeline.

C9 Hotelworks’ managing director, Bill Barnett, said that Khao Lak has become a year-round market, with strong arrivals in the traditionally lean summer months. He also added that the destination has been able to “attract an increasing number of visitors from nearby Phuket who have destination fatigue”.

He added: “Though the destination is firmly connected to the bigger Greater Phuket infrastructure including the expanded airport, in the long-term Phang Nga will have to develop its own gateway airport in order to control its own tourism destiny.”

Minimal impact from Koh Tachai closure, say Thai operators

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The closure will allow the island’s marine and island ecosystems to recover

THE Thai authorities have recently announced the closure of the Koh Tachai, part of the Similan National Park in Phang Nha province, to limit environmental damage brought about by tourism.

The reserve will be closed indefinitely even beyond mid-October, when national marine parks in Thailand typically reopen after the mandatory monsoon season closure. Yung Island, in the Phi Phi archipelago, is another island that will be closed until further notice.

Travel companies interviewed are unfazed by the announcement however, saying Koh Tachai is a peripheral tourist destination.

“Currently our company does not have much business to the island,” Pankaj Sawhney, country head – Thailand & Indo-China region for Red Apple Travel told TTG Asia e-Daily.

Likewise, Laurent Kuenzle, founder and CEO of Asian Trails, does not foresee Koh Tachai’s closure to impact operations. “There are many other islands that can be visited instead of Koh Tachai for divers, snorkellers and regular day-trip tourists,” he added.

Meanwhile, the Tourism Council of Thailand’s president Ittirit Kinglek is urging the government to tackle the problem of environmental degradation in the Andaman Sea by installing more mooring buoys to protect corals in the area.

Curious encounters in Sri Lanka

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27-may-rukmankan_sivaloganathan_trekuriousWHO Rukmankan Sivaloganathan (below), co-founder and CEO of Trekurious.com, an experiential travel and lifestyle company based in Sri Lanka, was formerly a well-paid banker but felt that “something was missing” in his previous job.

During a visit to Hindu temple ruins in Cambodia on a group tour, the assigned guide fell ill and was quickly replaced on-site by an archaeologist who gave the visitors a whole new paradigm on Cambodian culture, history and their way of life.

“This was my eureka moment,” he recalled.

In his current role, Rukmankan leads Trekurious.com in its strategy, product and business development, and seeks to fill the many gaps in the high-end travel market.

WHAT Trekurious.com offers a wide range of experiences to travellers. Instead of tour guides, the company arranges for meetings with architects, historians, authors and sportspersons who play hosts for the duration of the tour.

“We find a great experience, curate it by putting it together, find a good host, structure it, test it, trial it and then take it online,” Rukmankan elaborated.

Interested parties select the experience or activity on the website and make a booking. A confirmation email will then be sent with all the necessary information.

Examples of tours include a Dodgy Bar Tour of Colombo, where a local will take visitors through the city’s oldest watering holes and relate quirky facts relating to the origins and history of each bar while sipping on local beers.

Travellers can also try their hand at making traditional Sri Lankan masks – from the carving and whittling to the painting and decoration.

They could also visit a restaurant and learn how to cook Sri Lankan food from a chef, enjoy the dishes and leave with detailed recipes to recreate them at home.

WHY Sivaloganathan believes that travellers today are discerning and prefer an active holiday that provides a variety of experiences, instead of a group tour package with standard offerings.

He has also observed that once a visitor has had a unique experience, they eventually return for more, becoming repeat customers.

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TARGET Trekurious.com has two business models: travel experiences and lifestyle experiences. The first category usually comprises middle-aged travellers who hail from the UK, the US, Australia and India. The second category caters mostly to 20- to 50-year-old Sri Lankans and expats.

Since opening in 2013, the company has hosted hundreds of foreign and local travellers on many curated travel experiences.

In addition to its B2C component, the company also sells B2B packages through DMCs keen on enriching their itineraries with hosted events. To date, the company has dealt with six DMCs in Sri Lanka and has conducted 30 experiences through them.

This article was first published in TTG Asia, May 6, 2016 issue, on page 13. To read more, please view our digital edition or click here to subscribe.