TTG Asia
Asia/Singapore Sunday, 14th December 2025
Page 1775

Bali and Jeju sign cross-sell agreement

0

jeju-island-south-korea

Jeju island, South Korea

THE Association of the Indonesian Tours and Travel Agencies (ASITA) and Jeju Tourism Association (JTA) have signed an MoU during the Bali and Beyond Travel Fair (BBTF) 2016 held in Bali last week.

Under the agreement, both parties will cross-sell to boost arrivals in Jeju and Bali.

Kim Yeong-Jin, chairman of Jeju Special Self-Governing Provincial Tourism Association, said that Bali and Jeju share similarities that enable both destinations to grow in traffic.

He said: “Bali is one of the most popular destinations in the world, and so is Jeju island. Like Bali, Jeju is also the land of the gods and goddesses. With this MoU, JTA becomes the marketer for Bali, promoting the destination to Jeju travellers.”

Kim said the next step would be to work on the chartered direct services between Jeju and Bali to facilitate the traffic.

Ketut Ardana, chairman of ASITA Bali Chapter said this MoU was a follow-up of an umbrella agreement between JTA and ASITA National Board last year for the development of travel between Jeju and Indonesia.

Said Ketut: “Apparently, Jeju sees Bali as the launch pad for growing arrivals. Some of the programmes we (hope to) organise include a sales mission to Jeju. We will also ask JTA to bring buyers to BBTF 2017.

“On the other hand, we will support their sales missions here and bring outbound operators from here to visit Jeju and develop packages.”

Sabre begins roll-out of next-generation GDS

0

sabre-red-workspace-3_0

STARTING early next year, Sabre will begin upgrading the distribution platforms of their travel agency partners to its new Sabre Red Workspace solution.

A suite of new and enhanced features distinguishes the platform, including a customisable user interface, data and intelligence services for fare trend and range, simplified comparison shopping via an interactive map, sales and commissions opportunity alerts, integrated revenue maximisation tools, and more.

According to Roshan Mendis, senior vice president for Sabre Travel Network Asia Pacific, the new platform essentially provides a “consumer-grade user interface” within the agency booking desktop that seeks to benefit both agents and suppliers.

“A really important update is the (user experience) design. The platform will feature a configurable workflow, including an extensive add-on app environment designed to make the whole platform more intuitive and travel consulting easier,” Mendis told TTG Asia e-Daily.

“This focus on user experience is intended to reduce agent training time, including on-boarding new hires who may not be familiar with the traditional classical screen desktop (which will still be available).”

The upgrade features were implemented in consultation with partner agents and suppliers, and according to a statement by Sabre, has resulted in a GDS that benefits both sides.

Emphasising on the importance of rich content offerings and ancillary product sales, Mendis said: “A major differentiating feature of Sabre Red Workspace is the ability for suppliers to push enhanced personalisation and merchandising, integrating richer product information, including airline branded fares and ancillaries, into the agent’s workflow.

“This, paired with more advanced data-intelligence tools for airlines (and other travel suppliers), will increase revenues, differentiation, loyalty and traveller engagement.”

Besides the desktop advancements, improvements on other operating systems and devices will also be released to maintain a consistent user experience, with Sabre Red Mobile being released for mobile platforms while Sabre Web Services is being offered for OTAs.

Sabre will begin upgrading travel agency customers to the Sabre Red Workspace solution in early 2017, after a pilot run taking place later this year.

At least 36 killed, more injured in Istanbul airport attack

0

istanbul-airport-attack

Inside of Istanbul Atatürk Airport after the attack. Credit: Conflict News

THREE gunmen assaulted Turkey’s busiest airport Tuesday evening, killing at least 36 and injuring 147 more.

The three men opened fire with their AK-47 automatic rifles before committing suicide bomb attacks at Istanbul Atatürk Airport. Details are unconfirmed, but Turkish prime minister Binali Yildirim said that terror group ISIS is behind the attack and that foreigners are among those killed. However, ISIS has yet to officially claim responsibility.

All flights at the major European gateway were also suspended after the attack, but has since resumed this morning.

International media reports based on leaked video footage indicated that one of the blasts took place at the entrance of the terminal. Local witnesses also saw body parts and blood strewn and splattered on the airport floor and walls.

One of the terrorists was also shot by a police officer but managed to detonate his suicide bomb as he fell to the ground.

This is the worst terror attack to have hit Turkey this year, having suffered two other suicide bombings in tourist areas of Istanbul and two car bombings in capital Ankara.

Brussels airport was also attacked in March this year, killing 16.

Photo of the Day: Soaking good time at Universal Studios Singapore

0

uss-soaked-out-partyStaff of Universal Studios Singapore engaging in a lighthearted water fight with visitors at the theme park

Universal Studios Singapore (USS) is holding its first-ever Soak Out Water Party from now till August 10. The highlight of the summer-themed water party is a festive parade filled with USS characters and revellers on moving floats. Expect performances, music, water fights, a projection mapping show and an after-party all within park grounds.

Faster immigration clearance for Singapore, US citizens

0

ica-us-sg

(From left) Gil Kerlikowske, commissioner, US Customs & Border Protection; Kirk Wagar, US ambassador to Singapore; Amrin Amin, parliamentary secretary, Ministry of Home Affairs; and Clarence Yeo, commissioner, Singapore Immigration & Checkpoints Authority

TRAVELLERS from Singapore and the US are now eligible for expedited clearance at selected airport immigration checkpoints in both countries.

It is part of the Trusted Traveller Programme (TTP) bilateral initiative which came into effect since June 27. Under the agreement, Singapore passport holders who meet prevailing criteria for the TTP may make an online application via the US’ Global Entry Programme (GEP) website at www.cbp.gov.

After submitting an application, those qualified will receive a notification to schedule an in-person interview at the US Embassy in Singapore.

For eligible US passport holders aged six and above, they can apply for the use of enhanced-Immigration Automated Clearance System (eIACS) in Singapore by applying online with the Immigration & Checkpoints Authority (ICA) at www.ica.gov.sg.

Approved applicants will receive a notification of their application outcome and they will be advised on the completion of enrolment procedures.

Ctrip populates its platforms with ArrivalGuides content

0

DESTINATION guide content provider ArrivalGuides has entered into a partnership with leading Chinese OTA Ctrip to provide them with points of interest (POI) information.

Around 47,000 POI content from over 550 destinations will be made available for users of Ctrip under this agreement.

“We are thrilled that the biggest OTA in China has chosen ArrivalGuides as the newest partner to help expand their global presence,” said Magnus Aideborn, CEO of ArrivalGuides.

“Through this partnership, Ctrip will supply their members with our authentic destination content, input directly by the tourism boards and destination experts.”

Cambodia needs more than Angkor Wat to boost arrivals

0

angkor-wat

AGENTS in Cambodia are finding it necessary to offer more in their packages, including Cambodia-only itineraries, in order to sustain long-term growth.

The latest figures from Angkor Institution revealed that 972,753 international tourists visited the UNESCO World Heritage site between January and May this year, a slight 0.25 per cent increase on the same period in 2015. A total of US$28 million was made from ticket sales – a 1.7 per cent increase.

But agents say this isn’t enough.

Said Khiri Travel country manager Miles Gravet: “Massive short-term rises in tourist numbers always were unsustainable for Cambodia and we need to focus on long-term sustainability. I think if we continue to promote Cambodia and not just Angkor, and shift from an overreliance on the budget-focused regional market, the numbers will continue to rise.”

Meanwhile, Exo Travel, which sees many of its customers spend five days in Cambodia as part of a multi-city trip from Vietnam and Thailand, hopes to push destination Cambodia further by promoting it as a standalone destination.

About 80 per cent of Exo’s customers travel only to Phnom Penh and Siem Reap.

“These figures show the need to showcase other parts of Cambodia apart from Angkor Wat,” said it’s general manager Pierre-André Romano. “We are working on 100 per cent Cambodia tours with some agents.”

The largest source of foreign visitors to Angkor Wat currently hail from China, South Korea and Japan.

ASEAN gets serious about ecotourism development

0

asean-ecotourism-forum-aef

ASEAN tourism ministers and top executives at the opening ceremony of AEF 2016

RECOGNISING the high-yield, low-impact benefits of ecotourism, governments in South-east Asia are now putting serious efforts to develop this niche market by including sustainable and responsible travel in national planning policies.

At the regional level, the first-ever ASEAN Ecotourism Forum (AEF) which took place in Pakse, Laos last week saw the adoption of the Pakse Declaration, which will lead to a roadmap for the strategic development of ecotourism clusters and tourism corridors.

Speaking during the AEF, Frans Teguh, director of infrastructure development & tourism ecosystem at Indonesian Ministry of Tourism, sees “big potential for marine tourism” and projects ecotourism to contribute to 10 per cent of the country’s tourism market within the next five years.

The Indonesian government will integrate ecotourism into the national masterplan this year, in addition to identifying destinations like Toba Lake, Labuan Bajo and Mandalika as priority areas for ecotourism development. As well, a special pavilion dedicated to sustainable tourism will debut at PATA Travel Mart this year, Frans told TTG Asia e-Daily on the sidelines of the forum.

The Malaysia National Ecotourism Plan 2016-2025 will be using the cluster approach – i.e. grouping a critical mass of competitive and/or complementary tourism products in a geographical area – as a planning tool to foster integration, informed Amran Hamzah, a professor in tourism planning and director of the Centre of Innovative Planning and Development at Universiti Teknologi Malaysia.

While he declined to reveal more details of the plan at press time as the strategy was still undergoing discussion, Amran said that it will seek to avoid earlier weak points in the National Ecotourism Plan 1996 such as the absence of “buy in” from the private sector.

For Thailand’s minister of tourism & sports Kobkarn Wattanavrangkul, bringing standards at ecological sites, national parks and historical cultural centres to international levels is a key concern. Besides working with global organisations like UNWTO to pursue internationally recognised standards, the Tourism Authority of Thailand has rolled out the Seven Greens campaign to promote responsible travel and destinations, she revealed.

Many areas still need the strong support of governments in the ecotourism development field though, industry stakeholders pointed out at the AEF.

Owing to the “high startup costs” in ecotourism ventures, Asian Development Bank’s senior portfolio management specialist of Lao PDR Resident Mission, Steven Schipani, urged governments to proactively identify viable tourism projects and provide stronger destination marketing in order to lend a helping hand for SME entrepreneurs in this niche sector.

Meanwhile, Xu Jing, regional director for Asia and the Pacific, would like to see more open visa policies. “Unless visa issues are facilitated and seriously taken up by governments, ecotourism benefits cannot be fully realised,” he remarked.

Indian operators up in arms against OTA pricing policies

0

india-ota-protest

MORE than 1,000 tour agents, transport operators and hoteliers held a protest late last week at Jantar Mantar in New Delhi against what they termed as “unethical pricing policy by OTAs”.

All major Indian travel trade associations in the country were represented, including Travel Agents Association of India, Travel Agents Federation of India, Association of Domestic Tour Operators of India and the Indian Tourist Transporters Association.

According to the protestors, Indian OTAs are misusing foreign direct investment to offer heavy discounts on the tariff of hotel rooms. They contend that this will in turn outprice smaller agencies and unfairly wipe them out of the market.

“This is not an issue of brick-and-mortar operators against OTAs. We understand that technology is good for the industry. We are just protesting against unethical business practices where they are using foreign funding to heavily subsidise products in such a way that small players can’t exist in the trade,” said Neeraj Rustagi, director, Regency Tours.

“Recently there was a flash sale on an OTA where they were offering a hotel room worth 4000 rupees (US$59) for as low as 125 rupees.”

Ctrip had invested US$180 million in MakeMyTrip earlier in January, while Naspers alsorecently injected US$250 million in the Ibibo Group, which runs Goibibo.com.

An agent who wished to remain anonymous said most Indian OTAs are reporting losses because of the heavy discounts they are offering. MakeMytrip in May reported a loss of US$49.9 million for its fiscal year, the company’s 14th straight loss making quarter.

“Such absurd discounts are also diluting the brand value of hotels. We want the government to streamline policy for e-commerce portals so that they can’t subsidise the product in order to remove the competition,” said Harjinder Singh, team leader, 24×7 Travels.

The protesters also shared that it will soon file a case at the Competition Council of India.

Buffalo Tours launches MICE arm

0

BANGKOK-BASED leisure specialist Buffalo Tours is leveraging its 22 years of destination management experience across Asia to court the corporate events market, with the establishment of a MICE division.

At a trade party last week to present the new Buffalo Events to its corporate clients and business partners, Sarah Randall, regional MICE manager of the division, told TTGmice e-Weekly that the business events specialisation was formed in response to rising demands from clients to provide such support, especially for events that require unique experiences and CSR elements.

Buffalo Events will focus on delivering teambuilding and incentive programmes and on providing corporate transfers and unique venues for dinners, meetings and other gatherings.

Attention will also be paid to connecting clients with sustainable tourism products and services.

In a press statement, Randall said: “Our team of experienced MICE staff is committed to providing excellent customer service and delivering bespoke tailored events that are on point for our clients’ needs, while maintaining our commitment to responsible tourism.

“With a wealth of experience in the region, Buffalo Events is excited to offer engaging and impactful events which fit client agendas but also have a positive effect on the community in which we operate.”

Matt Masson, managing director of Buffalo Tours, pointed out that corporate clients can benefit from the company’s “own operations across 11 countries in Asia” as well as partnership with ” a large volume of hotels, tours and venues (which offer) competitive rates”.