TTG Asia
Asia/Singapore Wednesday, 8th April 2026
Page 1638

Luxe City Guides’ new directory for agents, hotels now live

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Luxe City Guides has launched Luxe Directory, a B2B tool allowing hotel concierge teams, travel consultants and remote concierge service providers to create personalised shortlists and share them with travellers.

Travel consultants can choose from a database of more than 6,000 recommendations, organised by category and location. The directory currently covers 30 global destinations and all relevant categories such as accommodation, dining, shopping, activities and spa and beauty.

In addition, Luxe Directory can be personalised to allow companies to add new content and recommendations in their database, place their logos and create custom emails and PDFs to share with clients.

The directory can be accessed via any browser and on any device. For more information, view the Luxe Directory presentation at www.luxecollaborations.com/directory.

Game of Thrones tours with Flight Centre Singapore

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Travel retailer Flight Centre Singapore has launched a series of Game of Thrones-themed tour packages visiting iconic set locations of the HBO series in Europe during winter.

In Dubrovnik, Croatia, travellers can visit King’s Landing – the main filming location of the show – as well as Gradac Park, the site of the Purple Wedding, and the abandoned Hotel Belvedere, where The Red Viper met his end.


Dubrovnik, Croatia

A tour to Iceland will traverse from Reykjavik — where the scenes Beyond the Wall, and with the White Walker’s, were filmed — to Thingvellir National Park, home to two of the Gullfoss waterfall and Geysir hotspring.

There are also tours to Alcazar of Seville, where the 14th-century Spanish castle was the setting for the Water Gardens of Dorne.

Qantas codeshares on Jetstar’s Australia-HCMC flight

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Qantas has since June 5 expanded its codeshare arrangement with Jetstar Airways to include travel between Melbourne/Sydney and Ho Chi Minh City on the latter’s Boeing 787 aircraft.

Qantas customers can choose the non-stop Jetstar service to Ho Chi Minh City on one direction of travel, and travel via Singapore on Qantas and Jetstar Asia in the other direction.

Those opting for the codeshare service will be entitled to Qantas Frequent Flyer points and status credits; hot meal and a pre-landing refreshment; access to the Jetstar seat-back in-flight entertainment; a comfort pack; access to Qantas Club Lounge in Sydney and Singapore for eligible passengers; Qantas International baggage allowance; and an option to stopover in Singapore.

Chinese luxury market finally takes liking to customisation

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Tailor-made itineraries are rapidly gaining traction among China’s luxury travellers in recent years, with the demography becoming better travelled, more globally-oriented, more plugged-in to the gamut of products available and motivated by more complex needs, said buyers at the recent ILTM Asia.

According to Hurun’s The Chinese Luxury Traveller 2017 report, the proportion of wealthy Chinese choosing standard packages fell from 37 per cent in 2015 to 26 per cent last year, with over half showing preference for fine-tuned packages (27 per cent) or fully-customisable packages (23 per cent).

“A lot of companies previously were about groups and having charters and fixed departures, which (continues) to happen in the luxury segment. But now the ‘real high-end’ (segment) looks for tailor-made experiences, niche destinations and properties with few Chinese guests,” said Aymeric Naudin, assistant general manager at China’s Sparkle Tour.

Wealthy travellers now have desires more sophisticated than “spending money and being flashy”, he explained. They want to learn on their travels and live like a local, and are better able to realise these goals, being “less shy to interact with locals” and with “(lesser) language barriers”.

Even Ctrip, China’s largest OTA, now provides on-request itineraries to “high-end clients” via its luxury brand HHTravel. “Clients often turn to us with requests for something unique and we connect them to an ‘experience guide’ who will design an itinerary for them,” said Luigi Deng, market manager Italy, accommodation business, Ctrip.

Li Changsong, managing director at Deluxe MICE Tour & Luxury Travel, foresees the Chinese luxury market would ultimately turn into a tailor-made one. He said: “There is a great phenomenon happening – people are now more aware of new products and more (discerning) about quality.”

Despite being a proponent of the value of personalisation, Li admitted that packages continue to make up 30-40 per cent of his business. “It takes time for the market to mature,” he told TTG Asia.

Meanwhile, Kevin Wang, business development manager at Megastars, a B2B company selling packages, has seen sustained demand for the fixed format, while acknowledging the need to continually incorporate new products to stay relevant.

Stay limit a concern as Vietnam extends visa waiver

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Vietnam’s extension of visa exemption for several European countries is a welcome move, but trade players interviewed said that conditions limiting single-entry stays to 15 days need to be revisited.

The Vietnamese authorities recently announced that they will extend the current visa waiver scheme for France, Italy, Germany, Spain and the UK for another year from June 30.


Tourists in national park in Quang Binh

The scheme has been in place since mid-2015 and resulted in double-digit growth in arrivals from Western European countries in the first four months of 2017.

Jose Gregorio Manzo, general manager of Asian Trails Vietnam, said his company has seen an increase of 30-40 per cent from these markets since the introduction. In 2017, he saw largest growth from Spain and the company is on track to surpass the 40 per cent increase seen in 2016.

However, he said the 15-day limit is insufficient as longhaul customers normally make enquiries about two- to three-week holidays in Vietnam.

Hoang Minh Ngoc, Saigon office manager at Indochina Charm Travel, agreed: “In my experience, Europeans prefer more time (in the destination) after having spent about 24 hours to get there.”

Pham Ha, founder and CEO at Luxury Travel Vietnam, added that the single-entry condition is proving a damper for the suggested three-week, multi-entry itineraries.

“European travellers usually holiday for two to three weeks in South-east Asia,” he said. “They combine Vietnam and countries such as Laos, Cambodia, Thailand and Myanmar and often want to return to Vietnam. Therefore, they still have trouble getting visas while travelling.”

Florencia Allo Morena, general manager at Khiri Vietnam, said a duration of 15 days (17 including flights) is typically enough for clients. However, if this becomes an issue, a multi-country programme would be opted.

Open Destinations acquires mobile tour itinerary app Tineri

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DMCs can use Tineri to provide travel agents with an app in their own branding, co-branded with the DMC, or with the DMC’s branding only

Travel technology provider Open Destinations has acquired a majority stake in Tineri, a Bangkok-based mobile itinerary startup designed for the tour operator market.

The acquisition is a result of the demand Open Destinations has witnessed among its worldwide customer base, as well as its vision of where the industry is heading, according to CEO Kevin O’Sullivan.

Owing to the higher levels of engagement tour operators are now seeking with their customers, and Tineri will enable them to “(keep) their customers informed and provide high levels of service throughout the trip”, said O’Sullivan. “Tour operators who invest in an app like Tineri can reinforce their brand and build customer loyalty.”

Tineri allows tour operators to engage with their customers and collect real-time feedback, both during the holiday and after they have returned home. Travellers will have access to in-depth itineraries which are integrated with Google Maps, allowing them to follow their trip in a map view with pop-up destination information along the way.

The white label app is available for download through the Apple Store or Google Play. Tour operators can connect to the app through a web-based CMS or, with the Enterprise version, by pushing itineraries directly from their reservations system.

Tineri is founded in 2016 by Tim Russell, who will continue to head the company as CEO.

Amadeus’ wireless solution makes ancillary payment at airports easier

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Amadeus and payment technology provider Ingenico have launched Amadeus Airport Pay, the industry’s first wireless payment solution that accepts EMV1 chip card payment and can be used by multiple airlines, ground handlers and banks.

Lufthansa Group, as the launch partner, will this month start rolling out the solution at check-in desks and ticket offices in over 170 airports around the globe.

For airlines with separate airport counters for check-in and ancillary payment, this solution provides an opportunity to convert more ancillary sales by eradicating the related inconveniences for passengers. Because Amadeus Airport Pay is not bound to any physical infrastructure, airlines and ground handlers can take payments anywhere in the airport.

“Amadeus Airport Pay enables our travellers to choose customised ancillary services for their flight while checking in or at the gate – securely and with a variety of payment options, and without the need for detours,” said Kai Schilb, head of payment at Lufthansa Group Hub Airlines.

Celia Pereiro, head of travel payments at Amadeus, added: “Airlines and ground handlers can open the door to a smoother trip – imagine roaming agents approaching you while queuing to offer the ancillary service you need – it’s a win-win for the airline and the traveller.”

The new solution also makes it easier for airlines and ground handlers to connect to their banks of choice. Amadeus Airport Pay can be fully integrated in the airline’s sales flow so payments are faster, more accurate and automatically accounted for.

EMV cards have enhanced anti-fraud capabilities at the physical point of sale. At airports, EMV terminals are ubiquitous in duty-free shops but still a rarity in airline check-in desks.

Peninsula Hotels on board with Silversea for Asian sailings

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Silversea Cruises has partnered The Peninsula Hotels to enhance the programming for the Silver Muse’s 73-day Grand Asia-Pacific Voyage in 2019 and other Asia-focused itineraries.

As part of the deal, the Hong Kong-based Peninsula Hotels will provide guests with insider knowledge on destinations through an onboard team of local specialists and chefs. It will also work with Silversea on events in select Asian cities.


Silver Muse

In addition, the voyage will end with a three-night post-cruise stay at The Peninsula Tokyo, which will include a Japanese-themed dinner in the hotel’s Grand Ballroom.

The Silver Muse will set sail from Sydney to Tokyo, visiting 39 destinations in 12 countries including Australia, New Zealand, Indonesia, Thailand and Hong Kong.

Departing on February 2, 2019, the cruise’s first quarter itinerary is now open for reservations.

New VP of operations, Singapore for Millennium Hotels

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Millennium Hotels and Resorts Group has promoted Lee Richards to vice president of operations, Singapore, with the overall responsibility of delivering maximum business growth and profitability.

Richards joined the Millennium Hotels and Resorts Group in 2009; and had served as cluster general manager for Copthorne London Gatwick Hotel, Copthorne Effingham Park Hotel and Copthorne Slough-Windsor Hotel.

In March 2017, he was appointed as cluster general manager managing Grand Copthorne Waterfront, Orchard Hotel Singapore, M Hotel Singapore, Studio M Hotel, M Social Singapore as well as Copthorne Kings Hotel.

Shangri-La names Bonke president and COO

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With effect from September 1, 2017, Oliver Bonke will be president and COO of Shangri-La Hotels and Resorts.

Based at Shangri-La’s headquarters in Hong Kong, Bonke will report to Shangri-La Asia CEO Lim Beng Chee and oversee the group’s executive vice presidents responsible for regional hotel operations, as well as the operational division heads of F&B, sales, marketing, rooms, engineering, security and quality improvement.

Bonke has nearly 30 years of experience in the hospitality industry, most recently with New York-headquartered Loews Hotels & Co as chief commercial officer.

Prior to that, he was chief commercial officer for InterContinental Hotels Group in the Americas. At Starwood Hotels and Resorts, he was senior vice president, sales and marketing in Asia-Pacific before taking up the same role covering Europe, the Middle East and Africa.

Oliver Bonke (left)