TTG Asia
Asia/Singapore Thursday, 1st January 2026
Page 1572

New Travelport technology resolves flight disruption issues

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Boris Padovan (left) with Keri Ingmire

Airlines are likely to have an easier time managing passengers and helping them with accommodation issues during flight disruptions, thanks to a new technology from Travelport.

The travel technology company has launched Resolve, a paperless system for airlines that automates sourcing, distribution and booking of hotel rooms when flights are cancelled or delayed.

Boris Padovan (left) with Keri Ingmire

It will notify affected passengers by email and text message, and lead them to a listing of available partner hotels on ground. The airline will be able to customise the presented list along variables such as price per night and passenger class.

Passengers can then reserve their rooms and check in with their electronic bookings. This can cut the queues on ground at customer service, and shave check-in time from about 15 minutes to about two minutes, said Resolve product owner Keri Ingmire.

At the same time, the airline will be able to keep track of booking numbers and expense data live. The suite also includes actionable insights into irregular operations, including hotel-related costs and passenger activity patterns, as well as analysis on the cost of disruptions and improvements an airline can make to its service.

Resolve was trial-tested with a major US-based carrier, and Travelport is now in talks with several airlines to implement the system, said Boris Padovan, vice president of global sales, airline IT solutions.

There are also plans to integrate it into Travelport’s other products, such as Trip Assist and Fusion, as well as independently hosted airline apps, said Padovan.

Besides improving customer service for airlines, adopting such a system can also translate into better customer satisfaction, reduced costs and an added safety blanket for travel agents, said the managing director of Pegasus Travel, Charles Tan.

-reporting from Travelport LIVE, Sydney

Scully joins Four Points by Sheraton Penang as GM

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Four Points by Sheraton Penang has appointed David Scully as general manager.

Scully has over 25 years of international experience in the hotel industry, spanning Hong Kong, Nairobi, Tajikistan and Azerbaijan, where he took up roles as general manager and pre-opening general manager.

He first started his career as a busboy in The Golden Sands Resort, Penang, before moving to Shangri-La Hangzhou in China, and onto Shangri-La Tanjung Aru Resort, Kota Kinabalu, Sabah, where he was director of F&B.

Thailand sharpens niche marketing plans for 2018

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At its annual TAT Action Plan meeting yesterday, the Tourism Authority of Thailand (TAT) unveiled its 2018 marketing plan to grow the country as a preferred destination with more targeted niche marketing on the international and domestic fronts.

Yuthasak Supasorn, TAT governor, said: “Clearly the age of mass marketing is over. The future lies in sharply focussed marketing campaigns, which can deliver measurable results. These will help us maintain a strong brand presence, improve the efficiency of our marketing spend, address the seasonality factor, decongest popular destinations and establish closer cooperation with potential partners that include many industry businesses and local communities who can contribute to the success of our objectives.”

(Middle three, from left) TAT’s Yuthasak Supasorn; Ministry of Tourism and Sports’ Kobkarn Wattanavrangkul; and TAT board’s Kalin Sarasin; with TAT executives and industry players at press conference to announce the marketing plan

For the international marketing plan strategy, which will be rolled out over the 12-month period of the 2018 fiscal year, beginning October 2017, TAT has segmented target customers worldwide ranging from first-timers to repeaters, senior citizens to sports enthusiasts. TAT will also emphasise on niche markets including weddings & honeymoons and ladies, as well as continue to create a brand image as a luxury travel destination.

A stronger emphasis will be placed on gastronomy tourism, with spotlight placed on the opening of the Michelin Guidebook Bangkok and Thailand’s hosting of the fourth UNWTO World Forum on Gastronomy Tourism.

While TAT will continue to use “Amazing Thailand” for its international marketing slogan with the “Discover Amazing Stories in Amazing Thailand” tagline, in 2018 the NTO will change its marketing angle slightly with the new concept of “Open to the New Shades of Thailand” to give more depth to the presentation of Thailand’s tourism, grow the business for grassroots tourism sector players and enhance the country’s image as a land of amazing diversity worth discovering further.

In the domestic market, TAT will train its sights on increasing the travel frequency of potential groups (seniors, millennials, families, multi-generation and ladies) with the “Unique Thai Local Experience” slogan in 2018.

Some examples of new initiatives for domestic marketing by TAT include creating awareness of waste management during local festivals, promoting creative gastronomy and building tourism networks to be environmentally conscious.

In 1H2017, Thailand received reached 17 million international arrivals and a revenue of 876 billion baht, of which the China market was the top generator followed by Russia and Malaysia. The Thai government has set a growth of not less than eight per cent increase in tourism revenue for 2018.

Europe turns to matchmaking to get love from China, US travellers

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Europe is planning a series of eight educational conferences and B2B matchmaking events targeted at the US and China, set for launch in 2018, which has been designated EU-China Tourism year.

Recognising that many intercontinental tourists see Europe as a unified destination, the Partnerships in European Tourism programme will focus on themes and routes of interest to the visitor – such as family travel, culture, film and TV, lifestyle and romance – instead of specific countries, cities or sights.

Tourists at Jungfrau, Switzerland

The programme will kick off with its first event in Venice on January 19, 2018, while the second will take place in Berlin in March, coinciding with ITB Berlin. The conference and matchmaking workshop will focus on Europe’s culture, pan-European itineraries (such as river cruising) and group tours.

The third conference will be held in April in Beijing, with an emphasis on family travel and catering to European companies seeking to tap outbound demand from China.

Details on subsequent events in China and the US will be announced later.

The programme is funded by the European Commission and delivered by a consortium made up of the European Tourism Association (ETOA), the European Travel Commission and the European Association of Travel Agents and Tour Operators (ECTAA).

Tom Jenkins, CEO, ETOA, said: “The Partnerships in European Tourism programme… recognises the high value of strong business relationships between supplier companies in the EU and potential customers in external origin markets.”

Added Michel de Blust, secretary general of ECTAA: “This initiative provides a unique opportunity to strengthen tourism relationships with strategic partners in third country markets, with a view to increasing travel and tourism. It will also foster cooperation among European tourism companies for the promotion of EU transnational products.”

Travelport offers APAC agencies mobile app to assist ‘always-on’ travellers

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Following its launch in the EMEA region, Travelport’s new mobile product Trip Assist will be rolled out in Asia-Pacific, with a showcase at the annual Travelport LIVE event in Sydney this week.

The technology is touted for allowing travel service providers to engage with customers at various stages of their journey, through mobile travel capabilities such as flexible itinerary management; real-time communications; day of travel assistance; push-notification reminders; real-time alerts; and the option to call an agent from within the app.

One key element is Travelport Engage, a mobile messaging tool which delivers personalised travel updates during and after every trip.

More features are being planned to encourage user control via the ability to request flight changes, select preferred seating and the ability to synch trip information with personal calendars from within the app.

Fergal Kelly, CCO of Travelport Digital, commented: “The increasingly connected traveller expects support throughout their trip. Customer engagement via mobile is now critical for agencies of all sizes and we believe that the business travel industry and business travellers are not yet well-served.”

The Asia-Pacific launch comes as growth in mobile bookings in the region outpace that in any other region, according to Travelport. Mobile travel sales have seen double-digit growth in markets like South Korea (58.7 per cent), Australia (52.2 per cent) and China (49.9 per cent) in the past five years. It is estimated that by 2020, 76 per cent of the growth of online travel will come from mobile sale.

Maldives agency Sunland steps up hotel management plans

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Maldives-based Sunland Travel will manage a 12-room boutique hotel set for opening on Hulhumale Island in 1Q2018, the second in its management portfolio after the 36-key Makunudu Island resort.

Unlike the Makunudu Island resort in North Malé Atoll which caters to the leisure market, this yet to be named, three-floor property overlooking Hulhumale beach will cater mainly to business travellers, Sunland Travel’s managing director, Shabeer Ahmed told TTG Asia at the recent Travel Trade Maldives show.


Makunudu Island resort 

Ahmed added: “The (journey) from Malé takes between 10 to 15 minutes by speed boat. Once the Malé-Hulhule bridge project is completed in 2018, it will be a five-minute drive.”

Facilities will include free Wi-Fi in rooms and public areas, laundry services, a juice bar and 24-hour reception, while rooms will each feature an iPod docking station.

New Courtyard by Marriott to open in Nha Trang

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Marriott International has signed an agreement with Hon Tam Nha Trang Sea Joint Stock Company to open Courtyard by Marriott Nha Trang Hon Tam Resort in southern Vietnam.

Due to be completed in 2020, the beachfront resort will feature 373 guestrooms and onsite dining venues.

Hon Tam island

The property is situated a 20-minute boat ride away from Nha Trang city on an exclusive island, and lies within easy access to key attractions including the Vinpearl amusement park, Long Beach and the historic Po Nagar Cham Towers.

Singapore hotel rates in June slump to lowest in recent years

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Singapore hotels saw absolute ADR and RevPAR levels hit their lowest for the month of June since 2010, according to preliminary data from STR.

The country has posted year-on-year declines in ADR each month since February 2016, which STR analysts attribute to growing hotel supply and economic challenges.

In June 2017, ADR fell 2.5 per cent year-on-year to S$258.03 (US$188.56), while RevPAR was up 1.5 per cent to S$203.62.

This was despite a 4.1 per cent increase in occupancy to 78.9 per cent, alongside a 6.5 per cent demand increase and 2.3 per cent supply growth.

STR analysts noted that Singapore’s strong demand for the month was likely boosted by an 11-day calendar shift in Ramadan. With an earlier Eid Mubarak, the usual influx in foreign visitors from key tourism source markets like Indonesia occurred in June as opposed to July.

A giant Game of Thrones surprise

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Kristian Nairn, who played gentle giant Hodor in Game of Thrones (GoT), surprised fans on tour in Belfast last week when he popped out from behind a door at Ballintoy Harbour, a scene made famous as part of the Iron Islands of House Greyjoy in the hit series.

Participants on the Giant’s Causeway Tour were also invited to recreate Hodor’s famous “hold the door” scene, after being treated to insider tidbits about the show and its characters.

Nairn “holds the door”

The surprise was arranged for by TripAdvisor as it released its analysis of annual search activity data for GoT filming locations since 2012, a year after the series began to air.

Most locations have experienced significant increases in traveller interest, with some even seeing a 2,270 per cent spike since appearing on the show. Spain and Iceland are the most popular GoT tourism destinations, TripAdvisor revealed.

GM named for Six Senses’ upcoming private island resort in Cambodia

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Six Senses Hotels Resorts Spas has appointed Alistair Anderson as general manager of Six Senses Krabey Island, a 40-villa resort scheduled to open in 2018 in Cambodia.

Prior to joining Six Senses, he was the operations manager at Two Wolves Community Cantina, a social enterprise of The Cardoner Project, Sydney.

The Australian brings more than 25 years of experience to his new role, having worked with international and independent hotel groups. These include rooms and general manager assignments with Hyatt International in Sydney and Canberra, Aman Resorts in London and Bali, and the Merrivale Group in Sydney.