Hardy-ness much needed at PATA

October 9, 2017

While both the UNWTO and WTTC have named new chiefs, PATA decides to keep its CEO, extending Mario Hardy’s contract by another three years from January 2018.

In the past three years, Hardy has quietly and steadily rebuilt PATA, bringing back financial stability to the association, bolstering membership not just by numbers but by drawing new players such as Airbnb, AppNexus and what3words, and providing members with more content, events and activities.

PATA membership now stands at 830. It also has 36 chapters with more than 5,000 members, and 20 student chapters with more than 7,000 members.

Kevin Murphy, president & CEO, Asiawide Hospitality Solutions Hong Kong and PATA chairman 2015-2016, is one of many that welcomed the decision. He said: “Mario’s contract renewal is a great opportunity to see PATA’s effective rebuilding continue under his effort.

“PATA can only succeed fully with engaging more industry volunteer involvement and with engaging identified commitment from members who are ready and willing to continue to make it more relevant for those many others who have yet to see the added benefit of renewing or initiating membership.

“As always its future success depends on many and, while the current CEO has also shown what next steps are both possible and likely necessary, in the long run it is the members who also need to help find the resources to provide him with added staff support with stronger industry senior level experience and influence, so that his role is not too exhausting with just one man’s effort.

“I wish him and PATA well and will continue to be available when called where I can help both members and destinations and companies considering membership.”

Hardy told TTG Asia: “PATA and I started a journey together three years ago and we still have a lot of work to do to move the organisation forward and remain sustainable in this great period of uncertainty in the world.”

Hardy’s CEO extension comes at a time when the industry is watching whether the cohesive UNWTO-WTTC partnership forged by their respective former heads Taleb Rifai (outgoing) and David Scowsill will remain. Rifai will be replaced by Zurab Pololikashvili, current Georgia ambassador, as UNWTO secretary-general for 2018-2021, while Gloria Guevara Manzo, former tourism secretary for Mexico, is just warming her seat at WTTC as the new president.

More crucially, China has initiated a new international tourism organisation, World Tourism Alliance, that is seen by some as a potential game-changer.

Accor to develop Orient Express hotels after acquisition

By TTG Asia

October 9, 2017

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orient-express-sncf — Since 1977, the brand's image has been developed by state-owned SNCF Group

AccorHotels, which is acquiring a 50 per cent stake in Orient Express, currently fully owned by the SNCF Group, intends to develop a new collection of luxury hotels under the iconic brand.

The new collection is expected to offer an experience evoking a sense of history and that combines East and West in iconic locations.

Since 1977, the brand’s image has been developed by state-owned SNCF Group

Since 1977, SNCF Group has been involved in developing the brand’s image, notably through the restoration of vintage carriages dating from the 1920s, known as the Pullman-Orient-Express.

The seven historic cars, symbols of French Art Deco, will remain the physical property of the state-owned rail group, and will be operated by Orient Express for private journeys and events.

AccorHotels also sees a new use for them an exceptional setting for events, which may be held in collaboration with AccorHotels’ other businesses such as Potel & Chabot, Noctis and John Paul.

AccorHotels and SNCF Group intend to jointly preserve, promote and share the heritage connected with the train through the Orient Express Endowment Fund, a public interest body whose aim is to encourage and support awareness-building initiatives.

Orient Express made its first trip between Paris and Constantinople 134 years ago.

Pan-Pearl River Delta cooperation deepens

By TTG Asia

October 9, 2017

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Pearl-River-New-Town-Guangzhou-China — PPRD covers Chinese provinces and SARs; Pearl River New Town in Guangzhou pictured

Heads of tourism within the Pan-Pearl River Delta (PPRD) have signed a PPRD Regional Tourism Union Co-operation Agreement, which will see provinces and regions work together on seven aspects, including promoting cooperation between the mainland and the SAR duo of Hong Kong and Macau.

Other areas include building the PPRD tourism brand and designing quality tourist routes, conducting overall tourism marketing strategies, establishing a sound tourism market order, strengthening the training of tourism talents and cooperation among think tanks, and improving cooperation mechanism.

PPRD covers Chinese provinces and SARs; Pearl River New Town in Guangzhou pictured

The signing took place at the 2017 PPRD Regional Cooperation Chief Executive Joint Conference – set up in 2004 as a State Council-approved platform for regional cooperation and communication – and was witnessed by chief executives of nine provinces and the two SARs as well as leaders from the relevant Chinese ministries.

PPRD covers nine provinces, namely, Fujian, Jiangxi, Hunan, Guangdong, Guangxi, Hainan, Sichuan, Guizhou and Yunnan, and the SARs of Hong Kong and Macau.

In March 2016, the Pan-Pearl River Delta Regional Cooperation was officially included into the Outline of the 13^th Five-Year Plan for Economic and Social Development as a national strategy. That meant the region takes the lead in promoting reform, be a key engine for China’s economic growth and the Belt and Road Initiative, and fast tracks Mainland-Hong Kong-Macau cooperation.

Hurtigruten flags polar cruises to Singapore market

By TTG Asia

October 9, 2017

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Since naming Scenic Travel its GSA in Singapore in July, Norway-based Hurtigruten has gone on to launch its 2018/ 2019 cruise programmes in the lion city.

It is offering sailings that depart from Norway, Iceland, Greenland, Svalbard, Arctic Canada and the Northwest Passage, as well as to Antarctica and along both coasts of South America.

MS Amundsen is the first of two hybrid ships Hurtigruten will add to its fleet over the next few years

William Harber, Hurtigruten’s president for China & Asia-Pacific, noted: “Expedition cruising is one of the fastest growing segments in travel and Singaporeans are increasingly interested in adventures to new, breathtaking destinations.”

Travellers from South-east Asia have by now visited many of the must-see destinations in Asia, Europe, and North America and are looking for new places to explore, both as a status symbol and as a fresh and exciting experience, according to a Hurtigruten statement.

Hurtigruten has a fleet of 14 ships, while two new expedition vessels, MS Amundsen and MS Nansen, are set to be delivered in 2018 and 2019 . The two additions are said to be the world’s first expedition ships able to sail fully electric with sustainable hybrid technology.

Cebu Pacific invests nearly US$2m in disabled passenger lifts

By TTG Asia

October 9, 2017

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Cebu Pacific (CEB) is set to roll-out disabled passenger lifts (DPLs) in key airports in the Philippines, which would ease the boarding experience for persons with reduced mobility (PRMs) on the airline’s flights.

CEB says it is the first airline to invest in its own DPLs, which will be free of charge for Cebu Pacific passengers with reduced mobility, who need only the tick the box indicating their need for wheelchair assistance upon booking flights.

DPLs will be progressively installed in all of CEB’s hubs in the Philippines

The airline has invested over 100 million pesos (US$1.95 million) for the procurement and installation of 35 DPLs, the first of which was installed in the Ninoy Aquino International Airport Terminal 3 in March for testing and evaluation and used to lift PRMs on some CEB flights since July.

Michael Ivan Shau, vice president for airport services of Cebu Pacific, said the remaining DPL units would be installed starting 2018. Six more would be placed at the NAIA Terminal 3, with the rest deployed to other CEB hubs across the country – namely, Clark, Kalibo, Iloilo, Cebu and Davao; as well as high-traffic airports across the country with CEB flights using Airbus aircraft. The airline targets completion by June 2018.

PRMs include pregnant and elderly passengers, in addition to persons with disabilities (PWDs).

In 2016 alone, over 43,000 passengers availed of wheelchair assistance from the check-in counter. Of this number, more than 14,000 were wheeled from the check-in counter and carried to their seats in the aircraft, according to a CEB statement.

The DPL was introduced in 1998 by international aircraft service provider Airport Maintenance Services–Ground Service Equipment to give airports a safe, comfortable and dignified way to get PRMs on and off aircraft. The DPL allows PRMs, as well as their companions or service agents, to board the aircraft or deplane via the aircraft door designated by the airlines. To date, there have been at least 500 DPLs used worldwide.

Meanwhile, the airline also recently implemented the 20 per cent discount on base fares and 12 per cent value-added tax (VAT) exemption for all domestic flights for PWDs and senior citizens across all its booking channels.

A case for chatbots

By Industry Expert

October 9, 2017

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Research shows that more consumers are using messaging apps compared to social networks, and this trend is fast extending to the travel industry where we are seeing chatbots as messenger apps being rolled out as a new and immediate interface of customer interaction.

According to a report from BI Intelligence in 2016, for the first time ever, messaging apps have now caught up with social networks in terms of users. In fact, messaging apps are now even more popular than social networks.

White: How and why chatbots are transforming the travel industry

The combined global monthly active users of Facebook, Instagram, Twitter, and LinkedIn are between three and 3.5 billion, which lags behind that of messenger apps including WhatsApp, Messenger, WeChat, and Viber at around 3.7 billion.

This is how chatbots can transform the travel industry.

Chatbots can serve as 24/7 front-end customer care specialists. Gone are the days of responding manually to comments and enquiries in your blog, website and social media channel.

Chatbots are capable of totally transforming visitor servicing in destinations after hours. Frequently asked questions and enquiries can be answered any time of the day or night, including when travellers are arriving at a destination and the visitor information centre/welcome centre is closed.

Chatbots meet the “instant” in instant messaging. Responses can be automated using intelligent chatbots that can efficiently carry out basic requests for information. Customers can be served quickly as time spent on hold waiting for enquiries to be answered is reduced/removed.

Chatbots drastically reduce overheads and promote relationship management. As counter-intuitive as it sounds, bots are great at managing relationships with human beings. With thoughtful pre-programming, chatbots can supplement the entire travel experience, beginning with automated pre-arrival reminders, to suggesting nearby entertainment spots and transportation facilities at destination.

Humans are open to using chatbots. In a recent study by Retale, when asked whether or not they had ever used a chatbot, almost 60 per cent of respondents answered “yes”. And of those who hadn’t tried a chatbot, 53 per cent said they were interested.

It is market research as you go. From a research perspective, imagine the rich qualitative data you will collect concerning your customers. You can refine, change and develop travel products as you see trends emerging.

Chatbots are multilingual. Imagine the diverse markets you can reach!
Post-trip, bots may send out feedback forms that can solicit valuable information on how your business could further improve a guest’s travel experience.

Brad Calder named GM of Hurawalhi Island Resort Maldives

By TTG Asia

October 9, 2017

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Crown and Champa Resorts has appointed Brad Calder as general manager of Hurawalhi Island Resort Maldives and Kudadoo Private Island, opening February 18, 2018.

Calder has over 20 years of industry experience, having spent time at a number of top hotels and restaurants across the globe, including Home House Private Members Club & Hotel (London), Stamford Hotel (New Zealand), HPL Hotels (Bali), Gili Lankanfushi (Maldives) and Warwick International Hotels (Fiji).

GHM appoints first local female GM

By TTG Asia

October 9, 2017

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General Hotel Management (GHM) has named Deasy Swandarini general manager of The Chedi Club Tanah Gajah, Ubud, Bali.

Balinese by birth, Swandarini joins the GHM family after having spent a large part of her hospitality career in several of Bali’s resorts including Kayumanis Nusa Dua, The Royal Santrian Luxury Beach Villas, The Mulia and The Ritz-Carlton Bali.

She was most recently general manager of Kamandalu Ubud.

[Sponsored Post] TTG Czech Luxury Autumn 2017

By TTG Asia

October 6, 2017

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Indonesia gives cash to charter operators

By Mimi Hudoyo

October 6, 2017

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Silangit Airport is currently undergoing upgrading. Credit: silangit-airport.co.id/

The Indonesia Ministry of Tourism is offering cash as incentive for charter operators to open new routes to the archipelago.

A decree issued by the ministry in August stipulated that the incentive, available until December 31, is given to the airline or travel company (charterer) who bring tourists either from a new original city in other countries or to a new destination in Indonesia.

Silangit Airport is currently undergoing upgrading. Credit: silangit-airport.co.id

Each charter flight must stay a minimum of three nights for travellers from ASEAN countries and Asia, and 11 nights for travellers from Europe and the US.

The incentive amount ranges from US$15 to US$25 per passenger depending on the origin of the flight and the length of stay.

I Gde Pitana, deputy minister for international marketing development, Ministry of Tourism, said: “For the first time ever, the Ministry of Finance has approved (our) proposal to give incentives to the (private sector) in the form of cash.”

Usually government agencies only support the programmes of the private sector, for example, by doing joint marketing.

“Our aim is to widen the market origins and (open new) destinations in Indonesia,” he said.

As part of the development of 10 ‘New Bali’s’, the government has been developing and upgrading airports in various cities in the country.

Some airports are being upgraded to international gateway status. They include H.A.S. Hanandjoeddin International Airport in Tanjung Pandan, Belitung, and Silangit in North Sumatra, which is targeted for launch on October 28. Both destinations are among the 10 New Bali’s.

While charter flights are expected to fly to these new destinations, the minister’s decree does not limit the incentives to only the 10 destinations.

Hardy-ness much needed at PATA

Accor to develop Orient Express hotels after acquisition

Pan-Pearl River Delta cooperation deepens

Hurtigruten flags polar cruises to Singapore market

Cebu Pacific invests nearly US$2m in disabled passenger lifts

A case for chatbots

Brad Calder named GM of Hurawalhi Island Resort Maldives

GHM appoints first local female GM

[Sponsored Post] TTG Czech Luxury Autumn 2017

Indonesia gives cash to charter operators

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