TTG Asia
Asia/Singapore Friday, 26th December 2025
Page 1498

Visit California projects US$1 billion spend from India by 2021

0

Visit California is holding its first-ever California tourism CEO mission to India this month, with the tourism board expecting to see 41 per cent growth in visitors from the market in next five years.

“California already commands 27.5 per cent share of the Indian outbound market to the US, accounting for 319,000 visitors who spent US$706 million in the state. We are projecting US$1 billion in spending from the Indian market by 2021. We also expect numbers from the Indian market to grow with the recent improved airlift from India,” said Caroline Beteta, president & CEO, Visit California.

Visit California will using digital marketing to attract more Indian outbound traffic

Air India commenced flights between San Francisco and New Delhi two years ago and is expected to begin direct flights to Los Angeles in 2018.

To achieve the desired results, the tourism board has increased its investment in the market from US$500,000 to US$800,000 for FY2017/18.

Betata elaborated: “We are developing and strengthening our relationship with the travel trade and adding new promotional layers targeted at consumers. We launched our Facebook page a few weeks back and have already garnered 40,000 followers.”

Visit California was recently in Mumbai, where it did its first global activation of FB Live with a few Indian celebrities and influencers present.

“Digital marketing is going to be our focus. We are working with our industry stakeholders in California to move them along in terms of how do we encourage and incentivise repeat Indian visitations,” she explained.

During the CEO mission, Visit California also signed an MoU with the Producers Guild of India, aiming to bring Indian film shootings to California.

In October, Visit California also launched the California Global Ready India series, which aims to educate travel suppliers on attracting and engaging Indian tourists, the first such undertaking in the US.

“We now see India offering more opportunities than any other market globally. Presently, 35 per cent business in San Diego is meetings and conventions but the Indian market is small. Going forward you will see much more of our promotional and investment in this marketplace to give San Diego and California much more awareness as a destination for all segments,” said Joe Terzi, president & CEO, San Diego Tourism Authority.

The tourism board is leading a delegation of 11 tourism CEOs on the mission, which began in Mumbai before moving to New Delhi.

Tokyu Hotels on expansion blitz, craves stronger global brand presence

0
Masato talks Japan expansion

Japanese hotel company, Tokyu Hotels, is on an expansion drive in the lead up to the 2020 Summer Olympics in Tokyo, with three properties scheduled to open in 2018 and one each in 2019 and 2020.

Sharing details with TTG Asia in an interview, Masato Iizuka, executive vice president of Tokyu Hotels, said next year’s openings will all be in Tokyo.

The 638-key Tokyo Bay Tokyu Hotel will sit close to Tokyo Disney Resort, granting families and large groups easy access to the popular theme park, while the tentatively-named Kawasaki Tonomachi Tokyu REI Hotel will open on the opposite shore of Tokyo International Airport (in Haneda), in King Skyfront where life science research and development facilities are clustered.

Masato shares details on Japan expansion

Commenting on Kawasaki Tonomachi Tokyu REI Hotel, Iizuka said: “(It will be) a lifestyle hotel that meets the demands of researchers and engineers from all around the world.”

The third upcoming property is Shibuya Stream Excel Hotel Tokyu, within a mixed-use development which houses offices, a hall and a shopping complex.

In 2019, Tokyu Hotels will debut its Excel Hotel Tokyu brand in Osaka, with a property located within Nanba Betsuin temple, “making it a unique hotel where one can experience Japanese culture”, said Iizuka.

Rounding off immediate expansion plans is a Tokyu REI branded hotel in Yokohama in 2020.

“We will continue to grow our property portfolio in Japan. Popular travel routes to and from Tokyo, Mount Fuji, Osaka and Kyoto are (places) where we are aggressively trying (to establish a physical presence in),” he said.

Although the Tokyu Hotels brand name is well established across Japan, Iizuka is determined to take its reputation farther in the world and he intends to make it happen through its ongoing partnership with Preferred Hotels & Resorts (PHR).

Currently, Tokyu Hotels has four hotels that are fully branded with PHR – The Capitol Hotel Tokyu (LVX Collection), Kyoto Tokyu Hotel, Nagoya Tokyu Hotel and Cerulean Tower Tokyu Hotel (Lifestyle Collection) – and 15 hotels that are represented by PHR as Travel Partners.

“Tokyu Hotels has developed a high level of brand awareness in Japan. However, we would also like to increase our brand’s reputation in the international marketplace. We believe that our partnership with PHR will help us achieve this goal as they have a large global outreach with more than 30 sales offices worldwide, and a suite of other support services that we can leverage on to enhance our international marketing efforts,” he opined.

But Iizuka’s quest for a stronger brand presence in the marketplace is not only to fight against global brands.

He explained: “Local hotel brands are very strong competitors in our current market (too). And don’t forget there’s also the rise of private accommodations acting as another fierce competitor in the industry.”

Together with PHR, Iizuka’s team has plans to conduct “numerous seminars and receptions in the various markets where PHR offices are located”.

Last Thursday Iizuka led a team of senior management personnel from Tokyu Hotels as well as representatives from 10 Japanese hotels to a roadshow in Singapore, co-hosted by PHR, to meet with travel agents, major incentive planners and corporate bookers based in the city-state.

Milestone deal bolsters IHG’s size in India

0
The agreement will increase IHG’s current system size in India by 34 per cent

InterContinental Hotels Group (IHG) has partnered SAMHI to rebrand more than 1,900 rooms within its India hotel portfolio to Holiday Inn Express hotels.

The portfolio comprises 14 hotels, including 10 open hotels across key cities such as Ahmedabad, Bengaluru, Chennai, Delhi NCR, Hyderabad, Kolkata, and Mumbai. The additional four hotels are under construction.

The agreement will increase IHG’s current system size in India by 34 per cent

All hotels in the portfolio will be closed while they are being refurbished and upgraded with the latest design directives, to ensure the portfolio is fully representative of the Holiday Inn Express brand globally.

Ashish Jakhanwala, managing director & CEO, SAMHI, said: “We look forward to working with IHG to develop the brand further and create an excellent offering for our domestic as well as international guests across Tier 1 cities in India, where there has been a noteworthy increase in demand for quality accommodation in mid-segment.”

“We believe that the re-positioning and rebranding of more than 1,900 rooms to Holiday Inn Express will be the largest such exercise in India’s hospitality sector to-date.”

Sudeep Jain, IHG’s vice president development, South West Asia, said: “This is a significant move towards establishing IHG as a leading player in the midscale hotel segment in India, while we continue to build on our upscale and luxury offering in the country with InterContinental Hotels & Resorts and Crowne Plaza Hotels & Resorts.”

IHG currently has 30 hotels operating across four brands in India, including InterContinental, Crowne Plaza, Holiday Inn and Holiday Inn Express, with a further 33 in the development pipeline.

Expedia reveals how different generations of Europeans travel

0
Fun-loving millennials interested in beaches

Compared to other generations, millennial travellers from Europe travel most frequently, but also tend to take the shortest trips, a highlight of an Expedia-commissioned study, released in May, which Expedia Thailand is now flaunting to shed light on travel habits from Thailand’s key European feeder markets.

The study considered French, German and British markets, which make up the most European tourists into Thailand, according to Pimpawee Nopakitgumjorn, director of market management at Expedia group.

Gen Z – adventurous beach bums? 

While 72 per cent of Gen Z travellers said taking risks and crossing things off their bucket list are imperative, 60 per cent are interested in trips that offer naps on the beach and all-day relaxation.

This could explain the popularity of lesser known beach destinations. In line with this, Expedia data show that Koh Lipe, Rayong and Trat have seen a surge in demand with nearly 50 per cent year-on-year growth. Expedia pointed out that these three destinations grew faster than the mainstream tourist destinations – Bangkok (+40 per cent), Phuket (+15 per cent), Pattaya (+30 per cent) and Chiang Mai (+25 per cent).

Fun-loving millennials interested in beaches

The European Multi-Generational Travel Trends report further revealed that Gen Z travellers, being one of the most budget-conscious, are more likely to start the research and planning process without a set destination in mind.

Nearly 80 per cent of Gen Z respondents said either they did not have a destination in mind or were deciding between two destinations. Compared to other generations, Gen Z use their smartphones more than other devices when they are looking for travel inspiration (63 per cent) and while on their vacation (76 per cent).

Millennials – many short trips on a good deal

Millennials travelled most frequently among other generations (4.3 trips per year), but had the shortest durations of stay (respondents on average stayed 8.5 days on their last trip).

The study also showed that 90 per cent of millennial respondents said they look for the best deals when booking a trip. Expedia data shows that three out of four bookings from German, UK and French travellers were made via travel deals.

In terms of interests, millennial European travellers look for cultural experiences, exploring the outdoors, family trips and romantic getaways. Majority in this group (70 per cent) indicated they are most likely to opt for ‘off the beaten path’ locations and recommendations from locals (70 per cent).

Gen X – family-oriented and cautious

Expedia said Gen X travellers are family-oriented and more likely than other generations to use reviews and information from brands while researching and booking a trip.

Nearly 70 per cent of Gen X travellers said that every vacation is family-oriented and focused on keeping their family entertained and happy, while more than 65 per cent said they prefer to fill their itinerary with museums, historical sites, and arts and culture.

More than 60 per cent said budget was a primary factor on their last trip, but more so than other generations, they prioritised deals or special offers as important considerations when choosing a holiday.

Almost 85 per cent read reviews of places they want to visit before deciding, the multi-generational report found.

Baby Boomers – price a lesser factor

Baby Boomers are a highly valuable group for hoteliers, Expedia surmised, revealing that they not only take the longest trips at 10.5 days per vacation, but are also the least budget-conscious with only 54 per cent citing budget as a factor when planning their last trip.

Trip activities, cultural experiences and feeling pampered during their vacation topped the priority list for Baby Boomers.

Jim Thompson Farm Tours to open on December 2

0

The Jim Thompson Farm in Thailand, closed to visitors for the rest of the year, will open for tours from December 2, 2017 to January 7, 2018.

Located in Nakhon Ratchasima, a few hours northeast of Bangkok by car, the farm will on the opening day host a half marathon (21km), starting at 05.00, a mini marathon (10km), starting at 06.00, and a fun run (5km) and walk-run (1.5km) both at 06.10.

A pumpkin patch at the agro and eco tourist attraction. Photo: Jim Thompson Farm Facebook

Prices are 850 baht (US$26) for the walk-run, fun run or mini marathon and 950 baht for the half marathon. This includes a Jim Thompson admission ticket, running shirt, cloth bag and finisher shirt (exclusive for the half marathon).

Themed Rushing Water – Life Force of Isan, this year’s Jim Thompson Farm Tour aims to help visitors discover the significance of water in the region’s culture and traditions.

Attractions and activities on the farm include the pink cosmos field, the giant pumpkin patch and colourful flower field, ‘Jim Village’ where visitors get a hands-on experience of the silk production processes of the Jim Thompson brand, and ‘Jim Market’ for vegetable, fruit, pot flower and fresh produce shopping.

Hotel robotics get government boost in Singapore

0
Egg-cooking robot demonstration at the conference (photo credit: Singapore Tourism Board)

Singapore is accelerating the adoption of hotel robotics, with the Singapore Tourism Board (STB) yesterday announcing a line-up of partnered hotels and solution providers at the 3rd STB-Singapore Hotels Association Industry Conference.

The conference featured a special technology showcase that displayed new solutions in various stages of development and implementation across hotels in Singapore.

Hotel industry players and STB’s Lionel Yeo (far left) witness a demonstration of an egg-cooking robot at the conference yesterday; photo credit: Singapore Tourism Board

Examples included GTRIIP Global’s check-in, room access and in-room control mobile app platform; a laundry and linen inventory and delivery service powered by Laundry Network in collaboration with Republic Polytechnic and StarHub; as well as robotic food preparation by Kurve.

Kurve’s live egg station will soon be implemented in Hotel Jen’s properties, while Laundry Network is currently working with three local properties, including Four Points by Sheraton and Grand Copthorne Waterfront.

CEO of Laundry Network, TP Chan, remarked that adopting such technological solutions, especially in back-end processes, can “save up to 50 per cent in manual manpower”, and these resources can instead be retrained and redeployed to “more valuable” customer service roles.

This is especially crucial in today’s manpower crunch in the hospitality sphere, said Chan.

Ong: hoteliers now more receptive to robots

STB’s Ong Huey Hong, director, hotels & sector manpower, said: “We have seen quite a lot of adoption in the last two to three years. Our first adoption was in 2015, and there was only one hotel that did a pilot. Now, we have about 10 or 12 hotels committing or that have already adopted robotics.”

Ong explained that hotels were once concerned that robotics was “gimmicky”, but pilot programmes have since proven that robots can “enhance customer service and improve productivity”.

Such pilots have also nudged hospitality players out of the “’wait-and-see’ attitude” that they used to have, said Margaret Heng, executive director of Singapore Hotel Association (SHA).

She added that robots can also help hotels generate a talking point on social media, making them a “marketing tool” as well.

The showcase is part of STB’s Hotel Industry Transformation Map launched last year. Four of the solutions in the showcase were submitted to the Hotel Innovation Challenge organised by STB and SHA in May.

With the rise of digital trends, STB and the Hotel Innovation Committee, led by SHA, will chart a roadmap for the hotel industry to transform into “Smart Hotels” through the Smart Hotel Technology Roadmap.

The roadmap will identify the next-generation system capabilities such as facial recognition at check-in and payment wallets that typically define a digitally-driven smart hotel.

Travel sector to fuel Avis’ Asia expansion

0
Kemp: tailoring to travel agency needs

Car rental brand Avis Budget Group is stepping into the travel landscape with its Asia expansion plans.

Julia Kemp, its director of international sales & partnerships, told TTG Asia: “We have a big focus on the leisure (travel) market and in particular, we’re looking to do more activities with the travel trade in Singapore and South-east Asia.”

Kemp: tailoring to travel agency needs

Part of its trade outreach efforts is increasing “new travel agency-friendly booking tools and platforms, incentives and product training tools”, explained Kemp.

She described: “We’re working a lot with the travel agents and global TMCs – we’re looking to develop even deeper partnerships with them.

“We’re also trying to tailor our products and services to the needs of the travel agent; we’re going to introduce an all-inclusive car rental package – that takes things like damage cost into account – that will be easier for travel agents to sell.”

She also revealed that Avis will soon launch a new brand in line with this new direction.

Besides agencies, Kemp remarked that Avis is also in partnership with “nearly all of the key airlines”, being integrated into their web services and loyalty programmes.

The company recently launched car-sharing brand ZipCar in Taiwan, joining the US and Europe. The app-supported service allows users to pick up, drive and drop off ZipCar-branded vehicles within designated cities.

When asked about ZipCar expansion potential, Kemp said that Avis is “looking across South-east Asia for other countries where the model would work”. This includes Singapore, as well as China and Hong Kong.

Helen Lau, general manager Singapore, Avis Budget Group (Singapore office), commented that even with zero growth in cars for Singapore in 2018, “individuals and companies may start to explore other alternatives such as leasing used vehicles or car rental options that are flexible and affordable”.

Philippine cruisers get on Dream Cruises radar

0
xx

As Dream Cruises launches the inaugural itinerary of its second ship World Dream – with sails covering Hong Kong, Manila and Boracay until March next year – the cruise line is casting its sights on the Philippines’ growing luxury segment and market of potential cruisegoers.

Thatcher Brown, president of Asia’s only cruise line Dream Cruises, said they are offering travel flexibility so that tourists can embark in Manila or fly first to Hong Kong before returning to Manila via World Dream.

Dream Cruises has launched itineraries for World Dream (above)

There are also efforts to localise the cruise product by adapting their offerings in terms of language, food, guest needs, and daily interaction with guests.

Stressing that Manila is a “strong destination partner”, Brown said World Dream offers “inspirational luxury” which would appeal to the country’s burgeoning FITs, first time cruisers, families and multi-generational guests, and MICE.

He said parent company Star Cruises’ pioneering spirit that led to Superstar Virgo being homeported in Manila for three months this year is a “pathfinder” for large ships while in previous years, Superstar Gemini sailed to Manila and Superstar Aquarius included Philippine itineraries.

World Dream currently has eight wholesalers in the Philippines although other travel agencies can sell the cruises and travellers can book direct with the cruise line. About 80 per cent of the bookings are still done through travel agents, according to Star Cruises’ assistant vice president for sales, Andrea Solis Manzano.

Brown said their cruise company has a history of a network of relationship with the travel agency community in Asia and greater Asia and that “we stand by those relationships”. Cruises are complex products that need “professionals to match the right product with guest needs”.

“Travel agents are the ones who understand the product,” he said.

Langham to rise on banks of Chao Phraya River

0

Langham Hospitality Group will manage a luxury hotel by the banks of Bangkok’s Chao Phraya River come 2021.

The result of an agreement with Canapaya Development, The Langham, Bangkok will feature 207 rooms and 43 suites, with half of the deluxe rooms with balconies looking out to the Chao Phraya River while the other half will offer views of both river and city. Suites will span one-, two- and three-bedroom categories ranging from 80-205m2. Guests may also opt for suites with separate kitchens.

Langham signs luxury hotel in Bangkok

The property will also feature what it said will be the largest luxury ballroom in the city at 1,500m2 with a frontage and vista over the river; the river’s first fully operational private pier owned by a luxury hotel providing transportation for guests; a bridal chapel and a bridal suite; as well as an outdoor terrace overlooking the river.

F&B options include T’ang Court, offering fine Cantonese cuisine following its three Michelin starred namesake in Hong Kong; specialty lobby lounge, Palm Court, which will serve afternoon tea in traditional Langham style; all-day dining restaurant serving international cuisine; alfresco dining at the pool bar and grill restaurant; and a specialty restaurant located at the promenade with a view of the pier.

The hotel is located 10 minutes from Sathorn CBD and beside the Canapaya Plaza.

Seabourn Wish List sale now open

0
Seabourn Quest
Seabourn Quest

Seabourn is launching its Wish List sale today through to December 12, for select voyages departing until August 31, 2018.

Offers include complimentary upgrades for Three Veranda Suite and Ocean View categories, up to US$500 shipboard credit per suite and US$1,000 shipboard credit for Penthouse and Premium Suite bookings for select sailings. For more information, visit http://bit.ly/2BbtD9r