TTG Asia
Asia/Singapore Wednesday, 29th April 2026
Page 1433

STB issues suspension warning to Asiatravel.com

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Asiatravel.com Holdings suspended trading on July 6

The Singapore Tourism Board (STB) has served a Notice of Intent to Suspend to Asiatravel.com and its subsidiary companies – AT Reservation Network, AT Express and SH Tours.

The Notice of Intent to Suspend is served on grounds of public interest, STB said in a statement, with an independent auditor’s disclaimer over the continuation of Asiatravel as a going concern in the audited financial statements of the group for the 2017 financial year.

Asiatravel.com Holdings’ controlling shareholder missed a critical payment leading up to the online travel company ceasing trading on the Singapore Stock Exchange July 6

STB added that it is aware that Asiatravel and its subsidiaries are unable to fulfil some of their outstanding obligations to their business partners and customers.

Asiatravel and its subsidiaries have 14 days to submit reasons to STB, to show cause against the Notice of Intent to Suspend their travel agent licences.

During this period, Asiatravel and its subsidiaries will still be required to ensure that consumer bookings are not affected, and make good all existing obligations to their consumers and industry partners.

They are also required to inform all customers of the notice of intent to suspend with immediate effect.

Speaking to TTG Asia in an exclusive interview after Asiatravel suspended trading on the Singapore Stock Exchange, executive chairman and CEO Boh Tuang Poh expressed there is opportunity for a turnaround for the group, citing new funding, transformation and restructuring exercises to bring costs down, among other reasons.

Western Japan floods disrupt tourism businesses

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Asahi river in Okayam city,Okayama prefecture, Japan,2018,07,08: after flood

The travel industry in western Japan has been hard-hit by the floods in the region, some of the worst the country has seen in the past 30 years.

A number of foreign tourist groups were caught up in the disaster and others were cancelling plans to visit the region, TTG Asia understands.

The Asahi River in Okayama city after the flood, taken earlier this month

Travel agencies in the area insist, however, that problems are temporary and that major tourist sights are largely unaffected. Moreover, they say hotels in the main cities are operating as usual and that transport services could be back to normal in a matter of weeks.

The prefectures of Hiroshima and Okayama have been most affected by flooding and landslide, triggered by torrential rains on July 7 and 8. Several towns in the region have reported more than 58cm of rain in the space of 18 hours, causing rivers to burst their banks, inundating low-lying areas and destabilising hillsides.

“The flooding and landslides have been very bad and we have had some clients call to cancel or alter their trips after seeing the images on the news,” said Megumi Ueda, general manager of the Kyoto-based Ayabex travel agency.

“We are lucky in some ways because we are not into the peak travel season yet so we have been able to change destinations for groups that still want to come to Japan, while others have chosen to delay their trips until later in the year,” she told TTG Asia.

One group was in Okayama Prefecture during the height of the flooding, Ueda said, but decided to continue with the trip as the bad weather has passed.

Popular sights in the region – such as the Atomic Dome Park in Hiroshima and the UNESCO-listed Miyajima Island, in the Inland Sea – have largely escaped damage and are operating normally, said Eiji Tanaka, president of the Travel With agency in Hiroshima.

“The problem right now is the road and rail links into the region,” he said. “Hiroshima Airport has been affected by power outages, but we understand that it is open again now. But the highway and rail links to the city have been damaged. We have been told that the government is working hard to repair the links, but the work will not be completed for another few days at least.”

Travel firms are keen to emphasise that floodwaters have largely subsided and landslides mainly affected more remote mountain towns rather than destinations that are popular with foreign travellers.

The death toll in what is the worst flooding to affect Japan in more than 30 years has surpassed 200 and rescue teams are still searching towns and villages for survivors.

Marriott partners Alibaba to trial facial recognition at China properties

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Facial recognition check-in technology pilot at two Marriott International properties in China will begin from July 20

Marriott International is teaming up with Chinese e-commerce giant Alibaba Group to test facial recognition check-ins at two of its China hotels.

The facial recognition technology, which comes from Fliggy, Alibaba’s travel service platform, will enable the check-in process to be completed in less than a minute, compared to the current average queue time of three minutes.

The facial recognition check-in will be tested at two Marriott properties in China beginning July 20

Guests can simply scan their IDs or passports, input their contact details and take a photo. Once the software verifies the identities and booking information, room keys will then be dispensed.

The project will kick off at Hangzhou Marriott Hotel Qianjiang and Sanya Marriott Hotel Dadonghai Bay this month, with a global rollout planned in the future.

This latest announcement follows the joint venture’s recent global rollout of the Post Post Pay (PPP) functionality and redesigned storefront on Fliggy.

Moving forward, the joint venture will seek to personalise the experience for Chinese travellers by enhancing the storefront and linking the loyalty programmes of Marriott International and those of the Alibaba ecosystem.

Centara adds WeChat Pay to the register

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Thai hotel operator Centara Hotels & Resorts is now accepting WeChat Pay transactions on its two websites for online room reservations.

This is in addition to 15 of Centara’s Thailand hotels that already deploy nearly 100 EDC devices for QR code scanning on WeChat Pay, where bills for accommodation, restaurants and spa treatments can be paid directly from smartphones.

Centara aims to make payment more convenient for Chinese travellers by offering WePay

By the end of 2018, the company expects to have WeChat Pay available at all Centara Hotels & Resorts globally.

Thirayuth Chirathivat, Centara’s CEO, said in a press statement: “A seamless payment experience for consumers using any channel is an element of our platform for expansion, which should see us double both revenue and the number of our properties over the next five years. As consumer behaviour evolves, Centara has adopted an omni-channel strategy to stay relevant and to provide a great customer experience.”

He added: “The number of Chinese tourists booking with Centara keeps growing. They are a significant customer base for all businesses in Thailand. Centara’s Chinese websites www.centarahotelsandresorts.cn and centarahotelsresorts.com receive hundreds of thousands of visits from Chinese users. Almost half the visits come from a mobile device.”

Earlier this year, Centara signed an agreement with TreePayCo, a payment platform facilitator to develop a system that allows Chinese customers to use their mobile phones to make e-payments outside of China for accommodation and services at Centara properties.

Hyatt Regency to make Nha Trang debut

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A Hyatt Regency hotel is set to open in Nha Trang in late 2019, marking the brand’s debut in the Vietnamese coastal resort city.

Part of a mixed-use development comprising retail and office space, Hyatt Regency Nha Trang will feature 434 guestrooms, a majority of which will offer sea views, more than 1,130m2 of meeting space, multiple bars and restaurants, a fitness centre, and a swimming pool.

Hyatt’s David Udell (fourth from left) and A&B Group (fourth from right) at the official announcement of the partnership

The hotel will be located along Tran Phu Street, lined with pastel-coloured houses and shops reminiscent of colonial Vietnam.

The property is the outcome of a management partnership between a Hyatt affiliate and an A&B Group affiliate.

Delve into Khmer culture and cuisine with Shinta Mani Angkor

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The 39-room Shinta Mani Angkor in Siem Reap has rolled out a four-night Shinta Mani Angkor Ultimate Experience Package.

The package, priced at US$1,650++ per couple, entitles guests to receive return airport transportation, fast-track immigration upon arrival, four-night accommodation in a Deluxe Room and daily breakfast.

Shinta Mani Angkor’s exterior

Outdoor activities include a full-day trip to the Angkor Complex complete with a private car, driver and English-speaking tour guide; a private visit to a local village and water well; and a visit to the landmine museum.

In addition, the package also features an authentic Khmer cuisine dinner at Kroya Restaurant, a local cooking class, a sunset boat cruise, an hour-long spiritual meditation, as well as a 90-minute spa treatment of choice at the Shinta Mani Spa.

Thailand braces for impact from Phuket boat tragedy

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At 08.00 Hrs., this morning, a Buddhist ceremony in remembrance of those who lost their lives in the recent tragic boat incidents was held at Phuket’s Chalong Pier.

As the tourist boat accident in Phuket last week made global headlines, particularly in the Chinese social media world, and highlighted tourist safety issues in Thailand, tour operators in the country are awaiting short-term fallout on the Chinese inbound sector although how the incident would play out in the long term is still very much in the air.

Adith Chairattananon, honorary secretary general of Association of Thai Travel Agents (ATTA) and president of Golden Discovery Express, said some tour operators selling tour packages in China have ceased sales of tour packages to Phuket as well as marketing activities related to maritime tours.

A Buddhist ceremony was held at Phuket’s Chalong Pier, in remembrance of those who lost their lives in the recent boat incident

But Adith believes that the Chinese inbound sector will be moderately affected by the accident in Phuket, albeit only in the short term.

ATTA president Vichit Prakobgosol, who is also managing director of CCT Express, shares the opinion that the impact on Thailand’s tourism will not be too severe, with a slight decrease in the numbers of Chinese travellers within the next two weeks a likely scenario.

He explained that only a portion of Chinese inbound tourism to Thailand involves travelling by boat, and that the country offers other areas for discovery including the northern and north-eastern regions.

Chotechuang Soorangura, associate managing director of NS Travel & Tours, believes that any form of accident along with inefficient disaster management tends to lower the safety credibility of a destination.

In this case, the situation is made worse by the Thai authorities trying to scapegoat nominee tour operators as a quick fix for the country’s image.

“Surely, in the short term the number of Chinese tourists will be lower than the previous years but (whether there’s any impact) in the long run depends on how the government manages and solves the safety problem for tourists,” Chotechuang remarked.

“Regarding the nominee tour operators issue, I believe that it is very difficult for the government to get rid of them as (they are part of the) market mechanism. The best way is to collect more tax from them or find ways to (regulate and manage the) group instead.”

Meanwhile, Vichit suggests that Thai authorities brings the party/parties responsible to justice and issue a decisive measure to prevent similar incidents in the future, such as law to prohibit boats from sailing off in bad weather.

At press time, 46 bodies have been recovered. Before it capsized, Phoenix had been carrying 89 people, counting tourists, guides and crew.

Tham Luang cave rescuers given tourism rewards from Thailand

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As international rescuers depart Thailand after their heroic 17-day mission at Chiang Rai’s Tham Luang cave, the Thai authorities are showing their appreciation to the foreign volunteers with a raft of rewards, including the prestigious Thailand Elite cards.

The government is offering the heroes a “free-of-charge tourism treat”. For those who are still in Thailand, the Bureau of the Royal Household, the Foreign Ministry and the Tourism Authority of Thailand (TAT) have jointly arranged a sightseeing programme in Bangkok and Chiang Rai.

British cave divers return home after the successful Thai cave rescue operation

As for those who have already left, the government is extending an invitation for them to visit Thailand once in five years with the following treats: a business-class return ticket by courtesy of Thai Airways International; a Thailand Elite Card membership with five-year visa-free visits of Thailand and special services at the airport; one-week tour programme with free accommodation.

TAT’s governor Yutthasak Supasorn said in a statement that these treats would bolster Thailand’s image in the international community.

Meanwhile, Thai Airways provided roundtrip London-Bangkok tickets to cave diving experts from the British Cave Rescue Council and helped transport their rescue equipment.

The BBC also reported that the cave complex in Mae Sai district where 12 boys and their football coach were trapped is set to be made into a museum.

According to the article, rescue officials said the museum would showcase how the operation unfolded and expected this would become a key attraction in Thailand.

A film about the rescue is also reportedly in the works.

Changi Airport embraces WeChat Pay at 150 retail outlets

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Singapore Changi Airport will soon be South-east Asia’s first to accept WeChat Pay airport-wide and become the airport with the widest acceptance of the Chinese cross-border payment solution in Asia and outside of China.

The Changi Airport Group (CAG) announced that 150 outlets – including Changi’s duty-free, luxury retail shops and online store iShopChangi – will soon accept WeChat Pay as a mode of payment.

WeChat Pay to be rolled out to most shops at Changi Airport by year-end

Most of the airport’s merchants and brands are expected to offer the payment platform by the end of this year.

CAG and WeChat Pay recently entered a three-year marketing partnership, which will see the two launch and publicise joint shopping promotions at Changi Airport, including discounts for users of the payment platform.

The partnership will also allow the airport to send WeChat Pay users targeted marketing messages.

Grace Yin, operation director of WeChat Pay, commented: “Singapore is an important part of the Belt and Road Initiative, and Changi Airport is the transportation hub of Singapore.

“Through this collaboration, WeChat Pay will provide a more convenient shopping experience to Chinese tourists in Changi Airport. We hope the collaboration will also provide fresh options and new perspectives to Changi Airport’s retail operations.”

Integrated into WeChat, WeChat Pay is a popular online payment mode for Chinese consumers. WeChat currently has more than a billion monthly active users, a number that continues to grow.

Meanwhile, China is one of Changi Airport’s key passenger markets, with Chinese passengers accounting for about a third of Changi Airport’s total sales in 2017.

Filipinas make their mark on home ground as Marriott hotel GMs

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From left: Anna Vergara and Cleofe Albiso

Two Filipinas, Anna Vergara and Cleofe Albiso, have been named general managers at Marriott International’s latest two hotels in the country.

Vergara will lead Sheraton Manila, a 393-room hotel that forms part of Resorts World Manila, expected to open this year.

From left: Anna Vergara and Cleofe Albiso

She joined Marriott International more than 24 years ago, working her way up the ranks to become Manila Marriott Hotel’s resident manager in 2009.

As well, Albiso is now general manager of the first Courtyard by Marriott property in the Philippines, located in Mandurriao Iloilo City, a 326-room hotel that just opened this May.

After leaving her post as head of marketing for the Visayas region at a telecommunications company, Albiso got her start at Marriott as the director of sales and marketing for what was then Marriott Cebu.