TTG Asia
Asia/Singapore Wednesday, 8th April 2026
Page 1246

AirAsia presses Mavcom to settle dispute with Malaysia Airports

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An AirAsia plane parked at klia2

AirAsia and its longhaul sister carrier AirAsia X on May 14 filed a judicial review application challenging the Malaysian Aviation Commission (Mavcom) for declining to decide on its disputes with Malaysia Airports.

AirAsia’s long-running disputes with Malaysia Airports are over the passenger service charge (PSC), which comes under the purview of Mavcom, and the level of service at klia2.

An AirAsia plane parked at klia2

In the past, the airport operator had filed several court actions, including defamation against AirAsia group’s top executives. It has also demanded that the airlines, which have refused to collect the increased passenger service charges from passengers, paid the uncollected amounts.

AirAsia and AirAsia X both dispute Malaysia Airports’ claims and have applied to strike out the actions. Both airlines have also made a claim of RM480 million (US$115 million) against Malaysia Airports for damages incurred as a result of the service at klia2.

The airlines maintain that the increased PSC is arbitrary, burdens the travelling public and is unjustified as the levels of service at klia2 are inferior to that of KLIA where passengers pay the same charges (RM73 per passenger).

The LCCs have tried to engage both Malaysia Airports and Mavcom to resolve the issues through the statutory dispute structure provided by the Mavcom Act.

However, Mavcom has through two letters dated February 28 and March 18, 2019 refused to decide on the disputes on the basis that “the interpretation and applicability of sections 74 and 75 of the Malaysian Aviation Commission Act 2015 [Act 711] are currently pending disposal by the Court”.

AirAsia argued in its statement that under the Mavcom Act, “Mavcom has a statutory duty to commence to decide on the dispute once mediation between parties has failed, or is deemed to have failed. The refusal to decide on the disputes is therefore contrary to sections 74 to 78 of the Mavcom Act.”

In this regard, AirAsia and AirAsia X are also asking for a mandamus to compel Mavcom to adjudicate on the disputes between both airlines and Malaysia Airports (Sepang) in accordance with its statutory duty under the Mavcom Act.

Global DMC Network by JTB launches online knowledge centre for agents

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Screen shot of the new Global DMC Network website

The Global DMC Network by JTB Group, which today has a collection of 12 DMCs worldwide, has launched its new website last month, which will serve as an online knowledge centre for businesses involved in destination management.

The destination blog pages offer travel and tourism information on selected destinations, while the news pages deliver information on DMC’s sales and branding activities across the world.

Screenshot of the new Global DMC Network website

The knowledge centre and a newsletter will be released later this year, allowing agents to refer to in-depth information about select destinations such as visa requirements, culture and food.

“We aim to gradually add more information onto the website to keep in line with current trends”, says Abrar Uppal, senior manager of Global Marketing at JTB Corp. “With our DMCs, we will create a rich website that can be used by all agents across the world”.

Chris Bailey, senior vice president marketing and sales at Tour East, said: “We are looking forward to working with the Global DMC Network by JTB Group more closely by providing specialised information about our company’s activities in Asia-Pacific. The opportunity here is to deliver a must go-to site for destination information, product and programming inspiration for our industry partners across the globe.”

The Global DMC Network by JTB Group was founded in 2010 by JTB Corp. It is one of the largest collections of DMCs from around the world that specialise in destination and tour operation services for MICE, group tours, high-end FITs and more.

The network comprises names like Tour East, Kuoni Global Travel Services, Tumlare Destination Management, Europamundo Vacaciones, TPI, MC&A, JTB Global Marketing & Travel and Lotte JTB.

Centara forays into Myanmar with MoU to manage six properties

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Pan Pacific to make London debut next year

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Rendering of Pan Pacific London

Singapore-based Pan Pacific Hotels Group is entering Europe with the London debut of its namesake brand scheduled for next year.

Pan Pacific London will open in the heart of London’s financial district at One Bishopsgate Plaza, a five-minute walk from Liverpool Street station.

Rendering of Pan Pacific London

It will offer 237 keys, a studio lounge, a ballroom that can accommodate up to 370 guests in banquet seating along with six meeting venues, an indoor lap pool, a fitness centre and spa treatment rooms.

Meanwhile in Asia, Pan Pacific Orchard will be relaunched in Singapore’s Orchard Road in 2021 with new eco-friendly standards. The revamped property, positioned as the group’s “first zero-waste hotel”, will feature three levels of sky gardens with foliage covering three times the hotel’s land area.

The hotel will feature 15,000m2 of hanging gardens (twice the hotel’s land area) comprising 50 varieties of plants spread across 16 storeys with sunlit rooms accessed by open corridors. The hotel will also include a rainwater harvesting system, a recyclable water system, and a compactor that transforms food waste into compost.

Amadeus, Lufthansa get IATA One Order certification

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Amadeus and Lufthansa are now certified under IATA One Order, an initiative to modernise the flight booking experience.

Under the One Order approach, the customer is issued a single reference number for their journey, known as their Order ID, that covers all their flight and supplementary product documents (which have previously been handled separately).

After a one-year pilot, Lufthansa is now certified with One Order 

One Order allows all travel products and services for a particular trip – even those of other providers such as partner airlines or third parties such as hotels and car rental companies – to be fully integrated under a single booking reference number.

The adoption of One Order has been made possible by IATA’s New Distribution Capability (NDC) standard, which is using the XML standard to modernise the systems communications between airlines and other travel service providers.

Lufthansa’s One Order certification from IATA follows the completion of a one-year pilot project at the airline in collaboration with Lufthansa Systems. The project’s objective was to conduct the product offer and booking process solely based on NDC and One Order.

Meanwhile, Amadeus has achieved certification on the One Order standard as a capable Order Management System.

With this, Amadeus says it will provide airlines with more flexible dynamic offers, greater personalisation, more seamless shopping, delivery, and real-time financial flows.

Beyond the technology, the transformation also ushers opportunities to simplify and enhance airline business processes, organisation and culture, Amadeus said in a statement.

Fabrizio Calcabrini, executive vice president, Airlines Solutions, Amadeus commented: “Amadeus is… working towards alignment across the industry. We have always said that industry change will only happen if there is close collaboration between all travel players.”

In 2017, Amadeus partnered with British Airways to conduct the first proof of concept using One Order messages in a live production environment and shared feedback with IATA to contribute to the evolution of the standard.

Amadeus is now planning a second proof-of-concept in 2019. The One Order certification reinforces Amadeus’ commitment to its NDC-X programme, created to drive the industrialisation of the NDC standard for all travel players and improve business capabilities for the airline industry. Navitaire, an Amadeus company, also achieved One Order certification as an Accounting Provider earlier this year.

Wyndham Garden to check into Quezon City

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Artist impression of the first Wyndham Garden hotel in the Philippines

The Wyndham Garden brand will enter the Philippines in 2021 with a hotel set to open in Quezon City, Metro Manila.

The new-build Wyndham Garden Quezon City, located directly opposite the ABS-CBN communications and broadcasting centre, will feature 235 rooms and suites, meeting spaces, a spa, a fitness centre, as well as an elevated outdoor infinity pool along with a whirlpool tub and a pool bar.

Artist impression of the first Wyndham Garden hotel in the Philippines

F&B concepts will include an all-day dining restaurant offering Chinese, Japanese, Korean, Filipino and Western cuisines, a grab-and-go outlet and a bar.

Situated near government buildings, media centres, corporate offices and retail establishments, Wyndham Garden Quezon City is expected to be a venue for business functions and events. To cater for this sector, the hotel will offer a choice of meeting rooms, an events space and a ballroom.

Wyndham Hotels & Resorts has a total of 21 properties operating all across the Philippines, located in key destinations such as Manila, Makati City, Quezon City, Boracay, Cebu City, Davao and Puerto Princesa. Wyndham Garden will be the company’s sixth brand in the country, following Ramada by Wyndham, Ramada Encore by Wyndham, Days Inn by Wyndham, TRYP by Wyndham and Microtel Inn & Suites by Wyndham.

Wyndham Garden Quezon City will be developed by Wellworth Properties and Development Corporation, with construction undertaken by its parent company, H.S. POW Construction and Development Corporation.

Jet Airways’ top execs quit amid financial troubles

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Jet Airways aircraft in Changi Airport Singapore

Four top executives at Jet Airways have stepped down as lenders continue seeking investors for the troubled airline.

The four are CEO Vinay Dube, CFO Amit Agarwal, chief people officer Rahul Taneja and company secretary Kuldeep Sharma, the Economic Times of India reported.

Jet Airways has suspended operations

Last month, the airline suspended operations after failing to secure funds. Etihad Airways has since made a highly conditional bid, but at a fraction of what the airline needs.

The airline is also being probed by the Enforcement Directorate on its deal to sell 50.1 per cent of its loyalty rewards programme Jet Privilege to Etihad, according to the report. The Serious Fraud Investigation Office of the corporate affairs ministry is looking into alleged irregular transactions by Jet’s founder Naresh Goyal.

New Zealand tourism steps up focus on sustainable growth

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NZ$35 will be levied on most tourists to New Zealand

Sustainability is now a key focus of New Zealand’s tourism industry, as indicated in Tourism 2025 & Beyond – a Sustainable Growth Framework, released yesterday at Trenz 2019, which is currently taking place in Rotorua.

This announcement is an update of the Tourism 2025 Growth Framework, first released in 2014.

Milford Sound, New Zealand

Chris Roberts, chief executive of Tourism Industry Aotearoa (TIA), a membership association representing all sectors of New Zealand tourism sector, said: ”The Sustainable Growth Framework keeps our focus on the industry firmly on growing our value to individuals, communities, the economy and our visitors.

“The key change is that sustainability is now at the centre of Tourism 2025, providing a clear pathway towards a sustainable tourism industry for New Zealand. We have added visitor, community and environmental goals, and pushed our economical ambition up to NZ$50 billion (US$32.9 billion) a year in annual tourism revenue by 2025,” he shared.

This represents a marked increase from the original annual tourism revenue goal of NZ$41 billion by the same year. In 2018, progress towards the goal has exceeded expectations, with tourism contributing NZ$39.1 billion to the country.

With the tourism industry increasingly recognising and adopting the Maori values of guardianship, hospitality and work-togetherness, Roberts added that these foundations have been incorporated in the new directive.

More than 1,000 tourism businesses have now signed up for the newly released New Zealand Tourism Sustainability Commitments, he revealed.

In November 2018, Tourism Industry Aotearoa and six other New Zealand organisations also launched Tiaki, Care for New Zealand, an initiative that actively encourages international and domestic travellers to act as guardians of New Zealand.

Roberts, who organises Trenz on behalf of the Tourism Industry New Zealand Trust, said that there are signs of New Zealand’s continuing popularity as a destination, evident from the 386 buyers from 30 markets – an increase over last year – attending the annual tradeshow in Rotarua’s Energy Events Centre this year.

International buyers hail from Australia, China, the US, the UK, Germany, Japan, Brazil and Indonesia, with over 15,000 meetings expected to be held until May 16.

India’s Treebo Hotels may get major funding boost from Accor

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Treebo Trend Spektrum Suites in Mysore, India

Accor is in talks to invest up to US$50 million in Indian budget hotels company Treebo Hotels, Live Mint reports.

Quoting an anonymous source, the report said Accor had put up a term sheet for a minority stake in Treebo, and that both parties are in advance stages of discussion.

Treebo Trend Spektrum Suites in Mysore, India

If the deal goes through, it will also give Accor the right to acquire a majority stake in Treebo at a later date, he said.

In 2017, Hong Kong-based investment firms Ward Ferry Management and Karst Peak Capital led a US$34 million investment in Treebo, which also saw participation from its existing investors Bertelsmann India Investments, Matrix Partners, and SAIF Partners.

To date, Treebo has raised more than US$55 million.

Live Mint quoted another source, who said the Treebo network has grown at a fast pace, from over 70 since its most recent financing in 2017 to around 500 today.

In October, Live Mint reported that Treebo and FabHotels had entered merger talks, which is expected to help them compete against the heavily funded Oyo.

Oyo raised US$1 billion in September in a funding round led by Softbank, valuing the company at around US$5 billion.

Global travel body meets in Colombo in aid of Sri Lanka’s recovery

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UFTAA's meeting wants to show that Sri Lanka is ready to receive tourists; train on the Nine Arch Bridge pictured

An international body of travel agents, the Universal Federation of Travel Agents Associations (UFTAA), has announced plans to hold its next meeting in Sri Lanka to support the destination which took a devastating hit in the wake of last month’s Easter Sunday attacks.

UFTAA president Sunil Kumar Rumalla told reporters in Colombo last Friday: “UFTAA board member, Trevor Rajaratnam, appealed to us to try and look at Sri Lanka as a destination for our next immediate event which is normally held in August (in another country).”

UFTAA’s meeting wants to show that Sri Lanka is ready to receive tourists; train on the Nine Arch Bridge pictured

Rajaratnam, who is also the president of the Travel Agents Association of Sri Lanka, told TTG Asia that he was preparing a formal letter address to UFTAA’s board of directions to look into meeting earlier in Colombo in June or July. Some 100 tourism leaders and experts from 30 countries are expect to attend.

Rumalla also informed reporters that the event was fast-tracked by a month or so as it could “serve as a message to the whole world that a global body of tourism experts and leaders is present in Sri Lanka”.

He added UFTAA is committed to supporting Sri Lanka, similar to its support of Turkey to rebuild confidence in the country in the aftermath of terrorist attacks there three years ago.

“We are very keen to see that this most wonderful country is brought back to normalcy as soon as possible,” Rumalla shared.

In the meantime, Emirates and SriLankan Airlines have pledged their support to facilitate the UFTAA mid-year forum by offering concessionary airfare to delegates coming to Sri Lanka. Hotels are also expected to offer concessionary rates for foreign delegates attending the forum.

UFTAA is also considering holding an event at one of the affected hotels on Easter Sunday. More than 250 people including 40 tourists died in the attacks on three churches and three luxury hotels in Colombo. Two of the hotels are have reopened, but a third hotel, the Shangri-La Colombo, has yet to reopen.