TTG Asia
Asia/Singapore Thursday, 9th April 2026
Page 95

Chinese destinations on the rise among Singapore outbound travellers

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China overtook Japan as the top outbound country for Singaporeans in June 2025, with the top five destinations being Shanghai, Beijing, Shenzhen, Guangzhou, and Chengdu, according to recent statistics from YouTrip, a multi-currency mobile wallet.

The long, snaking queues at Chan Brothers’s, and CTC Travel’s counters selling packages to China at the recently-concluded NATAS Holidays 2025 fair were also proof that China is on the rise. Other travel agencies, like Jun-Air Travel, and WTS Travel, were also offering buy-one-get-one-free promotions to China.

Yunnan’s landscapes and affordability are drawing increasing numbers of Singaporean travellers; Blue Moon Valley in Yunnan, China, pictured

When asked which Chinese destinations were doing well for Chan Brothers Travel, Trista Foo, senior marketing communications executive, told TTG Asia: “Favourites include Chengdu and Chongqing for their culinary delights, Yunnan and Zhangjiajie for dramatic landscapes, and Beijing and Xi’an for their rich, historical heritage. Guangdong and Fujian remain popular with Singaporeans for their familiar cultural ties while Guizhou in south-west China is emerging as a hidden gem.”

CTC Travel’s CEO Chen Bin, shared similar observations: “Yunnan, Zhangjiajie, Guilin, Beijing, and Shanghai remain evergreen destinations among Singaporeans. In the post-pandemic landscape, we have also observed a surge in interest for emerging hotspots such as Xinjiang, Inner Mongolia, Mohe, Guizhou, and Chongqing.

China’s cost-effectiveness is a powerful magnet for outbound Singaporean travellers.

Kelvin Lam, chief operating officer, YouTrip, explained: “Travellers can enjoy high-quality experiences at a fraction of the cost compared to destinations like Japan or Europe. China also provides an enticing destination dupe for travellers who want to experience vast landscapes at a more affordable price point, such as switching out the Swiss Alps for Yunnan.”

“The favourable Singapore dollar – Chinese yuan exchange rate enhances the destination’s appeal, offering Singaporean travellers a highly rewarding and even more value-for-money holiday experience,” Foo said.

Chen agreed, stating that this offers travellers increased spending power, making China an attractive destination. It also helps there is “robust air connectivity between Singapore and numerous cities across China”, a mutual visa-free travel agreement, and China’s stable political and economic environment.

Foo also highlighted how social media is “reshaping how younger travellers perceive China in a fresh light”.

“China’s growing appeal is also driven by the influence of Chinese digital and social media platforms, such as Xiaohongshu and TikTok. Visually rich and engaging content on these platforms has sparked interest in trending destinations and ‘Internet-famous’ spots, particularly among younger travellers,” noted CTC’s Chen.

Looking ahead, all interviewees expect China’s momentum to continue well into 2026.

Lam is confident that the “momentum will be fuelled by the rise of China’s soft power through cultural exports – such as Pop Mart, Hai Di Lao, and Chagee – as well as heightened social media visibility”.

Foo opined that China will continue be increasingly popular among Singaporean travellers as “social media increasingly influences travel decisions across all age demographics”.

However, Lam opined that China will not “permanently overtake Japan” as the top destination for Singaporeans.

“We see Singaporeans balancing their choices: opting for China as a more affordable or frequent getaway, while reserving Japan for longer or more special trips,” Lam said.

Foo added: “In other parts of Asia-Pacific, enduring favourites such as Japan, South Korea and Taiwan continue to capture strong interest. Meanwhile, more exotic destinations like Bhutan and Uzbekistan, made more accessible with our exclusive chartered direct flight tours, are experiencing growing demand.”

Hotels embrace AI and direct bookings to reshape digital marketing

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Artificial intelligence (AI), direct bookings, and secure payment systems are reshaping digital marketing, as hotels and travel brands adapt to a cookie-less environment and rising demand for personalisation.

At the Next Gen Digital Marketing & AI panel discussion, speakers highlighted how hotels are gaining greater control over pricing with AI-driven insights, while brand reputation, secure transactions and gradual adoption of new technology are becoming key growth drivers in the Web 3.0 era.

From left: Filoxenia’s Chris Cheong, Rev Logix’s Jessica Tham, PayPal’s Lewis Lee, AB&Artho’s Adlina Borhan and MVX Multiverse’s Vincent Kok

Jessica Tham, consultant at Rev Logix, said hotels are steadily moving away from heavy reliance on OTAs, which often charge high commissions, and are focusing on strengthening direct bookings through their own channels.

She explained that AI is reshaping dynamic pricing by enabling hyper-personalised offers based on guest search patterns, preferences and booking history. With AI-powered data analysis, hotels gain more control over pricing, reduce dependence on third parties, and create more guest-centric experiences.

According to Tham, the shift has accelerated as hotels realise the value of owning customer data and using technology to optimise both pricing and engagement. “Hotels that invest in their own booking platforms and data strategies are no longer just competing with OTAs on price – they are competing on personalisation and trust,” she said. She added that this approach also helps hotels respond quickly to market fluctuations, a key advantage in volatile travel conditions.

Vincent Kok, co-founder of MVX Multiverse, noted that AI adoption should be a step-by-step process rather than a “big bang” overhaul.

“AI is not just about reducing costs – it can also open up new revenue opportunities when applied creatively,” he said, adding that chatbots, which now offer multilingual support and more natural interactions, are a realistic entry point for independent hotels looking to enhance customer service while managing costs.

Lewis Lee, head of business development APAC at PayPal, highlighted the role of secure payments in influencing customer willingness to book. He said PayPal’s focus on fraud prevention and data privacy translates into higher conversion rates, with more than 70 per cent of users completing transactions when the service is offered.

Adlina Borhan, CEO of AB&Artho, stated public relations has become a strategic lever for building reputation and trust with guests, which in turn drives business.

“Reputation builds trust, and trust brings revenue. If your brand is not recognised for its credibility, even the best pricing strategies will fail to convert,” she said. Adlina explained that PR, marketing and technology must work together to support the book-direct journey: PR creates awareness and trust, marketing drives engagement, and technology secures the transaction.

The session was moderated by Chris Cheong, director digital strategies, Filoxenia. The half-day forum entitled Driving hospitality to the next level: Next Gen Digital Marketing & AI was organised by Filoxenia Hospitality Management at Concorde Hotel Kuala Lumpur recently.

Mandarin Oriental to open luxury hotel in Seoul in 2030

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Mandarin Oriental is entering the South Korean market with a new luxury hotel in Seoul, scheduled to open in 2030. The boutique-style property will bring the group’s hospitality and refined design to the city, strengthening its presence in Asia and marking a key milestone in its global growth.

Located in the CBD north of the Han River, Mandarin Oriental, Seoul will be near cultural landmarks, business hubs and lifestyle destinations. With 128 rooms and suites, the hotel will offer an intimate, residential atmosphere reminiscent of a private club.

The 128-room boutique property will feature signature dining and wellness facilities in the heart of the city

Culinary experiences will be central to the hotel. The 21st floor will feature a destination restaurant with panoramic city views. The 20th floor will host two concepts: an elevated international restaurant inspired by SOMM at Mandarin Oriental, The Landmark Hong Kong, and a refined Chinese restaurant, alongside a high-end Korean Chef’s Counter. The ground floor will include a bar, lounge and The Mandarin Cake Shop, with private dining rooms available for exclusive gatherings.

The hotel will provide event and meeting spaces, including a grand ballroom, function rooms and a private terrace.

The Spa at Mandarin Oriental will span four floors and include a swimming pool, fitness centre, terrace, golf simulators, a games room and a kids’ club. Core wellness themes include Traditional Healing, Future Bathing, K Beauty, Mind Reset and Body Performance.

Group chief executive of Mandarin Oriental, Laurent Kleitman, said: “Seoul is a dynamic cultural and economic hub and we are proud to be announcing our entry into this important market. Mandarin Oriental, Seoul will reflect our commitment to thoughtful growth, offering an experience that captures the essence of the destination while delivering the legendary service and design our guests expect.”

Accor adopts Oracle Hospitality Opera Cloud for global property management

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Accor is moving its global properties onto Oracle Hospitality Opera Cloud PMS to standardise its property management system across 110 countries.

The platform will support operational efficiency and allow consistent guest experiences across its portfolio.

Lau: implementing a global cloud-based PMS is part of our drive to deliver a consistent, high-quality experience for guests

Accor has also selected Oracle Opera Cloud Sales and Event Management as a preferred solution to support the growth of its meetings and events business. Staff will gain clear visibility into venues, while guests and event organisers can use digital self-service tools to view and book event spaces, guestrooms and catering services.

Alex Alt, executive vice president and general manager, Oracle Consumer Industries, said: “With Opera Cloud, Accor will be able to more quickly adapt to new opportunities, have the data to adjust where needed, and set the standard for both guest and staff experiences with a contemporary, API rich, and intuitive suite of Oracle solutions.”

“Implementing a global cloud-based PMS is part of our drive to deliver a consistent, high-quality experience for guests, and to optimise operations across our global footprint,” shared Jean Noel Lau, chief distribution officer, Accor.

“Oracle Hospitality Opera Cloud has proven to be the optimal solution for consistent functionality across our diverse portfolio of brands worldwide. We particularly value Oracle’s collaborative spirit, which has transformed our engagement from that of a technology provider into a true strategic business partner.”

Discover Malaysia with Hyatt’s latest campaign

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Hyatt has launched its More to Discover, Explore Malaysia campaign, inviting travellers to stay at 11 properties across Malaysia, from Kuala Lumpur and Johor Bahru to Kuantan and Kota Kinabalu.

Guests who book direct on Hyatt’s website between September 9 and October 31, 2025, can enjoy complimentary breakfast for qualifying stays from September 10 to December 20, 2025, at participating hotels.

Hyatt invites travellers to explore Malaysia with complimentary breakfast and special perks at 11 hotels across the country

World of Hyatt members receive additional savings and a limited-edition Touch ‘n Go card for public transport and daily purchases.

Hyatt’s portfolio in Malaysia includes Park Hyatt Kuala Lumpur, Grand Hyatt Kuala Lumpur, Hyatt Regency Kuantan Resort, Hyatt Regency Kinabalu, Hyatt Centric City Centre Kuala Lumpur, Hyatt Centric Kota Kinabalu, Alila Bangsar Kuala Lumpur, Hyatt Regency Kuala Lumpur at KL Midtown, Hyatt Place Kuala Lumpur Bukit Jalil, Hyatt Place Johor Bahru Paradigm Mall and Hyatt House Kuala Lumpur Mont Kiara.

The campaign highlights city and coastal experiences, cultural activities and convenient locations, with each property offering local engagement alongside modern comfort.

Non-World of Hyatt members must use the code HTBVA, while members use MYHIPO to redeem the offer.

For more information, visit Hyatt.

Sasha Tyas joins Anantara Kihavah Maldives Villas as GM

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Minor Hotels has appointed Sasha Tyas as general manager of Anantara Kihavah Maldives Villas.

Tyas has more than 25 years of international experience in luxury hospitality, with leadership roles in Portugal, Brazil, the Caribbean, the Seychelles and the Maldives.

She was previously general manager of the 224-suite Ilma yacht with The Ritz-Carlton Yacht Collection, sailing in Europe and the Caribbean.

India’s new tax reforms set to boost the country’s hospitality sector

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The recently held 56th meeting of the GST Council in New Delhi chaired by India’s Union finance and corporate affairs minister Nirmala Sitharaman approved key changes in tax rates, including a reduction in Goods and Services Tax (GST) on hotel room tariffs priced at 7,500 rupees (US$85.05) or less per night.

The GST has been brought down from 12 per cent (with input tax credit) to five per cent (without input tax credit), a move that the hospitality sector has described as a timely boost for domestic tourism and occupancies.

The reduced tax on hotel stays is expected to increase bookings and support tourism growth; Palolem beach in Goa, India, pictured

“The reduced GST rate will significantly enhance affordability for domestic travellers and drive occupancy in the midscale segment. With the festive season just around the corner, this reform offers a strong boost to both demand and sector confidence. We believe it will also encourage more first-time travellers to explore India’s diverse destinations, further energising the tourism economy,” said Perkin Rocha, founder and CEO, Ecko Hotels & Resorts.

Echoing the sentiment, Neha Kapoor, general manager of Hyatt Place Gurgaon, noted that the reform will strengthen market momentum.

She said: “We anticipate this change will translate into stronger demand and improved occupancy levels. Beyond the immediate benefits, it also paves the way for healthier growth in the hospitality sector, supports tourism and strengthens the industry’s contribution to the economy.”

The new tax structure will come into effect from September 22, 2025. The impact is also expected to extend beyond hospitality, creating a positive ripple effect in allied sectors. “The government has significantly broadened affordability in domestic tourism, ensuring that demand in emerging destinations can flourish. At the same time, the simplification of GST for residential real estate through reduced construction costs and clearer slab structures is poised to stimulate housing supply and bolster confidence, particularly across tier-II and tier-III cities,” said Sumit Mitruka, CEO and founder, Summit Hotels & Resorts, adding that hospitality and real estate remain deeply interlinked.

“Affordable housing underpins urban growth while accessible travel fuels mobility and commerce. A streamlined GST regime allows these sectors to reinforce one another, creating a powerful multiplier effect on employment, consumption and investment.”

Vietnam sees surge in adventure and wellness tourism demand

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More than 520 exhibitors and brands showcased their products to over 250 international buyers from 32 countries at the 19th Ho Chi Minh City International Travel Expo 2025, with a notable rise in interest from European destinations seeking new adventure and wellness experiences.

Held from September 4 to 6, this year’s event also encompassed the Export Forum and the Connecting international goods supply chain event, in a move that organisers state will help strengthen Vietnam’s standing on the regional MICE tourism map.

Winther shared that travellers are seeking tours combining Thailand with Vietnam’s cultural and natural attractions; photo by Marissa Carruthers

In the first eight months of 2025, Vietnam welcomed more than 13.9 million visitors, marking a 21 per cent year-on-year increase. Part of this rise in demand has been driven by the launch of direct flights connecting the country with new destinations, according to Doan Phu Minh, Vietnam Airlines’ sales manager.

This year has seen Vietnam Airlines launch routes to Bali, Moscow and Milan, with direct connections to Copenhagen opening in December.

“Next year, we have plans to grow our network with the European longhaul market,” said Phu Minh, adding that the airline will also explore expansion into South Asia, including Bangladesh and Sri Lanka.

Meanwhile, buyers from Europe noted an increase in demand for Vietnam as the appetite for regional combination tours, especially in the adventure and wellness sectors, grows.

Lukasz Nowak, CEO and founder of Solisci Adventure Club in Poland, stated: “Poland isn’t an emerging market anymore; we’re looking for cultural stays, unique experiences, home stays, adventure and nature, and wellness retreats. They’ve seen Thailand and the beaches, and are looking to combine it with something new.”

Marie Kaalund Winther, managing director of Lotus Rejser in Denmark, said she is seeking to expand into Vietnam due to an increase in demand for combination tours with Thailand. “Since Covid-19, people are looking for more than just the beaches in Thailand, and they want to combine more. Vietnam has culture, history and nature, so it’s a good destination to do this.”

Dorte Juul Mydtskov, business development manager of Stjernegaard in Denmark, noted a rise in demand for active and adventure holidays that take in multiple destinations.

She commented: “We’re seeing more interest in adventure and wellness holidays, and people want to combine countries and explore more. Vietnam has a lot to offer.”

Norwegian Cruise Line Holdings marks 10 years in Asia-Pacific with new Sydney office

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Norwegian Cruise Line Holdings (NCLH), operator of Norwegian Cruise Line (NCL), Oceania Cruises and Regent Seven Seas Cruises, is marking 10 years of growth and innovation in the Asia-Pacific region with the opening of its new Sydney office at Barangaroo. The tri-brand headquarters highlights the company’s decade-long commitment to the region.

Since establishing its first sales and marketing hub in Sydney in October 2015, NCLH has grown from around 20 employees to nearly 200 staff across sales, marketing, public relations, administrative services, and operations. The regional expansion has paralleled NCLH’s global fleet growth, from 22 ships in 2015 to 34 vessels in 2025, with 13 additional ships expected by 2036.

From left: Steve Odell and Ben Angell cutting the ribbon at the new NCLH Sydney office

The company has developed a strong regional presence through partnerships with travel advisors, media, and industry stakeholders, offering a wide range of cruise experiences for travellers from Australia, New Zealand, and Asia. Over the past decade, NCLH has also established local call centres and strengthened regional operations to support its tri-brand strategy.

Looking ahead, NCLH plans to continue expanding its presence in the Asia-Pacific, offering diverse itineraries across Asia, Australia, New Zealand, and the South Pacific while supporting trade partners with training, resources, and events to ensure quality cruise experiences.

Steve Odell, senior vice president, international & consumer sales, Oceania Cruises and Regent Seven Seas Cruises, said: “Celebrating 10 years since we opened our Asia-Pacific office is a proud moment for all of us. It’s been an incredible journey of growth, innovation, and partnership with our valued travel advisors. It’s especially meaningful to now be in our new Sydney home, which reflects not simply how far we’ve come, but where we’re headed.”

Ben Angell, vice president and managing director, Asia Pacific for NCL, added: “As we celebrate 10 years in Asia-Pacific, I’m especially proud of the strength and balance of our three brands working side-by-side. Together with our trade partners and our passionate local NCL team, we have built a thriving, collaborative environment. We are excited to continue evolving our presence, and the power of our tri-brand strategy ensures we can keep delivering exceptional cruise experiences for a diverse range of guests across Asia-Pacific.”

Onyx Hospitality Group to upgrade three Amari properties in Thailand

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Onyx Hospitality Group is rolling out a brand enhancement programme across three of its Amari properties – Amari Don Muang Airport Bangkok, Amari Buriram and Amari Phuket – aimed at elevating guest experiences and meeting evolving traveller needs.

Amari Don Muang Airport Bangkok will see upgrades to its structure, guestrooms, lobby, fitness centre and dining outlets, including the launch of Prego Don Muang, the group’s Italian restaurant brand. Amari Buriram will undergo a full transformation with the opening of Prego Buriram. Amari Phuket is preparing for a redesign that will introduce larger guestrooms with premium amenities, catering to international leisure travellers.

The refurbishments at the three hotels aim to enhance guest experiences and strengthen the Amari brand; Amari Don Muang Airport Bangkok, pictured

Renovations for Amari Don Muang and Amari Buriram are scheduled from mid-2025 to mid-2026, while Amari Phuket’s redesign will begin in 2027. The projects follow recent upgrades at Amari Koh Samui, Amari Bangkok, Amari Pattaya and the refurbished Amari Bangsaen.

The three locations were chosen for their market potential: Amari Don Muang for its direct connection to Don Mueang International Airport, Amari Buriram for its proximity to major sports venues in Southern Isan, and Amari Phuket for its position on Patong Beach.

Yuthachai Charanachitta, CEO of Onyx Hospitality Group, said: “We believe that maintaining standards and continuously developing our hotel brands are key drivers of growth. This refurbishment initiative underscores our commitment to strengthening the Amari brand, ensuring competitiveness in the market, and responding to the diverse needs of modern travellers.”