TTG Asia
Asia/Singapore Friday, 30th January 2026
Page 845

New GM joins Dorsett Gold Coast

0

Dorsett Hospitality International has appointed Michael Foster as the general manager for Dorsett Gold Coast – the group’s debut hotel in Australia, set to open in 4Q2021.

In his new role, Foster will be leading the direction for the hotel’s pre-opening, including the building of a dedicated team.

Foster has over 15 years of hospitality and management experience, including pre-opening, overall hotel operations, and sales and marketing. He was previously the general manager of Holiday Inn Express Brisbane Central and has held several senior roles for other hotels brand

Expedia tackles easy cancellations, insurance on-the-go with brand makeover

0

Hoping to shed its image as merely a travel bargain-hunting platform and restore duty of care to travellers, booking giant Expedia has announced a brand relaunch that services consumers through the entire travel journey.

With the goal of becoming the “ultimate travel companion”, the platform will play to the high demand for flexible bookings, travel insurance and product transparency. Through its desktop site and mobile app, it will now offer “easy ways” to make changes and cancellations to bookings, said Expedia senior vice president and general manager, Shiv Singh. Any alteration made to a traveller’s arrangements can be reflected in real time through a “living itinerary”.

Expedia’s brand relaunch was detailed in an online press conference on April 20

Additionally, the platform will provide options for purchasing travel insurance, as well as dispense advice on-the-go about policy coverage and directions on how to submit documentation if needed.

The new Expedia will also display a transparent list of all amenities, benefits and features included in a booking.

Singh expressed: “There’s often a lot hidden (from) the end-traveller. As they’re choosing between two different airlines or several different hotels, it (can be) very hard for them to know what amenities are available, what features are included in the price, and what is an add-on.

“By enhancing our product experience in the app and on expedia.com, we make it much easier to compare so that you know exactly what you’re getting, and (that) you’re getting the most value from the dollars you’re spending on that trip.”

Throughout the purchasing journey, it will rely heavily on data analytics and artificial intelligence to provide guiding information and updates that will be more relevant to the individual consumer, particularly concerning pandemic-related advisories and quarantine rules. The website and app will receive visual makeovers as well.

The transformation comes on the back of the realisation – in the wake of the Covid-19 outbreak last year – that the industry has neglected its duty of care to travellers. Singh explained that in the 24 years since Expedia was established, travel and booking companies “started to focus more aggressively on transactions, deals, cheaper tickets and cheaper hotel rooms”.

“Instead of just ‘do it yourself’, (the mindset) became ‘book and go by yourself, you’re on your own’. The traveller, in a sense, was left alone on their trips,” he reflected.

At the onset of the pandemic in 2020, Expedia instituted free cancellations for customers who had made prior bookings on its app and website. It has since also introduced other features centred on safety concerns, such as search filters to identify airlines and hotels with health and hygiene measures in place.

Runway to a smart, sustainable and safe restart

0

To the casual observer, the Asian aviation industry should be close to collapse after the unrelenting onslaught of bad news and misfortune in the past 13 months. While true on the face of it, the reality is that the industry’s deep-rooted resilience and determination have thus far allowed it to ride-out the Covid perfect storm, and start rebuilding for a restart when the pandemic recedes.

Air travel has been shuttered indefinitely since March 2020 and yet almost all airlines, though battered, bruised and visibly grounded, are still around. A good thing they are, as their endeavours are keeping global supply chains ticking and playing a crucial role in the carriage of stranded residents, essential supplies and most importantly, vaccines so vital to recovery from the pandemic.

Unimpeded growth had taken Asian airlines to the forefront of the industry, but the past year’s decimation of air travel spiralled into a massive cash-burn and liquidity crunch, the likes of which has not been experienced in the past 50 years. Yet, airline leaders have avoided the spectacle of liquidations by raising private capital, receiving government support, cutting costs to the bone and flying more to transport goods, for which demand has sky-rocketed. This strong survival instinct, coupled with the success of Asia-Pacific governments in keeping the virus and fatalities in check, is cause for hope that resumption of air travel, is not too far away.

With the health crisis still raging in many countries, it would clearly be wrong to assume that the worst is behind us. But there is a growing sense that Asia-Pacific, which was the first to confront the virus, could be the first on the runway to recovery, given its track record, for diffusing the worst of the virus.

Control of the spread of the virus, still seems to be the essential condition for the resumption of international air travel, whether it is achieved by strict controls as in much of Asia-Pacific or through mass vaccination elsewhere. In the long run, everyone who can be vaccinated must be, as a public health safety net. Governments will only allow travel between places where the pandemic is under control and if their residents are immunised. Even then, complexity remains, since there can still be reinfection and resurgence. So, other established measures like, testing, tracing, tracking and thwarting the spread with health-safety etiquette, have still to be employed, together with the speedier and equitable distribution of vaccines across the world.

Pent-up demand is evidenced every time borders are opened even fleetingly, as we saw with the (since shelved) Singapore-Hong Kong travel bubble. Foregone trips to meet family and business associates for over a year, will spur demand in the VFR (visiting friends and relatives) and corporate travel markets, as family reunions and face-to-face commerce, cannot be put off for too long.

Some green shoots of recovery on relatively safe travel corridors finally look set to materialise after several false starts. The Trans-Tasman bubble opened on April 19 without quarantine while bilateral talks are underway to launch travel bubbles from Singapore to Hong Kong as well as to Australia. But there is still many a slip between cup and lip. Travel bubbles can be closed at short notice, if virus cases rise. Airlines must be optimistic and readying for a gradual restart by devoting resources to smart technology solutions as well as sharpening their commitment to safety and decarbonisation.

For years, the industry has been searching for digital solutions to address disparate and divergent travel requirements of different governments. The task is now urgent with the requirement for health status certification for air travel. It is also timely as an industry, in keeping with the evolving values of travel consumers, to renew its wows to safety and the environment. Smart solutions, safety and sustainability are perennial concerns for the industry that have become preoccupations as the pandemic advanced.

A major impediment is the confusing and sometimes conflicting travel policies especially when it comes to testing, quarantine and vaccination. Multilateral harmonisation is ideal but a pipe dream given the multiplicity of restrictions and requirements as each government has followed its own counsel. Travel bubbles provide an effective route to coordinate and clarify requirements bilaterally between pairs of destinations. Many cooks spoil the broth but two heads are better than one.

After a year in the deep-freeze, Asia’s air transport industry has remained resilient to the health crisis and is poised to get back in the saddle for a sustained restart of international air travel. Governments’ continued support not only financially but also in partnering the industry to accelerate the use of digital health certificates and bio-fuels for international flights, will provide the necessary impetus for a sustained recovery. The Asia-Pacific aviation industry is waiting with bated breath to resume in a smarter, safer and more sustainable way.

Goodwood Park Hotel presents a refreshed experience

0

Goodwood Park Hotel, a heritage and architectural icon in Singapore’s shopping district, has completed its revamp to present a series of transformed guest rooms and suites.

Under the creative direction of acclaimed architect Ernesto Bedmar who was behind the hotel’s past renovation and upgrading projects, Deluxe Premier Rooms, Junior Suites, Poolside Suites and Deluxe Poolside Suites have been tastefully transformed to reflect a fresh, contemporary aesthetic.

A new look for the Deluxe Premier Room at the Goodwood Park Hotel

Rooms feature clean lines, using a light and earthy colour palette to create a soothing ambience. Stylish white quartz, bronze fittings and white leather furnishing highlights are softened by the use of natural wood and fabrics, including handwoven jute rugs. Classic herringbone parquet flooring enhances the charming cosiness of each space. In a nod to nostalgia, each room features different black and white photographs of yesteryear local scenes, which are works of Singapore-based French artist Gilles Massot.

Room features and amenities include a work desk, coffee table, international sockets, USB charging ports, LED TV with cable channels, mini bar, in-room safe and Nespresso coffee machine (only for suites), among others.

In addition to the usual air-conditioning comfort, ceiling fans allow guests the option of enjoying natural ventilation; a rarity in most city hotels.

Staycation packages have also been launched for these refurbished rooms and suites. Visit www.goodwoodparkhotel.com/promotions for information.

Trip.com Group lists on Hong Kong Stock Exchange

0
Trip.com Group is now officially listed on Hong Kong Stock Exchange (Stock Code 9961.HK) (PRNewsfoto/Trip.com Group)

Trip.com Group has become the first global travel group to be dual-listed on both the Hong Kong Stock Exchange and the US NASDAQ stock exchange.

The company opened for trading under Stock Code 9961.HK on April 19, and celebrated the milestone with a ceremony at its Shanghai headquarters, led by chairman of the executive board James Liang and CEO Jane Sun and attended by other key stakeholders, investors, guests, staff and media representatives.

Trip.com Group is now officially listed on Hong Kong Stock Exchange

In his address, Liang recalled the company’s progress from 1999 to 2021, during which it grew from 784 registered users on a single platform at its inception to now owning and operating a range of leading travel services platforms with hundreds of millions of users worldwide.

Sun said being dual-listed in the US and Hong Kong allows Trip.com Group “to have a truly global offering that better reflects our international presence and outlook”.

Trip.com Group plans to use the net proceeds from the listing to fund the expansion of its one-stop travel offerings and improve user experience, invest in technology to bolster its leading market position in products and services and improve its operating efficiency, and for general corporate purposes and working capital needs.

Cross Hotels & Resorts signs third hotel in Pattaya

0

Cross Hotels & Resorts, owned by Flight Centre Travel Group, has inked a hotel management agreement with Thailand’s Kasetsinn Co. to open Cross Pattaya Phratamnak this August.

Cross Pattaya Phratamnak is the group’s first property after the rebranding of its luxury label, X2 to Cross.

Representatives from Cross Hotels & Resorts and Kasetsinn Co. at the signing ceremony, led by Cross CEO Harry Thaliwal (third from left) and Kasetsinn managing director Thop Chandraprasert (third from right)

It will feature 78 guestrooms and suites, a spa, fitness centre, kids club, swimming pool, beach house, fine-dining restaurant and bar, and state-of-the-art meeting facilities.

Thop Chandraprasert, managing director of Kasetsinn Co., said in a press statement: “The hospitality industry is built on trust and we believe we have found the perfect partner with the strongest brand image to drive this amazing hotel to both the domestic and global marketplace. Cross Hotels & Resorts has an extraordinary portfolio of existing properties and I am honoured to be part of the family.”

Cross Hotels & Resorts currently operates 21 hotels across three brands – Cross, Cross Vibe and Away – in Thailand, Vietnam and Indonesia.

Archipelago takes luxury brands to Saudi Arabia

0

A new hotel management contract between Archipelago International and Jabal Omar Development Company (JODC) will bring the former’s Royal Alana and Alana brands to Saudi Arabia’s holy city.

The 581-key Jabal Omar The Royal Alana Makkah and 560-key Jabal Omar The Alana Makkah, both five-star properties, will sit within the prestigious Jabal Omar project, a few steps from the Holy Mosque in Makkah.

Jabal Omar The Royal Alana Makkah and Jabal Omar The Alana Makkah are located close to the Holy Mosque in Makkah

Commenting on the new partnership, Gerard Byrne, managing director, Archipelago Overseas, said: “We are fortunate to work with a partner like JODC who understands the value and importance of superior hospitality experiences that are specifically customised to the needs of guests from South-east Asia and in particular Malaysia, Indonesia and Brunei.

“South-east Asia is one of the fastest growing and strategically important source markets for the Kingdom and its Vision 2030 programme. Our positioning, brand equity and infrastructure in these markets means we can deliver for our partners and add significant value to projects, not only in the holy cities, but throughout the Kingdom and the region.”

Khaled Al-Amoudi, JODC’s CEO, affirms the company’s commitment to “(keeping) up with the ambitious vision of Saudi Arabia 2030 in supporting the hospitality sector and enhancing the spiritual experience of pilgrims, by expanding our partnerships with a group of international hotel brands at the Jabal Omar destination”.

Al-Amoudi added that the partnership between JODC and Archipelago will allow guests to “perform their rituals and return home with the most beautiful and unforgettable spiritual memories”.

Delhi begins week-long lockdown to curb Covid-19 surge

0

These restrictions are bruising India’s tourism and hospitality players, who have reported cancellations of room and banquet bookings at a time when many are still struggling to recover from the massive losses incurred since early 2020.

First trans-Tasman bubble flight takes off

0

Israel to allow vaccinated tourists from May 23

0

Israel will begin reopening its doors to vaccinated groups of foreign tourists through a phased approach from May 23, 2021, more than a year since shutting its borders to stem the spread of Covid-19.

Tourism minister Orit Farkash-Hacohen and health minister Yuli Edelstein agreed on a framework for the phased reopening of Israel, based on advice from the Covid-19 task force set up by the Ministry of Tourism and Ministry of Health.

Israel to welcome select vaccinated foreigners from next month; a woman passing through Jaffa Gate in Jerusalem, Israel pictured

In the first stage, a limited number of groups will be allowed to enter Israel, under a pilot programme adhering to guidelines to be published by the ministries. The number will be increased based on the health situation and progress of the programme. Individual travellers will be allowed into Israel in the second stage, with health considerations determining the timeline.

All visitors will be required to undergo a PCR test before boarding the flight to Israel, and a serological test to prove their vaccination upon arrival at Ben Gurion Airport. In the meantime, discussions will continue with various countries to reach agreements for vaccine-certificate validation, so as to do away with the need for the serological test.

“Israel is the first vaccinated country, and the citizens of Israel are the first to enjoy this result. After opening the economy, it is time to allow tourism in a careful and calculated manner… We will continue to look at easing regulations in accordance to the health situation,” Edelstein said.

Farkash-Hacohen added: “Only opening the skies for international tourism will truly revive the tourism industry, including restaurants, hotels, (tourist) sites, tour guides, buses and others looking to work and provide for their families. I will continue to work for the full opening of tourism to Israel, which will greatly assist the Israeli economy and create (work) for many Israelis.”