TTG Asia
Asia/Singapore Friday, 26th December 2025
Page 76

New visa fee set to raise travel cost to the US

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Travellers from non-immigrant visa categories entering the US will have to pay for the new US$250 Visa Integrity Fee, set to take effect by October 1, 2025. This fee, which is established under the Trump Administration’s One Big Beautiful Bill, signed into law on July 4, applies to tourists, business travellers, students, and workers.

While it is intended as a refundable compliance bond, details on the refund process is unclear at press time.

The US adds new fee to visa costs amid tightening immigration controls; Washington DC in the US, pictured

According to news reports, the Visa Integrity Fee will apply to passport-holders from non-waiver countries, such as China and India, as well as select countries in Asia and the Middle East.

Visitors from Visa Waiver Program countries – Australia, Brunei, Japan, New Zealand, South Korea, Singapore, and Taiwan here in Asia-Pacific – will not be affected.

The new charge will join other visa application fees, including the Machine Readable Visa fee, reciprocity fees, and anti-fraud charges.

BWH Hotels, Savers Group to boost Philippine expansion

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BWH Hotels has signed a strategic agreement with Savers Group Holdings Inc. to accelerate the growth of its hotel and resort portfolio in the Philippines.

Savers Group, a diversified conglomerate based in Pampanga with interests in hospitality, real estate, and retail, currently owns two Best Western properties: Best Western Plus Metro Clark and Best Western Plus Hotel Subic, both recently renovated and relaunched.

BWH Hotels has partnered Savers Group to bring new projects and trusted brands to key destinations in the Philippines

Under the new partnership, Savers Group will serve as the authorised Area Development Office and official representative of BWH Hotels in the Philippines, driving regional expansion, investment, and community development.

The collaboration will support new projects across seven BWH brands, including Best Western Hotels & Resorts, Best Western Plus, BW Signature Collection, SureStay by Best Western, and its related SureStay sub-brands.

BWH Hotels presently manages seven properties across key Philippine destinations such as Angeles City, Cebu City, Clark, Panglao, Puerto Princesa, and Subic Bay.

Olivier Berrivin, vice president – APAC, BWH Hotels said: “This is more than just a signing—it’s the beginning of a shared vision for the Philippines hospitality industry.

“Our longstanding relationship with Savers Group, built over more than a decade, underscores the value we place on trusted regional partnerships. Together, we look forward to a long-term partnership built on service excellence and strategic expansion.”

Explora Journeys expands loyalty programme

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Explora Journeys has introduced the second phase of its Explora Club loyalty programme, extending benefits to guests on board and expanding its status match offering to include Oceania Cruises.

The update follows the programme’s initial launch in April 2025, and is designed to recognise and reward guest loyalty while enhancing the personalised experience in line with the company’s Ocean State of Mind philosophy.

Explora Journeys adds onboard benefits and expands status match as loyalty programme enters next phase

Members can now view their points and loyalty status through their My Explora Account on the website, with every night sailed, eligible onboard spend, and Destination Experience booking contributing to point accumulation.

The programme offers a five-tier structure – Classic, Silver, Gold, Platinum and Diamond – with each level unlocking additional privileges. These include savings on future journeys, exclusive events, priority services, and onboard enhancements such as laundry, private transfers and suite upgrades. A complimentary journey for two is included at the Diamond level.

Guests with loyalty status from 11 participating cruise brands, now including Oceania Cruises, can match their existing tier through Explora Club’s Status Match programme by providing proof of eligibility.

Knai Bang Chatt strengthens regenerative tourism with new programme

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Knai Bang Chatt by Kep West in Krong Kaeb, Cambodia has launched a reimagined Excursions Program that blends cultural immersion, nature exploration, and personal discovery.

Anchored in regenerative tourism, the new programme invites guests to experience Kep and Kampot through meaningful land and sea journeys that support local communities and protect fragile ecosystems.

Rediscover Kep through immersive journeys that blend nature, culture, and meaningful connection

The curated experiences range from biking through coastal villages, touring Kampot pepper farms, and visiting historical landmarks, to kayaking through mangroves, dolphin-watching, and snorkelling in pristine waters.

Guests can also participate in exclusive conservation activities through a partnership with Marine Conservation Cambodia or enjoy private sailing experiences with panoramic views.

For more information, visit Knai Bang Chatt.

Palace Hotel Tokyo unveils elevated club lounge experience

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Palace Hotel Tokyo has refreshed its exclusive Club Lounge with a lighter interior palette, expanded culinary offerings, and thoughtful design touches inspired by its natural surroundings.

The 172m² lounge now features a warmer, more inviting ambience with ivory chairs framed in American walnut, timber table tops, and pebble-motif carpeting. A new raw-stone reception desk echoes the rockbound moat outside, connecting the space to its setting within the Imperial Palace gardens.

Palace Hotel Tokyo enhances Club Lounge experience with new dining offerings and seasonal touches

Culinary highlights include a new light-snacks service between breakfast and afternoon tea, and a nightly nightcap offering featuring chocolate by Le Chocolat Alain Ducasse, cheeses, cookies, and more. Guests can also enjoy cocktails and mocktails, including the signature Eureka – a green apple, tonic and lime blend with optional Blue Curaçao – created by Royal Bar’s bartenders.

Breakfast service has been refined with artisanal wares by Aras from Ishikawa, complementing seasonal Japanese dishes prepared by the hotel’s Wadakura restaurant. Vegan ice cream in coconut, almond and soy flavours is now also available throughout the day.

Exclusively for suite and Club-level guests, the lounge is located on the 19th floor and offers sweeping views of the Imperial Palace gardens, with Mount Fuji visible on clear days. Access includes personalised check-in/out, concierge services, meeting room use, complimentary garment pressing, and access to evian SPA TOKYO’s sauna and bath facilities.

Open daily from 07.00 to 22.00. Children under 13 are welcome until 17.30.

For more information, visit Palace Hotel Tokyo.

Accor Pacific names new director, commercial – New Zealand and Fiji

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Rachael Nicholson joins Accor’s regional commercial leadership team as director, commercial – New Zealand and Fiji.

Based in Auckland, she has over 20 years of international experience in the hotel, airline and cruise industries. She has held roles in sales, customer experience, commercial leadership and strategic transformation across New Zealand, the UK, Australia, North America and Europe.

She most recently served as group general manager of operations at Heritage Hotel Management.

Gen Z’s healthy quests

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Health tourism is growing worldwide, and Asia is no exception. The Global Wellness Institute reported a 26.4 per cent leap in demand between 2022 and 2023, valuing the segment at US$41 billion.

Industry players predict that the medical tourism segment is slated to boom as the world becomes increasingly health conscious amid mounting air pollution and congested urban hubs – and the movement is being driven by Gen Zs in search of authentic and holistic holidays, with Asian countries chasing a slice of the US$63 trillion global pie.

Oluwamodupe Oduyoye, research associate at Deggendorf Institute of Technology, attributed the surge in demand down to the pandemic. “It affected the way Gen Z thinks. We came to realise that life is short; it’s important we enjoy every moment we have and our health.”

According to research by Deggendorf Institute of Technology, Gen Zs are looking for holistic getaways that combine health, sustainability and authentic experiences. Additionally, stress and health prevention and mental health wellness ranked high.

“What emerged as important is prevention. People are looking to be safe and not sick. We also noticed that this generation is looking to avoid burnouts,” noted Anke-Andrea Sponer of the International Competence Centre Health Tourism at Deggendorf Institute of Technology.

Aman Amola, inbound manager at Explore Bharat, noted an uptick in increasingly younger people investing in medical tourism in India.

“They are now seeking healthier lifestyles. They are health conscious, and this health trend is increasingly bringing them to India.”

Interest is strong among travellers from Asia, in particular Singapore, Thailand, Malaysia, Japan and South Korea.

With Gen Z at the forefront, medical and wellness tourism has evolved to become more than a spa retreat or medical check-up. Today, the industry has to deliver a holistic experience, including developing destinations into attractive health hubs.

Vincent Beckmann, international account manager at Outdooractive, said: “The definition of Gen Z health tourism is active tourism. Wellness itself won’t fill every day (in a travel itinerary), maybe one day in the whole week, but it’s not a thing by itself anymore.”

Iztok Altbauer, CEO, Association of Slovenian Natural Spas, noted that the future of the wellness tourism industry needs to see destinations develop into health-oriented hubs. He gave an example of Slovakia, where green cycle routes have been designed to connect health resorts.

“There are a lot of machines in wellness tourism, but Gen Z life is outdoors and we have to think about that. Sustainability is also one of the hot topics, so we need to develop offerings like this and integrate them into products,” he added.

Vy Hoang, a Master’s student in International Tourism Management at Deggendorf Institute of Technology, said for a destination to truly capture the market, public and private stakeholders need to collaborate to create more facilities for the younger generation.

“Be flexible with opening hours, for example, and add more value and entertainment for the younger generation – a thermal spa isn’t enough,” she said.

Hoang said changing the way the industry communicates with Gen Z about health tourism is important.

“Often, when we think of medical tourism, we think of luxury products that are not affordable for Gen Z,” she said, noting that spas often come at a much higher price point than city hotels.

However, Altbauer pointed out that spa-oriented resorts are shifting from all-inclusive to selective models to lower prices, allowing guests to choose which pool, wellness, and medical services they want.

“You can offer different types of accommodation, or self-catering options, or even build camp sites. These are all chances for guests to get cheaper options,” he commented.

Singapore Tourism Board steps up India engagement with new trade and consumer initiatives

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With India emerging as one of the top three source markets and registering 0.5 million visitor arrivals between January and May 2025, the Singapore Tourism Board (STB) is intensifying its travel trade and consumer engagement efforts to sustain the growth momentum.

The tourism board recently concluded its two-city roadshow in India kicking off in New Delhi on July 15 and moving to Kochi on July 17. The event brought together over 60 Singaporean tourism partners who showcased the destination’s latest offerings through an innovative format. A key highlight was the dedicated Experience Zone, where Singapore’s leading attractions, cruise operators and the Changi Airport Group were presented in a dynamic and interactive setting.

STB joins forces with 61 tourism partners to showcase Singapore in India

“We have a strong start to the year with the Indian market recording a 5.1 per cent increase in tourist arrivals compared to the same period last year (January–May 2024). We see India as having the potential to become our second-largest source market. As we celebrate 60 years of India-Singapore friendship, a series of marketing initiatives and joint promotions are planned to attract more Indian travellers to Singapore,” said Markus Tan, regional director for India, Middle East and South Africa at STB during a media roundtable held on the sidelines of the Delhi roadshow.

This year, STB introduced the Just Between Us Friends campaign in association with a number of partners including MakeMyTrip, Akbar Travels, Yatra, Singapore Airlines and IndiGo among others to offer deals and discounts to end consumers.

“We are also sending at least 20 to 25 content creators from India to Singapore to capture and share compelling stories about the destination. The first batch of these influencers visited Singapore a few weeks ago and have been showcasing new things to do across the city. Our goal is to inspire evolved, sophisticated and discerning Indian travellers to explore all that Singapore has to offer,” added Tan.

STB will introduce the Singapore DMC Trade Partner Fam Support Scheme on August 1, 2025. This pilot programme supports Singapore-based DMCs in hosting customised familiarisation trips for Indian travel agents.

“We are encouraging our Singapore-based DMCs to invite their network, bringing in one buyer each from cities like Kolkata, New Delhi and others to experience a unique itinerary that is not currently available in the market. This initiative launches on August 1 and is valid for travel until August 20. We will be offering support ranging from S$1,000 to S$10,000 (US$740 to US$7,400) for each group,” concluded Tan.

Sri Lanka’s hospitality sector welcomes policy change allowing women to work night shifts

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This week, Sri Lanka lifted a longstanding 1954 regulation that prevented women from working as hotel and restaurant waitresses after 22.00, a change welcomed by the country’s hospitality industry. Notably, the previous rule did not apply to other female workers in the sector.

“It is understood that this legislation is very old and the economic opportunities have changed drastically since 1954 with the expansion of the new industries. Thus, this revision was considered following stakeholder lobbying to amend the law,” said cabinet spokesman and minister Nalinda Jayatissa at the weekly post-Cabinet meeting media briefing on Monday.

The move to lift curfew on female hotel staff boosts opportunities for women

Under previous regulations, female employees over 18 could work as hotel receptionists, female coat room attendants, or employees of female garments rooms and washrooms between 18.00 and 06.00. However, female servers in hotels or restaurants were restricted from working late at night, causing operational difficulties since food service was limited to 22.00.

Chandra Wickremesinghe, a veteran hotelier and owner of Thema Collection – which recently opened the first all-women operated hotel in Sri Lanka – called the move a good step.

“If nurses can do night work, why can’t female hotel employees work at night? This is an absurd regulation,” he said. He also noted the change could encourage more women to join the workforce, which currently represents only 10 per cent of employees. However, he stressed that hoteliers need to provide accommodation and support facilities for female staff working late hours.

Rodney Armstrong, resident manager of Mahaweli Reach Hotels, called the change a huge plus point and said offering accommodation and transport would encourage more women to join the workforce. M Shanthikumar, president of the Hotels Association of Sri Lanka, also praised the move and emphasised the importance of providing safe transport or accommodation for employees finishing work at midnight.

Sri Lanka’s tourism industry is growing steadily, targeting 2.5 million visitors in 2025, up from two million in 2024. The main source markets in 2024 were India, Russia, the UK, Germany and China.

Philippine hotel industry plans manpower roadmap to address labour shortages

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The Philippine Hotel Owners Association (PHOA) is developing a manpower roadmap to identify the workforce needs of the expanding hospitality sector and address potential labour shortages caused by the migration of employees and graduates abroad.

The initiative – the first of its kind for the industry – aims “to ensure that hotels have qualified manpower to recruit from”, said PHOA executive director Benito Bengzon Jr at the media launch of Philippine Hotel Connect 2025. The event, the country’s largest gathering of hotel owners, investors and developers, will take place on July 24 and 25.

From left: PHOA’s Benito Bengzon Jr and Arthur Lopez, and Philippine Hotel Connect 2025’s Francis Gotianun; photo by Rosa Ocampo

According to PHOA’s Philippine Accommodation Pipeline Report 2024, more than 55,000 direct jobs will be required to support 158 accommodation projects that are either in the pipeline or under development over the next few years.

“We heard about the problems with job mismatch, the continuing problems about our tourism and hospitality students getting jobs on cruise ships, and about the difficulty of getting baristas, front office desk clerks, etc,” Bengzon said.

He stressed that the industry’s human capital development plan must be forward-looking. “The human capital development plan for the industry is aspirational. The narrative has to change. Many Filipinos will still want to continue to aspire for overseas jobs and therefore we cannot be using the competition posed by overseas employment as the perpetual reason for not having enough people to work here.

“Five years from now, we will not be talking about job mismatch because if that’s still the kind of conversation we will have in five to ten years, we failed.”

Bengzon added that the roadmap “is going to be a game changer because once you have the document, you will be able to see a clearer picture of the future.

“It will be good not only for hotel owners but also for current workers, the students, the parents,” he shared.