Hilton has been making incremental investments in talent development and management systems to better support the company’s business goals, with money being poured into more efficient recruitment processes, improved recruitment marketing, and upgraded learning platforms.
In Asia-Pacific, Hilton has almost 1,000 pipeline hotels – managed and franchised – based on signed deals, and more than 700 of these will launch in the next five years.
Patsy Ng, senior vice president, human resources – Asia-Pacific at Hilton, told TTG Asia that following the deployment of Hirevue to allow job applicants to quickly and conveniently book their interview slots and record a pre-screening presentation on their smartphones years ago, the company will soon roll out a new AI recruitment system for all its hotels in China by the end of this year and the rest of Asia-Pacific in 2026.
She said the new system will modernise and improve the end-to-end candidate experience, allowing job seekers to upload their CV with “a touch of a few buttons”.
Hilton has also sharpened its recruitment marketing, with investments in different social media platforms and with different messaging to reach a varied audience for its various brands and roles.
Investments in modern recruitment technology and new-age recruitment marketing will allow Hilton to be “more agile” with its talent management efforts.
“We are not only making incremental investments in recruitment processes, but also in scaling up our learning technology,” stated Ng.
The company encourages a “lifelong learning culture for all team members”. The Hilton University learning platform offers “tens of thousands of courses that are made available to all team members”, ensuring that all are empowered to be their own chief learning officer.
By the end of this year, Hilton will elevate learning accessibility through a partnership with Cornerstone, which will better serve an expanding population of team members.
It is also working with partners on AI-driven matching, coaching and mentoring initiatives.
“We are constantly investing in renewing our learning partners and refreshing our resources. And once these efforts touch technology, there will be upfront capital investment. Hence, we are committed to incremental financial investments in talent management and development,” she added.
Hilton was named the No. 1 World’s Best Workplace by Fortune magazine and Great Place to Work in 2023 – the first time it has achieved the top spot on the list globally. In 2024, Hilton was ranked the No. 2 World’s Best Workplace, marking the company’s eighth consecutive year as the top hospitality company on the list.
Hinterstoisser brings more than 30 years of experience in the development, operations and management of luxury and lifestyle hotels across Europe, North America and Asia. He was most recently vice president – Asia at citizenM Hotels, where he oversaw operations across the Asia-Pacific region.
Her vision for Holiday Inn Singapore Atrium emphasises enhancing guest experiences and creating an inclusive environment for both leisure and business travellers.
