TTG Asia
Asia/Singapore Friday, 7th August 2026
Page 5

MATTA Connect gains traction as B2B platform

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The recently concluded MATTA Connect in Ipoh strengthened its credentials as a regional B2B travel trade platform after its second edition attracted 300 local and international buyers and 100 sellers, with buyers and exhibitors reporting quality business meetings and new commercial opportunities.

MATTA president Nigel Wong noted that stronger participation, broader international representation and higher-quality business engagements demonstrated that the industry valued a dedicated B2B platform alongside the association’s flagship consumer-focused MATTA Fair.

MATTA Connect’s second edition in Ipoh brought together 300 buyers and 100 sellers, with participants reporting new business leads and partnerships

“The second edition saw stronger participation, broader international representation and more quality business engagements, which reinforces that the industry values such a platform,” he said, adding that the return of previous participants alongside new delegates reflected growing confidence in the event.

Wong stated MATTA Connect had evolved beyond business matching into a platform where industry stakeholders could exchange ideas on market trends, innovation, sustainability and future collaboration. Looking ahead, he added MATTA would continue to strengthen participation from regional and emerging markets while showcasing Malaysia’s diverse tourism offerings, particularly second-tier destinations and unique local experiences.

Delegates said that the event had delivered meaningful business opportunities.

Returning for a second time as a buyer, Kedah-based Morahols Travel CEO Eric R Sinnaya shared this year’s edition generated promising leads with inbound and outbound operators from India and Uzbekistan.

“I met many serious buyers and sellers. The relaxed format allows discussions to continue beyond the scheduled business matching sessions, making it easier to build relationships,” he said.

Melody Lee, inbound department manager at Jinghe International Travel Agency, noted that the event attracted high-quality buyers with strong interest in FIT leisure travel and private tours to China.

“I secured bookings for year-end departures and early 2027, while also establishing new business contacts. Face-to-face meetings remain essential for building trust with partners,” she said.

Guohui Shi, inbound travel specialist at China Prime DMC, observed that Malaysian demand for travel to China had grown steadily following the implementation of the Malaysia-China mutual visa exemption arrangement. He attended MATTA Connect to strengthen relationships with Malaysian outbound agents while gaining a better understanding of Malaysian travellers’ preferences to develop products better suited to the market.

Rather than measuring success solely by exhibitor or buyer numbers, Wong emphasised MATTA’s long-term focus was on the quality of business outcomes and partnerships generated through the platform.

“We want to see stronger connections between international buyers and Malaysian tourism players, especially in promoting local destinations, second-tier cities and unique tourism products that can bring greater benefits to communities across the country,” he said.

Kimpton prepares for Indonesia debut in Ubud

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IHG Hotels & Resorts has revealed details of Kimpton Suntaya Bali Ubud, which will mark the luxury lifestyle brand’s entry into Indonesia when it opens later this year.

Located on Jalan Bisma alongside the Wos River, the 101-key hotel will be within walking distance of Ubud Art Market, Ubud Palace and the Water Palace. Accommodation will range from guestrooms to pool suites and private pool villas.

Kimpton Suntaya Bali Ubud will offer 101 rooms, suites and villas when it opens later this year

The hotel will feature five dining venues, including Imamura Ubud, an omakase restaurant led by Michelin-starred chef Hirofumi Imamura. He will also oversee Shaku by Imamura, which will offer Japanese izakaya-style dining.

Wellness facilities will include a two-storey fitness studio, recovery facilities and Sakshi Spa, which will incorporate elements of Balinese healing traditions.

Designed by Denton Corker Marshall, the property follows the contours of Ubud’s hillside and riverside setting, with its architecture drawing on the movement and rhythm of Balinese ceremonial processions.

Guests will also have access to Kimpton’s brand programmes, including Kimpton Kickstart, which offers daily coffee, tea and pastries, and the evening Kimpton Social gathering.

Austin Jones has been appointed general manager and will oversee the brand’s debut in Indonesia. He has previously worked across nearly a dozen Kimpton properties.

Austin Jones, general manager, Kimpton Suntaya Bali Ubud, said: “Kimpton Suntaya is designed to feel open, soulful, and connected, not just to the landscape, but to the people who live and travel here. We want this hotel to become a vibrant gathering place where guests and locals alike can experience Bali in a way that feels effortless, personal, and unscripted.”

Hong Kong West Kowloon Station opens first high-speed rail business lounge

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Plaza Premium Group (PPG) has unveiled the West Kowloon High Speed Rail Business Lounge at Hong Kong West Kowloon Station, the city’s first dedicated lounge for high-speed rail passengers.

Operated in partnership with MTR Corporation, the lounge is located in the Departure Concourse on Level B2 in the Mainland Port Area and is available to business class passengers.

Plaza Premium Group and MTR Corporation representatives mark the opening of the West Kowloon High Speed Rail Business Lounge

The 810m² facility offers seating areas, workstations, Wi-Fi, charging points, refreshments and beverages. Private rooms are also available, while staff can assist passengers through the terminal and to boarding gates. The interiors include a mural by Hong Kong artist Arthur Hang depicting the city’s skyline.

The opening comes as high-speed rail traffic through Hong Kong West Kowloon Station continues to grow. The station handled more than 16 million passenger trips in the first half of 2026, an increase of more than 10 per cent year on year, and currently provides connections to 113 destinations in China.

The new facility extends PPG’s lounge operations beyond airports in Hong Kong. The group currently operates five lounges at Hong Kong International Airport and also runs high-speed rail lounges in Changsha, Guangzhou and Shenzhen.

Song Hoi See, founder and CEO, PPG, said: “This evolution mirrors the changing behaviours of today’s travellers, who seek seamless connectivity across all transport hubs. As the Hong Kong West Kowloon Station serves as a vital bridge between Hong Kong, the GBA, and the broader Chinese mainland, we are honoured to bring our award-winning hospitality to this gateway.”

New hotels: Avani+ Lanexang Vientiane Hotel, voco Queenstown and more

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Avani+ Lanexang Vientiane Hotel

Avani+ Lanexang Vientiane Hotel, Laos
Set along Fa Ngum Road overlooking Chao Anouvong Park and the Mekong River, Avani+ Lanexang Vientiane Hotel adds 197 rooms and suites to the Lao capital.

Accommodation ranges from Deluxe Rooms to a Presidential Suite.

Opening in phases, the property offers selected dining venues, an outdoor swimming pool, fitness facilities and meeting spaces from launch, with additional restaurants, spa and expanded event facilities to follow.

Lanexang Hall accommodates up to 320 guests, alongside additional meeting rooms and outdoor event spaces. The hotel is also within easy reach of Vientiane’s riverside promenade and cultural attractions.

voco Queenstown

voco Queenstown, Australia
voco Queenstown has reopened following the conversion of the former Holiday Inn Express & Suites Queenstown, offering 227 refurbished guestrooms and suites.

Located on the corner of Stanley and Sydney Streets, facilities include the new Mozzarella & Co. restaurant and bar, lobby lounge areas with fireplaces, meeting spaces, 24-hour room service and on-site parking.

Within walking distance of Queenstown’s lakefront, the hotel provides easy access to the town centre, while Coronet Peak, The Remarkables, Cardrona and Milford Sound are within reach for day trips and outdoor activities.

Four Points by Sheraton Singapore, Jurong

Four Points by Sheraton Singapore, Jurong, Singapore
Four Points by Sheraton Singapore, Jurong brings 557 guestrooms and suites to Jurong Lake District following the refurbishment of the district’s first major hotel.

Located along Jurong Town Hall Road, the 15-storey property offers Superior, Deluxe, Premier and Deluxe Suite accommodation. Facilities include an outdoor swimming pool, fitness centre, roof gardens, sky terraces and an all-day dining restaurant.

The hotel also features 850m² of meeting and event space, including the a ballroom, five meeting rooms and a rooftop Sky Lounge with an adjoining lawn.

Within walking distance of Jurong East MRT station, the property provides easy access to the International Business Park, and malls.

Belmont Hotel Iloilo

Belmont Hotel Iloilo, the Philippines
Belmont Hotel Iloilo adds 405 rooms and suites to Iloilo Business Park, expanding Megaworld Hotels & Resorts’ presence in the city.

Located along Festive Walk Parade, the 12-storey hotel offers twin, queen, premier and one-bedroom suite accommodation, as well as accessible rooms and themed family rooms. Facilities include Belmont Café, Zabana Bar, Float Bar, a swimming pool, gym, sauna, massage rooms and a prayer room.

The hotel also caters to meetings and events with several meeting rooms and the Northern Islands Ballroom, which accommodates up to 300 guests.

The property is within walking distance of the Iloilo Convention Center and close to shopping, dining and entertainment options in Iloilo Business Park.

Nay Palad Hideaway appoints new GM and operations director

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Marc LeBlanc has been named as general manager of Nay Palad Hideaway in Siargao, Philippines, while Laura Robinson joins as operations and sustainability director.

LeBlanc was most recently general manager of Shinta Mani Wild in Cambodia. His previous roles include senior positions at Cap Karoso in Sumba, Kandolhu Maldives and Luna2 in Bali.

From left: Laura Robinson and Marc LeBlanc

Robinson was previously the operations and sustainability manager at Shinta Mani Wild. Prior, to that she also served as director of guest experience and sustainability at Cap Karoso and assistant manager at Kandolhu Maldives.

The Banjaran Hotsprings Retreat welcomes new GM

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Lisa Jackson has been appointed general manager of The Banjaran Hotsprings Retreat.

She joins the luxury wellness resort after senior leadership roles at Anantara Desaru Coast Resort & Villas in Malaysia and Elewana Kilindi Zanzibar.

Jackson brings more than 20 years of hospitality experience across Africa and Asia, with expertise in resort operations, commercial performance, revenue strategy and guest experience.

Royal Caribbean connects with trade

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Royal Caribbean hosted 39 Singapore travel trade partners at an appreciation luncheon led by Ben Bouldin, president, Greater China and managing director, Asia, marking his first engagement with the local industry since assuming his expanded role in July.

The event underscored Singapore’s strategic role as a cruise gateway in South-east Asia and highlighted the importance of close collaboration with travel partners as demand for cruise holidays continues to grow across the region.

Royal Caribbean hosts Singapore travel trade partners at an appreciation luncheon in Singapore

The luncheon also recognised the continued support of Royal Caribbean’s trade partners in driving cruise bookings and brought together 39 travel trade partners and 17 Royal Caribbean representatives to discuss the evolving cruise landscape.

Bouldin said: “Singapore is a major gateway for cruise guests exploring Asia, and our travel partners are central to helping guests choose the right Royal Caribbean holiday and plan with confidence, from Asia to bucket-list destinations such as Alaska, the Caribbean and Europe.”

Accor ramps up luxury growth in South-east Asia

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Accor is accelerating the expansion of four of its luxury brands across South-east Asia, where they operate 28 hotels, with 20 more already signed, representing approximately 3,750 rooms. The group is sharpening its brand positioning to capture demand for culturally rooted, experience-led stays.

Xavier Grange, global chief development officer for Sofitel, Emblems, MGallery and all luxury brands Europe-North Africa at Accor, said the regional pipeline sits within a global network of 256 hotels spanning Sofitel, Sofitel Legend, MGallery Collection and Emblems Collection.

South Palms Resort and Spa Panglao – MGallery at Panglao Shores in Bohol, pictured, opened on August 8, 2025, as part of Accor’s expanding luxury portfolio in South-east Asia; photo by Byron Keane Photography

“We have nearly 105 hotels in the pipeline worldwide across our four brands, including iconic projects in Vietnam, where we will double our footprint with three new hotel openings in 2027,” Grange said.

The Vietnam pipeline comprises six new MGallery Collection properties, four Sofitel hotels and two Emblems Collection projects. Recent signings include Sofitel Sapa Hotel & Residences and Sofitel Diamond Crown Hai Phong.

“Vietnam stands out as a leading growth market,” Grange said, adding that the company is “seeing significant momentum for our collection brands, driven by increasing demand for unique and immersive experiences”.

Sofitel continues to grow following its recent repositioning around a refined French identity, adding two properties in the Philippines and entering a new phase of development in Malaysia.

Thailand is also seeing strong development momentum, particularly for MGallery Collection, with three projects underway.

Two Phuket properties are scheduled to open this year: Navera Phuket, MGallery Collection, and Hotel Montazure Lakeside Phuket, MGallery Collection.

Recent openings under MGallery Collection include South Palms Resort and Spa Panglao in the Philippines and V Villas Maldives at Mirihi, alongside Hotel Sosei Sapporo in Japan. The signings of Madarao Kogen Hotel and Lime Resort Myoko have since extended the pipeline.

Emblems Collection, launched in November 2025 with Lucknam Park Hotel & Spa in the UK, has 15 projects signed globally and expects to reach seven operating hotels by 2027, including developments in the Philippines and Thailand.

“This momentum marks just the beginning of our next phase of growth, with upcoming flagship signings ahead. Our ambition is clear: to lead a new era of committed, elegant hospitality in the region,” Grange concluded.

TransNusa builds capacity as passenger numbers rise

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Indonesian carrier TransNusa is reporting nearly 20 per cent business growth while continuing to expand capacity across South-east Asia and regional markets.

Speaking to the media on the sidelines of the Singapore Tourism Board (STB)-TransNusa MoU signing in Jakarta recently, Bernard Francis, aviation group CEO of TransNusa, said the airline would continue expanding its network by adding aircraft, increasing frequencies and launching selective new routes.

Francis said TransNusa would prioritise increasing frequencies on existing routes rather than launching multiple new services amid the uncertain economic environment; photo by Singapore Tourism Board

The carrier will launch twice-daily services between Jakarta and Bangkok’s Suvarnabhumi Airport on August 6, followed by the Denpasar-Phuket route in September.

“We also hope to get additional slots at Changi Airport, Singapore, so we can increase the (Jakarta-Singapore) frequency, potentially from three to five times a day,” Francis said.

The airline is also awaiting approval to launch the Lampung-Kuala Lumpur route, which it expects to start next month.

In the longer term, TransNusa is interested in operating international flights from Bandung once Husein Sastranegara Airport fully reopens for international operations.

“We have proposed routes from Bandung to Malaysia and Singapore, and this is awaiting the decision of the regulator and airport authorities,” he added.

Supporting its expansion plans, TransNusa will add four aircraft before the end of the year. The airline currently operates 19 aircraft comprising Airbus A320s, A321s and C909s.

Looking ahead, Francis is considering adding more aircraft next year to support further network expansion to Australia, China and South-east Asia.

The expansion plans come as the carrier reports nearly 20 per cent business growth.

“Because we added more flights, our business grew by nearly 20 per cent (in the first half of the year), driven by higher passenger numbers. Our load factor is around 80 per cent,” he said.

Francis said TransNusa has remained relatively insulated from geopolitical uncertainty because of its focus on domestic and regional markets.

“TransNusa focuses on domestic and regional flights in South-east Asia. We see that many people who previously planned to travel to Europe are now diverting their trips to destinations in Asia. Most choose to travel to Singapore, Malaysia, China and Australia.”

TransNusa currently operates from three hubs: Jakarta, Bali and Manado. From Jakarta, the carrier serves Kuala Lumpur (four daily flights), Penang, Subang, Singapore, Guangzhou, Yogyakarta and Singkawang.

From Bali, it operates to Perth (three daily flights), Singapore (twice daily), Guangzhou, Manado, Lombok, Bima, Waingapu and Wakatobi. Meanwhile, the Manado hub serves Sorong, Timika and other destinations in Papua.

For the rest of the year, the airline will focus on increasing frequencies on existing routes rather than launching multiple new services.

“Our focus is increasing frequencies to Singapore, Malaysia and also domestic destinations. We don’t want to open many new routes in an unbalanced economic situation. Instead, we will increase the frequency,” Francis said.

Radisson rolls out AI-powered real-time rate matching

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Radisson Hotel Group has launched an AI-powered real-time rate-matching system across its global portfolio, automatically giving guests the lowest publicly available rate when they book through the group’s website.

The technology replaces the group’s previous Best Online Rate Guarantee, which required guests to find a lower rate elsewhere, submit a claim with supporting evidence such as screenshots, and wait for manual approval before receiving a refund or rate adjustment.

Dundar: booking direct should be the easiest and most rewarding choice a traveller can make

Under the new system, if a guest finds a lower eligible rate for a Radisson property on an OTA or a metasearch platform such as Google Hotels, the AI checks the discrepancy in real time and automatically applies the matching rate on Radisson’s website. Guests are then shown an on-screen confirmation that the discounted rate has been applied.

The feature is now available across Radisson’s global portfolio and currently compares rates from OTAs including Booking.com, Expedia, Hotels.com, Agoda, Priceline and Trip.com.

To ensure accurate comparisons, the system only matches equivalent bookings with the same room type, stay dates, occupancy, cancellation policy and inclusions.

Velit Dundar, vice president, e-commerce, Radisson Hotel Group, said the initiative is part of the company’s digital commerce strategy to make booking direct a simpler and more rewarding experience.

“Booking direct should be the easiest and most rewarding choice a traveller can make. It sits at the heart of our digital commerce strategy and our focus on what modern travellers value most: speed, simplicity and confidence.”

Dundar said the new system removes the burden of traditional rate-matching processes, eliminating the need for guests to submit claims while reducing manual work for hotel teams. It also gives commercial teams real-time visibility into rate competitiveness that was not possible under the previous manual model.

Since its launch, the tool has delivered a 19 per cent increase in direct-channel conversions compared with a control group, while also boosting engagement with the Radisson Rewards loyalty programme as more guests book directly.