Accor is moving its global properties onto Oracle Hospitality Opera Cloud PMS to standardise its property management system across 110 countries.
The platform will support operational efficiency and allow consistent guest experiences across its portfolio.
Accor has also selected Oracle Opera Cloud Sales and Event Management as a preferred solution to support the growth of its meetings and events business. Staff will gain clear visibility into venues, while guests and event organisers can use digital self-service tools to view and book event spaces, guestrooms and catering services.
Alex Alt, executive vice president and general manager, Oracle Consumer Industries, said: “With Opera Cloud, Accor will be able to more quickly adapt to new opportunities, have the data to adjust where needed, and set the standard for both guest and staff experiences with a contemporary, API rich, and intuitive suite of Oracle solutions.”
“Implementing a global cloud-based PMS is part of our drive to deliver a consistent, high-quality experience for guests, and to optimise operations across our global footprint,” shared Jean Noel Lau, chief distribution officer, Accor.
“Oracle Hospitality Opera Cloud has proven to be the optimal solution for consistent functionality across our diverse portfolio of brands worldwide. We particularly value Oracle’s collaborative spirit, which has transformed our engagement from that of a technology provider into a true strategic business partner.”
She was previously general manager of the 224-suite Ilma yacht with The Ritz-Carlton Yacht Collection, sailing in Europe and the Caribbean.
Andreopoulos was most recently chief commercial officer for EMEA at Marriott International, responsible for brand management, marketing, e-commerce, sales, reservations, revenue management, loyalty, communications and consumer insights across 78 countries and all Marriott brands.
