TTG Asia
Asia/Singapore Thursday, 1st January 2026
Page 487

Booking.com delves into the dilemma dividing sustainable travel in 2023

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Booking.com has released new research that highlights a dilemma where people feel potentially forced to choose between cutting costs and being more mindful about making sustainable travel choices.

The insights were gathered from more than 33,000 travellers across 35 countries and territories, including Singapore.

More travellers plan their sightseeing so that they can walk, bike or take public transport

At a time of general global uncertainty, travelling more sustainably continues to be front of mind for Singapore travellers, with 75% believing people need to act now and make more sustainable choices to save the planet for future generations.

The news continues to be a key influence driver for 59%, who say the recent climate change news agenda has encouraged them to be more sustainable, and yet it also speaks to a quandary facing people when it comes to being more mindful about when, where and how they travel. While 44% think the environment will get worse in the next six months, 68% believe the cost of living crisis will also get worse, leaving people unsure of what to prioritise as they work to reconcile what is important to them with the demands of everyday life.

A tale of two wallets in an unsteady global climate
The economic weather has changed drastically since last year, and the big topics at the front of people’s minds are the cost of living crisis and the climate crisis. 79% of Singapore travellers say they want to travel more sustainably over the coming 12 months, while 82% think the global energy crisis and rising cost of living is impacting their spending plans.

For some travellers, the two are mutually exclusive. With rising inflation, nearly half of travellers think that they must make a choice between sustainability and spending, with 59% believing more sustainable travel options are too expensive (up 13% from Booking.com’s 2022 data). For these respondents, sustainability and travel combined can seem non-urgent when they are worried about affording bills and the energy crisis. On the flip side, 49% of today’s Singapore travellers are willing to pay more for travel options with a sustainable certification, dialling up their spend to feel reassured they are driving impact.

As an increasing number of Singapore travellers feel the pinch, they are seeking more sustainable travel options rich in rewards, highlighting the perceived trade-off between making conscious choices and saving money, and the need for incentivisation. Nearly half (46%) want discounts and economic incentives in order to opt for eco-friendly options (up 13% from 2022) while 41% would be encouraged to travel more sustainably with reward points for making more sustainable choices that they could use for free perks or discounts through online travel booking sites.

Breaking through barriers to drive change
It’s not just cost that is a perceived hurdle to travelling more sustainably. From limited data to a perceived lack of options, barriers to travelling more sustainably appear higher than ever. 60% of Singapore travellers believe there are not enough sustainable travel options, while 73% want travel companies to offer more sustainable travel choices (up from 62% in 2022). Despite good intentions, 56% of travellers do not know where to find more sustainable options. For example, 74% seek authentic experiences that are representative of the local culture, yet in stark contrast 53% do not know how or where to find these tours and activities that will ensure they give back to the local community.

Adopting sustainable micro-habits on vacation
Despite existing barriers and the tightening of purse strings, it is clear there is a huge appetite for solutions with four in five (80%) Singapore travellers confirming that travelling more sustainably is important to them. Travellers say they are converting intent into action by taking active small steps at home, and when travelling, to drive a more sustainable future. Today, 53% use reusable shopping bags, 48% recycle waste and 51% carry their own reusable water bottle – and there has been a significant uptake in travellers adopting everyday habits on vacation in the past year.

59% turn the air conditioning off at accommodations when they aren’t there, 48% use their own reusable water bottle, 65% say they turn off the lights and appliances at accommodations when they aren’t there, while one third (31%) now recycle their garbage when travelling. Even more promisingly, travellers are making conscious choices on vacation that go beyond these everyday micro-habits. When it comes to transportation, 44% now plan their sightseeing so that they can walk, bike or take public transport, while 35% travel outside of peak season in a bid to avoid overcrowding. There is also consensus among travellers on taking the “buy local” mantra on vacation, with 34% favouring small, independent stores.

Trust, truth and the travel industry
Amid rising climate anxiety, travellers are becoming more responsible consumers, from their accommodation to their transport choices. 64% aim to leave the places they visit better than when they arrived, and travellers in Singapore are increasingly adopting a regenerative approach to travel and searching for vacations with maximum positive impact, while seeking credible assurance when booking across the entire travel experience.

For example, travellers can now easily filter their rental car search results to quickly find fully electric and hybrid cars across 110 countries for their next trip; or choose one of over 500,000 more sustainable options for their next stay, no matter the accommodation type. Nearly two thirds (64%) would feel better about staying in a particular accommodation if they knew it had a sustainable certification or label, while 61% want to filter their options for those with a sustainable certification next time they book.

In response, the travel industry must adapt to meet the changing expectations of these more conscious consumers to accommodate the 35% who are always on the lookout for brands that promote sustainability as well as the 71% interested to learn more about why specific options are recognised as more sustainable, such as eco-friendly LED lighting and water-efficient toilets. Still, with 47% of Singapore travellers today not trusting that the sustainable travel options labelled are truly more sustainable, there are huge strides for the travel industry to make in gaining the trust of consumers.

Making more sustainable travel solutions easier for everyone
Booking.com’s new features and developments include the 100% Electric tagging in search results so travellers can find and book greener taxi options in 95 cities worldwide, tagging indicating where flights are offering a relatively lower emissions option, and available public transport ticketing options in 47 cities worldwide, including London, Amsterdam, Bangkok and Melbourne.

“Although travel has resumed, Singapore travellers remain mindful of the rising costs of living and the impact of travel on the environment,” said Nuno Guerreiro, regional director, South Asia, Oceania & Chains, Booking.com.

“We’re encouraged to see that travellers are driving change by adopting more sustainable travel habits and seeking responsible experiences. More sustainable travel is an investment in the world, and we’re dedicated to making it easier for everyone to travel in a more mindful and responsible way, no matter where they are on their sustainability journey.”

Cambodia’s Mekong anticipates challenges coping with tourism demand

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The increased levels of tourism recovery demand for the Mekong region are likely to cause operational in-bound challenges this summer, particularly with traditional markets such as China, stated Catherine Germier-Hamel, CEO of Destination Mekong.

Speaking ahead of her speech at the upcoming Arival Activate event in Bangkok from June 12 to 14 June, Germier-Hamel commented that the Mekong region is not yet fully equipped to cope with surging inbound tourism demand likely to happen for the foreseeable future.

The Mekong region is not yet fully equipped to cope with increasing inbound tourism demand; Angkor Wat in Cambodia, pictured

The Mekong region faces four particular challenges, she opined, stating that the industry has not yet recovered from job losses and the collapse of businesses due to the Covid-19 pandemic, as well as the difficulty tourism companies face in attracting and retaining skilled workers.

In addition, tourism businesses are not equipped to deal with Chinese visitors, as many of the local Chinese speakers have switched over to better-paying non-tourism jobs.

The last challenge is meeting the high expectations of inbound visitors who have waited so long to finally be able to travel.

“While the tourism industry has dreamed of seeing visitor numbers returning to 2019 levels, we are now nonetheless faced with the reality of welcoming all these visitors without the 2019 levels of infrastructure or staff in place,” said Germier-Hamel, adding that with higher expectation from visitors, the “Mekong region is going to be in the ‘high-class problem’ situation of not being able to cope properly with such demand for the foreseeable future”.

As to maintaining the destination’s reputation, such as how visitors will react or what they may say to friends and on social media, she remarked that it is crucial to act now or “risk pushing travellers towards other destinations”.

During the Arival event in Bangkok, Germier-Hamel will elaborate on the causes of these challenges and share advice on how to overcome them through implementation of some policies and strategies like drawing upon local resources and local models, specialising to escape from an over-reliance on traditional segments, building innovative experiences that add real value, creating a brand that draws upon demand from travellers for sustainability and authenticity-focused experiences, and finding ways to engage more with travellers who really care about their experiences.

Swissotel to rise in Genting Highlands

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Crowne Estate Malaysia's Sean Chen and AccorHotels' Garth Simmons ink their partnership for a Swissotel development

Accor will debut the Swissôtel Hotels & Resorts brand in Malaysia for the first time come 3Q2028, with the property marked for King’s Park up on Malaysia’s Genting Highlands.

King’s Park, a development by Highlands ParkCity, in partnership with Crowne Estate Malaysia and Yuk Tung Group, will span 60.7 hectares and pack in a wide variety of retail shops, restaurants, convention centres, tourist attractions, entertainment outlets, hotels and amenities.

Crowne Estate Malaysia’s Sean Chen and AccorHotels’ Garth Simmons ink their partnership for a Swissotel development

Swissôtel Genting Highlands will boast elegant rooms, all-day dining options, executive lounges, bars, as well as contemporary conference facilities, and a grand ballroom. The 300-key property will also come complete with a heated swimming pool, sundeck, fitness centre, spa, scenic jogging tracks and a kids’ club.

Guests at the 30-story building can enjoy unblocked views of the stunning mountains and the Genting Highlands summit, located just a 15-minute drive away.

Speaking at the signing ceremony on April 19, Sean Chen, COO, Crowne Estate Malaysia, said: “It is a huge step forward for Highlands ParkCity and Crowne Estate Malaysia in their goal to make King’s Park an eco-friendly tourist and destination hub for people all over the world.”

Garth Simmons, CEO, Accor for South & South-east Asia, Japan, South Korea and India, said: “The signing of Swissôtel Genting Highlands in one of the most popular destinations in the country for locals and tourists alike, further strengthens Accor’s leading position in Malaysia’s hospitality industry.”

Singapore Grand Prix 2023 adds more grandstand tickets

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Two new grandstands at the Marina Bay Street Circuit for the Formula 1 Singapore Airlines Singapore Grand Prix 2023 have opened for sale.

The additional grandstands cater to strong demand and mitigates the overall reduction in capacity due to the closure of the Bay Grandstand as part of the redevelopment of The Float at Marina Bay.

This year’s Singapore Grand Prix is expected to attract another sell-out crowd

With 12 ticket categories already almost sold out and the entertainment line-up soon to be released, this year’s Singapore Grand Prix, taking place from September 15 to 17, is expected to attract another sell-out crowd.

Limited seats are now available at two new grandstands – the Sheares (Turn 1) and Promenade (between Turns 17 & 18) Grandstands, along with the Pit Entry Grandstand (Turn 19). Ticketholders will have access to all zones in the Circuit Park.

Limited single-day Zone 4 and Premier Walkabout tickets are also available for sale, providing ticketholders access to strategically located viewing bleachers within the Marina Bay Street Circuit as well as the entertainment in Zone 4.

Singapore Grand Prix will continue to explore additional areas for ticketholders to view the race in the Circuit Park.

New ferry service to connect Sri Lanka and India

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A long-awaited passenger ferry service between Sri Lanka and India is set to commence by the end of April, officials in Colombo said.

This service is a revival of one held many decades ago, which was discontinued when air transport became more popular.

The ferry service will travel from Karaikal Port in Pondicherry to Kankesanthurai port in northern Sri Lanka; Karaikal Port in Pondicherry, pictured (Photo: Every Shutter Counts)

The ship will carry 150 passengers at a time and will take around four hours to cover travel from Karaikal Port in Pondicherry in southern India to Kankesanthurai port in northern Sri Lanka. The tickets are priced at US$50 for one way.

Pondicherry is about 2,365km from the capital Delhi while Kankesanthurai is 415km from the Sri Lankan capital Colombo.

At a recent discussion on the new ferry service, it was noted that each passenger would be allowed a baggage allowance of 100kg. Only daytime operations will be in force during the first stage of the service, officials said.

India is Sri Lanka’s biggest tourism source market and the new service would be a boost to tourist arrivals in Sri Lanka. Another advantage of the new service is that the mostly Tamil minority, who live in northern Sri Lanka, have many relatives and share cultural traditions and customs with Tamils in southern India.

Plaza Premium Lounge lands at Adelaide Airport

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Plaza Premium Group (PPG) has opened the Plaza Premium Lounge in international departures at Adelaide Airport (ADL), making its the first and only international lounge at the airport.

This is PPG’s fourth location in Australia.

The new Plaza Premium Lounge at Adelaide Airport has multiple zones to suit different travellers’ needs

With capacity for up to 137 people, the facility features PPG’s first specialty wine feature in collaboration with Accolade Wines, where award-winning Australian wines are showcased. This will be made available later in the month.

The sun-drenched lounge is divided into multiple zones – the bar, dining area, or cosy booths to catch up on work. Showers are available too.

With sustainability in mind, single-use plastics have been eliminated, LED lighting is used throughout, and energy-efficient appliances and water saving devices are installed.

Adelaide Airport’s managing director, Brenton Cox, said: “This is one of the final pieces of our A$200 million (US$134.8 million) terminal expansion project that has also seen a significant upgrade of our international arrivals and departures facilities including expanded duty free, more room for immigration processing and more baggage belts for arriving passengers.”

Tourism Malaysia appoints Ammar Abd Ghapar as director-general

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Tourism Malaysia recently appointed Ammar Abd Ghapar as its new director-general, replacing Zainuddin Abdul Wahab who retired on April 10.

He has served 35 years in public service and will carry out the duties as senior director of management in addition to leading the Strategic Planning division and the Domestic & Events division of Tourism Malaysia.

Ammar was previously senior director for international promotion division for Americas, Europe and Oceania.

Santiburi Koh Samui welcomes new GM

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Santiburi Koh Samui has named Giulio Stix as its new general manager.

With almost two decades of experience in luxury hotels and resorts in Europe and Asia, Stix is fully versed in digital transformation, and has gained a reputation for his ability to design and implement effective marketing strategies.

Previously the CEO of a contemporary design company in his native Italy, Stix is also fluent in Italian, German, English, French and Spanish.

Jayne MacDougall helms as executive director of Phuket Hotels Association

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The Phuket Hotels Association has appointed Jayne MacDougall as its new executive director.

A highly skilled hospitality professional with a wealth of experience in areas such as sustainability, training and policy, MacDougall is no stranger to the association, having served as its environment chair since 2017.

She has amassed over 20 years of experience in Thailand’s hospitality industry, and was most recently the senior consultant on the GIZ (German Corporation for International Cooperation GmbH) pilot programme in Asia, which aimed to eliminate the use of single-use plastic in the Thai hotel industry.

The Heritage Hotel Manila names new director of sales

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Onelle Pacheco-Verzosa has been appointed as director of sales at The Heritage Hotel Manila.

She joins The Heritage Hotel Manila from Boracay Tropics and Hotel Celeste in Makati, where she was director of sales and marketing.