TTG Asia
Asia/Singapore Tuesday, 23rd December 2025
Page 46

Vietnamese artisans gain global exposure through tourism experiences

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The tourism industry plays a growing role in supporting the preservation and promotion of the culture and traditions of the communities it works with, placing local livelihoods and traditions at the heart of its operations.

For the first time, the 19th International Travel Expo Ho Chi Minh City included the Export Forum and the Connecting International Goods Supply Chain event, highlighting how the industries can collaborate.

From left: Quiet Asia’s Justin Tran and The Decor Hub’s Huy Nguyen Van Anh work with local artisan communities to connect travellers with traditional crafts and support sustainable livelihoods; photo by Marissa Carruthers

Phan Thi Tang, Vietnam’s deputy minister of industry and trade, said the tourism industry can act as a “bridge” to become a “driver of trade and investment”. She added that millions of international visitors will not only take home memories of Vietnam’s land and people, but also serve as “trade ambassadors” for Vietnamese goods, helping to expand export markets.

Tour operators and hoteliers are also increasingly working with local artisan communities and craftspeople. This is not only to provide travellers with the immersive experiences they demand, but to promote the products of these often-forgotten artisans internationally and keep the cultural guardians’ traditions alive.

Justin Tran, CEO of Quiet Asia, said the tourism sector plays an important role in helping local artisan communities grow. Having worked in the industry for 15 years, he has also noted a recent shift in demand.

“Local artisans have good skills that have been passed down generations to make their products, but they’re bad at marketing and promoting them. We, as tour operators, already have a good source of customers to connect them with to support their livelihoods and preserve their traditions,” he said.

“Before, people travelled to see places and listen to the stories of those places. Today, people want more than that. They really want to experience a place, become a part of that experience and leave a positive impact.”

Huy Nguyen Van Anh, design director at The Decor Hub, works with Vietnamese artisan communities to create a range of souvenirs that showcase their talents and traditions.

“The issue for many of these communities is that they live and work in remote villages,” he shared. “Often, they don’t know how to get their products to market, so we work with them to create souvenirs that use their traditions but are adapted for the international market. We then bring them to cities or tourist places, where they can be sold to tourists from across the world.”

Van Anh said this not only provides the artisans with a reliable income stream, but also helps keep these dwindling traditions alive.

“The tourism industry should work closer with local artisan communities to promote their work, culture and traditions to the world.”

Vo Van Manh, sales executive at Coco Travel, stated the company works closely with indigenous communities in Vietnam’s highlands to promote their natural products and handmade wares to guests. “It’s important that we work with local communities to give visitors an insight into their lives and support their livelihoods.”

Tram Nguyen, sales and marketing manager at Viettourist DMC, noted that since opening up to Europe two years ago, demand for artisan-driven experiences, such as visits to weaving and textile villages, as well as working alongside grassroots producers, have grown.

“More and more people want to learn about local cultures and traditions, which often include unique dress, decorations, ceramics and foods. We offer a farm stay in Dalat, for example, where guests can learn about the different ethnicities in Vietnam and how to make local produce, while helping raise the salary of farmers,” she said.

Celestyal Cruises selects CSTS as Hong Kong GSA to support Asia-Pacific expansion

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CSTS Integrated Marketing has been named the general sales agent (GSA) of Greece-based Celestyal Cruises, taking charge of all sales, marketing and customer service activities in Hong Kong.

Launched last December, CSTS is positioned to support international partners such as Celestyal Cruises. The company, a sister company of Connexus Travel (formerly Swire Travel), specialises in enhancing clients’ brand visibility and devising go-to-market strategies through both online and offline channels to maximise awareness and engagement.

The partnership aims to grow brand awareness and offer tailored cruise experiences in the Asia-Pacific market; photo by Prudence Lui

This marks CSTS’s first GSA appointment for a cruise line.

Celestyal currently operates two recently refurbished vessels, Celestyal Discovery and Celestyal Journey, each accommodating around 1,300 passengers. Chief commercial officer Lee Haslett said the brand decided to expand further in the Asia-Pacific region following new private equity ownership a few years ago and a recent complete fleet renewal. The appointment of CSTS as GSA represents an investment in marketing perspectives, including training and advice for agents in the market.

Asked about the rationale behind the GSA appointment, Haslett replied: “CSTS also has a strong corporate arm that gives us the opportunity to engage with slightly different market segments we haven’t traditionally reached – such as groups, incentive, and corporate travel.”

He explained that Celestyal operates mid-sized vessels in the Greek Islands, Eastern Mediterranean and Adriatic, offering port-intensive itineraries with minimal sea days. He added that the company is entering the Arabian Gulf, with multi-year agreements to homeport ships in Qatar, Doha and Abu Dhabi, including the eight-day-seven-night Celestyal Journey Desert Days & F1 Thrill Abu Dhabi 2025 sailing from December 4 to 11, 2025.

CSTS general manager William Lau said the cruise business has recovered strongly after the pandemic. He noted that Celestyal offers unique destinations that larger vessels cannot access, with mid-sized ships visiting smaller ports and providing a range of excursions of varying lengths. Lau added that the company aims to establish the brand in Hong Kong and expand into the Greater Bay Area, taking advantage of diverse travel patterns through the city.

He also said CSTS will work with Celestyal to develop special packages, including sports-related offerings. A new team for sports and events has been established to sell products such as cruises coinciding with the 2025 Abu Dhabi Grand Prix, allowing clients to sail to the event rather than fly.

The collaboration marks a strategic step for both companies as they develop tailored products and strengthen their footprint in the Asia-Pacific cruise market.

Sentosa Cares Week 2025 highlights social inclusivity with record attendance

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Sentosa Development Corporation (SDC) has concluded the third edition of Sentosa Cares Week, marking its largest annual event dedicated to promoting social inclusivity since its launch.

Held from September 3 to 11, this year’s event formed part of SG60 celebrations, bringing together a record 2,800 beneficiaries and caregivers, more than 350 volunteers, and 21 businesses on the island to celebrate community through shared experiences.

More than 2,800 beneficiaries and caregivers joined volunteers and businesses to take part in Sentosa Cares Week 2025; photo by Sentosa Development Corporation

In 2023, SDC formalised its partnership with the Ministry of Social and Family Development and SG Enable which aims to create fair employment and social opportunities for persons with disabilities, as well as families living in public rental housing supported under the ComLink initiative.

As part of the agreement, SDC will develop inclusive spaces, programmes and services on Sentosa, using social innovation to enhance accessibility and community engagement. SDC also works with businesses on and off the island to provide beneficiaries and caregivers with meaningful opportunities to enjoy Sentosa’s attractions through Sentosa Cares Week.

Sentosa Cares Week 2025 featured 30 itineraries over nine days, including thrill-seeking activities such as MegaZip and Southern Albatross speedboat rides, sensory workshops with EtonHouse, and lunches hosted by ONE°15 Marina Sentosa Cove and Rumours Beach Club. Some activities coincided with the September school holidays, enabling greater participation from families and youth volunteers.

For the first time, external volunteers from the public and corporate sectors joined staff on Sentosa as befrienders, enriching the experience with additional support. Participation expanded from 12 beneficiary organisations in 2023 to 18 in 2025, with new partners including Be Kind SG, Sun Dac, Singapore Stroke Association, and Parkinson’s Society Singapore.

The Sentosa Cares Benefits Programme, launching on October 10, allows persons with disabilities and their caregivers to access participating attractions on the island at complimentary or discounted rates throughout the year. Ten attractions, including Skyline Luge Singapore, Mega Adventure and the Singapore Cable Car, have joined the programme.

Sentosa continues to strengthen accessibility, with permanent rental beach wheelchairs and accessible beach tracks at Palawan and Siloso beaches, as well as a workforce of more than 60 employees with disabilities in 2025.

Thien Kwee Eng, CEO, SDC, said: “Sentosa Cares Week reaffirms our unwavering commitment to social inclusivity and reflects our core belief that joyful experiences should be accessible to all. We are deeply grateful to our island partners for their continued support in making this event a success.

“As we expand Sentosa Cares Week each year, we are proud to nurture a growing movement of care and community support across Sentosa.”

Globus unveils choice excursions for personalised touring

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Globus is introducing Globus Choice Excursions, allowing travellers to personalise nearly 80 per cent of itineraries across Europe and North America. Tour days can now be customised with included options such as food tours, bike rides, cultural activities or scenic cruises.

Examples include a Douro River cruise or Porto tasting at Sandeman Cellars, an aperitivo stroll in Florence or Taste of Tuscany food tour, a Golden Gate bike ride or Little Italy tasting tour in San Francisco, and Unicum tasting in Budapest or a thermal spa soak at Széchenyi Baths.

Travellers can customise tour days across Europe and North America with included activity options

The company also offers different touring styles to suit a range of travellers, including Classic tours, Small Group Discovery, Independent City Stay or Undiscovered itineraries, providing flexibility throughout the journey.

Chris Hall, managing director Asia-Pacific for the Globus family of brands, said: “Globus Choice Excursions are a bold new chapter in guided travel. Research is pointing to flexibility to choose from included excursions as a major driver for the next generation of tour travellers. By giving guests more freedom and personalisation than ever – we’re inviting more travellers to discover the benefits of touring – from ease and VIP access to unforgettable moments at every turn.

“With Globus, travellers can choose their experience – without the stress of planning. It’s guided travel that flexes around our guests.”

Regional Elanor Hotels to rebrand and join Accor network

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Accor and Elanor Investors Group (Elanor) have rebranded four properties within the Elanor Hotel Accommodation Fund (EHAF). The hotels will be managed by 1834 Hotels and will join Accor’s network in October 2025.

As part of the EHAF’s asset strategy, Byron Bay Hotel and Apartments will become The Sebel Byron Bay, Barossa Weintal will become Mercure Barossa Valley, Clare Country Club will become Peppers Clare Valley, and Adabco Boutique Hotel Adelaide will become Mantra Wakefield Adelaide.

From left: Accor’s Adrian Williams, Elanor’s Tony Fehon, and 1834 Hotels’s Andrew Bullock

The rebranding is intended to improve asset performance and guest experience by aligning the hotels with recognised regional and global brands. The conversion of Peppers Clare Valley and Mantra Wakefield Adelaide will follow planned refurbishment works to ensure full brand alignment. The Sebel Byron Bay marks Accor’s return to the area, continuing the long-standing presence of The Sebel brand in regional destinations since 1963.

1834 Hotels will manage day-to-day operations during the transition, increasing the number of EHAF hotels under the Accor brand to nine.

Adrian Williams, chief operating officer of Accor in the Pacific region, said: “These hotels are well positioned in key regional and leisure destinations and we are confident they will see immediate benefit from our scale, systems and support. By joining our franchise network, each hotel gains access to Accor’s global distribution system and award-winning loyalty programme – ALL Accor.”

Tony Fehon, managing director of Elanor Investors Group, added: “Aligning with Accor’s respected and targeted brand architecture allows us to further differentiate our portfolio and enhance investment performance. The support and operational execution by 1834 Hotels has been instrumental in bringing this strategy to life.”

The rebranding is underway, with minimal impact on operations and a focus on implementing the new Accor brands.

Routes World 2026 to take place in Riyadh

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The Kingdom of Saudi Arabia has been selected to host the 31st World Route Development Forum (Routes World 2026), a global event that shapes the future of air connectivity.

The event will be led by the General Authority of Civil Aviation (GACA), in partnership with the Saudi Tourism Authority (STA) as tourism partner, the Air Connectivity Program (ACP) as air connectivity partner, and Matarat Holding as airport partner, and organised by Tahaluf.

Riyadh prepares to welcome global aviation leaders at Routes World 2026

Routes World is an international platform where airlines, airports, tourism authorities and aviation stakeholders plan and negotiate future air services. Each year, the event attracts thousands of aviation decision-makers, supporting the growth of international travel and tourism.

The selection of Riyadh as host city highlights Saudi Arabia’s growth as a global aviation hub under Vision 2030. In 2024, more than 128 million passengers travelled through the Kingdom’s airports, a 15 per cent increase on the previous year and 25 per cent above pre-pandemic levels. In the first half of 2025, airports handled 66.7 million passengers, 467,000 flights and 575,000 tonnes of cargo.

Fahd Hamidaddin, CEO of STA, noted that Saudi Arabia is opening new links between people and places, with visitor numbers rising six per cent in 2024. Majid Khan, CEO of ACP, said the event highlights the Kingdom’s commitment to growing its tourism and aviation sectors, while Steven Small, managing director of Routes, added that strong visitor spending and modern aviation infrastructure make Riyadh an ideal host for the forum.

Riyadh’s King Salman International Airport is expected to handle 120 million passengers by 2030 and 185 million by 2050. King Abdulaziz International Airport in Jeddah is expanding its capacity from around 50 million today to 80–114 million by 2030, reaching 100 million by 2035. The Kingdom is also investing in new airlines and infrastructure, including the launch of Riyadh Air by the end of 2025, which will serve over 100 international destinations.

Riyadh’s successful bids for World Expo 2030 and the FIFA World Cup 2034 show confidence in its ability to host major events. Hosting Routes World 2026 will further strengthen the Kingdom’s role as a global connector between Asia, Africa and Europe.

GACA president and chairman of Matarat Holding, Abdulaziz Al-Duailej, said: “Hosting Routes World 2026 is a major milestone in our journey to position Riyadh and the Kingdom as a central hub for global aviation. The decision recognises Saudi Arabia’s aviation growth, infrastructure investment programme and Vision 2030 tourism and economic growth agenda.”

Aviation roundup: Qantas, Lufthansa Group and more

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Qantas

Qantas adds A220 service and Jetstar route to New Zealand
The Qantas Group will expand its trans-Tasman operations, including Qantas’ first international service using the A220 aircraft between Brisbane and Wellington and a new direct Jetstar route from Brisbane to Queenstown in 2026.

From February 2026, Qantas will operate its A220 aircraft on flights between Brisbane and Wellington, marking the aircraft’s first international deployment. The A220 will initially operate up to three times a week, replacing existing E190 services and some Boeing 737 flights. The aircraft is more fuel efficient than previous-generation planes and offers a lighter, brighter cabin, larger windows, overhead lockers and fast free Wi-Fi.

Jetstar will begin direct flights between Brisbane and Queenstown from June 2026, operating three times a week during the snow season (June to October) on A320ceo aircraft, providing more than 17,000 low-fare seats annually.

Qantas and Jetstar will also increase frequency on existing trans-Tasman routes. Jetstar Brisbane-Auckland will operate up to twice daily, Melbourne-Christchurch will operate daily year-round, and Sydney-Auckland will increase to up to 12 per week. Qantas will add two extra flights per week between Sydney and Christchurch during February and March.

Lufthansa Group

Lufthansa Group launches early check-in at Singapore Changi Airport
The Lufthansa Group has introduced an early check-in service for all passengers travelling from Singapore to Europe with Lufthansa and Swiss International Air Lines (SWISS).

The service, available at Changi Airport’s Jewel, allows guests to drop off their bags and check in as early as 08.00 on the day of departure, 12 hours before the main check-in counters open. Passengers can use the service from 08.00 until 20.00.

Air Astana and Air India

Air Astana, Air India deepen codeshare on Almaty-India routes
Air Astana and Air India have strengthened their cooperation through a codeshare partnership covering flights between Almaty and Delhi, and Almaty and Mumbai. Under the agreement, Air India will place its AI designator code on Air Astana-operated flights, offering passengers greater connectivity and convenience for travel between the two countries.

The arrangement builds on an existing interline partnership that began earlier in 2025. Air Astana customers can already connect via Delhi and Mumbai to 18 destinations across India, as well as nine international destinations served by Air India. At the same time, Air India passengers gain access to Air Astana’s network through Almaty, connecting to key cities in Central Asia and China, including Astana, Bishkek, Tashkent, Dushanbe, and Urumqi.

Vietjet

Vietjet to operate direct flights between Ho Chi Minh City and Manila
Vietjet will launch a direct service linking Ho Chi Minh City, Vietnam’s economic hub, with Manila, the capital of the Philippines, starting November 22, 2025. The route will operate five round-trip flights per week, enhancing air connectivity across South-east Asia.

The new service is Vietjet’s first direct connection between Vietnam and the Philippines. Tickets are available via the airline’s official website for travel from November 22, 2025, to March 29, 2026.

Park Hyatt Auckland names new DOSM

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Park Hyatt Auckland has appointed Lisa Breckon as director of sales and marketing.

She has more than 20 years of experience in the hospitality industry and was most recently director of sales and marketing at CPG Hotels, where she managed the sales and marketing function across 10 properties and oversaw the launch of the Fable Hotels & Resorts brand in New Zealand.

Her expertise includes sales strategy, digital marketing, brand development and revenue optimisation. She also has experience in building teams and client relationships.

Reshaping tourism flow

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The Greater Mekong Subregion (GMS) is anticipating a visitor surge in the coming years – from 72 million in 2019 and 65 million in post-Covid 2023 – to reach a predicted excess of 85 million by 2027, according to the Mekong Tourism Coordinating Office. This projection has highlighted the importance of visitor management to protect the environments and communities that call GMS destinations home.

“What happens when visitors love a place too much? We see overflowing waste, overcrowding and communities pushing back against tourists. That’s why visitor management is key to saving what we love,” said Chumpol Musiganont, deputy director-general of the Designated Areas for Sustainable Tourism Administration in Thailand.

Sherpas help tourists with their luggage as they ascend the mountains in Phu Kradueng National Park

Speaking at the Mekong Tourism Forum in Luang Prabang, Laos in June, Musiganont added: “Poor experience leads to fewer return visits, while effective management enhances quality, protects heritage and ensures community equity.”

Common techniques
Musiganont pointed to tools used to control impacts and enhance visitor experience. Zoning and spatial planning is a common technique, where specific zones are designated for activities, such as tourism, conservation or residential use.

Timed entry and booking systems, including advance reservations and ticket quotas, can be effective in managing visitor flow during peak periods. Additionally, digital tools are proving key, such as smart visitor monitoring using apps or Internet of Things sensors, to track visitor numbers, patterns and behaviours.

“This is a good way to learn how many people there are and where congestion occurs,” said Musiganont, adding that data can help with informed decision-making and planning.

Thailand has been able to better manage tourist flows with the QueQ app, which allows visitors to reserve entry to popular attractions and venues. To date, at high demand sites, QueQ has reduced the average waiting time by 38 per cent.

A code of conduct for tourist is also essential for visitor management. Musiganont recalled how massive Chinese inbound volumes to Thailand earlier had resulted in friction between visitors and residents.

He said: “Thai people complained about improper behaviour. That happened because they (the tourists) were never informed about how to conduct themselves. Foreigners must be informed of the code of conduct.”

Finally, he recommended involving local communities. “Engaging local residents in decision-making and benefit-sharing, while fostering stewardship and cultural integrity is important to gain local support,” he stated.

Wat Phra That Doi Suthep in Chiang Mai,Thailand

Easing congestion in Thailand
The small mountain of Doi Suthep in Chiang Mai province, Thailand is surrounded by a national park and is home to the famed Wat Phra That Doi Suthep Buddhist temple. This destination receives millions of visitors annually.

Visitorship surges especially on weekends and during religious festivals, leading to parking issues, littering and noise.

“The visitor experience and site integrity were under pressure. Many who had to wait in one place felt upset and complained,” Musiganont said.

A raft of actions was introduced. This included enforcement of one-way traffic, zoning, regulation of vendor stalls, and installing signs and behavioural guidance encouraging quiet and respectful conduct in sacred areas.

It also trialled the QueQ app, which reduced waiting times during busy periods by 32 per cent. During the trial period, all of these tools combined reduced temple congestion by 40 per cent and complaints by 50 per cent, while increasing visitor satisfaction by 27 per cent, according to Chiang Mai Tourism Office.

Thailand’s Phu Kradueng National Park is now working on strategic visitor management. It is popular with visitors hiking the 5.5km trail to camp overnight at its summit. The large volume of visitors results in up to 180kg of waste dumped daily at the summit, which attracts elephants. Trails are also erodied, making it inaccessible to the elderly and disabled. Furthermore, congestion issues are common on weekends.

To overcome this, the park has unveiled ambitious plans to introduce a cable car system and shuttle hub. App-based queuing and reservation systems will be introduced, as well as visitor zoning and capacity control, and wildlife and visitor tracking tools.

The project is currently under Environmental Impact Assessment, but predicted benefits include reduced trail erosion and improved waste management, minimising wildlife disturbance, and increased access.

Musiganont said: “Visitor management isn’t about limiting tourism, it’s about shaping it. Smart tools, like zoning and digital queuing, are already making a difference.”

He urged GMS tourism leaders to invest in capacity-based infrastructure, such as smart queuing and controlled access, engage local communities as custodians and co-designers, support legal reform and policy innovation that enables sustainable solutions in protected areas, and use data to guide action.

Taiwan drives tourism beyond Taipei with new initiatives

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Taiwan is stepping up efforts to grow inbound tourism and guide visitors beyond its capital with new routes, nature trails and island attractions.

Huang Shih-Fang, deputy director general of the Taiwan Tourism Administration, told TTG Asia that while arrival targets were missed in 2024, the outlook for this year is stronger.

Taiwan showcased its destinations at the recent PATA Travel Mart to boost regional visibility

So far, arrival numbers have been encouraging, with 4.2 million tourist arrivals in the first half of this year, a 10 per cent increase from the same period last year. Its top target markets for inbound tourists are Japan, Hong Kong, Macau and South Korea.

The Taiwan Tourism Administration is actively working to promote Taiwan overseas through partnerships and events. These included participation in travel tradeshows such as Singapore’s NATAS Holidays 2025 and the PATA Travel Mart in Bangkok, and the upcoming Tourism EXPO Japan.

Taiwan also aims to encourage visitors to explore all of the island, beyond its capital of Taipei.

In February, the Pingtung County Government launched eight uniquely themed travel routes that highlight the southernmost county’s nature and cultural diversity through a series of leisure activities.

Other efforts include promoting sustainable travel through the island through the use of public transport. Huang shared that the Tourism Administration is working with national parks to promote hiking trails and tours.

He noted that the New York Times featured Alishan as one of its 52 destinations to travel to this year, which would help increase its visibility among international tourists, and mentioned the Alishan Forest Railway, a 113-year old train that was originally a logging train and now a popular tourist attraction in Chiayi county.

He also shared about the Matsu islands off the north-west of Taiwan, renowned for its bioluminescence or ‘blue tears’ phenomenon visible at certain times of the year off the coast.