TTG Asia
Asia/Singapore Tuesday, 23rd December 2025
Page 44

Cathay, Hong Kong Disneyland to boost Hong Kong tourism

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Cathay and Hong Kong Disneyland Resort have signed a memorandum of understanding (MoU) to strengthen inbound tourism and create new travel offerings.

The agreement aims to explore synergies between the two brands, enhance Hong Kong’s appeal as a global travel destination, and support its role as a regional transit hub.

The MoU between Cathay and Hong Kong Disneyland aims to create new travel experiences and attract more visitors to Hong Kong

A product for travellers transiting in Hong Kong is targeted for launch in 2026.

The MoU signing ceremony was held at Hong Kong Disneyland Hotel, attended by Cathay Group CEO Ronald Lam and Hong Kong Disneyland managing director Michael Moriarty, with Mickey Mouse present to mark the occasion.

Lam commented: “By combining world-class air travel with Disney experiences, we will create unforgettable journeys that celebrate the very best of Hong Kong. Together, we aim to inspire travellers from around the world to come to our home city and experience all that it has to offer.”

Moriarty added: “As we mark Hong Kong Disneyland’s 20th anniversary, this strategic collaboration with Cathay exemplifies our shared commitment to elevating Hong Kong’s global tourism appeal. Together, we aim to drive inbound visitation and solidify Hong Kong’s position as a world-class tourism and transit hub. We look forward to enchanting more tourists with immersive, experiential experiences that reflect the evolving aspirations of today’s travellers.”

Fairfield by Marriott celebrates milestone of 150 hotels in China

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Marriott International’s Fairfield by Marriott brand has reached a milestone of 150 combined open and pipeline hotels in China, reflecting strong growth in the region’s select service segment.

The brand, which entered China in 2017, now spans more than 50 destinations and has expanded rapidly since celebrating its 50th hotel in 2024. In just over a year, Fairfield has grown by more than 50 per cent, with another 50 hotels expected to open within the next two years.

From left: Marriott International’s David Marriott and Yibing Mao

In the first seven months of 2025, newly signed projects increased 75 per cent year-on-year, targeting key locations including Shanghai’s Xuhui District, Beijing Capital Airport and Shenzhen’s Qianhai area.

Fairfield by Marriott has extended its presence across transportation hubs, emerging urban districts and leisure destinations, with recent openings in Yangshuo (Guangxi), Xinzhou (Shanxi) and Qiandao Lake (Hangzhou). To support this growth, the brand introduced a regional product upgrade, including a new Chinese name, refreshed design, and updated guest experience focusing on four core travel needs: working, sleeping, bathing and service.

Globally, Fairfield by Marriott operates over 1,350 hotels in 20 countries and territories, with more than 460 additional properties in the pipeline, making it Marriott’s largest brand worldwide by combined open and pipeline hotels.

Marriott International chairman of the board David Marriott commented: “What started with inspiration from our family’s Fairfield Farm has grown into one of Marriott’s largest and most trusted brands. I’m extremely proud of the teams who continue to carry Fairfield’s legacy forward and deliver exceptional hospitality to guests across China and around the world.”

“Since entering China eight years ago, Fairfield has unlocked new opportunities for growth, bringing the Beauty of Simplicity to more destinations and more guests across the region,” added Yibing Mao, president, Greater China, Marriott International. “The brand’s accelerated expansion reflects our broader strategy to meet evolving traveller needs in China, and with localised product enhancements, Fairfield continues to drive fresh momentum in the select service segment.”

Alipay+ integrates Grab ride-hailing for South-east Asia travellers

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Alipay+ and Grab are expanding their partnership to give travellers easier access to transport services across South-east Asia.

Grab’s ride-hailing services have been integrated into Alipay+ Voyager, the inbuilt AI travel agent of Ant International’s global wallet gateway. The move enables users to book rides directly from within their home e-wallets without downloading an additional app.

Alipay+ Voyager users can now book Grab rides directly from their e-wallet while travelling in South-east Asia

Launched in mid-2025, Alipay+ Voyager is available in Alipay (China), AlipayHK (Hong Kong SAR) and GCash (the Philippines), with more partners to follow this year.

Users travelling to Singapore, Malaysia, Thailand, Indonesia, the Philippines, Vietnam, Cambodia and Myanmar can now book Grab rides seamlessly within the app ecosystem they already use.

Alipay+ currently connects 36 partner e-wallets, with 1.7 billion user accounts, to over 100 million in-store merchants across 70 markets.

“With South-east Asia growing in popularity as a travel destination, making Grab’s services directly available within Alipay+ partner apps offers users the most comprehensive and trusted local transportation across the region,” said Scarlett Xing, general manager of Alipay+ Travel Solutions, Ant International.

“We’re thrilled to strengthen our partnership with Alipay+ Voyager to deliver safe and reliable ride-hailing services for more travellers visiting South-east Asia,” added Samir Kumar, head of mobility at Grab.

Amadeus, Shiji offer integrated hospitality solutions

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Amadeus and Shiji have extended their partnership to promote and facilitate the licensing and referral of each other’s solutions, providing hoteliers with a more comprehensive end-to-end technology portfolio.

The agreement covers products including Shiji Daylight PMS, Infrasys POS, Amadeus HotSOS, Amadeus Delphi, Amadeus iHotelier and Amadeus Central Reservation System (ACRS).

The expanded alliance enables hoteliers to access a comprehensive suite of property management, point-of-sale, reservations and operations tools through a fully connected ecosystem

The companies aim to integrate their solutions to address fragmentation, connectivity and personalisation challenges in the hospitality industry. The new ACRS integration allows single-image integration at an attribute level, making ACRS the master record for inventory, rates and availability for room and non-room products. This integration provides a foundation for more personalised guest sales and merchandising.

Hotels will benefit from a fully integrated technology suite covering property management, point of sale, central reservations, sales and catering, and hotel operations with latest integrations. The partnership enables improved top-line sales through enhanced guest servicing and personalisation, as hoteliers can expand ACRS enablers across multiple channels to enhance merchandising and upselling strategies.

The alliance also streamlines vendor management, allowing hotels to access multiple technology solutions through a single provider while each company continues to operate independently and maintain its own services and security.

Amadeus and Shiji’s combined global reach further enhances service continuity, providing broad support and a seamless experience across markets. By centralising technology partners, hotels can also benefit from greater efficiency and innovation.

Kevin King, CEO of Shiji International, said: “This collaboration ensures that hotels have access to the most advanced tools available, all within a fully connected ecosystem.”

“With this alliance, we are redefining how hotels access and use technology,” added Francisco Pérez-Lozao Rüter, president of hospitality at Amadeus.

ANA offers special fares to Hokkaido from Singapore and Thailand

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ANA has partnered with the city of Mombetsu in Hokkaido to launch a campaign to boost inbound tourism to the region.

From September 18 to October 2, 2025, ANA will offer promotional fares for travellers departing from Singapore and Thailand.

ANA’s discounted fares from Singapore and Thailand allow travellers to explore Tokyo and Mombetsu in northern Hokkaido

Passengers booking a combined itinerary to both Tokyo and Mombetsu can enjoy discounted fares to Mombetsu, making it more affordable than flying to Tokyo alone. Stopovers of 24 hours or more in Tokyo are possible, allowing travellers to experience both the city and the natural charms of northern Hokkaido.

Mombetsu offers ice drift cruises, fresh seafood from the Sea of Okhotsk, seal encounters and expansive natural scenery, providing a contrasting experience to Tokyo’s urban landscape.

For more information, visit ANA Singapore or ANA Thailand.

The Ritz-Carlton Jakarta, Pacific Place welcomes new GM

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The Ritz-Carlton Jakarta, Pacific Place has appointed Sumit Joshi as general manager.

He brings more than 25 years of experience in hotels, resorts and residences. In his new role, he will focus on guest experience, local culture and staff leadership at the hotel.

Joshi started his career with The Oberoi Hotels & Resorts, progressing through leadership roles. He was most recently the general manager of JW Marriott Jakarta.

The Ritz-Carlton Yacht Collection expands Asia-Pacific team

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The Ritz-Carlton Yacht Collection has strengthened its Asia-Pacific team with several new hires.

Melissa Ong has been named director, travel partnerships, Asia, based in Singapore, effective September 8. She was with Marriott Luxury Group as global account director for six years and previously worked for The Leading Hotels of the World for eight years.

Melissa Ong is the new director of travel partnerships, Asia

The reservations team in Sydney has grown from two to five. New members are Christopher Menon, who joined on August 18 from Four Seasons Singapore; Nathan Gudsell, who joined on September 2 from Baillie Lodges; and Jasmine Zaman, who will join on October 6 from Marriott, where she is currently assistant front office manager at Pier One Sydney Harbour.

Menon and Gudsell are training in Fort Lauderdale and will begin assisting partners in October. Zaman will train in Malta and will begin in November.

Bali tourism operations remain stable after floods

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Flash floods in Bali last week cut off roads and caused fatalities, but tourism operations continued largely unaffected.

Heavy rain led to flooding in Denpasar, Badung, Gianyar, Jembrana and Tabanan. The national disaster agency (BNPB) said more than 120 locations were hit and 18 people died, with water mainly affecting residential and urban areas.

The Tegalalang Rice Terrace and the wider Ubud area were not affected by last week’s floods and remain safe, fully operational and open to visitors

Ngurah Rai International Airport remained open, tourist sites were unaffected and cancellations were minimal, with blocked roads posing the main disruption.

Tour operators adjusted programmes, with I Nyoman Subrata of Bali Bedira Anugrah Tour & Travel saying guests were advised against rafting and groups were redirected to Pandawa, Melasti and Uluwatu, while Ubud and Lovina continued as usual.

ASITA Bali chairman Putu Winastra said operators kept overseas partners updated: “This was the first flood of its kind in Bali. Naturally, there was concern, but the situation was under control, and the industry acted swiftly.”

Hotels also supported guests. The Bali Hotel and Restaurant Association (IHRA) said properties near blocked roads allowed flexible check-outs, meals and shuttles, while others sent regular updates. “The priority was just to make sure visitors felt safe and looked after,” said chairman I Gusti Agung Ngurah Rai Suryawijaya.

Meanwhile, the Bali Tourism Office worked with authorities to monitor areas and guide operators. “Our priority was to deliver clear and accurate information so operators could adjust itineraries safely and guests remained informed,” said I Wayan Sumarajaya, office head. He urged operators to step up disaster preparedness as the rainy season continues.

Tourism minister Widiyanti Putri Wardhana said government readiness was in place and that Bali could restore confidence. “Bali remain open and safe for visitors,” she said.

Putu added that the industry must turn the experience into stronger measures: “We need to ensure both visitors and the industry can feel confident and safe, even during extreme weather strikes.”

Sri Lanka targets Indian wedding market with multi-city shows

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Sri Lanka Tourism is aiming to attract the growing Indian wedding market and recently organised multi-city luxury wedding shows across the country for the first time, seeking to position Sri Lanka as a wedding destination for Indian couples, covering cities including Ahmedabad, Mumbai and New Delhi.

Fourteen Sri Lankan exhibitors, including wedding planners and hotels, took part in the shows to engage directly with Indian travel agents, wedding planners and other stakeholders.

Hewawasam: we have the capacity to cater to double the number of Indian weddings we currently host

“Traditionally, our southern province destinations like Bentota, Hambantota and Weligama have been popular for Indian weddings which have the presence of hotels such as Hilton and Shangri-La that can accommodate large gatherings. However, we are now also promoting emerging destinations like Trincomalee, Pasikudah and Arugam Bay for Indian weddings,” said Buddhika Hewawasam, chairman of the Sri Lanka Tourism Promotion Bureau (SLTPB), while speaking to TTG Asia during the Delhi edition of the wedding shows.

Currently, the typical Indian wedding group visiting Sri Lanka stays for seven to 10 days, which includes pre-wedding and post-wedding ceremonies. In the past eight months alone, Sri Lanka has hosted 30 large weddings along with 50 small and mid-sized Indian weddings, according to SLTPB.

“We have the capacity to cater to double the number of Indian weddings we currently host. Our goal is to conduct these wedding shows regularly across India,” Hewawasam added, revealing plans to extend the initiative to southern Indian cities in the coming months.

Beyond B2B engagements, Sri Lanka Tourism is also focusing on consumer outreach. It plans to host familiarisation trips for social media influencers and run wedding-focused digital campaigns targeting Indian audiences.

“We will also participate in various wedding-focused events across India to showcase our diverse offerings for the segment,” Hewawasam concluded.

Kyoto’s ryokan association turn on the charms for Singapore travellers

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Recognising the high-yield tourism value of travellers from Singapore, as well as the market’s inclination for repeat trips to Japan, the Kyoto Ryokan Hotel Association led a roadshow to the city-state earlier this month to connect with outbound travel agents.

Teruhiko Isohashi, chairperson of the association, noted that travellers from Singapore appreciate cultural experiences that are of high quality – something that a traditional Japanese ryokan can offer.

The Kyoto Ryokan Hotel Association promotes traditional stays to Singapore travel agents during recent roadshow; photo by Karen Yue

“However, not many travellers from Singapore would consider staying in a ryokan during their visit to Japan. We understand that some may feel a little apprehensive about staying in a ryokan because of its layout, how the mattress and bedding (known as futon) are laid out on the floor, and how rooms are utilised for various purposes. In a ryokan, the room functions as a dining and living space in the day, and is transformed into a bedroom at night. This can feel unusual to foreigners,” explained Isohashi.

He added that service offered at these traditional accommodation is also very personalised and emphasises frequent and meaningful interaction.

Ryokan staff would frequently enter the guestroom to present refreshments and to transform the room according to the hour of the day. Foreign guests who are used to privacy at international hotels may find this quite strange,” he said.

Through the Kyoto Ryokan Hotel Association’s visit to Singapore and its interactions with outbound travel agents, Isohashi told TTG Asia that he hopes to introduce the unique way of life a ryokan stay can offer to travellers.

“This is one of the best opportunities to learn about Japanese culture,” he opined.

As more travellers from Singapore open up to the idea of staying in ryokans, which are often located in serene and scenic parts of the prefecture, they will also uncover more gems across Kyoto prefecture, beyond tourism mainstays. This, Isohashi hopes, will spread tourism footfalls beyond the autumn season peak and encourage more travellers to venture deeper into the destination.

“Kyoto is beautiful in every season, and every part of the prefecture presents a different view and experience across the seasons. Amanohashidate in the north of Kyoto, for example, is stunning in winter and that is the best time to savour crabs caught off the coast. Kibune (a small town in the mountains) offers beautiful hikes in summer, when travellers can also enjoy a kawadoko dining experience (dining on platforms laid over the river),” described Isohashi.

Isohashi, who is passionate about sustainable tourism, told TTG Asia that ryokan stays are ideal for travellers who prioritise responsible travel options.

“While modern hotels have started on sustainable tourism practices in recent years, ryokan owners have always been sourcing local and seasonal food for guests, engaging local artisans and materials for construction and items used in hotel operations, and highlighting local arts and culture as guest experiences. They have been doing this since the beginning. The association is now helping our members to put their good work on record and get certification from the Global Sustainable Tourism Council,” he shared.