TTG Asia
Asia/Singapore Friday, 24th April 2026
Page 427

Trip.com joins Nihao! China campaign to promote inbound to China

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Trip.com Group has signed a three-year MoU with the China International Culture Association (CICA) to promote inbound tourism through the latter’s Nihao! China campaign, which plays up cultural exchanges and seeks to establish friendships between China and overseas visitors.

Both will jointly produce global promotional videos and digital communications supporting Nihao! China, and establish a framework that looks into building a service platform for inbound travel and activities at the China International Tourism Fair, the Sino-French Tourism Year, the China-US Tourism High-Level Dialogue, and the World Conference on Tourism Development, among other events.

The campaign plays up cultural exchanges and seeks to establish friendships between China and overseas visitors

The group will further contribute to China’s inbound tourism objectives with curated content to showcase specific offerings and services, and by collaborating with Chinese cultural centres, tourism boards, and other organisations.

Over the next three years, Trip.com Group plans to invest in platform technology, marketing and promotion, and product integration to accelerate the development of inbound tourism in China.

Trip.com Group data shows that China’s top 10 source markets, excluding Hong Kong, Macau and Taiwan, are South Korea, the US, Japan, Singapore, Australia, Malaysia, Canada, Thailand, the UK, and Germany.

January to October 2023 saw a four-digit growth in visitor numbers when compared with the same period in 2022, reaching more than 60 per cent of pre-pandemic levels. China-related bookings made via the group’s platforms have surged since the reopening of China’s borders earlier this year. In October 2023, there was a 98 per cent year-on-year surge in inbound flight bookings, while September and August saw an increase of 58 per cent and 89 per cent, respectively.

Overseas visitors are most drawn to Shenzhen, Shanghai, Guangzhou, Beijing, Zhuhai, Hangzhou, Foshan, Xiamen, Zhongshan, and Chengdu. In fact, seven out of 10 hotel bookings made by inbound tourists are for Shenzhen.

Trip.com Group expects inbound demand to rise in the near future, fuelled by government and the industry facilitation.

Thai community tourism project gets TAT’s nod

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Hilton Singapore Orchard names new GM

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Hilton has appointed Rupert Hallam as general manager for Hilton Singapore Orchard, Hilton’s largest hotel in Asia-Pacific.

With over three decades of hospitality experience, of which 21 years were spent with Hilton, Hallam will oversee day-to-day operations of the hotel, including guests services, culinary concepts, as well as business and wedding offerings in his new role.

He previously served as the general manager of Hilton Adelaide for nearly five years.

Korean Air appoints Cambodia country manager

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Korean Air has named Hoyeon (Chris) Chang as country manager for Cambodia.

Having been with the SkyTeam Alliance carrier for 17 years, Chang will move to Phnom Penh for his new role. He was previously based at the airline’s headquarters in Seoul where he was in charge of marketing for Europe and South-east Asia.

Rajesh Chakraborty helms as GM of Taj Hotel and Convention Centre Agra

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Taj Hotel and Convention Centre Agra has named Rajesh Chakraborty as its new general manager.

With over 26 years of dedicated service within the Indian Hotels Company Limited, Chakraborty has held pivotal positions across various hotels in India and internationally, with his most recent title as general manager of Vivanta By Taj Aurangabad Maharashtra.

In his new role, he will leverage his extensive experience to further enhance guest experiences and elevate the hotel’s reputation.

Ascott makes key appointments to South-east Asia leadership team

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The Ascott Limited has appointed David Cumming as regional general manager for Vietnam, Cambodia and Myanmar, and Kanit Sangmookda as country general manager for Thailand and Laos.

Cumming will oversee a portfolio of over 40 properties, where more than half are slated to open over the next three years. He joins Ascott with over two decades of global hospitality industry experience across the UK, Egypt, the UAE, Oman, and most recently Thailand.

As for Sangmookda, he will manage a portfolio of over 30 properties where over a third are expected to open over the next three years. With over two decades of experience in Malaysia, Indonesia and Thailand, he brings with him strong operational and commercial expertise from the past management of large hotel portfolios under leading hotel chains such as Marriott International, Minor Hotels and the former Starwood Hotels & Resorts.

Langkawi defies decline, tourist arrivals soar

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Amid news of declining tourist arrivals in September and October, compared against the same period last year, the Langkawi Development Authority (LADA) has come out to say that numbers for 2023 will still exceed last year’s record.

Langkawi, which is loved by local and international tourists for its picturesque islands, welcomed 2.57 million travellers in 2022. Between January and October this year, it had 2.2 million tourists, representing 69.9 per cent of the targetted 3.2 million tourists.

A string of events in November and super peak inbound in December will lift total arrivals for 2023

Azmil Munif Mohd Bukhari, manager of tourism division at LADA, told TTG Asia that a number of festivities and events in November were instrumental in boosting arrivals. These included the extended weekend of Deepavali last week, which coincided with the Langkawi Geopark International Enduro Mountain Biker challenge on November 12 and the Hari Mahsuri (Mahsuri Day) programme on November 18, which featuring a unique musical theatre and storytelling experience.

Furthermore, Langkawi International Half Marathon 2023 on December 2 is expected to draw more than 2,000 participants from 31 countries.

Azmil emphasised that December is projected to be a super peak season for Langkawi, mirroring trends observed in previous years.

However, he acknowledged the possibility that arrivals this year might slightly miss the targeted 3.2 million target.

He explained: “The arrival target for 2023 was set in late 2022. During that period, we anticipated a significant influx of Chinese outbound tourists, but regrettably, this expectation has not materialised. The presence of outbound travellers from China has been limited, not only in Langkawi but worldwide.

“Additionally, certain international carriers that were operating flights to Langkawi before the Covid-19 pandemic have reported a shortage of planes, preventing them from resuming flights to Langkawi post-lockdown.”

Azmil is confident that 2024 will mark the best post-lockdown year ever for Langkawi. To further enhance air connectivity, LADA has introduced a new incentive for scheduled airlines flying new routes to Langkawi effective January 1, 2024. It will provide a one-off US$10,000 to the airline.

Additionally, Langkawi is set to be the host destination for Routes Asia 2024, taking place from February 27 to 29. This event will serve as a platform for the region’s airlines, airports, tourism authorities, and aviation stakeholders to meet and share best practices.

He believes that hosting Routes Asia 2024 and providing senior-level airline executives with the opportunity to experience the island will lead to an increased number of international airlines initiating direct flights to Langkawi.

Air connectivity will see further improvement when flydubai initiates daily flights to Langkawi next February, and AirAsia commences direct flights from Kualanamu, Medan in Indonesia from March 2, 2024.

Itaka, one of Poland’s biggest tour operators, will also launch charter flights to Langkawi from winter 2024 for three consecutive years, shared Azmil.

IHG, Asset World Corp to lead two new hotels to Chiang Rai

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Yotel signs first Malaysia hotel

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Sojern publishes unique destination marketing report for travel industry players

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Digital marketing platform Sojern has launched the State of Destination Marketing 2024 report for destination marketing organisations (DMOs). It is said to be the first-of-its-kind, produced through a partnership between Sojern and Digital Tourism Think Tank (DTTT), and supported by Brand USA, Destination Canada, and the European Travel Commission.

The new report sheds light on the latest industry trends and challenges, particularly related to the future of destination marketing, drawing insights from nearly 300 DMOs, government departments and affiliated tourism entities worldwide.

A new report by Sojern aims to guide destination marketing organisations in their future marketing strategy

Sojern commissioned the report to ensure its global destination clients have access to the most comprehensive marketing insights.

The report found that economic uncertainty, inflation, and the cost of living are all having a significant impact on strategies, with more than 50 per cent of respondents considering these to be areas that require careful planning.

“As the travel industry undergoes rapid transformation, we remain committed to empowering destinations to navigate these changes effectively,” said Noreen Henry, chief revenue officer, Sojern.

“The insights uncovered in our report highlight destination marketers’ strategic priorities and overall approach to digital marketing, while also highlighting the significance of promoting sustainable and diverse tourism and meeting consumers’ increasing desire for unique experiences. Working with strategic technology-powered partners like Sojern ensures success in an increasingly dynamic and competitive environment.”

Some interesting observations made in the report include growing adoption of AI and the impact that has on destination marketing. According to the findings, DMOs anticipate that AI’s impact will be most pronounced in content creation, with nearly half (49%) foreseeing significant impact. A growing number of AI tools are transforming creative processes, from long-form content to social media posts.

In addition, 40% of DMOs see significant potential in AI for predictive analysis and forecasting, 38% for data analysis and interpretation, and 37% for marketing content personalisation. However, 71% are currently less confident and see little potential impact in AI’s ability to shape their teams’ web, app and platform creation, and 63% in conversational marketing.

The report also determined greater priority on digital paid media. Ninety-six per cent of DMOs are making significant investments in paid media as an essential component in achieving their marketing objectives. Notably, 58% take an always-on approach, investing year round, while 38% invest seasonally and only 21% invest when specific opportunities arise. Social media advertising maintains its prominence, as does Search Engine Marketing (SEM), with 96% and 95% of DMOs rating them as having a high or average importance, respectively.

Data use and privacy are also top of mind among respondents, with 54% saying that data provides the most value in marketing planning. Demographic data (88%) is used most frequently to guide decisions, followed by behavioural data (79%). However, increased reliance on data also brings its challenges – lack of data integration across channels (52%), the high cost of acquiring data (46%), and limited access to quality data (42%).

With Google’s deprecation of third-party cookies scheduled for mid-2024, 37% reported a significant impact, while 15% of respondents said that these changes have a small impact on their current strategies. DMOs are taking actions to mitigate the effects of these data privacy changes, with 60% planning to focus on social content and 58% prioritising obtaining more first-party data.

More findings and full survey methodology can be found in the full report, accessible here.