Asia-Pacific is the next frontier for Yotel

October 31, 2023

Yotel has kickstarted its ambitious expansion plans, with 14 properties in the global pipeline set to open within the next three years, a number of which will be located in Asia-Pacific.

“Our next two properties, which will open in 4Q2024, will be located in Bangkok and Tokyo. Each will have around 250 keys, and both will be our two new flagships, being the first in their respective countries,” Hubert Viriot, CEO of Yotel, told TTG Asia.

Viriot: we help hotel owners maximise their piece of real estate, while catering to current travel trends

He added that both Thailand and Japan are “critical” markets, with plans for expansion in both countries. Japan will also be getting a new development office to “boost Yotel’s growth”.

Kuala Lumpur will get two new properties – a Yotel and a Yotelpad. The latter is a serviced apartment brand that targets the long-stay market.

“They will be in different locations. Yotelpad in Malaysia will also be the first in Asia-Pacific,” he added.

When asked why Singapore did not get first dibs on Yotelpad (Yotel Singapore opened in 2017, and YotelAir Changi Airport in 2019), Viriot laughed and said: “The opportunity came up in Malaysia, and it doesn’t mean we’re not interested in Singapore. We should have a third brand here soon.”

In fact, he highlighted that both Singapore properties are doing well, stating that 2023 was the “best year ever” both in terms of room rate and occupancy. For these two properties, 80 per cent of the guests are Asian.

Development opportunities in Australia and New Zealand also abound.

Viriot said: “We have another project in Perth coming up. We are actively looking for opportunities in Sydney as well. Given the price of real estate in most cities in Australia, our concept makes complete sense. We help hotel owners maximise their piece of real estate, while catering to current travel trends.

“We will also have our first project in New Zealand, though I can’t name which city or brand yet.”

Noticeably, the three largest countries in the region – China, India and Indonesia – will not be getting a Yotel yet, because “these countries are so large, they require a specific strategy”.

“We’ve got good headwind ahead of us, and Asia-Pacific holds massive potential. The brand is well-recognised, and the concept is accepted by a variety of customers. This is what we are expanding as rapidly as we can,” concluded Viriot.

TBO.com holds bold vision for Asia-Pacific

By S Puvaneswary

October 31, 2023

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Travel distribution platform, TBO.com, is actively expanding its presence in Asia-Pacific, in alignment with its ambitious goal of becoming the largest travel distribution platform in the region by 2025.

Vijayeta James, who assumed the role of commercial director for Asia-Pacific and China in 2022, has been instrumental in driving this growth strategy.

Vijayeta: from 2H2024, there will be substantial growth in longhaul business, both inbound and outbound

She told TTG Asia that plans are right on track.

TBO.com’s Asia expansion began with the establishment of a fully equipped office in Kuala Lumpur in November 2022, dedicated to sales, contracting, and local operations.

A mere three months later, an office was opened in Indonesia; an office in Seoul follows this month.

Notably, TBO.com has maintained a presence in Shanghai since 2019, despite challenging times during the Covid-19 pandemic.

Next year, there are plans to establish three more full-fledged offices in Asia-Pacific – details will come later.

Simultaneously, there are intentions to double the workforce in existing offices, with the aim of significantly improving client services.

Additionally, TBO.com has broadened its offerings this year by introducing Umra packages, targeting agents selling pilgrimage arrangements to travellers in Malaysia, the Philippines, and Southern Thailand.

The company is also actively exploring potential acquisitions in the market, including local DMCs and regional travel distribution companies.

Vijayeta highlighted significant opportunities in the region: “Presently, 80 per cent of travellers are regional, but with the gradual addition of longhaul capacity to the market, we envision that from 2H2024, there will be substantial growth in longhaul business, both inbound and outbound.”

This aligns well with TBO.com’s strong presence in the Middle East, Africa, and Latin America.

Pan Pacific Perth to showcase revamped look in 2024

By TTG Asia

October 31, 2023

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Pan Pacific Perth’s extensive refurbishment, which commenced earlier this year, is scheduled to reach completion by mid-late 2024.

Located on Adelaide Terrace and featuring views of the Swan River, the hotel transformation will include complete refurbishment of 392 guestrooms and suites, as well as the revitalisation of 96 Pacific Club rooms and suites. The eight versatile spaces on the convention level will also be completely renovated, including the two large capacity ballrooms and pre-function area.

Pan Pacific Perth’s transformation will be completed by mid-late 2024

Plans for a remodelled porte cochère and entire lobby will begin in the new year, including redesign of two of the hotel’s popular dining outlets. The Pacific Club lounge on level seven will also feature a reimagined design to elevate accessibility of the club lounge services.

The first of the newly-refurbished rooms are now available for booking.

Marriott signs three properties in Vietnam

By TTG Asia

October 31, 2023

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Marriott International will introduce three new luxury resorts in Vietnam, with the debut of two new brands into the country – Ritz-Carlton Reserve and The Luxury Collection on the tropical paradise of Hon Thom Island in Phu Quoc – and Vietnam’s third JW Marriott Hotel set for Trang An, in northern Vietnam.

Slated to open in 2028, JW Marriott Trang An Resort & Spa will feature 150 rooms and suites, plus a collection of 35 one- and two-bedroom villas, with options for private pools. Plans for the resort also include two restaurants, a café, lobby lounge and two bars, two pool zones, spa, fitness centre, kids’ club, recreational activity centre, ballroom and two meeting rooms.

Artist’s impression of The Luxury Collection Resort, Hon Thom Island, which will open in 2029

The Luxury Collection Resort, Hon Thom Island is scheduled to open in 2029 with 305 rooms and suites. Facilities will comprise two pool areas, kids’ club, activity centre, fitness centre, spa, restaurants and bars, as well as event venues.

Anticipated to open in 2028 and slated to be designed by Bill Bensley, Ritz-Carlton Reserve, Hon Thom Island is will offer a curated collection of 40 pool villas, two resort pools, spa, salon, fitness centre, restaurants, bars and meeting spaces. In addition, the resort will also feature Jean-Michel Cousteau’s Ambassadors of the Environment educational programme for kids.

Singapore Grand Prix 2024 sees overwhelming demand for tickets

By TTG Asia

October 31, 2023

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With Early Bird tickets to the Formula 1 Singapore Airlines Singapore Grand Prix 2024 already sold out, Singapore GP will start sales of regular priced tickets earlier than originally planned to November 1 to meet the demand.

Sales across all hospitality categories have also been equally strong, with dedicated suites at the Formula 1 Paddock Club, Sky Suite, and Lounge@Turn 3 for next year’s race almost fully taken up.

Regular priced tickets will be up for sale earlier than originally planned due to high demand (Photo: Singapore GP)

All tickets to the Formula 1 Singapore Airlines Singapore Grand Prix 2024 provide access to the concerts at the Padang Stage in Zone 4.

“After a record year in 2023, interest across all hospitality products remain extremely strong. With a return rate of over 70 per cent, many categories are already close to selling out for 2024,” said Shamini Suppiah, director of hospitality and sponsorship sales, Singapore GP.

Alii Palau Airlines commences Singapore-Palau service

By TTG Asia

October 31, 2023

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Alii Palau Airlines will launch a new route directly connecting Singapore to Koror, Palau, on November 23.

Operated by Royal Bhutan Airlines (Drukair), the national carrier of the Royal Government of Bhutan, this new service will connect three destinations – Bhutan, Singapore and Palau.

The Singapore-Koror service will be operated by Royal Bhutan Airlines

The five-hour flight will be operated on the Airbus A320neo, flying once a week on Thursdays from November 23 to December 20. From December 21, flights will be increased to twice-weekly on Thursdays and Sundays.

Asia gets more of Philippine NTO’s love

By Rosa Ocampo

October 30, 2023

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Tourism Promotions Board (TPB), the marketing arm of the Philippine Department of Tourism (DoT), is focusing on ever-changing Asia where most of its key source markets are.

Of the 13 key markets bringing more than 100,000 tourists a year, eight are in Asia: South Korea, China, Japan, Taiwan, Singapore, India, Malaysia and Hong Kong. The rest are longhaul: the US, Canada, the UK, Germany and Australia.

Philippines’ Tourism Promotions Board is shining the spotlight on hidden ecotourism gems, such as Ilocos Norte, pictured

“While strengthening existing relationships, especially post-pandemic, remains a priority, we are committed to maximising our potential in key strategic markets,” TPB chief operating officer Maria Margarita Nograles told TTG Asia.

In South Korea, the Philippines has “transitioned from targeting honeymooners and English-as-second-language (ESL) consumers to focusing on families and FITs”.

It is also “expanding MICE opportunities” from South-east Asia, and has stepped up focused efforts on India with a roadshow across four Indian cities, concentrating on luxury travel, destination weddings, and corporate incentive trips.

Nograles also noted Vietnam’s potential. Recent market profiles show that over half of Vietnamese tourists visit the Philippines for vacation and pleasure, and the rest for friends and relatives.

Given these market insights, TPB is integrating the new brand campaign, Love the Philippines “into international shows and media efforts, with plans to expand its reach further”, Nograles said.

While tourist favourites Boracay, Cebu, Bohol, Palawan and Manila are taking off with direct international flights, TPB is also shining the spotlight on hidden ecotourism gems of Ilocos Norte, Cotabato’s waterfall network, Antique’s pristine beaches, and Tawi-Tawi’s stunning shores.

TPB has allocated a 1.2 billion pesos (US$212 million) budget for this fiscal year – a modest sum when compared to its extensive responsibilities.

However, as a testament to its remarkable efficiency and resourcefulness, Nograles said that to date, “TPB has organised, participated and supported 200 programmes, events and tours generating over five billion pesos in sales leads and 690 million pesos in media value on advertising and PR exposure for the country all over the world”.

Malaysian tourism thrives amid weak ringgit

By S Puvaneswary

October 30, 2023

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Malaysian inbound players have reported improved business prospects this year, as the weak ringgit grants travellers greater buying power.

The ringgit has weakened substantially against the US dollar, declining by more than 10 per cent since the start of 2022. It has also weakened when measured year-to-date against other major currencies such as the euro, pound sterling, Japanese yen, and Singapore dollar.

Access to Sibu has been aided by AirAsia’s direct flights from Singapore

Anthea Yeo, director of sales and marketing at Grand Margherita Hotel & Riverside Majestic Hotel in Kuching, said she was seeing increased volumes of group tours out of eastern Europe.

She shared: “In the past, group sizes were around 15 people. Now we see 20 people or more in a group.”

Ling How Kang, managing director of Sibu-based Greatown Travel, revealed that many Singaporeans visiting Sibu are now purchasing additional luggage before departing, just to stow their haul from shopping sprees in Sibu — local food products and handcrafted items are popular.

He said Sibu is still considered a new destination for Singaporeans, and access is aided by AirAsia’s direct flights launched in December 2022.

He said: “In 2H2023, we’ve observed a growing interest among Singaporeans to visit Sibu. The number of travel groups has surged, and group sizes have expanded from 10 to 12 during the initial flights to groups numbering in the 20s and 30s. Forward bookings are also looking promising.”

Hannah Choo, director of sales, CPH Travel Agencies (Sarawak), noted that although her Italian guests still prefer budget accommodation, they are enriching their itineraries with more nature-based tours.

Meanwhile, Rosmawati Sayuti, the proprietor of Bayu Lestari Island Resort in Johor, disclosed that her 21-room resort successfully hosted two private weddings for guests from Australia and New Zealand this year, with organisers reserving the entire resort for those occasions. Furthermore, a television production team from Sweden has reserved the entire resort for a three-month period in the coming year.

According to Rosmawati, the devaluation of the ringgit has contributed to making the destination even more appealing to international visitors.

Sunshine Coast Airport installs navigation app to improve passenger accessibility

By TTG Asia

October 30, 2023

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Sunshine Coast Airport (SCA) has become Australia’s first airport to install digital accessible wayfinding solution BindiMaps in a bid to help its 1.62 million annual passengers seamlessly navigate its facilities.

The BindiMaps technology was designed with input from hundreds of users who are blind or vision-impaired to ensure the highest possible levels of accessibility and inclusivity, making its installation by SCA an important step on the airport’s journey to become more accessible.

Wright: BindiMaps will help passengers navigate to boarding gates and security

The BindiMaps app uses a network of Bluetooth beacons and smartphone sensors to offer users a choice of text, map view, or audio directions that guide users through the airport using accurate, real-time, and step-by-step directions to any destination.

SCA general manager operations Kate McCreery-Carr said BindiMaps would empower all passengers, staff and visitors to feel confident when navigating the terminal, helping remove barriers while also laying the foundation for future growth.

She said: “Our goal is to create a more accessible airport for our community, where all passengers feel welcome, included, and confident when travelling.

“While the technology can be used by anyone, the benefits it will provide to passengers and visitors who are blind or visually impaired will be significant, allowing them to precisely navigate our terminal with greater ease and accuracy from the moment they enter, to the moment they leave.”

She pointed out that BindiMaps can be adapted as needed, and maps, routes and other relevant passenger information can be updated.

The installation of BindiMaps coincides with Queensland’s Year of Accessible Tourism, a campaign aimed at recognising the importance of accessible tourism experiences and creating opportunities for business.

McCreery-Carr said SCA was the gateway to the region, and the partnership with BindiMaps would help better cater to visitors of all abilities, and would “lay the foundation for a more accessible and inclusive future” for the entire aviation industry.

BindiMaps CEO and founder Anna Wright said: “BindiMaps will not only help passengers navigate to obvious places like boarding gates and security, it will also minimise the staffing burden of personalised assistance, manage congestion, and reduce late arrivals at the gates.”

She further explained: “BindiMaps functions a bit like Google Maps, but with 10 to 20 times greater accuracy than the Google satellites and GPS, which can only pinpoint location to around 20 metres compared to one-to-two metres indoors for BindiMaps.”

In addition, the company also won a worldwide tender with Budapest Airport to offer digital accessible wayfinding services to its 12+ million passengers annually as part of Europe’s Danova project providing audio navigation solutions for people with low vision and blindness.

Evolving global traveller attitudes and preferences: Skyscanner

By TTG Asia

October 30, 2023

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Skyscanner has published a new report exploring the latest trends in global travel. Titled Skyscanner Horizons: 2023/4 destination and booking insights, the report unpacks and explores a combination of consumer survey and proprietary search and booking data to provide a unique view of how travellers are thinking about their plans for the next 12 months.

Survey data from 18,000 consumers in 15 markets reveals insights about key indicators such as travel propensity, spend, trip type, mobile device actions and the trip planning process, including the top sources of destination inspiration.

The report showed that 42% of travellers plan to travel more in 2024

For travel planning, the report showed a positive outlook for 2024 in terms of travel demand, with 42% of travellers planning to travel more and 39% planning to spend more. Tops flight ancillary requests include insurance, seat selection, food, baggage, and lounge, where 20% of travellers surveyed indicated a willingness to upgrade to business or first class.

Airfares (30%) and hotel (21%) costs are the biggest decision-making factors in travel, and it was found that travellers highly engaged on mobile devices in the travel planning and booking process – researching destinations (48%), comparing flight and hotel options (47%), booking (40%), and a fifth (22%) having used an AI chatbot.

Cultural experiences top the 2024 agenda, with destination choice influenced not by just the weather (60%), food (58%) and culture (54%), but the overall vibe (41%). Globally, YouTube is the top source of travel inspiration, followed by word-of-mouth recommendations (35%) and Instagram (33%), as well as guidebooks (27%) and TikTok (21%).

In addition, Skyscanner has identified seven travel vibes and trip types that travellers are seeking in 2024 – gig tripping, main character energy, budget bougie foodie, destination zzz, analogue adventurers, celebration vacationers and lux-for-less seekers.

As for booking, Europe, the Middle East and Africa (EMEA) travellers are booking flights further in advance, with most booking over 90 days ahead for both shorthaul and longhaul trips; meanwhile, Asia-Pacific travellers show greater volatility in shorthaul booking windows compared to other regions. For longhaul flights, there’s been a surge in last-minute bookings.

Trending destinations for EMEA travellers include Rayong (Thailand), Ouarzazate (Morocco), Pristina (Kosovo), and Klagenfurt (Austria), while for Asia-Pacific travellers, six destinations in Japan dominate the top 10 list.

The report also features commentary from industry thought leaders such as Hugh Aitken from Skyscanner, and Nick Hall of Digital Tourism Think Tank.

“Airlines continue to restore and re-orientate their global networks to meet traveller demand. At the same time, travellers in many markets are signalling a willingness to upgrade their fares and build customised itineraries that provide them with the best value,” said Hugh Aitken, vice president, strategic relations and development, Skyscanner.

Nick Hall, CEO of Digital Tourism Think Tank commented: “High travel propensity means destinations must focus on values and experiences. With travel spend a key priority for consumers globally, destinations, along with their industry partners, must focus on value proposition more than ever. Honing in on what sits at the very core of the destination’s brand values is key to winning travellers’ hearts. Yet, driving demand, with timely product proposition, is key to shaping decisions.”

The Skyscanner Horizons: 2023/4 report can be viewed here.

Asia-Pacific is the next frontier for Yotel

TBO.com holds bold vision for Asia-Pacific

Pan Pacific Perth to showcase revamped look in 2024

Marriott signs three properties in Vietnam

Singapore Grand Prix 2024 sees overwhelming demand for tickets

Alii Palau Airlines commences Singapore-Palau service

Asia gets more of Philippine NTO’s love

Malaysian tourism thrives amid weak ringgit

Sunshine Coast Airport installs navigation app to improve passenger accessibility

Evolving global traveller attitudes and preferences: Skyscanner

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