TTG Asia
Asia/Singapore Saturday, 20th December 2025
Page 341

Singapore’s tourism receipts exceed target for 2023

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Preliminary estimates for Singapore’s 2023 tourism performance have shown strong results in both international visitor arrivals and tourism receipts, in line with improving global travel and tourism outputs.

International visitor arrivals reached 13.6 million in 2023 (approximately 71 per cent of 2019’s figure), meeting Singapore Tourism Board’s (STB) forecast of between 12 and 14 million visitors.

Major events, such as the Singapore Grand Prix, as well as first-of-its-kind tourism concepts and new and innovative tours all contributed to Singapore’s strong tourism performance in 2023

Tourism receipts are estimated to reach S$24.5 billion (US$18.3 billion) to $26.0 billion, surpassing STB’s forecast of S$18 billion to S$21 billion set out in 2023. This preliminary figure is approximately 88 to 94 per cent of 2019’s tourism receipts.

STB will release final data in 2Q2024.

Melissa Ow, STB chief executive, said: “The robust performance in 2023 signals a promising recovery for tourism, in line with increasing flight capacity and growth in international travel demand. Our strategy to attract a healthy and diverse visitor portfolio, comprising long and shorthaul markets, has significantly contributed to our overall visitor arrivals, longer length of stay and growth in tourism receipts.

“Singapore’s thriving pipeline of business and leisure offerings demonstrates our continued appeal as an attractive and trusted tourism destination, and reflects the unwavering confidence our partners have in Singapore.”

Visitor arrivals were driven by strong demand from a mix of Singapore’s key markets, led by Indonesia (2.3 million), China (1.4 million), and Malaysia (1.1 million). Other key markets that posted buoyant recovery included Australia, South Korea and the US.

From January to September 2023, tourism receipts across all spend categories have either exceeded or recovered close to pre-pandemic levels, compared with the same period in 2019. For the first nine months of 2023, the top spending markets were China, Indonesia and Australia, which contributed S$2.3 billion, S$2.2 billion, and S$1.5 billion respectively in tourism receipts (excluding sightseeing, entertainment and gaming).

Visitors also spent more time in Singapore compared to before the pandemic. The average length of stay in 2023 was approximately 3.8 days, up from 3.4 days for the same period in 2019.

In terms of hotel industry performance, ARR and RevPAR surpassed 2019 levels, reaching S$282 (approximately 128 per cent of 2019 ARR) and S$226 (approximately 118 per cent of 2019 RevPAR) respectively. AOR was 80.1 per cent in 2023, compared to 86.9 per cent in the same period in 2019.

Singapore’s room inventory expanded with 3,210 new hotel keys.

In terms of cruise performance, Singapore’s position as a regional cruise hub strengthened in 2023 with a record two million passenger throughput from more than 340 ship calls, since the opening of the Marina Bay Cruise Centre Singapore.

Looking ahead, STB expects the tourism sector’s recovery to continue in 2024, driven by improved global flight connectivity and capacity as well as the implementation of the mutual 30-day visa-free travel between China and Singapore. In 2024, international flight capacity is expected to continue to increase, with capacity at or approaching pre-pandemic levels for the majority of our key source markets.

International visitor arrivals in the new year are expected to reach around 15 to 16 million, bringing in approximately S$26 billion to S$27.5 billion in tourism receipts. Geopolitical uncertainty, the state of the global economy, and other factors such as the continued restoration of flight connectivity will have bearing on the pace of travel recovery.

Ow said: “To sustain our growth in 2024 and beyond, STB will focus on achieving quality tourism, cultivating strategic partnerships, investing in new and refreshed products and experiences, and supporting stakeholders in building capabilities.”

Japan creates website to promote regions in connection with Osaka Expo

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With less than 500 days to go until Kansai’s hosting of the Osaka Expo, Japan is stepping up promotion of its regional areas alongside expo-related campaigns in the hope that visitors to the expo will be inspired to travel around the country.

The Japan National Tourism Organization (JNTO) has created new webpages, available in English, Chinese and simplified Chinese, to use the Osaka Expo as an opportunity to increase recognition of the diversity of regional tourism possible in Japan.

JNTO’s new webpages use the Osaka Expo to inspire regional tourism ideas

The pages will be released in stages, with the initial content providing information on making the most of the expo and planning a trip to Japan. Successive content will introduce detailed tourist information and travel tips, followed by model courses that could be completed before or after visiting the expo.

JNTO will also link the new pages to the official Expo 2025 website, as its primary target audience is potential tourists looking for information about visiting the expo.

Expo officials predict 28 million people from 150 countries and regions will visit the expo during the six months it will be held, from April 13 to October 13, 2025, out of which 3.5 million are expected to be international tourists, a JNTO spokesperson told TTG Asia, adding that the global event presents “a great opportunity (for inbound visitors) to know Japan’s travel destinations”.

JNTO plans to “utilise its network of overseas offices and contact overseas travel agents well, sharing useful information about Osaka travel and the expo” to attract as many travellers as possible, the spokesperson continued.

The expo, which will be held on the island of Yumeshima in Osaka Prefecture, is designed to empower visitors to use shared knowledge to solve global problems. In 2025, the theme will be Designing Future Society for Our Lives, with a sub-theme of saving, empowering and connecting lives.

PTAA moves on with renewed goals

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Philippine Travel Agencies Association (PTAA) is emerging stronger from an internal crisis, with the new board of trustees outlining plans to enhance and improve it moving forward.

Newly-elected president, Mariegel Tankiang Manotok, said a membership drive is ongoing to bring in new members and bring back those who did not renew their membership.

PTAA aims to reach 1,000 members by 2025

The 648 members pre-pandemic that dwindled to 299 in 2023 is slowly going up to 400 plus members and targeted to reach 1,000 by 2025.

The organisation of the yearly Travel Tour Expo (TTE) – the country’s biggest – is being studied now, to explore the possibility of it being hosted not just in Manila but also in the Visayas and Mindanao. Manotok said instead of them coming to Manila, PTAA will go to them.

This year’s TTE, held from February 2-4 at SMX Manila, will be the biggest and grandest in all aspects, said Patty Chiong, past PTAA president and chair of TTE 2024. The two exhibition floors are sold out with 702 exhibitor booths from 25 countries.

The new board is also pushing for more CSR initiatives, such as looking into the purchase of boats for boatmen in Pagsanjan, Laguna; sustainable tourism training for communities; and collaborations with slow food (a global movement acting together to ensure good, clean and fair food for all) movement in the provinces, among others.

To unite members, Manotok shared: “In the coming months, we will be organising workshops, brainstorming sessions, and interactive forums to facilitate the exchange of ideas for us to inspire, empower, and unite all our members.

“PTAA thrives when every member feels valued and engaged. We will implement membership programmes to enhance communication, collaboration, inclusivity, and expansion within our community. By fostering a supportive and diverse environment, we strengthen the collective voice of PTAA and create a platform for innovation, growth, and shared success.”

While a problem-free journey cannot be guaranteed, Manotok stressed that “our focus will be on fortifying ourselves with a solid foundation to effectively address any future challenges”.

“The key here is that we are willing to serve our members with passion, dedication and true spirit of service for the love of PTAA. Together, we can build a future where our association adapts to change and thrives in it,” she added.

Outlining the vision for PTAA, Manotok said: “We will actively engage with policymakers and advocate for policies that support the growth and sustainability of the travel industry. By serving as a united voice, we can influence decisions that impact our profession and ensure that the interests of travel agents are well-represented at local, national, and international levels.”

Give us more money, say travel and hospitality employees

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Travel and hospitality human resource (HR) specialist ACI HR Solutions’ annual study on recruitment demands and hiring challenges has unveiled that remuneration is still the strongest driving force for job loyalty while work-from-home (WFH) arrangements are the least crucial.

For the 12th edition of the ACI Report, released on January 31, 2024, 30 per cent of respondents ranked higher salary as their number one motivation for changing employment or staying with their present employer while 21 per cent listed company brand/ culture. Only 13 per cent cited WFH/flexible arrangements as their top draw.

In fact, 42 per cent of respondents indicated WFH as the lowest priority.

Factors respondents regard as the most important in their decision to change jobs or remain with their current employer

‌In terms of salary satisfaction, the report found that 68 per cent of respondents received some form of increment in 2023 – up from previous year’s 55 per cent and surpassing pre-pandemic levels where 65 per cent of respondents indicated a bump in their pay.

‌Andrew Chan, founder & CEO of ACI HR Solutions, pointed out that respondents in the higher age groups – from 46 years and above – experienced the largest increment. “This could indicate that they were more affected during the pandemic and took a lower salary to re-enter or stay in employment. Now that the industry has mostly rebounded, their salary has finally equalised to their experience,” he reasoned.

Furthermore, 62 per cent of respondents enjoyed a bonus in 2023; in 2022 only 47 per cent received a bonus. The majority (39 per cent) of these respondents were given one to two month’s bonuses.

In determining salary trends, researchers noted that average salaries across the region had mostly trended down or stayed flat in 2023. This was likely due to salaries stabilising after spiking in 2022 when businesses were under pressure to rebuild their workforce as travel returned.‌

The UAE, Saudi Arabia and Qatar once again recorded the highest average salaries (US$139,664), while Malaysia sat at the other end of the spectrum, with an average salary of US$32,164 – a 42 per cent decline from the previous survey.

Average salaries in Singapore recorded a 10.7 per cent jump on 2023 to US$106,714.

Respondents’ intention to move from their position or industry in 2024

‌In tracking staff movement for the coming 12 months in 2024, 48 per cent of respondents indicated no intention of leaving their current employer and/or the industry; 39 per cent were open to other jobs in the industry while 13 per cent expected to exit the industry.

‌As the industry continues to recover from the effects of the pandemic, negative job impacts have reduced – 11 per cent of respondents indicated that they were impacted, down from 18 per cent in 2022; three per cent had their roles made redundant in 2023, compared to nine per cent in 2022.

‌The report also noted that all retrenched staff have since found new employment.

‌Hiring sentiments are strong, with 41 per cent of HR and hiring managers expecting new headcounts in 2024. This is, however, a slip from 58 per cent seen in the 2023 ACI Report. Looking ahead, HR and hiring managers are worried about finding the right talents, the lack of applicants, and high salary expectations that budgets cannot meet.

‌Reflecting on the 2024 ACI Report findings, Chan told TTG Asia: “Given the ubiquitous headlines around WFH, I was surprised to see that only 14 per cent of respondents had listed that as a priority when considering employment, and salary has returned as the prime motivator.”‌

He suggested that the rising cost of living might have pushed employees to pay greater attention to their earnings.

However, considering how travel and tourism growth rate in 2024 would likely slow down against what was seen in 2023 while costs continue to rise, putting pressure on profitability, Chan warned that salary growth would likely plateau in 2024.‌

When asked how could resource-strapped employers retain salary-focused staff in 2024, Chan advised a focus on culture as a retention tool.

‌“I believe that amid the industry’s rapid rebound and the rise of hybrid work conditions, company culture may have diminished or loosened. 2024 is the time for HR to refocus and strengthen this aspect of the business,” he said.

‌The report surveyed 753 travel, tourism, hospitality, and lifestyle personnel across Asia-Pacific and the surrounding regions.

Malaysia Aviation Group to expand fleet in 2024

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As part of its ongoing fleet modernisation plan, Malaysia Aviation Group (MAG) is set to induct 12 new aircraft in 2024, including its first Airbus 330-900 (A330neo) which is scheduled to arrive in 3Q2024.

The group is looking to receive four of the new aircraft type this year, alongside eight of the Boeing 737-8 aircraft to support its network growth requirements.

A330neo aircraft will provide improved operational efficiency for Malaysia Aviation Group

In August 2022, MAG signed Memorandums of Understanding (MOU) with Airbus, Rolls-Royce and Avolon for the acquisition of 20 A330neo aircraft which are scheduled to be delivered through to 2028.

Ten of the aircraft are directly purchased from Airbus with a back-to-back sale and leaseback arrangement with Avolon, while the remaining 10 are leased directly from Avolon. The acquisition underscores the MAG’s commitment to elevate the standards of its service offerings, while ensuring that it can support the post-lockdown growth of the aviation industry.

The A330neo is set to provide improved operational efficiency to the MAG fleet while also allowing it to address environmental targets by offering up to 25 per cent reduction in fuel consumption and emissions. With a 1-2-1 configuration, the newly-designed Collins Aerospace Elevation Business Class seats will be a first for the group, featuring an all-suite cabin with individual privacy doors which prioritises cabin comfort and practicality. The seat covers will feature the signature songket (traditional Malaysian handwoven fabric) motif, a homage to Malaysia’s cultural heritage infused with a modern touch, creating a blend of tradition and contemporary style. With an all-aisle access layout, the seats ensure a comfortable and fully flat experience. The introduction of these new seats also positions Malaysia Airlines as the flagship carrier in the world to feature the Elevation seats on the A330 airframe.

The A330neo will comprise 297 seats (28 in Business Class and 269 in Economy Class, of which 24 seats come with extra legroom). Additional features include wireless charging pods, ergonomic seat cushions, integrated in-flight entertainment (IFE) solutions, and ample space to work, relax, and dine in comfort. The aircraft will also be fitted with Wi-Fi connectivity, ensuring that passengers can experience a practical cabin space onboard Malaysian Hospitality.

Izham Ismail, group managing director of MAG, said: “This expansion is not just about increasing our inventory in numbers but also introducing the first-of-its-kind cabin class, new seats and experiences that prioritises customer safety, comfort and overall satisfaction. We will continue to channel our investments into endeavours that strategically align with the key pillars driving our customer value proposition, namely cabin comfort, in-flight dining, and service delivery of our esteemed cabin crew.”

To further strengthen its fleet modernisation programme, MAG will also be retrofitting six of its A350-900s beginning 2026 to ensure consistent cabin standardisation and premium experiences for its guests in alignment with the new A330neo cabin.

Conrad Singapore Orchard throws a grand bash to mark reopening

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Conrad Singapore Orchard hosted its grand opening with an ‘Orchard Fusion’ cocktail celebration on January 31, 2024.

Media personality Anita Kapoor played host for the evening, introducing speeches from key figures such as Kwee Liong Keng, chairman of Pontiac Hotel Private Limited, and Alan Watts, Hilton’s president, Asia Pacific. The event was also graced by Olivier Lim, chairman of the Singapore Tourism Board, as the Guest of Honour.

Around 350 distinguished guests from the worlds of hospitality, fashion, culture, and culinary were in attendance.

The night began with a ceremonial drumming led by Lim, Kwee, Watts, and Shuichi Oishi, CEO of Kajima Development, followed by a performance which blended visual art and modern ballet.

The cocktail reception featured imaginative edible art installations, and signature craft cocktails from the hotel’s Manhattan bar, while roving artists, hoop and stilt performers, and a modern jazz duet with ballerinas, enlivened the atmosphere.

There was also Curiosity Cube, an art installation by local art collective GastroGeography of Singapore, which also presented each guest with a botanical illustration as a parting gift.

The Robertson House by The Crest Collection

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Pool

Location
Step back in time at The Robertson House by The Crest Collection, a refurbishment and rebranding project from the previous Riverside Hotel Robertson Quay.

To set the ambience, an exclusive scent inspired by the spices and teas that were once traded along the flourishing quayside permeates the hotel. The hotel’s interiors offer a glimpse into Singapore’s colourful past as a bustling entrepôt trade hub through the eyes of Murray Robertson, a municipal councillor during British colonial Singapore.

Standing on the riverfront, the hotel is located a five-minute walk from the Fort Canning MRT station, and is surrounded by high-end residential properties, as well as many restaurants and bars.

Accommodation
The hotel’s 336 rooms and suites are spread over 10 floors, many of which offer views of the city and river. Each room is adorned with a black and white backdrop print that sets the scene of the Singapore River in its early years. I also noticed there were many framed photos of spices on the walls, alluding to the spice trade.

I stayed in a 24m² Club Room on level 10, furnished with a comfortable queen-size bed, one armchair, a working desk, and coffee- and tea-making facilities. I was intrigued by the hot and cold water dispenser, which doubles up as a kettle. The only caveat is that it must be filled up with tap water from the bathroom, but the shape of the container and the positioning of the tap made this slightly challenging.

For club guests, all minibar drinks – curated in partnership with local beverage company East Imperial – are complimentary. There are also small bottles to make your own G&T, as well as snacks from homegrown snack brands Amazin’ Graze, and Fupi.

Meanwhile, Atkinsons features as the hotel’s brand of bathroom amenities. A fragrance house originating from England with over 200 years of history, Atkinsons is the official perfumer to the Royal Court of England. The Big Bad Cedar the hotel uses, smelled wonderful.

F&B
There are three F&B options: Entrepot all-day dining restaurant just beside the check-in area, Chandu Bar, and a pool bar.

The food at Entrepot stole my heart, as I was impressed by chef Nixon Low’s skill at blending Western cooking styles with traditional Asian flavours. I enjoyed the Signature Chinese Terracotta Tea, where the theatrical affair included me pouring Chinese Dried Mushroom Tea into a tea cup bearing a single crustacean tortellini.

My ultimate favourite is, and still will be, his version of the roti john. For the uninitiated, roti johns are basically an omelette sandwich that is commonly eaten as street food in parts of South-east Asia. I had fond memories of their Christmas-version of the roti john (filled with a slab of ham and house-made slaw), and was looking forward to sinking my teeth into the Club Sandwich John with roasted chicken fillet and hickory-smoked bacon. It definitely did not disappoint.

The Dried Longan Peach Tart is a must-try, and digging into it – I finished every morsel – reminded me very much of eating a dry version of cheng tng, a refreshing sweet local dessert.

I also noticed how closely The Robertson House works with local brands. Aside from those provided in my room, the hotel’s exclusive gin, The Robertson House gin, is crafted with Tanglin Gin, Singapore’s pioneering gin distillery. Those who prefer beer can opt for Dr Robertson’s Lager, brewed in partnership with locally-owned RedDot Brewhouse.

Non-drinkers are not forgotten as the exclusive Robertson House coffee is made in a coffee programme with local roaster PYROAST, while tea blends, such as Dr Robertson’s Chai, are created by local tea specialist, Taverns Tea.

For cocktails, seek the round gold handle that symbolises Chandu Bar, where its name carries dual meanings, signifying opium in Malay and moon in Hindi.

The inconspicuous speakeasy bar is tucked behind the building, and stepping into its throes is akin to stepping back into a clandestine version of colonial-era Singapore. The intimate space draws inspiration from opium dens and clan associations, and is portrayed as a space where Murray Robertson hosted discreet, exclusive gatherings.

The beverage programme offers several cocktails with fancy names, such as Chasing The Dragon, Death & Taxes, and Self-Help Drink. Each tipple also has a tale to tell, if you listen hard enough.

Facilities
There is an outdoor 25m-long swimming pool, as well as a gym, on level two. On the same level are also four function rooms available for intimate events, where the largest space, Robertson 4, can hold up to 60 people banquet-style.

Club guests will have access to the 1823 Reading Room, filled with vintage books and titles. The space was named as such to symbolise the eager pursuit of education and knowledge when the history of libraries in Singapore began. Within the 1823 Read Room is also an eight-seater private meeting room that can be booked by club guests. Monthly programmes are also held within, such as cocktail-making and tea-blending workshops.

Service
The exceptional service I received seamlessly combined personalisation with discretion. The staff, consistently polite, warmly greeted me by name without being intrusive.

Verdict
My hotel stay was a charming experience; from delectable cuisine to cosy beds, the property’s commitment to supporting local businesses made it a top-notch choice for a memorable stay.

Contact details
Website: https://www.discoverasr.com/en/the-crest-collection/singapore/the-robertson-house-by-the-crest-collection

New hotels: Staybridge Suites Bangkok Sukhumvit, ibis PJCC Petaling Jaya and more

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Staybridge Suites Bangkok Sukhumvit

Staybridge Suites Bangkok Sukhumvit, Thailand
Designed to meet the needs of extended-stay travellers, the 411-suite Staybridge Suites Bangkok Sukhumvit offers communal areas for socialising and working, thrice-weekly social events, complimentary breakfast, as well as The Pantry that stocks a variety of food options and everyday essentials for purchase.

Facilities also include an on-property onsen and sauna.

Nearby are a host of shopping malls such as Emporium, Em Quartier and the new Marche, and lifestyle spaces such as 72 Courtyard and Benjasiri Park and entertainment options.

ibis PJCC Petaling Jaya

ibis PJCC Petaling Jaya, Malaysia
Accor’s newly-opened ibis PJCC Petaling Jaya offers 161 rooms and is located in the new urban landscape of Petaling Jaya Commercial Centre, with access to shopping destinations such as Sunway Pyramid and Kuala Lumpur City Centre.

Facilities include a gym, swimming pool, children’s playroom, all-day dining restaurant, lobby bar café, and meeting spaces.

In addition, ibis provides guests with specially curated playlists tailored to suit any mood, along with access to exclusive performances featuring emerging musicians.

Dusit Princess Phatthalung

Dusit Princess Phatthalung, Thailand
Dusit Princess Phatthalung comprises 132 guestrooms and suites, and features a wide range of family-friendly facilities.

There are dining venues, swimming pool with adjoining children’s pool, open spaces for yoga and Muay Thai classes, nature-inspired activities, ballroom, and more.

The property is just a one-hour drive from Trang Airport and a one-hour and forty-minute drive from Hat Yai International Airport, with attractions like Thale Noi Bird Sanctuary and Khao Pu-Khao Ya National Park, both just a 40-minute drive away.

Novotel Living Bangkok Sukhumvit Legacy

Novotel Living Bangkok Sukhumvit Legacy, Thailand
The new Novotel Living Bangkok Sukhumvit Legacy features 207 apartment-style rooms and suites which are equipped with a separate living area.

Onsite are a free-form swimming pool, fitness centre, Mexican restaurant and a kids’ club.

The property provides families, leisure travellers and corporate guests a relaxing stay with easy access to both Asok and Phrom Phong BTS Sky Train Stations, and the Sukhumvit MRT Station, as well as popular shopping complexes, a forest park, and the Queen Sirikit National Convention Center.

Regent Seven Seas Cruises offers overnight stays at ports of call

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Regent Seven Seas Cruises has announced a collection of six unique Immersive Overnights voyages where each port of call features an overnight stay – allowing for deeper exploration and discovery in much-loved destinations.

These voyages, currently on board four of the six ships, will include special shoreside experiences crafted to make each overnight call a memorable part of the journey. Destinations featured in the Immersive Overnights collection are the Mediterranean, Northern Europe and Asia. All six sailings are included in Regent’s Upgrade Your Horizon offer where guests receive a free 2-Category Suite Upgrade and benefit from a reduced 7.5 per cent deposit.

Regent Seven Seas Cruises’ Immersive Overnights features an overnight stay and evening shore excursions

Immersive Overnights allows luxury cruisers to see another side of destinations with 26 evening shore excursions. These exciting evening shore excursions include an exploration of world-class art from the likes of Picasso, Rodin, and Munch in the home of a Swedish prince; sunset wine-tasting at a Tuscan villa; and a Michelin-star dinner in Athens. Additional evening shore excursions and multi-night overland tours in Italy, Croatia, France, Greece, Germany, and Finland will be announced soon.

In addition to daytime and evening shore excursions – many of which are complimentary with Regent’s included unlimited shore excursion programme – as part of the voyage fare, guests will enjoy gourmet cuisine in a range of speciality restaurants and al fresco dining venues, fine wines and spirits, in-suite liquor and mini bar replenished daily, entertainment, unlimited internet access, valet laundry service, pre-paid gratuities onboard, and a one-night, pre-cruise hotel package for guests staying in Concierge-level suites and higher.

For more information, visit Regent Seven Seas Cruises.

Vietjet to launch second daily service to China

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Vietjet will expand its flight network between Vietnam and China with the launch of Ho Chi Minh City-Chengdu direct service.

This will be the second flight for the airline to China, following the Ho Chi Minh City-Shanghai route that commenced two months ago.

Vietjet launches second flight to China

The new service is scheduled to start daily return services on the first day of Chinese New Year, February 10.