Malaysia-based hospitality solutions provider Vendfun has recently appointed Murni Solusindo Nusantara, a certified solutions provider headquartered in Jakarta, as its exclusive master distributor for Indonesia. This is Vendfun’s first distributorship market outside Malaysia. It also has a presence in Singapore, which is managed directly by the company.

Under the partnership, Murni will oversee the distribution of Vendfun’s solutions across the Indonesian market, including marketing, promotions, exhibitions, lead generation, sales closing, installation and technical support. Murni will also manage Vendfun’s entire Indonesian distribution network and lead a reseller programme to expand market reach in the country.

The partnership focuses on Indonesia’s hospitality sector, with Vendfun introducing its Smart Mini Kiosk solutions to automate hotel self-check-in and check-out processes for budget and boutique hotels, Airbnbs and hostels.

Daryl Lau, chief strategy officer of Vendfun, said: “Indonesia has more than 30,000 budget hotels. Therefore, a distributorship model is an ideal approach for expansion through Murni’s extensive coverage, particularly given the country’s geographically dispersed market.

“With Murni’s strong presence of seven offices and more than 100 service centres across the country, and technical capabilities in the Indonesian market, we believe this partnership will accelerate the adoption of self-service technology in the hospitality industry.”

In Indonesia, Vendfun’s kiosk solutions are designed to address two key challenges faced by hoteliers: rising manpower costs and increasing incidents of front desk fraud. With growing concerns over guest impersonation and credit card scams, traditional manual check-in processes are becoming more vulnerable.

Anton Ng, director of Murni, added: “We are excited to bring Vendfun’s self-check-in kiosk solutions to the Indonesian market. The demand for automated hospitality solutions is real and growing, and Vendfun’s technology directly addresses the challenges that hotels face today. We look forward to working closely with Vendfun to make self-service check-in the new standard for budget and boutique hotels across Indonesia.”

Vendfun already has two recent hotel clients in Indonesia, and these customers will be transitioned to Murni for ongoing support and maintenance, reflecting the new partnership.

Founded to support the hospitality industry’s digital transformation, Vendfun has deployed more than 150 kiosks across 12 Malaysian states, as well as in Singapore, Australia and the US.

The appointment of Murni forms part of Vendfun’s broader strategy to grow its presence across South-east Asia.

Looking ahead, Vendfun is set to complete its first installation in Thailand in April. It also has plans to establish a presence in the Philippines and Vietnam.