TTG Asia
Asia/Singapore Thursday, 18th December 2025
Page 2855

Ancillary revenues to soar by 2015: Amadeus

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THIRD-PARTY ancillary revenues are expected to grow by 30 per cent between 2010 and 2015, according to research commissioned by Amadeus.

The Cross-Sell Your Way to Profit study, conducted by Forrester Consulting, noted that third-party ancillary revenue would grow 10 times faster than general sales, whose annual growth rate is pegged at three per cent, in the next five years. Third-party ancillary growth is therefore likely to account for 2.5 per cent of total provider income by 2015 – or US$25 million for a US$1 billion company.

The study further indicated that more than half of travel providers would offer new “extreme” services such as virtual reality tours and digital concierges by 2020.

Mobile is also expected to become the second largest channel for third-party sales, after websites, by 2015.

Adventure travel spreads tourism to remote Cambodia

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TOURISM to Cambodia is spreading beyond popular Siem Reap, with tour operators reporting a huge increase in ecotourism and adventure travel in the more remote areas of the country.

Lolei Travel general manager Michael Scholten said adventure-seeking travellers were heading to regions such as Mondulkiri and Rattanakiri in the north-east, where there are vast, pristine national parklands. “This is also a good way to combine Cambodia and Laos (Luang Prabang) in one trip,” he said.

Hanuman Tourism company advisor Nick Ray said: “A few years ago, there was hardly anyone coming to these areas. Over a period of three to five years, the numbers have increased by 400 to 500 per cent. Most of these visitors are from the UK, US and Australia, with some from France and the Netherlands.”

– Full story in TTG Asia, February 25

First-ever air link creates India breakthrough for the Philippines

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THE PHILIPPINES’ effort to nab a share of the Indian market, long stymied by an absence of air connectivity, is enjoying a turnaround as Indian buyers gear up for new six-weekly flights between Delhi and Manila.

Philippine Airlines will commence thrice-weekly direct services on March 27, to be followed the next day with three weekly Delhi-Manila services via Bangkok. The carrier will deploy an Airbus A320 with a passenger capacity of 302.

Unimondo Travel and Leisure director – business development, Suraj Khan, said: “Without these direct flights, transit times to Manila via Kuala Lumpur are between two to 10 hours, depending on which airport one is flying out of in India.”

He is now looking to sell niche, high-end products such as spa, yachting and island resorts in Cebu for the FIT segment.

– Full story in TTG India, February/March

Sellers urge ATF host country to find right buyer balance

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SELLERS say buyers with big volumes to ASEAN should be hosted, but concede they also want the presence of new players.

Destinations of the World (Malaysia) regional manager – business development of South-east Asia, Fizlie Mansor, said the “ideal” strategy should be “increasing new buyers while maintaining the traditional heavyweights”.

Singapore-based Tour East group vice president of sales and marketing Judy Lum said: “Why should a major operator be made to pay and the small and medium or up-and-coming operators not have to? I cannot comprehend the logic. Major operators have to work hard at trade shows as every supplier wants to see them.”

Yet Lum agreed that buyers from new and emerging markets presented “opportunities for the show”.

Lac Hong Voyages director of business development Robert Tan expressed the desire to “see new players” at ATF as huge accounts had gone to other groundhandlers.

– Full story in TTG Asia, January 28

First-time buyers at ATF defend their hosted status

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FRESH faces at this year’s ATF argue that they, of all buyers, should be hosted.

Australia-based Oasis Travel managing director Nick Page said: “If the big, international tour operators rate the show highly enough, they should have a budget to send their staff to attend. It is the smaller and more boutique operators with no budgets that will benefit more from being hosted buyers.”

Page added that the smaller buyers were the ones who needed to broaden their product knowledge by attending such shows.

Thomas Ng, managing director of Paveway Explorer Holidays in Singapore, explained that shows like ATF were the best avenues for new buyers to be introduced to vendors and subsequent business opportunities. “Without these contacts, new operators will find it extremely difficult to lay the groundwork necessary to start a travel programme,” said Ng.

Greece-based IGI-Mice executive director Chow Laiwah added that with a growing number of enquiries for ASEAN destinations such as Cambodia, Vietnam and Myanmar, trade shows were an important tool for the company. Said Chow: “Through them, we are able to meet new suppliers, discover new markets and new products.”

– Full story in TTG Asia, January 28

ATF hosting process slammed as top longhaul buyers miss out

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THE QUESTION of who should be hosted at ATF has arisen as some of the biggest European producers to ASEAN were rejected as hosted buyers, shocking these big-timers and creating a debate on how TRAVEX should strike a balance between old and new buyers going forward.

Of the more than 400 buyers at TRAVEX, which kicks off today, about 300 are hosted, but major travel groups such as Germany’s Meier’s Weltreisen, Thomas Cook UK and The Mark Travel Corporation US did not make the cut for the first time in years. Trade buyers have to pay their own airfares and are accommodated free only on a first-come-first-served basis.

Deputy director of the Cambodia Ministry of Tourism’s marketing and promotion department, Lor Thoura, who oversees the hosted buyer selection, said: “We had 1,000 people registering as buyers, but our main target for the show is Asia-Pacific buyers and we have limits on the number of buyers we host for each country and region.

“We select who to host on a first-come-first-served basis and once we get enough, we don’t accept any more. Some big operators from Europe may not be hosted if they register later than others.”

– Full story in TTG Asia, January 28

Travelport aggregates content for agents

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TRAVELPORT is creating more revenue opportunities for agents by coming up with solutions that aggregate ancillary and non-air content.

The Travelport Universal API (application programming interface), which aggregates travel content and related services from multiple sources through a single interface, will enable agents to access airline ancillary services through the GDS.

Kurt Ekert, Travelport chief commercial officer, said: “Airlines have been successful in moving sales to online sites. Large carriers have great success in selling ancillary services but they (have not fully tapped) the travel agent channel, which still provides 50 per cent or more of sales. There is a gigantic revenue opportunity for them to partner with the GDS and agents. (This solution) enables us to connect to airlines’ merchandising system and drive this to the point-of-sale.”

Ekert said the Travelport Universal API would be rolled out to various markets throughout the year.

The company will also unveil by the second quarter a new non-air selling platform that integrates hotel content and various rate types.

“We expect non-air growth to be explosive and are leveraging new technology, such as our recent acquisition of Sprice, to form the shopping engine for the new platform,” said Ekert.

By Ollie Quiniquini

High marks for international tourism in 2010

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INTERNATIONAL tourist arrivals rose by 6.7 per cent last year over 2009, signifying that the industry had recovered faster than expected from the global financial crisis of late-2008 and 2009.

According to the World Tourism Barometer of the UN World Tourism Organization (UNWTO), the number of international tourist arrivals reached 935 million in 2010, up 58 million from 2009.

While all regions posted positive growth, Asia hit a new record with 204 million arrivals, a 13 per cent hike over 2009’s 181 million.

The UNWTO expects growth in international tourist arrivals to continue this year but at a slower pace of four to five per cent.

Foreign ships debut in ASEAN to feed growing demand

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ASEAN’S waters are seeing an increase in activity with a burgeoning number of western cruise liners sailing into the region.

The 1,300-pax AIDAaura, 220-pax Le Diamant and 110-pax Clipper Odyssey have all made maiden calls at South-east Asian ports over the last three months, bringing the Germans, French and Americans to shore respectively.

Due to stop in Singapore this year are the Seabourn Sojourn, Cunard’s Queen Elizabeth, Silversea’s Silver Spirit and Orion II, while Malaysia is scheduled to receive several calls from P&O’s Artemis and Arcadia, Hapag Lloyd’s Columbus, Bremen and Europa, AIDA Cruises’ AIDAluna and AIDAaura, and Compagnie du Ponant’s Le Ponant, Le Diamant and L’Mistral.

For its next Asian cruise season starting end-2011, AIDA Cruises will also assign a larger ship – its heavyweight 2,500-pax AIDAdiva.

– Full story in TTG Asia

Hotel boom spurs members to seek HR help from one another

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AHEAD of their massive room expansion, emerging ASEAN countries are seeking assistance from their counterparts that have advanced human resource (HR) training programmes.

Indonesia Hotels and Restaurant Association (IHRA) chairman Yanti Sukamdani said: “Laos, Myanmar and Cambodia have requested for the training, and we will start with rank-and-file vocational training for hotel and restaurant staff. Each course will take between six months and a year.”

Lao Hotel and Restaurant Association president Oudet Souvannavong said: “There are between 10 and 20 hotels under development in various cities in Laos that will open within the next two years with approximately 2,000 rooms. We need the vocational training and we are going to work with IHRA to do this.”

– Full story in TTG Asia