TTG Asia
Asia/Singapore Sunday, 21st December 2025
Page 2833

Hotels must embrace the Internet to stay ahead

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HOTELS need to recognise the importance of the Internet if they wish to remain competitive, according to field experts at the Indonesia E-Tourism Summit in Jakarta yesterday.

Rick Yvanovich, founder and CEO of information technology and services company TRG International, said that hotels selling rooms at the over 900 OTAs worldwide and on their own websites have a much greater chance of getting business.

Yvanovich said: “A case study on an international hotel chain showed that 62 per cent of its online bookings originated from OTAs. If the chain had not put its inventory with the OTAs, I question whether it would have secured any bookings at all.”

He added that while hotels should engage as many OTAs as possible, it should focus on partnering with those that were strong in their target markets. Hotels should also develop their own websites to generate business.

Indira Abidin, managing director of advertising and public relations firm Fortune PR, agreed with Yvanovich. “You need to have a website that works. This does not mean only having nice pictures,” she said.

“Aside from having high SEO (search engine optimisation), the website must also be user-friendly, and the information and offers must be updated regularly.”

SIA and SilkAir to raise fuel surcharge yet again

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SINGAPORE Airlines (SIA) and regional subsidiary SilkAir will raise the fuel surcharge for tickets issued on March 17 and onwards, the third time the carriers will hike prices in less than four months.

Ticket prices will go up by between US$2 and US$26 per sector, depending on the distance and travel class.

SIA and SilkAir raised the fuel surcharge last December (TTG Asia e-Daily, December 2, 2010) and in January (TTG Asia e-Daily, January 24).

In a statement, SIA said that the hike was due to continued escalation of jet fuel price, which has risen to US$130 per barrel, the highest in two years.

SCB keen on developing West Malaysia market

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THE SARAWAK Convention Bureau (SCB) is aggressively targeting the business tourism market from West Malaysia this year.

“We have had 137 bid wins since we started in 2006, and 59 per cent of these wins are with regional and international clients with offices in West Malaysia,” said the bureau’s CEO, Jill Henry.

SCB has increased its resource allocation and promotional activities in Kuala Lumpur to attract more business from the region. New additions at its Kuala Lumpur office include business development manager Rowena Ngumbang, two support staff, as well as global marketing and corporate affairs director Amelia Roziman, who recently relocated from Kuching.

The Kuala Lumpur office is planning to establish a close working relationship with the Malaysia Convention and Exhibition Bureau (MyCEB) in research, sales and public relations efforts.

Muhammad Leo Michael Toyad, chairman of SCB, said: “We will be working closely with MyCEB so that our convention hosts can access both federal and state government funding support to help them bid for international conventions to be held (in Sarawak).”

Azamara to hike brand recognition efforts

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TO ADDRESS insufficient brand and product awareness in the region, Azamara Club Cruises urged its Asian offices to conduct more fam trips for travel agents.

President and CEO Larry Pimentel told TTG Asia e-Daily that “Asian agents don’t know enough of Azamara”. He was in Singapore this week to meet with travel agents and representatives from the Singapore Cruise Centre and the Singapore Tourism Board.

He said: “The general community in the region doesn’t know about cruises. But to be fair, there are travel agents here who sell cruises and have sold Azamara well.”

The luxury cruise line sees a mix of nationalities on board its ships, with 50 per cent of passengers from the US and the rest from the UK, Australia, Germany and Nordic countries. Asians only make up a small percentage of their guests.

Pimentel believes that Asian numbers are on the rise, however, predicting “dramatic growth” out of China, where parent company Royal Caribbean Cruises has three sales offices.

“We want to keep our ships longer in Asia, but that depends on the (passenger handling) capacity at the destination. Without capacity, the region is naturally constrained,” he said.

Azamara has had three Asian seasons with the 694-guest Azamara Quest since December 2008. It will take its similar-sized Azamara Journey on three Asian voyages in late 2012.

New Philippine consortium

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SIX tour operators have banded together to offer the European market Magical Islands Philippines programmes, highlighting new destinations in the country.

Annset Holidays, Baron Travel, Blue Horizons Travel & Tours, Intas Destinations, Marsman Drysdale Travel and TRIPS Travel are selling five six-day/five-night packages from US$693.

The components of the packages can be mixed and matched with other itineraries. Three of the packages feature new destinations, namely Bicol, Puerto Princesa and Apulit Island, and the Northern Coast—Laoag, Vigan, Hundred Islands and Bolinao, Pangasinan.

Serafina Joven, president and general manager of Annset Holidays, said the last time Philippine tour operators formed a consortium for the European market was 11 years ago—Islands Magic Philippines, which offered two 10-night packages.

“We decided not to use the same name because the membership had changed. Last time, we had Rajah Tours Philippines. This time around, we have Blue Horizons Travel & Tours in its place,” said Joven.

By Ollie Quiniquini

Asia still in demand

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IT MAY be early days yet but European operators expect steady demand for Asia this year, on the back of tacticals and interest in emerging destinations.

Germany’s green tax and growing fuel surcharges have not deterred its citizens from heading east, particularly to Thailand and Indochina, say tour operators.

Sri Siam Holidays sales manager Germany, Eberhard Zimmer, saw a three per cent hike in demand for Thailand and Indochina this winter season. But many clients are downgrading hotel class and flying EVA Air from Vienna and Amsterdam to Bangkok to keep costs low.

Sevgi Reisen grew its business to Thailand and Vietnam by 10 per cent last year, said managing director Klaus Pankalla. “People are crying over the taxes but they’re still paying to go to these destinations because ground prices are still value for money and shopping is good.”

Scandinavian demand for Bali skyrocketed last year, said Norway-based Noble Tours sales manager John Oddvar Stromseng, who attributed this to word-of-mouth from Bali-based Scandinavians, high hotel standards and reasonable rates for packages.

For Denmark-based FDM Travel, it was FIT demand for Thailand, Cambodia and Vietnam that ballooned last year. Product manager Jens Lossow said: “We don’t expect demand to fall despite the rising fuel surcharges as these are offset by airline tactical promotions.”

– Full story in TTG Asia March 11

FIT to China is ‘the big story�?�

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FIT travel to China is “the big on-going growth story”, according to TUI China, which reports an ever-increasing demand for flexible and more individualised travel itineraries for all key regions in China from all its major source markets.

CEO Marcel Schneider said: “While group travel still represents the backbone of our business, for quite some time now here at TUI China, the big ongoing growth story has been FIT travel to China. This is especially true for second- and third-time visitors who prefer a more personalised way of travelling.

Schneider also noted a strong increase in demand for the company’s adventure and soft adventure itineraries. Increasingly, Tibet, the Silk Road, Yunnan and Sichuan are proving to be popular destinations within China.

Despite the appreciation of the Chinese yuan against almost all Western currencies and the recent oil price increase, Schneider claimed “solid and strong bookings from all our major source markets for spring and summer 2011”.

“As the booking pattern for China has become more short-term, there are still availabilities here-and-there for our autumn dates.

“We are confident and positive for 2011.”

– Full story in TTG Asia March 11

Finnair subsidiary steps up Langkawi charters

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FINNAIR subsidiary, Aurinkomatkat-Suntours, will be making its biggest production into Malaysia this coming winter season (2011-2012) since starting charters from Helsinki to Langkawi in December 2009.

It plans to use a bigger aircraft, the Airbus A330 with a seating capacity of 330, over the 227-seat Boeing B757 now, while flights will be once weekly from mid-December for a total of 12 weeks, from once fortnightly currently.

This will yield 3,400 passengers, from 2,200 passengers in the current winter season.

The company will also increase its brochure space on Malaysia from six pages now to at least 10, said manager, planning and quality assurance, Antero Kaleva. A wider selection of hotels in Kuala Lumpur and Langkawi, and more day tours around Kuala Lumpur and Langkawi, will be featured.

A new 14-night programme combining Langkawi, Kuala Lumpur and Singapore will also be introduced. Kaleva said: “We’re giving clients a new destination, Singapore, and the possibility of seeing two big cities and a beach holiday.”

This replaces a tour combining Kota Kinabalu and Kuching with Langkawi and Kuala Lumpur which did not sell much this winter season. It also comes as Finnair gets ready to start daily flights from Helsinki to Singapore on May 30.

Aurinkomatkat-Suntours destination manager Malaysia, Piia Katajakari, said: “Malaysia is a destination with a lot of potential for further growth as this is a family destination and is also perceived as exotic to many.”

In terms of South-east Asia production for winter 2010-2011, Malaysia and Vietnam rank after Thailand, its top producer with some 35,000 clients.

– Full story in TTG Asia March 11

TUI’s intrepid adventure

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HEAVY investment will be poured into Peak Adventure Travel Group (PEAK), the new strategic venture between TUI Travel and Intrepid Travel Australia that brings all their adventure brands under one independent business unit.

Asia, the group’s biggest destination, is poised to see increased volumes as PEAK harnesses the backing of a shareholder like TUI and the expertise of a specialist like Intrepid in anticipation of further growth among consumers worldwide for experiential travel.

Asked how PEAK was a strategic venture, PEAK’s CEO, Darrell Wade, formerly Intrepid’s CEO, told TTG Asia ITB Berlin Daily: “TUI is a huge mainstream player and while it has done a good job with its adventure brands, I think it is fair to say that it does not really understand them.

“The Intrepid management team has done nothing but adventure travel for 22 years and we’ve outpaced the growth achieved by the TUI adventure brands.”

Intrepid’s revenue alone has grown to US$130 million from US$27 million in the last decade, Wade said. This also proves the potential upside in the market in the years to come.

“Travellers in the western market are becoming more sophisticated in their needs as they become more experienced travellers,” he said. “Many now take two holidays a year, so they are experimenting more with the options. Some are determined to tick off global icons like the Taj Mahal or Angkor Wat and experience them fully. A safari in Africa is now an alternative for an August break! PEAK will capitalise on this change in consumer sentiment.”

– Full story in TTG Asia March 11

IMPACT to invest in Bangkok MICE venue

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IMPACT Exhibition Management plans to spend six billion baht (US$198 million) on developing a convention and hotel complex in downtown Bangkok.

IMPACT managing director Paul Kanjanapas said the complex would take three years to complete. It will occupy 1.12 hectares in the Makasan area and include a convention centre for 2,000 delegates, a hotel with 400 to 500 keys, a banquet hall for 2,000 people and some breakout meeting rooms.

Kanjanapas said that an international chain might manage the hotel, while the convention centre would be branded IMPACT.

The new MICE venue will add to the existing IMPACT Muang Thong Thani Exhibition and Convention Center on the outskirts of the Thai capital. With more than 140,000m2 of floor space in four large multi-purpose buildings, the venue hosts more than 800 exhibition and convention events a year.

The group also plans to launch the 380-room Novotel Bangkok IMPACT in April.