NTUC LearningHub (NTUC LHUB) and the National Association of Travel Agents Singapore (NATAS) have signed a memorandum of understanding (MoU) at the NATAS Travel Fair 2024 to develop a certification programme that will help equip professionals in the travel industry with emerging skills and capabilities.
Both NTUC LHUB and NATAS will co-develop the Certified Travel Professional (CTP) programme, a first-of-its-kind certification programme in Singapore’s travel sector under a three-year strategic partnership.

The CTP programme is designed to help new entrants to the travel sector acquire essential skills to widen job opportunities, as well as seasoned professionals by equipping them with knowledge and skills necessary to thrive in a dynamic and competitive market.
This initiative builds on NTUC LHUB’s three-year partnership with the Singapore Tourism Board to co-develop courses in emerging areas such as sustainability, technological enablers, and service excellence.
The CTP programme is catered to a diverse group of professionals, including travel consultants, experienced agents, career switchers, as well as those looking to specialise in niche areas such as corporate travel management or eco-tourism. It features a structured curriculum that includes a blend of core modules, general electives, as well as specialised electives, with key areas of focus in Sales and Marketing Strategies, Sustainability, Emerging Technology, Wellness and Service Experience Excellence.
To attain the CTP Certification, learners will be required to take three modules, starting with a mandatory core module on effective strategies for travel professionals, followed by one elective module covering topics ranging from service excellence, sustainability to technology. Subsequently, learners can choose a specialised elective module focusing on either corporate travel or leisure travel track. Learners who successfully completed the three modules will be conferred Certified Travel Professional – Corporate Travel, Leisure Travel, or Corporate and Leisure Travel, depending on the specialised elective they choose. Recertification is required 18 months following the date of completion of the CTP programme, and learners will need to complete any two elective modules to maintain their certification.
The modules will be conducted by a panel of professionals with diverse and extensive experience in the travel sector, and delivered physically. The pilot run for the programme will take place in March 2025 starting with an intake of 10 learners. NTUC LHUB will be the programme manager for the modules, while the certification will be issued by NATAS.
NATAS president Steven Ler commented: “Through our collaboration with NTUC LearningHub, NATAS is confident that the CTP programme will not only elevate the standards of service and professionalism within the travel industry, but also support the continuous growth and innovation that is demanded to position Singapore as a leading global travel destination.”
“Through these efforts, we aspire to help Singapore become a premier tourism destination supported by a workforce that continues to innovate and revitalise itself,” added Jeremy Ong, CEO of NTUC LearningHub.







With a career spanning three decades in the hospitality industry, Richter is renowned for his proficiency in managing both resorts and city hotels, having held leadership positions in several major destinations worldwide, including Thailand, Indonesia, the Maldives, Germany, the US and the UK. He most recently served as the multi-property general manager at The Ritz-Carlton Hotel and Hotel Am Steinplatz Autograph Collection in Berlin, Germany.
















The Kai Tak Mall, part of the Kai Tak Sports Park family, will be home to CA Sega Joypolis’ first flagship outside Japan, Joypolis Sports Indoor Sportainment Park.
As the operator of Japan’s largest indoor amusement park Tokyo Joypolis, CA Sega Joypolis has over 20 years of experience in operating entertainment facilities. In its efforts to expand its global footprint, CA Sega Joypolis has authorised the launch of the first Joypolis Sports flagship outside Japan – a new sports-themed park.
Located in Hong Kong, this flagship spans five storeys and nearly 2,787m², features over 20 attractions that blend latest technology with innovative entertainment, and is poised to become Hong Kong’s most eagerly awaited new sportainment attraction.
Each floor of the Joypolis Sports Hong Kong flagship showcases a unique theme that combines play and sports. It comprises three key themed zones: Ninja Dojo, for modern ninja training; Sonic the Hedgehog Themed Interactive Playground – The First Sonic Stadium; and Future Arena, for sports and innovative entertainment.
In keeping with the Tokyo Joypolis culture, Joypolis Sports will also regularly collaborate with popular Japanese brands and IPs to launch exclusive events, featuring limited merchandise and souvenirs.
On the top floor is the Hungry Tiger Hidden Dragon restaurant and bar that blends sports elements with popular IPs. It features a semi-alfresco dining area with a view of the main stadium. Aligning with the Kai Tak Sports Park theme, the restaurant offers healthy options and limited themed meals like muscle-building dishes, vegetarian meals, and energy shakes. In the evening, it transforms into a stylish bar, providing an interactive space for spectators and event participants.
Takeshi Yoshimoto, CEO of CA Sega Joypolis, said: “Opening the first authorised JOYPOLIS SPORTS flagship outside Japan in Hong Kong is a significant step in our global expansion. We selected Kai Tak Sports Park and its Kai Tak Mall for its excellent location and first-class facilities, which are sure to attract many local and international visitors. We believe this new indoor amusement park will bring unprecedented entertainment experiences and surprises to all visitors.”
“Our goal is to become the leading sports social platform, and we believe the Joypolis Sports Hong Kong flagship will set off a new wave of sportainment excitement across the city,” shared Andrew Tsui, general manager of Joypolis Sports Hong Kong.