Kaohsiung International Airport (KHH), Taiwan’s second-largest international gateway, has signed a seven-year agreement with SITA to introduce new passenger processing systems aimed at improving check-in, boarding, and operational resilience.
The deal includes Common Use Terminal Equipment for shared airline check-in, Common Use Self-Service kiosks for faster check-in and bag tag printing, and a Local Departure Control System to ensure flights continue during system disruptions.
The agreement strengthens SITA’s role as technology provider for all of Taiwan’s international airports and expands the number of global sites using its Airport Management Solution to 165.
“Across Asia, passenger numbers are climbing fast, and airports are under pressure to deliver efficient operations without compromising the travel experience,” said Sumesh Patel, president, Asia Pacific at SITA. “Legacy systems simply cannot keep pace with this demand. By adopting next-generation passenger processing, Kaohsiung is setting a benchmark for how airports can combine speed, resilience, and flexibility. This is part of a broader regional shift, where airports are embracing scalable, future-ready tools that reduce cost and complexity while keeping passengers moving seamlessly.”
“Our focus is on improving operations across all touch points while preparing our airport for future growth,” said Guojie Chen, chief technology officer at KHH Airlines Operation Committee. “By expanding our shared systems with SITA, we improve efficiency, reduce congestion and enhance resilience across check-in and boarding. We look forward to continuing this partnership as we respond to rising travel demand and innovate our services.”
