TTG Asia
Asia/Singapore Wednesday, 14th January 2026
Page 2673

Orion to drop Orion II from fleet

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ORION II, whose inaugural call into Singapore last August marked the start of Orion Expedition Cruises’ foray into South-east Asia, will no longer fly the Orion flag come this November.

Sarina Bratton, founder and managing director of Orion Expedition Cruises, explained in a press statement that the cruise line had not been satisfied with some performance aspects of the vessel.

Orion II’s upcoming scheduled sailings to Borneo, the Russian Far East, Japan, Vietnam and China will continue as planned, but the ship will be handed back to its owners, Travel Dynamics International, in November.

Orion Expedition Cruises’ other vessel, Orion, will be redeployed to operate the cruise line’s South-east Asia itineraries in 2013, while the hunt is on for a new ship to replace Orion II.

Bratton told TTG Asia e-Daily in an email interview that she anticipates having “to resize Orion Expedition Cruises’ shoreside operations in Sydney to an appropriate level” once Orion II stops sailing.

Despite the anticipated scaledown in operations, Bratton remains optimistic owing to a healthy level of forward bookings.

“I remain bullish about the Asia-Pacific region and the opportunity it offers. We have invested significant resources in the development of destinations, and I believe this will not be wasted,” she said.

Scoot gives the scoop on airfares

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SCOOT, which recently unveiled Australia’s Gold Coast as its second destination, has given consumers a sneak insight into its future fare structure and onboard offerings.

In a press statement, Scoot revealed that passengers would have a choice of three economy fares. The entry-level fare, dubbed Fly, is just for the seat; FlyBag includes the seat and a 15kg luggage allowance; while FlyBagEat includes the seat, checked baggage and one hot meal.

Premium passengers can select ScootBiz, which offers 38-inch pitch and 22-inch wide leather seats, as well as onboard F&B and 20kg of check-in luggage.

Available add-ons include S-t-r-e-t-c-h, which affords passengers an extra four inches of legroom, as well as other frills to be selected a la carte.

Scoot CEO Campbell Wilson told TTG Asia e-Daily that purchasing the luggage allowance and meal as part of a bundle would save customers up to 20 per cent versus buying a la carte.

“We all know the frustration of being presented a laundry list of choices when we already know what we want. Thus, we’ve bundled the most common choices so they can be selected at one click,” he said.

AirAsia X discards New Zealand

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AIRASIA X will suspend its four-weekly services between Kuala Lumpur and Christchurch, New Zealand from May 31, as part of its ongoing network realignment.

The longhaul low-cost carrier will offer guests who hold bookings after these dates the option of a full refund, a reroute to another destination (Australia to Kuala Lumpur, or Kuala Lumpur to North Asia), or a rebooking of a return flight prior to May 31, 2012. All changes will be made at no additional cost.

AirAsia X’s suspension of Christchurch services follows its dropping of European and Indian routes earlier this year.

Back then, the carrier announced that it would continue to hold firm in its core markets of Australasia, China, Taiwan, Japan and South Korea, but this has now been whittled down to omit New Zealand.

AirAsia X CEO, Azran Osman-Rani, said: “Our Kuala Lumpur-Christchurch route has performed strongly in terms of demand since its launch in April 2011, recording close to 80 per cent loads in 2011. However, the route has been impacted by the spiraling cost of jet fuel.”

“The decision to withdraw was a difficult one, but was made taking into account our strategic focus in consolidating our network on markets where we have built up stable, profitable routes.”

Singapore’s new campaign urges Aussies to get lost

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THE SINGAPORE Tourism Board (STB) has unveiled a ‘Get Lost and Find the Real Singapore’ campaign designed to change Australians’ entrenched perception of Singapore as a stopover destination.

Second in a series of STB’s differentiated marketing branding, it follows the ‘New Discoveries’ campaign for China unveiled last December. Sources close to TTG Asia e-Daily said another campaign directed at the booming Indian market would revolve around “The Holiday You Take Home with You”.

The tongue-in-cheek ‘Get Lost’ plays on a common Australian colloqualism.

Sophia Ng, STB’s assistant chief executive of marketing, said in a press statement that the campaign was designed to showcase the city’s cutting-edge offerings, cultural heritage, multi-ethnic cuisines and niche attractions so as to appeal to Australians’ sense of adventure.

“In time to come, we would like Australians to associate Singapore with more than just chilli crabs and Singapore slings,” she said.

Advertisements in cinemas in Sydney, Melbourne and Perth have rolled out. Digital, social media and PR will be used in the coming months to sustain the momentum.

IATA suspends Kingfisher

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KINGFISHER Airlines sees no end to its woes, with the latest move by IATA to suspend the debt-laden carrier from its account clearing system for not paying its dues, the second time it has happened in a month.

The suspension has severely impacted the beleaguered airline, which can no longer code-share with other operators and use interline rights to issue tickets on other carriers.

Other airlines are also increasingly wary of helping stranded Kingfisher passengers. Japan Airlines has cancelled its pro-rate agreement with Kingfisher and more airlines are likely to follow suit.

With just 28 of its 64-aircraft fleet in operation, the struggling Indian airline had to cancel many flights, adding further uncertainty to its schedules.

The Indian tax department froze Kingfisher’s bank accounts on February 29 for the fourth time, after the airline failed to pay its dues to employees, vendors and airports. The airline is currently in talks with the authorities to free its frozen bank accounts.

Kingfisher CEO, Sanjay Aggarwal, urged its pilots to “not stay away from flying duties” and has pledged to pay salaries soon without committing to a date.

While the Indian government has announced it will not use taxpayers’ money to bail out the private airline, it has made concessions by allowing airlines to import fuel, thereby avoiding hefty taxes levied on aviation fuel, as well as relaxing stringent guidelines on international flights.

State-owned Hindustan Petroleum Corp had earlier stopped fuel supply to Kingfisher but has since resumed supplies following hectic negotiations with the airline’s management.

Vijay Mallya, Kingfisher founder and chairman, had repeatedly denied shutdown rumours.

Qantas, MAS talks over new premium airline falter

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TALKS between Qantas Airways and Malaysia Airlines (MAS) to create a premium joint-venture airline based in Kuala Lumpur have fallen through.

Qantas’ CEO Alan Joyce said it was “due to both parties being unable to reach mutually agreeable commercial terms”.

Joyce had previously branded this joint venture as a pivotal component of the recovery he sought for Qantas’ international operations, a move that was vehemently opposed by the unions.

In a statement issued today, Joyce emphasised that Asia remained a priority for the Sydney-based Qantas and the group would continue to explore opportunities in the region involving “capital-lite” investment, in view of the prevailing economic uncertainty and the need for Qantas to stem international losses.

Qantas was the sponsor for MAS’ entry into the oneworld alliance.

Qantas’ quest to set up a joint-venture airline in Asia began two years ago, with Singapore being most favoured for its extensive connections that also included Qantas, Jetstar and Jetstar Asia flights. Since talks with Singapore authorities were abruptly broken off in 2011, Joyce and his team turned to Kuala Lumpur for negotiations.

MAS picks London for its first A380 flight

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MALAYSIA Airlines (MAS) will debut its Airbus A380 on the Kuala Lumpur-London route on July 1, after the aircraft – the first of six – is delivered.

From thrice-weekly flights initially, MAS will increase the frequency to daily from August 25 upon receiving the second A380.

Sydney will be the second destination when the third aircraft is delivered in August. MAS will operate daily Kuala Lumpur-Sydney flights from September 1, increasing the frequency to daily when the fourth aircraft arrives in September.

MAS senior vice president of marketing and promotions, Al-Ishal Ishak, said: “A380 fares will be at a slight premium of about five to 10 per cent more than the B747 aircraft. They are still a far cry from our competitors though.”

MAS’ A380 will have capacity for 494 passengers in a three-class configuration, with eight first-class and 350 economy seats on the lower deck, and 66 busines-class and 70 economy-class seats on the upper deck.

MAS is the eighth carrier to receive the aircraft. Routes on which the remaining A380s – due in October this year and February 2013 – will be deployed have not been finalised.

Meanwhile, Korean Air has claimed its A380 will be ‘a game-changer’ when it begins daily Seoul-Frankfurt flights later this month with just 407 seats, the lowest configuration for any A380 operator so far.

Reporting by N. Nithiyananthan

A not-so-premier destination?

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Cookie-cutter programmes need a rethink in order to cater to well-heeled clients

Singapore has carved a name for itself as a first-class destination featuring a bevy of high-end attractions, spanking new hotels and celebrity gourmet restaurants. But is it really?

Despite the constant chatter of wanting to draw high-net-worth visitors, international luxury buyers and members of the inbound trade have observed a gap in Singapore’s offerings: a lack of specialist players who can deliver on unique, high-end itineraries.

Paul Humphreys, chairman and CEO, dmAsia Hong Kong said he had trouble locating a suitable groundhandler to service luxury clients. “What existing players offer is great for the mass market, but the companies I’ve met so far have not been able to come up with creative ideas that translate into one-of-a-kind experiences. Moreover, the products offered are too similar.”

Little attention has been paid to developing products that convey Singapore’s USPs, noted local operators.

Luxury Tours & Travel Singapore director, Michael Lee, said:  “Singapore is known for its iconic attractions and buildings, but little else. To most outsiders, we are just another shiny Asian city.”

Anthony Ang, director of sales, Destination Asia Singapore, argued that it was bad enough that the destination already had a handicap. He said: “Singapore is also surrounded by numerous destinations who can offer so much more, owing to their vast natural, historical and cultural resources.

“As such, it is very difficult for us to compete head on (with neighbouring destinations) as we do not have any distinctive experiences to offer.”

Resources required to create a dedicated luxury inbound travel firm already exist, but no one has taken the plunge, pointed out Ram Samtani, general manager of Ramesh Travel Service Singapore.

“What existing players offer is great for the mass market, but (I’ve not seen) creative ideas that translate into one-of-a-kind experiences” 


Paul Humphreys
Chairman and CEO
dmAsia Hong Kong

“In theory, it should be easy for anyone to become specialist travel providers to the luxury market, but I suppose one has to first have the creativity and means to put it all together and pull it off,” he said.

Siam Express Singapore managing director, Jacklyn Yeoh, said what was needed was for the trade to attract qualified workers with relevant skill sets.

“As a DMC, we have to contend with event planners and organisers as well, who are coming up with innovative product ideas and experiences,” she said.

It was important to hire passionate, talented individuals who could come up with fresh ideas, Yeoh added.

Ironically, it seems, Singapore  has no shortage of brilliant minds, although not many end up joining the industry.

Said Luxury Tours & Travel’s Lee: “We’ve been quite impressed with the qualify of graduates we’ve seen. However, the schools and students prefer to engage hotels and not inbound professionals like us. In fact, they don’t often understand what a DMC is or what it does.”

Another labour challenge will come on July 1, when local companies within the service industry will only be allowed to have 45 per cent of their workforce comprising foreign employees, down from 50 per cent previously. Levies for foreign workers are also set to go up in July 2013.

Lee said he was already struggling with manpower issues and had to turn away a large MICE group this year. “The service sector should have been excluded, as we cannot use technology alone to resolve all our labour shortages. After all, the key differentiator for (the tourism) business is the human touch.”

Bestlink Travel Singapore managing director, Mike Eng, added: “Given that our main sources of business are China, Vietnam and Cambodia, we are highly dependent on foreign workers in our day-to-day operations. They communicate and coordinate with overseas agents, and are indispensable. The government’s move would unquestionably have a big impact on us  and definitely curb our growth.”

This article was first published in TTG Asia, March 9 issue, on page 19. To read more, please view our digital edition or click here to subscribe.

A-Zs of Successful Agencies – Accessibility

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In this column debut, Adrian Caruso, dishes out advice to travel experts. A former travel agency and hotel owner/operator, he now coaches travel, tourism and hospitality businesses throughout the region

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Adrian Caruso, founder and CEO of TA Fastrack Australia

I have a saying every travel consultant should repeat every day: “Your clients are somebody else’s prospects.” With others in the marketplace vying for the attention of your clients, it is important for you to consider exactly how accessible the public perceives your travel business to be.

Being accessible means that you are easy to remember and find, approachable, likable and trustworthy. The public’s perception of your accessibility is shaped by how often they see your brand and the brand image projected.

If elements of your branding indicate a luxury travel niche, some portion of the market will find you unapproachable. If you emphasise family travel in your branding, then you will very likely attract that demographic. There is nothing wrong with either approach, but it is vital that the brand you intend to project is indeed the brand that is reflected in your marketing efforts.

Key visual elements should also appear consistently in every marketing effort, for example, the company’s name, logo and contact details. This creates familiarity, and people will feel as though they already know who you are and what you do.

Likewise, the more “present” you are in your community, the more networking you undertake and the more events you sponsor or volunteer for, the better known your brand.

Engage your clients on an emotional level and remind them that you are there. How often do you reach out and touch each and every client in a personal way? How about a phone call, a handwritten letter or a lunch?  Not to sell anything, but just to say “hello”. Want clients to think of you as accessible? Begin by first approaching them.

Your marketing should also be personality-driven. People do business with people. If your company has a flat, dull persona, clients are likely to see you as unapproachable.

All this means a personal investment in time and energy because as a travel consultant, you are your own brand.

This article was first published in TTG Asia, March 9 issue, on page 6. To read more, please view our digital edition or click here to subscribe.

Road less travelled

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The adventure travel market is alive and kicking – and it’s growing faster than mass tourism worldwide

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Sick of run-of-the-mill, same-old itineraries, experience-seeking Asian travellers are snapping up action-packed holidays that deliver on novelty and give them bragging rights.

At the recent PATA Adventure Travel and Responsible Tourism Conference and Mart 2012 in Bhutan, the US-based Adventure Travel Trade Association reported that international adventure tourism was valued as a US$89 billion industry in 2010, growing at an estimated 17 per cent a year versus just four per cent for mainstream tourism.

Europe and the US still constitute the bulk of adventure travellers globally, but there are clear indications that a small but mushrooming number of seasoned Asian travellers now desire such trips.

“There is certainly huge potential in the Asian market as we’re currently seeing double-digit growth in the region,” said G Adventures Canada managing director Australia and New Zealand, Pete Rawley.

One reason is the rise of a media- and travel-savvy generation that needs to be kept excited, said Cathy Thang, managing director, Green Island Tours Singapore.

She explained: “Exposure to traditional media and other new media creates a multiplier effect, motivating experienced Asian travellers to look for new, exciting destinations to explore, particularly where they can recharge their batteries and reconnect with nature.”

While Asia still remains the most popular for such ventures, there is also demand for destinations farther afield.

According to Rawley, 40 per cent of the firm’s Asian clients travel within the region, with Thailand, Laos, Vietnam and Cambodia being particularly popular; another 30 per cent head to Latin America; and the rest are spread equally across Europe, Africa and North America.

A spokesperson for Intrepid Travel Australia added that the top three choices for Asian adventure travellers were India, Nepal and Peru.

Sunil Sakya, chairman, KGH Group of Hotels, Resorts and Travels Nepal, told TTG Asia that Asians preferred “softer activities such as hiking, canoeing and visiting cultural or religious sites, although some might opt for short treks lasting one to two days and easy river rafting”. Stays tend to be in luxurious properties at one fixed location, with an average duration of seven days.

He added that business volume from Asia grew by 15-20 per cent in 2011 compared to just 10 per cent for both Europe and the US.

Willem Niemeijer, co-founder and CEO of Khiri Travel Group Thailand, underscored that in order to nurture a love for adventure holidays among Asians, educating customers about new destinations outside the main tourist trails was essential.

Operators should also develop itineraries that offer “a combination of sightseeing to religious and cultural sites and soft adventures like zip lines that give Asian customers the adrenaline rush, but without the worry (of safety hazards)”, he said.

Clients need to know that adventure travel is not just about extreme activities such as long treks and bungee jumping, added G Adventures’ Rawley.

Eco Adventures Worldwide Singapore managing director, Timothy Tan, noted that a big plus point about the market was its general immunity to economy fluctuations. Decisions are based on “the potential and ability of a destination to ignite positive, emotive connotations”, he explained.

Said Tan: “Adventure travellers are a psychographic group and thus cannot be defined by demographic parameters alone. (Travel providers should focus on) a brilliant portfolio of products that captures the romance of travel.”

Who’s up for an adventure?
Japan
Emerging as a key market for adventure travel in the 90s, Japan remains a major Asian source today.

Freme Travel Services Brunei’s manager-inbound & MICE division, Sugumaran Nair, said the company handled 3,000-4,000 Japanese visitors every year and this was expected to grow by 20 per cent this year, as there had been talk of new flights between the two countries.

“Soft ecotourism, encompassing trekking and rafting are high on the agenda for Japanese adventure travellers to Brunei, and most prefer mid- to high-end accommodation,” he explained, saying that they favoured customised itineraries.

Masaru Takayama, president, Spirit of Japan Travel said he sends out some 200 pax on such trips each year, with last year seeing a 25 per cent jump, driven partly by the appreciation of the yen.

He explained that because Japanese-speaking guides were necessary for such trips and not all destinations were able to provide this, itineraries were limited.

“By and large, the Japanese prefer Asian destinations including Malaysia, Nepal, Thailand, Borneo and Indonesia. Their stays last for about four to five days on average, and most prefer upmarket accommodation. Activities carried out (by the Japanese) are overwhelmingly soft, such as short treks and rafting.”

Singapore
A growing interest in authentic adventure holidays among Singaporeans has caught the attention of even mass-market outbound travel companies.

Opening its first self-owned franchise last year selling an array of adventure-oriented itineraries, Chan Brothers Travel has seen brisk business so far, said its director of business development, Mary Kheng. Sales are expected to rise by 50 per cent this year.

Chan’s World Holidays has introduced a 13-day Trans-Siberian Experience featuring three nights onboard the longest railway in the world; a 10-day Antarctica Adventure, which includes a cruise, and a range of cycling packages in Taiwan, Cambodia and China lasting from six to eight days.

Timothy Tan, managing director of Eco Adventures Worldwide Singapore, said cycling, diving and gentle rafting topped the wish list of travellers. Singaporeans, he said, were heading to the Himalayas, Indonesia and Christmas Island.

His company has gone from fewer than 50 bookings five years ago to around 300-400 bookings annually now.

“The majority of my clients are well-travelled. For them, going on (adventure) trips is not about cultivating status at all. Singaporeans who seek adventure simply want to immerse themselves in new experiences that they can take back with them,” said Tan.

China
Chinese travellers are increasingly opting for adventure packages, although the trend is still in its infancy.

Jens Thraenhart, president of digital marketing agency Dragon Trail China and PATA China Board chairman, observed: “Unlike Western adventure travellers that are motivated by the cultural and activity possibilities in a destination, Chinese adventure travellers are still overwhelmingly motivated by status. That is, travel that bestows bragging rights.”

However, he added that individuals from the top-tier cities of Beijing, Shanghai and Guangzhou were becoming “more aware of adventure and ecotourism”, making them potential sources of future adventure tourists.

In a report published by Xola Consulting in 2008, the firm suggested that travel consultants should consider developing itineraries incorporating food- and shopping-related activities, led by Chinese-speaking guides.

India
Despite its mammoth potential, India continues to lag behind more mature markets when it comes to taking adventurous journeys.

Willem Niemeijer, co-founder and CEO of Khiri Travel Group Thailand, said: “There is some demand from Indians, but this is growing at a slow pace. Overall, about 20-25 per cent of our Indian market goes for an adventure-type activity during their trip. However, this is often only for a day.”

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Bhutan
The exclusive Kingdom of Bhutan is working towards transforming itself into a year-round destination, while encouraging tourists to venture beyond the well-worn trails surrounding Thimpu, Paro and Punakha, especially to rural areas in the south and east.

Star-rated hotels and more airports are being developed across the country, making the kingdom more accessible. Two domestic airports – Yonphula in Tashigang, east of Bhutan, and Bathpalathang in Bumthang, central Bhutan, have opened. They are served by national airline Druk Air and the country’s first private airline Tashi Air, both of which commenced operations to the airports last December. Tashigang is known for it traditional arts and crafts, while Bumthang Valley is the spiritual hub of the nation and is home to its oldest Buddhist temples and monuments.

International visitors currently arrive during a five-and-a-half-month period, with the US and European markets more interested in Bhutan’s treks and Asian ones attracted by its cultural offerings. Most tourists arrive in Paro, a small frontier town lying in Paro valley dotted by quaint villages. Paro is also the gateway to Bhutan’s most prominent structure, Taktsang Monastery (pictured), which is perched on the side of a cliff 900m above the valley floor.

The Trashi Chhoe Dzong (Fortress of the Glorious Religion) in enigmatic Thimpu, Bhutan’s capital, is another must-visit. This imposing building, decorated with elaborate carvings and Buddhist symbols, now houses the offices of the king. – Linda Haden

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Palawan, Philippines 
Once a backpackers’ retreat, infrastructure improvements and a recent award achievement have helped the province find its way into travel guidebooks.

Three areas are popular: Busuanga, known for its limestone formations and shipwreck diving; Taytay, with its beach resorts; and Puerto Princesa, home to the UNESCO World Heritage-listed underground river (pictured), which created a buzz when it was named one of the New7Wonders of Nature in January.

Palawan’s main airport in Puerto Princesa now has a dozen daily flights – up from one previously – while plans are in the pipeline to turn it into an international airport. The city also received its first four-star hotel last year, and more inventory will be added soon.

The area around the Puerto Princesa Underground River is a protected national forest park with a mountain-to-sea ecosystem of its own. Visitors will encounter a thick mangrove cover, karst limestone formations and emerald crystalline waters.

Up to two hours away is Sabang town, where the 8km-long river is located. The cave offers views of stalactites and stalagmites and a rich eco-habitat with unique living species. Trips to the underground river are increasingly in such high demand that advance bookings are required due to a newly-imposed cap of 1,000 visitors a day.

Puerto Princesa offers supporting attractions such as a crocodile farm, a butterfly garden and zip lines. Honda Bay, with its unspoilt white sand beaches, six islands and dolphin watching possibilities, also deserves a day tour. – Marianne Carandang

This article was first published in TTG Asia, March 9 issue, on page 10. To read more, please view our digital edition or click here to subscribe.