Travel scores highest credit card spend for Asia-Pacific consumers: Collinson International
Collinson International’s new Asia-Pacific research titled 2024 Travel Benefits and Customer Engagement Report revealed that travel is one of the highest credit card spend categories for survey respondents, accounting for almost a third (27%) of annual expenditure.
Surveying 7,250 respondents across 14 markets in Asia-Pacific, the report analyses the behaviours, perceptions, and preferences of travellers in the region.
The research also showed South-east Asia to be an emerging travel powerhouse. The annual travel spend for survey respondents based in Singapore is US$10,619, almost double that of markets such as mainland China (US$5,014), and Japan (US$4,529). South-east Asian survey respondents in Malaysia and Thailand also spend considerably on travel annually, budgeting US$5,939 and US$5,548 respectively.
Consumers in Asia-Pacific are not just looking to travel more, but are also desiring enhanced experiences. On average, survey respondents in the region advised that they spend US$4,763 per annum on travel; with the average spend on a domestic return trip at US$700 and US$2,000 for an international trip.
When asked which travel perks they value most, 44% of respondents ranked airport lounge access as their top travel-related credit card benefit – surpassing more service-oriented benefits, such as security fast-track (11%) and airport transfers (9%).
In fact, 90% of respondents in Asia-Pacific agreed that access to airport lounges is a travel benefit that they would expect on any credit card with an annual fee. 89% would consider switching to a new card that offered membership with their favourite airport lounge access programme if it was no longer offered by their current card, with Japan (96%), Malaysia, Taiwan region (both 92%), the Philippines and Singapore (both 91%) feeling this most strongly.
According to the report, 92% of respondents informed that they are more likely to use their payment cards for everyday spend and travel expenses if the cards offer travel-related rewards or benefits. Notably, 45% of respondents ranked travel benefits as the most important when choosing to sign up for one credit card over another; placing them above other benefits, such as everyday rewards, the prestige associated with the card, and sign-up bonuses. Travel benefits are particularly important in Japan (56%), Malaysia (53%), and Thailand (50%).
The research also revealed that travel experiences beyond airport lounge access, such as accessing dining offers while travelling, are highly valued among Asia-Pacific travellers – with respondents in Thailand, Malaysia, Australia, Hong Kong SAR, Taiwan region, Singapore, and the Philippines having listed ‘dining offers’ in their top five most preferred travel benefits.
Rohan Bhalla, Asia Pacific vice president, business solutions at Collinson International, commented: “Our research has shown that travel is a key driver for consumer expenditure. This travel resonance is especially strong with South-east Asian survey respondents, further demonstrating how much the region is primed to be the next travel powerhouse. Beyond the rise of Indian outbound travellers and the much-anticipated Chinese outbound travel resurgence, we should not ignore the potential of South-east Asia’s travel market; a dynamic region that generated over 40 million departures and US$53 billion in outbound travel expenditure pre-pandemic.”
Catering to the rapid recovery of travel and to the evolving needs of travellers, Collinson International has expanded its network of airport lounges and travel experiences in Asia-Pacific by 15% over the last 12 months. Today, there are close to 650 airport lounges and travel experiences within Collinson International’s Priority Pass network in the region, of which more than 100 are travel experiences.
Bhalla added: “By integrating travel and airport related benefits and experiences – such as lounge access, security fast track, airport transfers, dining and duty-free offers – into customer engagement and loyalty programmes, brands are able to level-up their customer value proposition, enhance customer satisfaction, differentiate from competition, and deliver measurable business impact.”
The 2024 Travel Benefits and Customer Engagement Report can be viewed here.
Grand Hyatt Singapore
Location
Grand Hyatt Singapore rises on the starting point of Orchard Road shopping belt – ideal for shopaholics who enjoy systematically combing through malls from end to end. Its central location also allows guests to get to major city attractions easily.
Facilities
The hotel was a favourite weekend haunt of the ladies in my maternal family; Mezza9 and Pete’s Place were where we dined and chatted. I could retrace my steps, from the iconic tilted main doors down to the basement where Pete’s Place was or up the winding stairs to Mezza9, and later all the way through the belly of the hotel to access the carpark, passing the dramatic waterfall along the way.
The main structure of the hotel remains, but so much has changed. The lobby feels a lot more cavernous and lush. Large planters flank the walkways, transporting me momentarily to gardens.
While Grand Hyatt Singapore is progressively reopening, starting from its official launch on July 10, most facilities are already welcoming customers when I was there for a brief night’s stay on August 31.
The recreational deck on level one is brilliantly transformed. The Oasis pools and surrounding gardens give this city hotel a strong resort vibe. Exiting the elevators, one meanders down a shady trail with shrubs and trees all around and ends up at a free-form wellness pool with therapeutic water jets.
The many cabanas and bird’s nest daybeds under a canopy of trees beckoned me to pick my desired spot to sit and daydream.
Serious swimmers can get their laps in at a larger pool deeper inside the Oasis, where there are plenty more sun loungers.
Damai Spa on the same level is not opened yet, but the gym next door is.
The Grand Club is still in the works, with an opening planned for 2025, so privileged guests are welcomed at 10 Scotts lounge for now.
Accommodation
The renovated hotel has 699 rooms – more than the 677 keys before. For now, only the Terrace Wing is receiving guests. The Grand Wing will be ready next year.
A new accommodation offering at the hotel is the Garden Studios, located on the same level as the Oasis pool and garden. There are five of them, converted from what were previously spa treatment rooms. Doors open right into the garden, making this room type ideal for resort escapes that are not too far away from city conveniences.
My family and I had two connecting rooms in the Terrace Wing – one with a king bed and the other with twins. Both are large, at 42m² each, and dressed in dark wood panels, white marble flooring, and tender shades of green. With such a size, the room is able to take in an en-suite bathroom with dual-sink vanity and rain shower, walk-in wardrobe, a proper table to work or dine at, and – our favourite part of the room – a sunlit alcove with a comfortable daybed.
I was won over by all these material comforts, but what made me nod in appreciation was the numerous multi-outlet charging points across the room. I found them strategically placed by the bed, at the table, and in the alcove – all ready to juice up the devices we were so addicted to.
F&B
There are eight F&B outlets across the hotel, and most are open. Straits Kitchen, Pete’s Place, Brix, Oasis Bar on the pool deck, and The Shop for premium takeaways are in business, while 10 Scotts currently stands in as the club lounge.
Soon to come are the Martini Bar, Oasis Restaurant, and Michelin-starred chef Sergio Herman’s Le Pristine Singapore; the latter will take over where Mezza9 used to stand.
The ladies in my family counted down to the reopening of Pete’s Place on August 19, and we were quick to plan a gathering that weekend. The red chequered cloth-covered tables that look straight out of nonna’s kitchen are now gone; in their place are modern furniture and cosy booth seats.
An interior design feature to spot is the repurposed red brick wall with artworks made from dismantled furniture of the former restaurant and photos from the past.
The menu is extensive. Between 18 of us, we were able to try a wide selection of antipasti and pasta, as well as two highly recommended protein bombs – costoletta alla Milanese breaded veal chop and bistecca alla Fiorentina bone-in ribeye steak. We rounded off our feast and emotional reunion with copious tiramisu, vanilla panna cotta, and shots of caramello made of vodka, cream and coffee.
I can see myself returning many times over just for the costoletta alla Milanese, tiramisu and caramello.
During our hotel stay a week later, we dined at Straits Kitchen where Indian, Malay and Chinese favourite dishes were served on a buffet line. That evening, we picked up flavourful satay, smoky tandoori chicken, tender Hainanese steamed chicken, creamy laksa, a fiery popiah filled generously with plump prawns and soft shredded turnip, and frothy teh tarik. Dishes were as authentic as I could find at any local hawker centre.
It is also good to know that Straits Kitchen is one of the very few top-end halal hotel buffet restaurants in Singapore.
10 Scotts will return as a tea lounge in 2025, serving up favourite dishes from around the world. While waiting for this to happen, I think the beautiful Oasis Bar may well be my favourite back-up. The lush landscaping throughout the Oasis recreational floor flows through this venue. Its wooden pillars and roof structures remind me of giant trees. Here, craft cocktails are served on tap. I picked Midnight Flower for my thirst-quencher – it was pretty to look at and packed a strong punch.
Service
Jolly crew at check-in/out, Straits Kitchen, Oasis Bar, and Pete’s Place make anytime at Grand Hyatt Singapore a good time.
Verdict
Grand Hyatt Singapore scores with its beautiful spaces for restful retreats and quality dining.
Contact details
Website: www.hyatt.com/grand-hyatt/en-US/sinrs-grand-hyatt-singapore
Michael Groll joins The Landmark Mandarin Oriental, Hong Kong as GM
Mandarin Oriental Hotel Group has named Michael Groll as general manager of The Landmark Mandarin Oriental, Hong Kong.
Groll began his hospitality journey with Mandarin Oriental Hyde Park, London in 2004 as food and beverage management trainee, before furthering his career in various leadership roles across Mandarin Oriental properties in Asia and the Middle East, including The Excelsior Hong Kong, Jakarta, Doha, Singapore and Kuala Lumpur.
He was most recently the hotel manager at Mandarin Oriental, Hong Kong.
Philippines launches Muslim-friendly cove at Boracay Island
The Philippine Department of Tourism (DoT) has unveiled Marhaba Boracay, a first-of-its-kind Muslim-friendly cove for families and travellers.
Initiated by the Local Government Unit of Malay (LGU-Malay) and the DoT, in partnership with Megaworld Hotels and Resorts, Marhaba Boracay is located in the cove area of the Boracay Newcoast private beach.
The Marhaba Boracay project is in line with the DoT’s goal of promoting sustainable and inclusive tourism and strengthening the position of key destinations such as Boracay Island on the world stage.
Patterned after other existing Muslim-friendly beaches in tourism destinations such as the Maldives and Thailand, the Marhaba Cove spans around 850m² and is envisioned as a special-use area for Muslim travellers and families, taking into consideration Islamic laws. The island will also serve up halal and Muslim-friendly culinary offerings.
To further respond to the needs of Muslim guests, the DoT has actively carried out its accreditation of Muslim-friendly Accommodation Establishments (MFAEs) – as of December 2023, there is a total of 289 MFAEs and 237 Muslim-friendly restaurants nationwide.
Earlier this year in May, the DoT and Megaworld Hotels and Resorts entered into an agreement during the Arabian Travel Market in Dubai, seeking to transform all 13 of their properties into MFAEs. Since the signing, two of the group’s hotels, Savoy Hotel and Belmont Boracay, have been accredited as MFAEs.
Boracay Island is also famous among divers, being home to numerous dive sites and offerings. To enhance the overall safety of tourists and divers visiting the island, the DoT, through its infrastructure arm, TIEZA, will install hyperbaric chambers on the island, and launch its own Tourist First Aid Facilities across the country, with Boracay Island identified as a pilot destination.
Tourism secretary Christina Frasco commented: “Marhaba represents our dedication to ensuring that all travellers, regardless of faith, can enjoy the world-renowned shores of Boracay. Our efforts in the halal tourism portfolio are just beginning, and with the continued support from our partners, we envision that the Philippines will not only emerge, but thrive as a halal and Muslim-friendly destination.”
Plans for e-visa, direct India-Philippines flight get put off
The delayed implementation of e-visa and mounting of direct flights between Manila and Delhi stymie the growth of the promising tourist market from India to the Philippines.
PATA Philippines Chapter chair and Ark Travel Express president Paz Alberto said the industry has been clamouring for the implementation of the e-visa as the best way to attract Indian tourists, especially since many countries have allowed visa-free entry for travellers from India.
At the recent Philippine Travel Exchange’s PHITEX educational talk, Alberto also said the plan for Air India to codeshare with Philippine Airlines (PAL) in flying direct from Delhi to Manila this October is most likely to take place next year.
Arrivals from India have been rising over the past years, at times easing out longhaul source markets in the top Philippine arrivals despite the need to streamline visa processing and PAL stopping its Delhi-Manila service years ago.
E-visa is still under testing even as the Philippine Department of Tourism (DoT) announced it will take place this year. Indian nationals still have to make a personal appearance at the Philippine embassy in Delhi for visa processing, which could take a month or so.
However, the Philippines allows visa-free entry to Indian travellers who have Japan, Australia, Canada, Schengen, Singapore, the US or the UK visas for a stay of 14 days extended to a maximum of 21 days.
In a previous interview with reporters, tourism secretary Christina Frasco said a joint working group from the Indian government recently visited the Philippines to collaborate with the DoT “for the purpose of repairing the Philippine tourism landscape in terms of opening it up to the Indian market”.
Frasco shared that talks have been successful so far in trying to have local and Indian carriers “to mount flights to the Philippines” as well as for the DoT “to provide proof of concept and to test the market through charter flights”.
She added that DoT is coordinating with tour operators and travel agents to mount group travel from India in a bid to prove that there is indeed a growing demand for Indian travellers to come to the Philippines.
JHL Collections unveils new mid-scale hotel brand
In celebration of its fourth anniversary, Indonesian hospitality company JHL Collections has launched Noema, a new mid-scale resort brand that plays up local experiences.
The first Noema property will open in Bali this December, offering 157 rooms and facilities including a restaurant, swimming pool, spa, and fitness centre. It will differentiate itself from other properties in the same category through architecture, art, interior design and culinary to connect guests with the local environment and traditions.
Satria Wei, executive director of JHL Collections, added: “Noema focuses on offering experiences with a variety of activities, such as cooking classes, sustainable art and craft workshops, as well as wellness programmes. All activities are based on local communities’ values and culture.”
Beyond Noema, the group is also keen to grow its presence in resort destinations. It will debut a new glamping concept on Gili Trawangan island, with 55 luxury tents. It is scheduled to welcome first guests at the end of the year, and will be the seventh property that JHL Collections owns and manages.
Additionally, two new hotels in Bali and Ende, Nusa Tenggara Timur are in the pipeline for 2025.
Venny Hermawan, CEO of JHL Collection, recently revealed plans to expand its business through hotel management in collaboration with capital partners. She aims to manage four hotels from external investors in 2025 and have 24 new managed hotel in the next five years.
Venny added that for the past four years, the company has focused on forming an identity and building service standards defined by LIGHT: Limitless, Integrity, Growth, Helpful, Think Outside of The Box.
“We must first ensure that the company is running properly from upstream to downstream; only then we can be confident to open ourselves up to managing property with investor partners,” she said.
In the long run, JHL Collections aims to enter the international hospitality market, targeting to open its first property in South-east Asia in the next three years.
TUI Blue expands portfolio in China, South-east Asia
TUI Blue is strengthening its presence in Asia with a series of new hotel openings in China and South-east Asia, following the successful launch of new hotels in Thailand and Vietnam in the last months.
The brand will make its debut in China with three new properties, and one in Malaysia.
The new properties in China comprise the 83-room Blue Wusongkou Cruise Port in Shanghai, the recently opened TUI Blue Taicang with 129 rooms near Tianjing Lake, and TUI Blue Yangshuo Xiangheli, Guilin.
Over in Malaysia, the 150-key TUI Blue The Haven Ipoh welcomed its first guests this month. Further launches in South-east Asia are already being planned, with TUI Blue Maduzi Bangkok in Thailand and TUI Blue Berawa in Bali soon to open.
“Our rapid expansion in China and South-east Asia underscores the strong demand for the TUI Blue brand in these fast-growing travel markets,” said Artur Gerber, managing director of TUI Blue Hotels & Resorts. “As we continue to bring our unique blend of leisure accommodations and locally-inspired experiences to more destinations, we are confident that TUI Blue is an excellent addition to the region’s hospitality landscape.”
Aviation roundup: Emirates, Jetstar Asia and more
Emirates launches flights to Madagascar
Emirates had made its debut flight to Antananarivo, Madagascar, which was celebrated with a water canon salute at Ivato International Airport.
Serviced by the Boeing 777-300ER, the aircraft offers a three-class configuration, featuring eight private suites in First Class, 42 lie flat seats in Business Class and 310 seats in Economy Class.
Emirates will fly four times a week from Dubai to Antananarivo via the Seychelles, operating on Tuesday, Thursday, Saturday and Sunday.
Jetstar Asia to resume low-fare flights between Singapore and Medan
Jetstar Asia has resumed its low-fare flights between Singapore and Medan, Indonesia, after a four-year suspension.
Commencing on November 1, the return service will operate daily between Singapore’s Changi Airport and Medan’s Kualanamu International Airport.
Vietjet adds flights from Vietnam to Taiwan and Hong Kong
Vietjet will increase its flight frequency from Vietnam to Taiwan and Hong Kong starting October 27, providing more convenient and affordable flying options for travellers during the year-end festive season.
For Taiwan, Vietjet will add new daily flights on the routes linking Hanoi and Ho Chi Minh City with Taipei, increasing the number of round-trip flights from one to two per day on each route. Additionally, Vietjet will also increase the flight frequency from Hanoi, Ho Chi Minh City, and Phu Quoc to Taichung and Kaohsiung to daily on each route.
The service between Danang and Hong Kong will also see daily services, up from four weekly flights currently.
The Phu Quoc-Hong Kong route will transition to a daily service, up from three flights per week.
Korean Air to expand network to China and Japan
Korean Air is resuming several routes to China and Japan, as well as increasing frequencies on other popular routes.
The airline will restart its Seoul Incheon-Mudanjiang and Busan-Qingdao services on October 22 and December 1, respectively, following a four-year hiatus due to the pandemic. The Seoul Incheon-Mudanjiang route will operate five times weekly on Tuesdays, Thursdays, Fridays, Saturdays, and Sundays, and the Busan-Qingdao route will operate daily.
Korean Air is also increasing frequencies on several routes to China. The airline has increased frequencies on its Seoul Incheon-Zhengzhou route from four weekly flights to a daily service on August 12. Similarly, the Seoul Incheon-Xiamen route will see an increase in frequency from four weekly flights to a daily service from October 1.
The Seoul Incheon-Taichung route will undergo a two-phase enhancement. From September 10 to October 26, the route will be serviced four times weekly on Tuesdays, Thursdays, Saturdays, and Sundays, increasing to daily flights from October 27.
Also starting from October 27, the airline will relaunch its Seoul Incheon-Nagasaki route for the winter season after a break of more than 11 years. This route will operate four times weekly on Mondays, Thursdays, Saturdays, and Sundays.
The Seoul Incheon-Osaka route will also see a temporary increase in service. From September 2 to October 26, the airline will operate four daily flights, up from the existing three daily flights.
Legoland Malaysia celebrates 12th anniversary with fun-tastic deals
Legoland Malaysia Resort turns 12 this year, and has rolled out a series of activities and events for families.
Highlights include the final build of its 7.5m-long Lego dragon on September 16 with an ancient drum performance and the winning name chosen by guests; diving into a world of dreams at the Lego Dreamzzz Adventure 4D Movie; building castles and swords at the Kingdom Warrior Challenge; meeting the royal characters of Lego Kingdoms: WizardBricky and Elvie, and more.
In the lead-up to the 12th anniversary, guests can also take part in a special Lego Cake Decorating Activity, where they will build and add their own decorations to the Lego cake. For Annual Pass holders, anniversary deals comprise discounts on hotel stays, day tickets, Lego adult playsets, and F&B, as well as complimentary ice cream, slice of cake for birthday kids, and kids’ meals. Terms and conditions apply.
For more information, visit Legoland Malaysia Resort.
Archipelago International has joined forces with Cebu CFI Community Cooperative to bring two new hotel properties to life in Taft, Manila, and Caretta, Cebu.
The Taft property will feature 207 rooms, dormitory spaces, gym, retail outlets, co-working areas, and a rooftop bar, while the hotel in Caretta will offer 216 rooms, co-working spaces, and a roof deck community hub with a bar.
“This partnership is a major milestone for Archipelago International, expanding our footprint in these key Philippine cities. We’re excited to apply our hospitality expertise to these new ventures, enhancing guest experiences and benefiting local communities,” said Chris Legaspi, chief commercial officer of Archipelago International.