TTG Asia
Asia/Singapore Tuesday, 20th January 2026
Page 264

Ascott takes sporting events route to win over high-value guests

0

High energy and star power of tennis, football and car racing are being harnessed by Ascott, the lodging business unit wholly owned by CapitaLand Investment, to charm its loyal, top-spending guests through offerings of exclusive and memorable experiences in destinations they visit.

Ascott’s partnership with Chelsea Football Club follows hot on the heels of the hospitality firm’s debut of the Ascott Privilege Signatures programme, a by-invite subset of the Ascott Star Rewards loyalty programme for the crème de la crème of its top-spending loyalty members.

Ascott Privilege Signatures programme invited over 80 guests from across its platinum tier of ASR members and owners for a day out at The Championships, Wimbledon 2024 in London (photo by Karen Yue)

The Ascott Privilege Signatures programme made an impression on July 6, when over 80 guests from across Ascott’s platinum tier of ASR members and esteemed owners were brought to London for a day out at The Championships, Wimbledon 2024.

Guests were hosted at a luxurious hospitality suite on games ground, with lunch and afternoon tea crafted by celebrity chef Michel Roux Jr and his Le Gavroche team. They also enjoyed access to the Centre Court where matches were played that afternoon by UK’s Cameron Norrie and Serbia’s Novak Djokovic.

Tan Bee Leng, chief commercial officer, Ascott, noted that unique and impactful experiences were highly appreciated by loyal ASR members, and being able to cater to their travel desires were crucial since “loyalty is a key driver of growth”.

“Offering exclusive opportunities to attend coveted events like Premier League football matches, major tennis tournaments, and other high-profile activities not only enhances travel experiences, but also deepens guests’ connection with our brands. In line with the brand promise of ASR to ‘Stay Rewarded’, these extraordinary experiences represent Ascott’s commitment to foster a sense of belonging and appreciation that is inherently rewarding for our guests,” she added.

Tan acknowledged Ascott’s strong interest in sport tourism and in leveraging sporting events to grow its pool of customers and deepen its engagement with loyal guests.

“Just this month alone, Europe has The Championships, Wimbledon 2024 in London while the 2024 Summer Olympics is coming up in Paris from July 26. In August, the Premier League will kick off in the UK. The sporting culture is super vibrant in this part of the world, and there are passionate sporting fans all over the world. Sporting fans are not traditionally the Ascott customer profile, but we do want to reach out to them and can do it through sports-related experiences,” she said.

Ascott’s efforts to connect with travellers through sporting events can also benefit the sport and related organisations, according to Casper Stylsvig, chief revenue officer with Chelsea Football Club.

Stylsvig said the partnership with Ascott would help the club to “amplify our messages in global markets and convert Ascott’s audience into our fans”.

He said: “While we have over 600 million fans worldwide, less than one per cent have the opportunity to come to Stamford Bridge stadium, home of Chelsea Football Club. Hence, we are talking to Ascott about how we can take the Chelsea Football Club experience beyond the local (UK) market, particularly to Asia, where Ascott is extremely strong. These engagements could see Ascott guests winning some game tickets or joining a special football school led by our coaches.”

At  the same time, such partnerships would intensify attention on the entire Premier League and English football.

Up next on the Ascott Privilege Signatures programme is another sports event activation at the Formula 1 Singapore Grand Prix 2024 this September.

Beat the heat at Legoland Malaysia Water Park Splash Carnival

0

Splash Carnival has returned to Legoland Malaysia Resort from now to August 4, where guests can join in the fun water games and unforgettable experiences at South-east Asia’s largest Legoland Water Park.

The Splash Carnival offers activities for all ages, including balancing on a giant inflatable banana boat, creating and racing Lego boats, and enjoying water volleyball and beach soccer penalty challenges.

Guests can join in the fun water games and experiences at Legoland Malaysia Resort’s Splash Carnival

Tickets to this incredible event can be secured exclusively on the Legoland Malaysia Resort website. In addition, Singaporean guests enjoy a special perk: purchasing a full-priced one-day Triple Park Pass to unlock a free upgrade to an annual pass.

Legoland Malaysia is also offering a one-day Water Park Ticket, perfect for those who prefer a one-time visit.

For more information, visit Legoland Malaysia.

Ascott scores Chelsea Football Club partnership in its quest to enhance guest experiences and loyalty perks

0

Building on its promise to deliver elevated experiences for its guests and top-tier loyalty members, Ascott, the lodging business unit of Singapore-listed CapitaLand Investment, has signed with Chelsea Football Club (Chelsea FC) as its new official global hotels partner for the next four seasons starting this month.

The partnership will enable Chelsea and Ascott to collaborate on providing “money can’t buy” experiences for Ascott Star Rewards (ASR) members around the world, including exclusive access to matches at Stamford Bridge stadium, home of Chelsea FC, as well as VIP visits to The Blues Cobham Training Ground and use of a charming villa close by, built by former club owner Roman Abramovich.

From left: Chelsea Football Club’s Casper Stylsvig and Ascott’s Tan Bee Leng make public their partnership that is the first between an Asian hospitality firm and the club (Photo: Karen Yue)

The Ascott brand will benefit from expanded exposure within Chelsea FC’s sphere of supporters, which currently number over 600 million worldwide. The brand will be displayed prominently around the stadium for both Men’s and Women’s matches, as well as across Chelsea FC’s social and digital channels with engaging content for fans to enjoy. The hospitality firm will also become the presenting partner of Chelsea’s flagship international fan engagement event, the Famous CFC, in two international markets – one of which will likely be in Asia where Chelsea FC hopes to engage more fans.

Another advantage of this new partnership is the appointment of Ascott to manage the twin-tower hotel located on the site of Stamford Bridge. The hotel is owned by BlueCo, a consortium that also owns the Premier League football club. Ascott will assume management from 2H2024, and the 232-key hotel will begin to fly the lyf flag in 2H2025.

lyf Stamford Bridge London is Ascott’s first stadium hotel. At the point of signing, it is also the largest lyf property in terms of room keys.

Tan Bee Leng, chief commercial officer, Ascott, told TTG Asia that the lyf Stamford Bridge London will undergo renovations – mostly to its furnishings – to align its hardware to lyf brand standards.

She shared that hotel operations would not be affected, and new parts of the hotel would be unveiled progressively.

Casper Stylsvig, chief revenue officer with Chelsea FC, described the partnership as a “great brand fit”, as Ascott’s push for impressive customer experiences was “something we also intend to achieve”.

Stylsvig believes that Ascott’s extensive reach in the travel and tourism community will allow the football club to engage with a “younger, energetic and innovative” set of audience.

“We have a very engaged fan base across the globe, especially in Asia. This is a region where Ascott is very strong in,” he remarked, adding that Ascott’s ambitions to grow its portfolio globally also “resonated” with the club.

Tan said opportunities would be created to bring together the worlds of hospitality and football through memorable fan engagement activities, exclusive offers for Chelsea supporters, and bespoke stay experiences at Ascott properties.

Some of the unique Chelsea FC experiences reserved for ASR members include stays paired with guided stadium tours, access to limited edition co-branded merchandise and signed memorabilia, VIP meet-and-greet with football stars, and intimate tours of Chelsea’s private training grounds. Matchday access will also come more easily into the hands of ASR members through limited sets of guaranteed tickets to designated home matches alongside pre-game refreshments.

As part of the media debut event on July 8, journalists participated in a training session with Chelsea FC’s senior programme manager, Chris Woodward, and met with former club goalkeeper Carlo Cudicini to hear about his football career.

The first engagement opportunities will begin with the kick-off of the 38-game Premier League 2024/2025 season on August 18. Although lyf Stamford Bridge London will be in the midst of handover when the Premier League 2024/2025 begins, Ascott has many other hotels in London to facilitate event activations.

“The Premier League is an international event and our partnership with Chelsea FC is on a global scale. There is a lot we can do around the world. We can already begin our global marketing campaigns to get people excited about our partnership,” she added.

Anantara Koh Yao Yai Resort & Villas welcomes new GM

0

Minor Hotels has appointed Syahreza Ishwara as general manager of the newly opened Anantara Koh Yao Yai Resort & Villas in Thailand.

Ishwara started his career with Minor Hotels in 2014 at Anantara Chiang Mai Resort, and has since served as general manager at Anantara Ubud Bali and Rayavadee Resort Krabi, as well as held key positions at Four Seasons Resort Langkawi in Malaysia.

Aichi Prefecture to host Tourism Expo Japan in 2025

0

Japan’s flagship travel and tourism event, Tourism Expo Japan, will be held in Aichi Prefecture in 2025 for the first time as part of efforts to decentralise travel and tourism in the country.

Organised by the Japan Travel and Tourism Association, the Japan Association of Travel Agents (JATA) and the Japan National Tourism Organization, the expo has been held annually in Tokyo or Osaka (and once in Okinawa in 2020) since its launch in 2014.

Tourism Expo Japan 2025 will be held in Aichi Prefecture, pictured

Now, organisers hope it will help inspire visitors’ greater exploration of regional Japan.

JATA chairman Hiroyuki Takahashi said the 2025 event will have three themes: decentralisation of international visitors to local areas, long-term support to promote tourism in the Hokuriku area damaged by the earthquake in Noto Peninsula in January 2024, and the extension of a global network from Chubu Centrair International Airport, near Nagoya.

The venue, Aichi Sky Expo, is the only international exhibition hall in Japan directly connected to an international airport and boasts one of the largest exhibition areas in the country at 60,000m².

Governor of Aichi Prefecture Hideaki Omura welcomed the announcement, adding that he hopes visitors will “make full use of Aichi Sky Expo’s functions to make Tourism Expo Japan 2025 an event that further enhances tourism in Japan”.

One of the world’s largest travel festivals, Tourism Expo Japan is designed to showcase not only domestic destinations but also other countries and regions around the world, and will be held over September 26-29, 2025.

Tourism Expo Japan 2024, meanwhile, will be held over September 26-29 at Tokyo Big Sight under the theme Travel, an Encounter with New Value Awaits.

EXO Foundation partners UnTours Foundation to finance green initiatives

0

EXO Foundation, the non-profit arm of EXO Travel, has partnered with UnTours Foundation’s Reset Tourism Fund on a new microfinance programme, which aims to empower small and medium-sized tourism businesses across Asia to transition towards lower carbon operations, fostering a more sustainable and equitable tourism industry.

The UnTours Foundation and EXO Foundation will co-manage the partnership through the Reset Tourism Fund – Asia, collaborating on identifying and engaging with EXO Travel’s local partners, evaluating investment opportunities, and providing ongoing support and guidance to investees. These funds can be used to invest in a variety of green initiatives, including energy-efficient technologies, waste reduction strategies, and the implementation of other environmentally friendly practices.

The collaboration will empower small tourism businesses to thrive in a sustainable and equitable landscape

This targeted support will help tourism businesses reduce their environmental footprint while strengthening their long-term viability. The funds will be distributed with the intention of being reinvested as returns are generated, ensuring a continuous flow of support for future sustainability initiatives.

EXO Foundation leader Charlotte Piffard said: “At EXO Foundation, we believe in the power of tourism to drive positive change. Our partnership with UnTours Foundation reinforces our commitment to fostering sustainable practices within the tourism industry.

“Through the Reset Tourism Fund, we will leverage UnTours’ expertise to address the microfinance gap faced by small and medium-sized tourism businesses in South-east Asia. We want to give the opportunity for these companies in our supply chain to invest in greener operations and contribute to a more sustainable future, in turn, contributing to reducing the overall carbon footprint of EXO Travel.”

Resorts World Sentosa welcomes autonomous shuttle service to the island

0

WeRide has launched its Robobus shuttle service at Sentosa in Singapore in partnership with Resorts World Sentosa and EZ Buzz, marking the official opening of Singapore’s first publicly accessible, level four autonomous Robobus route for passenger operations.

The shuttle route spans 1.2km with four stops along the way, taking approximately 12 minutes to complete – hotel guests and tourists can board the Robobus at the nearest stop.

The WeRide Robobus shuttle is the latest attraction at Resorts World Sentosa

WeRide has rapidly deployed the Robobus since obtaining Singapore’s M1 and T1 public road licenses for autonomous vehicles in December last year.

WeRide Robobus is the world’s first purpose-built level four autonomous driving minibus, specialising in micro-transit. It has been deployed and operated in nearly 30 cities worldwide, widely used in key cities, major passenger airports, luxury resorts, and popular tourist attractions.

WeRide’s development in Singapore has been swift and successful and the company will continue to collaborate with local partners to bring more validated products and business models to the Singapore and South-east Asian markets.

Alvin Tan, minister of state for trade and industry, culture, community and youth of Singapore, visited Sentosa with his delegation to inspect and experience the autonomous driving shuttle Robobus. He noted that by integrating autonomous vehicle technology, it allows for a more productive use of limited manpower resources and ensures a more sustainable and scalable transport solution.

Sands Resorts Macao woos Japan with Tokyo roadshow

0

Representatives of Sands Resorts Macao have visited Japan to showcase offerings and rekindle relationships with travel partners as part of efforts to draw new and returning Japanese travellers to its properties.

Attending the company’s The Fabric of Macao roadshow in Tokyo, Kris Kaminsky, senior vice president of hotel operations at Sands China, said Japan has “always been a strong market for Macau” and will be “even more important in the future”.

Kris Kaminsky welcoming guests to The Fabric of Macao event in Tokyo (Photo: Sands Resorts Macao)

The industry event, which illustrated Sands Lifestyle through a fusion of luxury, art and entertainment, also introduced guests to some of Macau’s hallmark attractions, cuisine and culture.

The destination has seen major development in recent years, Kaminsky told TTG Asia, pointing to teamLab SuperNature Macao, a body-immersive museum at The Venetian Macao, and Harry Potter: The Exhibition at The Londoner Macao, both of which opened in 2023.

“As you see more refined products being developed, not just in Sands but in Macau in general, that is going to draw the Japanese market to Macau,” he said, adding that the destination’s lifestyle experiences related to fashion, art, culture and history are also sure to appeal to Japanese travellers.

There are more opportunities for discerning visitors to enjoy Macau like a local, he shared. From finding the perfect traditional custard tart to exploring the innovative gastronomic offerings at Sands’ range of outlets, Macau offers a range of activities at all price points.

Macau is “very good value to the Japanese customer” he said, adding that he hopes Macau and Sands are “top of mind” as Japan’s outbound regional travel restarts with gusto.

Sands Resorts Macao comprises around 12,500 hotel rooms and suites, 850 retailers and 150 dining options as well as international entertainment and meeting spaces.

Back to the basics

0

Tell us more about your background in hospitality.
The fact that my father was general manager of the Evergreen Hotel Bangkok and went on to manage other hotels meant that we stayed in many beautiful hotels growing up. The beautiful luxury hotel designs – along with the fact that I come from a very artistic family – led me to study architecture at Notre Dame.

I eventually joined Blink Design Group in Bangkok, which gave me a chance to focus on design from a user’s and developer’s perspective. Later, at Asset World Corporation (AWC), I managed luxury hotel and resort projects, blending design and development experience. It was also during my role as managing director that I brought Nobu in as a partner for AWC. I joined Nobu in September 2023 – now working with Nobu, a hotel brand, I can truly say my journey has come full circle.

Let’s talk about Nobu’s approach to lifestyle. How does Nobu define a lifestyle hotel?
As a hotel, we’re only 10 years old – and our core values and philosophies were born out of the story of Nobizawa. Since the beginning, we have been rooted in the concept of kokoro, which is the connection between emotions, feelings, spirit and soul. So, everything we do is from the heart. This has always been the heartbeat of Nobu restaurants and since its branching out to hotels and residences.

What do you perceive are some key factors behind Nobu’s success in the non-traditional approach of branching from restaurants to hotels, and how does it differentiate the brand from traditional luxury hotels?
We have an upside-down business model, so our F&B is the heartbeat of the hotel – and to have an F&B that works in a hotel, it almost never (happens). You don’t have that. Most of the hotels, F&B either suffers, or barely breaks even, or it’s outsourced.

Many brands are now just starting to look into F&B strategies, which is almost like retrofitting a property – it doesn’t really work. F&B needs to be seamlessly embedded into the whole experience. At Nobu hotels, we actually do put F&B first; everything else follows beautifully and quite naturally from our heart, which is the Nobu restaurant.

Most of our restaurants perform as well as the rooms in terms of revenue – most hotels nowadays struggle with keeping their restaurants open.

At some of our properties, each restaurant seat brings in as many as the number of rooms per year. For example, let’s say you have a 100-seat restaurant and 200-key hotel, so it’s almost like having a 300-key hotel without spending the money to build a 300-key hotel.

It is a model that really works. It makes a lot of sense because it’s just like the original hotel concept where people go there to eat and sleep and meet.

So in a way, we are innovators, but in another way, it’s just going back to the basics. I think people forgot about how important F&B is for a hotel – not just from a profitability standpoint, but from a sustainability standpoint.

You seem to have a big partnership focus as an executive. Can you tell how that has been useful at Nobu?
Nobu is one brand – we’re one brand so we’re always as good as the next project. For us, we’re quite selective of who we work with. Those who we want to work with are usually owners that have a lot of passion in what they do, so from the onset, we establish that trust, then that gets carried through. That is very important for us.

In seeking partners, we focus on creating a memorable experience and prioritise potential partners who “touch and feel” the brand through visits, so that they can understand our core values. This approach builds trust and long-term relationships. Unlike traditional hotel chains with strict requirements, Nobu values a good fit over property size. This strategy creates a network of repeat partners who own multiple Nobu properties across different locations.

We also rely on owners to help us localise. One of our priorities is to buy-in from the local market, because in a world of uncertain geopolitics, that’s the most sustainable source market. Our partners really cherish and are deeply invested in their properties, and Nobu as a brand.

As regional director of Asia-Pacific, can you highlight the current trajectory and direction of Nobu’s development in Asia-Pacific and South-east Asia? What are some of the highlights to come, and where do you see the most growth potential?
Danang is our first development in Vietnam, and we also have Ho Chi Minh City (same partner). We always look at potential locations as a place where our F&B would thrive. We’ve grown very well in Europe – where we have six hotels in Spain, the US, and the Middle East. Asia is our next growth pocket, (such as) Taiwan, South Korea, Japan, Indonesia and the Philippines; the Maldives would (also) be an amazing resort for us.

Half our new projects also have branded residences.

The Plaza Athénée Bangkok will be a collaboration between the Plaza Athénée brand and Nobu Hotels. There will be two distinct properties: a Plaza Athénée on the riverfront and a Nobu hotel diagonal to it, behind the Mandarin Oriental Bangkok. This project is a perfect marriage of East and West, with Plaza Athénée’s heritage and Nobu’s modern luxury.

To be able to craft two properties in two iconic cities, and with renowned designers working with us to do these two properties – it doesn’t get sweeter than this. I’m very lucky to have envisioned this deal together with AWC’s CEO and president Wallapa Traisorat and to be able to sign these two deals and work on this project on both sides, continuing with Nobu.

The trust from partners like AWC adds pressure, but also immense excitement for Nobu to create something iconic.

Trip.com Group, Prioticket to offer more Europe, Middle East and US experiences

0

Trip.com Group has teamed up with Prioticket to broaden its international network and integration, especially for attractions in Europe, the Middle East and the US.

Through an innovative API integration, Trip.com Group will connect with suppliers, aggregators, and platform partners associated with Prioticket, the leading connectivity platform specialising in the management, sale, and distribution of tours, activities, and experiences, which offers a comprehensive suite of tools that facilitate the integration of third-party systems, centralised management of global distribution, and feature-rich point-of-sale solutions.

Trip.com users can look forward to more experiences in the US, Middle East, and Europe, such as Tivoli Gardens in Copenhagen, pictured

It will also enable Trip.com Group to access over 50 additional reservation systems.

Under this new partnership, Trip.com users can look forward to experiencing Rockefeller Center in New York, Tivoli Gardens and Ikono Experiences in Europe, along with unique tours such as hop-on hop-off bus tours from City Sightseeing Worldwide, Harry Potter Studio Tours from Evan Evans Tours, and top attractions in Dubai and Abu Dhabi, like Museum of the Future, At the Top Burj Khalifa and Louvre Abu Dhabi via priohub.

With this integration, key attractions, tours, and activities providers will also benefit from the ability to update prices and inventory via API automatically, ensuring accurate and up-to-date information for travellers.

Chase Liu, general manager of attractions and tours, Trip.com Group, commented: “By integrating with Prioticket’s robust platform, we are expanding our reach and enhancing the efficiency of our operations, which ultimately benefits our partners and travellers alike.”

Prioticket’s CEO Gert-Jan Ruiter also expressed enthusiasm for the partnership: “By integrating our robust platform with Trip.com Group’s extensive network, we are ready to deliver our partners unparalleled access and convenience to a wider audience. We are excited about the opportunities this collaboration brings and look forward to a successful partnership.”